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Precision Garage Door of Clevelandhas received 26 reviews, averaging 1.00 Stars:
Kirtland, OH
Rocky River, OH
So far not good at all. i called for an estimate for full replacement of garage door including all old hardware and opener but impossible to have anyone get back to me. All I received was a quote for 3 different door styles
- Jil Calamante
Cleveland, OH
*Had to rate at least a star otherwise review would not go through* One of our garage doors broke and the gentleman that came out almost immediately told me the door could not be repaired. He gave me a quote for a new door. I called another company to come out to provide a quote and he told me “we can fix that”. So we saved around $1,600 and just got our original door repaired. I am so thankful I called another company and did not proceed with a new door.
- Amy G.
Bainbridge, OH
Jim, Actually a little disappointed in this experience. $215 to put some rollers in the door and not fix it is ridiculous when the problem was the drive gear: which had a broken tooth. For another $719, I could get a new operator. Really? I may just go to Sue McConnell at BBB in Cleveland for this one. Happy to discuss with you Jim, Bill Moore 440-591-0989
- William Moore
Avon Lake, OH
Very pleased with the service. My service rep was prompt, courteous and explained everything. I would definitely recommend Precision Garage Door Service. I called on a Friday and they were at my house the next day. Was very pleased.
- Sandra Finke
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Technician: Zoran Jovanovic
Cleveland, OH
I am very disappointed with the installation. First the rails installed were longer on one side than the other. The side that was longer was longer than the rail that was originally there. The extra length of the new rail did not allow clearance for our pull down ladder. When we opened it it slammed into the rail and knocked the cable off the door. In addition to damaging our pull down ladder. When the door was installed I specifically asked if the ceiling brackets needed to be replaced. I specifically asked if they were strong enough to hold the new door. I was told they were and that they did not replace them unless they needed to and they looked solid. Today the ceiling bracket fell out of the ceiling while the garage door was open!!
- James Difranco
Cleveland, OH
Good Day, Very unhappy with your quoting process for garage door openers. I informed the representative who placed the order that the garage had 2 single doors. The representative only quoted 1 garage door opener, including 2 remotes, battery backup and keypad & tech visit charge. Imagine our surprise when the tech showed up to install and he said we needed 2 garage door openers. Apparently, one garage opener can not open 2 single garage doors, which makes sense, but I was never informed of that information from the representative who provided me the quote. As a result and based on the quote the representative provided on the phone, we downgraded from 1 belt driven opener to 2 chain garage door openers. Very misleading and a huge disappointment. Our company will not recommend nor do business with you guys again.
- Scott Wallace
Parma Heights, OH
Last week I ordered doors from the repair technician, later that same day I requested more information about the doors, perhaps I would like to upgrade my order. Add windows, color, etc.,as of this moment I haven’t received anything. If this is the service I’m receiving now, what can I expect once the doors are installed? How about you return my $1000 deposit and I’ll go shopping elsewhere!
- Dan Bukovsky
Cleveland, OH
Have a lifetime warranty on parts and labor. Called for service and was told the cracking panels at the center of the top (2) panels were not covered under warranty as they are not considered parts. Was laughed at by the parts manager when told I had to pay for the service call and argued on having to pay a restocking charge for panels not yet ordered. Finally was able to get my money refunded after having to argue for more than 10 minutes over why I should have to pay anything at all based on my LIFETIME warranty on parts and labor. Extremely disappointed on how I was treated by both the service department and parts department,
- Rich Bretz
Bedford Heights, OH
Please do not allow Precision to be your only estimate! I was told within 30 seconds I needed a new garage door because mines was off the tracks... The second company to come out fixed my problem for $150.00. I would not recommend Precision..
- James Mccall
Cleveland, OH
I had my door serviced exactly a year ago. The technician then talked me into purchasing the premium springs and the other components that cost twice more than the cheaper ones that he said would not last. Recently the “premium” springs have gotten loose and the garage door closed on me while I was inside it. I had to pay a service fee of over $60.00 today after the technician tightened the springs. I will never use this company again. The premium components were supposed to have been premium and should have lasted longer than the components we had before that came from the Home Depot and lasted for years.
