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John Franks
Tech ID#: 16
Reviews: 56
Average: 4.98 stars

John Franks

Technician
John Franks has received 56 reviews, averaging:

John Franks's Bio:

John was born and raised in the Cleveland area and is the oldest of 4 siblings (all sisters!). In his spare time he enjoys being in the outdoors camping and off roading/mudding. He loves music and really enjoys playing his bass guitar. John is a great problem solver and loves a good challenge.
Review:

Wonderful customer service. Quick response and honest, trustworthy company.
William Jones
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

Wow. Same day service was incredible. John (installer) explained what was needed and quickly repaired our door. I highly recommend the company and be sure to ask for John!
Sean Toddy
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I have a lifetime warranty with Precision (one of the best decisions we have ever made) and your team has 100% lived up to your end of the bargain. I called on Tuesday night (August 28th) and received an appointment for August 29th. John Franks arrived during the appointment window and successfully took care of our issue. Thank you for the prompt and high quality service.
Chuck Mccartney
John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

They were fast, polite and competent. Five stars
Mark Griggs
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

The service representative was on time and performed the work in a professional manner I would refer him to my neighbors. My son in law Dan Eisele referred your company to me
Al Perrico
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I was able to schedule an appointment via online chat Sunday morning. John came out late Sunday afternoon, replaced my old opener and installed a new one in less than an hour. I was impressed with the quality, ability to install on a Sunday and John’s level of professionalism.
Michael Bickett
John Franks Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

We have been customers of this company since at least 2006. At 11pm our spring broke on garage door. I was able to call and speak to a real person to set up appointment for the next day. John Franks was out texhnician and he is excellent. I 5 star recommend Precision Door. Superb service. All ways.
Barbara Cavallaro
John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

My sister referred me to Precision. I thought I only needed a simple repair, however, John (my technician) pointed out all of defects with my garage door and even I had to agree I needed a new door. Being on a fix income I can appreciate the fact I only had to come up with half down and the other half was due upon completion of the job which gave me time to come up with the other half. On the day John was to arrive to replace my door I was surprise he was doing the job by himself. I can rave about John all day long as he did an excellent job. John is very friendly and was able to answer all of my questions. I can also appreciate the five year warranty that came with my new garage door. All in all I had a wonderful experience and would rate Precision with an A+. Thank you Precision and John..with all of my heart...I thank you.
Loretta Clark
John Franks Service Provided:
Install Garage Doors
Product:
Garage Doors
Technician:
Review:

We were very pleased at the prompt same-day service provided by Precision. The technician, J. Franks, arrived when he said he would and did a through inspection of our garage door system, he explained what work was to be done and why the work was needed, and told us upfront what the total cost would be. Mr. Franks did the repair work and new cable installation in a very professional and efficient manner. He answered all our questions. We give Precision and Mr. Franks a 5 Star rating and recommend them to anyone for a top-notch job at a fair price. Thanks !
Ronald Myers
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Technician:
Review:

We realized our door was broken on Friday, we called Saturday morning and by Saturday evening all was fixed. Fast, easy, good communication, and friendly. Everything was explained, I was given options and there were no surprises. Even some slight adjustments made at the end of the job to make it better when we talked it over. Great service, happy to recommend and will use Precision again!
Rick Ortmeyer
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I phoned Precision because the cable snapped on one of my garage bay doors. They arranged for a serviceman to fix it that very afternoon. I was stunned. Right after being stunned, I was impressed at the professional website accompanying the confirmation of the appointment. The website included assurances that the service person would be driving a truck with the company's name on it and be wearing a uniform. I was told the name of the person assigned to my repair and was able to see his photograph and read reviews previous customers had posted about him. John Franks phoned to tell me he was on the way to my house and provided an arrival time. He was exactly on time. He looked at the job and made an assessment to see if there were any other critical fixes the bay door needed. You know repairmen always find some other critical fix. But John Franks did not tell me any stories that implied impending doom if I did not lay out more money for repairs. In fact, he didn't even charge me for the service call. This guy is a professional and deserving of all the complements written by previous customers. I will always call Precision when I have a garage door problem.
Mary Flahive
John Franks Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Very reliable, very knowledgeable and competent. They were here to repair a broken spring within an hour of my calling them. Their pricing is fair and competitive
Marty in Solon
John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

John was professional and quickly diagnosed the issue and completed the repair quickly. Door working perfectly now. Recommended other maintenance ideas I needed to consider before winter. Very much appreciated a quick response and repair. Thank you Percision!
Rick Jones
John Franks Service Provided:
Garage Door Opener Repair
Technician:
Review:

I chose Precision Door because of the ability to call on Sunday evening when our garage door opener failed. A technician was promised to service the opener the next day. Our technician was John Franks. He called to let us know when he would arrive, and he arrived when he said he would. John Franks was professional,knowledgeable, friendly and extremely thorough. He did an excellent job and I will, definitely, recommend him to anyone who needs this service! Thank you!
Julie Martin
John Franks Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

I was pleased with the service. John arrived on time, explained the worn out parts and what could be done to make my garage door work efficiently with a lifetime warranty. Also the technicians are well trained and the website showing their photos makes this a friendly company. There were many phone numbers listed for Precision which confused me but I was able to make an appointment easily according to my schedule.
Karen Lewin
John Franks Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I have have to say I was really impressed with the whole service. The customer service department was able to set up an appointment very quickly. John called 15 minutes ahead and arrived promptly. He was congenial and professional. He genuinely showed enthusiasm for his work. I was worried that he would not be able to open the door as it seemed frozen to me and there is no window or side door to allow access inside, but when he was able push one side of the garage door in there was a metallic pop followed by the door opening. I had to resist going into Don Rickles mode; "What are you, some kind of garage door chiropractor?" But John looked around and made a recommendation. He explained why he was recommending certain things and how he would do them. He also never used any jargon and was clear and concise in his language. His work was done promptly and thoroughly. I highly recommend this company.
Andrew Schley
John Franks Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Selected Precision after doing research on service and value. Super impressed with ability to assess my door within an hour. Phone support was outstanding. Technician inspected and assessed repair quickly and was very professional. Door was temporarily repaired to allow use and a well informed decision to replace and upgrade the door was made with good recommendation and information. Very pleased with what appears to be a very well run company.
Dan Gallagher
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Technician:
Review:

Car was trapped in garage, came out same day no extra charge. Called ahead as promised. Got to house at the exact estimated time. Tech was friendly, gave me repair price up front and worked quickly. Received a thorough invoice and Inspection checklist in my email I was very satisfied and will call again when needed. Thank you
Kim Thomas
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

The service and the quality of the work is a 5/5. The spring broke in half and we actually bought the entire commercial mechanism. John Franks is outstanding, explaining everything he does, has company uniform on and a badge, fully insured, this was our 2nd experience with Precision. From the first call with Amber who sounded very professional, and your 24/7 service which is so critical when in need, to the technician calling me when on his way, and was on time, I would definitely recommend your company. I would ask for John Franks again, Thank you so much, Gene Sokol
Eugene Sokol
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

John Franks was very good. Showed up promptly on time, and was kind, competent and professional. And, because we had a somewhat unique situation, he explored any and all options in order to solve the problem(s.) We need some follow-up work, and I will be calling your company and asking if we can be serviced by John again. Thank you.
Greg Klucher
John Franks Service Provided:
Garage Door Repair
Product:
Remotes / Keypad
Technician:
Review:

Upon arriving home from vacation, we realized our garage door wouldn't open. Both springs were broken. Our neighbor had Precision fix his garage door, so he gave us the number. Next day service was prompt and professional. Work done was completed in a timely manner. John Franks was our service guy and he explained everything thoroughly. Couldn't be happier with the results. Would recommend this company in a heartbeat.
Tony Ocasio
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

great service and great job.. would surely recommend without any hesitation.
Bob Clipper
John Franks Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

John did an excellent job!!
Jael Johnson
John Franks Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

John did a great job! He went over and above the call of duty, providing excellent and timely service as well as offering helpful hints and tips for continued safety and maintenance of our garage door.
Yvonne Carter
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

John was very professional and did a great job installing a new opener.
Frank M
John Franks Service Provided:
Garage Door Opener Install
Technician:
Review:

Top notch professional service! I liked that my options were explained thoroughly before service was provided.
Kelly P.
John Franks Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

Precision is always quick to get to my house when I have an issue. I’ve required a second visit from the tech to tweak something a couple of times. He comes promptly and addresses the issue. No complaints.
Jodi
John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I will definitely use this company again. The first thing that really impressed me was the same day service. The second thing is the email I received telling me the name of the technician along with a link so I could see his face and read his bio. John was great. He was thorough, complete, efficient, and totally professional. He corrected the initial problem and them pointed out one safety issue (raveling cable) and explained the reason for the noise (new rollers would eliminate). Installation was quick. Door works great. Thank you
Norma Phillipp
John Franks Service Provided:
Garage Door Repair
Product:
Cables
Technician:
Review:

Great, fast service. Garage door is working great now!
Mindy S
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

Fast and professional
Brian
John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
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