- Lyuda Kanochkin
Avon Lake, OH
I contacted Precision about an issue I was having with my garage door. It was stopping about 3/4 of the way up on some of the openings. A tech came out to look at the situation and told us that we had a builder grade door and that the door was flexing too much from use and he would recommend replacing it. The garage door and home are only 3 years old, so we had a hard time believing that it was because of the door, but he was adamant that was the issue. We decided to pay over $1300 to have a new door installed that they said would fix the problem. The day after I had the new door system installed, I went to leave for work and hit the opener, it stopped 3/4 of the way up again. I called Precision that morning and let them know that the door wasn't the issue and I was not happy about spending the money I had on a whole new door system(that i didn't think was the problem in the first place) and it still didn't work. Precision told me they would come back out and look at the situation again. The tech came out a week later and told me that it must be the opener and that it needed replaced. So, we had him replace the opener. Within two days of the opener being replaced, the garage door stuck again. I again contacted Precision and they sent somebody out a week later to evaluate the situation. The tech claimed that he didn't know what the problem could be, and said that maybe my kids were pushing the buttons when the door was opening. I thought he was joking, but he was not. I have called Precision over a dozen times in the past few months explaining the situation, and the call center says that someone will be in contact. Nobody will even give me the courtesy to return a phone call. I am extremely disappointed in this company and would not recommend them in the future. If there is an issue that they don't understand, expect them to give up and leave you high and dry without being about to contact them or speak to anybody.
- George Fox
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Solon, OH
I cannot possibly portray my disgust at the customer service I have received from Precision Door of Cleveland. A technician came out to service our door last week and charged us a significant fee ($750) to do more work than we had planned on doing. The following day, our door would not close. This obviously presented an issue considering, with plenty of possessions inside, we could not leave our garage door open indefinitely. We called the company and were told by the operator that she didn't have the authority to 'double-book' someone to come fix it. We were assured she had left messages with the manager/owner and he would call us back that evening. This was Friday afternoon. Monday, still no one from Precision had called us back. We called again Monday evening and were told again a manager would call us. It's Tuesday afternoon and still nothing. I realize this company has plenty of good reviews - and I'm sure their technicians are talented people who do good work - but to have management and ownership that is so careless and neglecting when it comes to their customers' safety and well-being is simply abhorrent. DO NOT SUPPORT THESE CROOKS.
- Jeff Walcoff
Parma, OH
Thank you and your company for the service we received by your tech Bill Adamini. He was more than prompt in fact early, was obviously knowledgeable of his craft and wasted no time in getting our garage door functioning very quickly. It is also good to know that he is a neighbor who lives just a few streets away. I will not hesitate to recommend him and your company to anyone who is in need for your services. As Jim is aware we are a neighborhood of caring people who go out of our way to help each other. Best regards, Dan and Kathy Walsh, Huffman rd., Parma
- Dan & Kathy Huffman
Thank you for your feedback. We are pleased Bill was able to solve your garage door issues and please do not hesitate to call on us for any future garage door needs.
North Olmsted, OH
I called yesterday regarding an intermittent problem with my garage door opener and today have the quietest and smoothest garage door operation in our development. Bill Adamini was very professional in his explanation of what my problem was, and also what could be done o solve it. There was no pressure on his part and I felt very comfortable in making my decisions of what I wanted done. He then proceeded in a manner that made me I was getting a very good, professional in all aspects. All the little details were attended to, the clean up was great, and I would recommend him and Precision Door Service to all my friends.
- Glenn Knight
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Technician: Bill Adamini
North Olmsted, OH
I called yesterday regarding an intermittent problem with my garage door opener and today have the quietest and smoothest garage door operation in our development. Bill Adamini was very professional in his explanation of what my problem was, and also what could be done o solve it. There was no pressure on his part and I felt very comfortable in making my decisions of what I wanted done. He then proceeded in a manner that made me I was getting a very good, professional in all aspects. All the little details were attended to, the clean up was great, and I would recommend him and Precision Door Service to all my friends.
- Glenn Knight
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Technician: Bill Adamini
Amherst, OH
I feel like I was truly taken. The spring broke, I needed it replaced. The service call price was never discussed on the phone - $65 no matter what - then they charged me $185 PER spring. Then he wanted to sell me a host of other items that would total the bill to over $800... Later in the day I learned that I was over charged considerably compared to other door companies in the area. I would never recommend to anyone. What a rip off. Go someplace else!
- MARK ANTOLIK
We are truly sorry you feel that way Mr. Antolik. There are a few issues going here. First, let us address the service call. All service companies charge a service call fee for coming to a customers home, usually more than $65.00 whether work is done or not. Secondly, our springs cost $185.00 because they're higher quality of spring than our competitors and last many years longer. Also, our technicians look not only at what is broken, but also parts that are worn and will cause the door to malfunction in the future. Our goal is to "fix the door right the first time", so the homeowner doesn't have to worry about it again. Lastly, it is quite unfair to compare us to the other garage door companies in the area because they do not provide the same level of service that we do. Please, compare us to someone that has 24hr emergency service, that offer lifetime warranties and have trained technicians. I hope that over time you will come to realize that you paid a fair price for what you received.
Berea, OH
STILL WAITING FOR AN INVOICE! HOW DIFFICULT IS THIS ? I have called and emailed.BAD customer service.
- Ann Bertram
We apologize for any inconvenience you may have experienced with Precision. Please do not let this one incident deter you from using us again in the future. Our business is largely driven by customer service. We normally don't drop the ball, but it seems as if we did this time. Again I apologize.
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Cleveland, OH
Very, very unhappy with service
- Tom Conlon
We do our very best to leave behind happy customers, as the reviews will attest to, not very often do we fail to do so. Seems to be the case here. We apologize for the unpleasant experience and will use this as a learning tool to help us become better. Thank you for your feedback Mr. Conlon.
Lakewood, OH
Tech did not leave an invoice, parts are much too expensive springs by 3 times, and the need for an additional part required [center bearing by 5 times] was not discussed in during appointment conversation. Tech Service rate fair and work satisfactory. I would not recommond them.
- Richard Baker
We apologize that your experience was not a good one. We are constantly re-evaluating our staff so we are able to send only the most professional, competent and thorough technicians to service our customers needs. Again, we apologize. We hope this one incident will not discourage you from using us in the future. I promise your experience will be entirely different.
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Novelty, OH
4 stars when he was at out home....but then we haven't heard from him since!!! I even called to FU and 4 Days have gone by and NO QUOTE or FOLLOW UP! So I'd say maybe 1 star is your rating and now i have to go find someone else who's willing to actually WORK FOR THIS PROJECT! '
- Shannon & Rick Corwon
Thank you for your feedback Mr. Corwon. Looks like we dropped the ball on this one. We apologize for that. Hopefully we will have an opportunity to change your opinion back to 5 stars.
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Westlake, OH
I called on June 18,2012 to talk to a manager and as of 8:53 monday nite I have not heard from anyone.I have a problem with the price!
- Bill Miller
Sorry Mr. Miller, it looks like we dropped the ball this time.
South Euclid, OH
Precision garage Doors is not a company I can recommend. The technician gave me what I thought was an extremely high price at first and then continually lowered it to try to get me to use his services. To me that makes it seem like the company is trying to get as much money as they can by initially giving a price which is much higher than what they are willing to do the job for. Also, after I had been told the price for the consultation was $40 the technician said the price would be $65 because he had to take time to look at the garage door and talk to me. Isn't that what the consultation is for? He did however waive that fee when I objected. The company that repaired my garage door gave me a much lower price plus they did not require that I first do a consultation which I would have to pay for if I choose not to use their company. I feel that not using this company to repair my garae door was a very wise decision. Even with having to pay for the consultation, I saved over $200 dollars.
- Brian Wasserman
Based on your experience, I can understand why you feel that way. First, let me say there are many ways to repair a garage door. Experience has shown the best way to repair a door long term is to rebuild it. Not to say you can't replace a spring or a broken cable. We have found that putting a bandage leads to call backs and unhappy customers. Ultimately we will do whatever our customer wants but again the best way to repair a door is to rebuild it and we guarantee it will work perfectly. Obviously my technician did not adequately explain our company to you. Precision Door uses the best parts available and we offer lifetime warranties, which other companies do not. I don't apologize for our prices, what I do know is that we provide the best service in the industry. It is difficult to compare us to other garage door companies because we take a different approach. Our goal is to fix your door right the first time and give you peace of mind. I do apologize that your experience was not a positive one. Hopefully, you will grant us the opportunity to change your perception of our company. Also, thank you for your feedback. It gives us the opportunity to improve our service.
Warrensville Heights, OH
I WOULD LIKE FOR YOU TO COME BACK AND TRY TO REPAIR MY DOOR SO IT WORKS PROPERLY, OR IF ABSOLUTELY NECESSARY REPLACE IT. IF YOU CAN COME OUT TOMORROW. (WEDNESDAY) PLEASE CALL ME 216-408-3771. I WAS VERY SATISFIED WITH THE SERVICE I RECIEVED.
- Edward Watson
Mr. Watson was not home during our first visit so we returned on Friday and Mr Watson purchased a new door as his was in such poor condition repairing it reliably would not have been possible.
Shaker Heights, OH
My garage door didn't move, but I could hear the motor noise. So I searched the internet, and called this company because I put in the key words, "garage door service", "Shaker Heights". A guy came over on the same day saying I need to change this and that. I asked him if he can make it work and I will consider his suggestion later. He then became to be not as enthusiastic as he was before. The door didn't work again just three days after the repair. I had to call another company to get it done again.
- Sunny Sun
At Precision Door we put the safety of our customers first. From time to time this means that we will not repair a door if, after the repair, the door will continue to pose a hazard. Unfortunatly this customers door was in a very poor, and unsafe, condition. In spite of the danger to himself and his family he wanted only a partial "band aid" repair. He was informed at the time that the limited repair he wanted carried no warranty as it did not address the actual service issues with the door.In this case the customer was willing to ignore the Technicians advice resulting in additional service after only three days. We regret this situation occured but we will not jepordize the safety of our customers for the sake of a few dollars.
Brunswick, OH
I called and talked to the service manager about our experience with this technician - Jeremiah. He was very unprofessional on the phone and in person. He made you feel like an idiot because you weren't using the correct terms such as "J Bar". He was arrogant and didn't even finish fixing the door correctly. He even tried to not come out and just tell us to fix it ourselves (putting bolts into the door). He also didn't explain the charges very well. My husband had already been told the price was $85 and a check had been written and then was told it would be $115. I understand he used a part we had to pay for, but he didn't explain the extra energy charge which hadn't been charged on our first trip to our home in the fall. I had to call the company back after he left once I realized that the door wouldn't completely touch the ground and snow could actually come into the garage. After my call, they sent Brad Buzzelli out who was professional and very friendly. He fixed the door and answered every question I had. I would have Brad back to my house again, but never again Jeremiah.
- jane lacoste
Thank you Ms. LaCoste for your feedback. I want to apologize for your bad experience with Jeremiah, at Precision our main objective is for our customers to be 100% satisfied. Obviously that was not the case. I will inform you that because of Jeremiah's attitude his is no longer under our employ. Brad is more representative of the quality of service we aspire to provide our customers. Thank you for choosing Precision.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Purchased a new garage door and new garage ope new 16 months ago and garage opener was installed incorrectly . The two screws did not hit a stud and came out of the dry wall. Called to get it repaired and they still charged me a 75$ service charge for there poor workmanship. Very disappointed for there poor workmanship. ???? Thats there mistake and should not have been charged. I would have just recounted the drive bar myself.
- Greg Federico