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Very pleased with service and support

Review:

Wow!! I cannot stress enough how pleased I am with Precision/Cleveland Garage Doors! Our opener broke this morning, leaving us stranded with door half up! I called and was quoted a late morning service visit and a wonderful serviceman, John, actually got to my house earlier. He immediately saw the problem, explained everything clearly, and gave me options to fix the issue. He was very nice and worked quickly to install a new opener. John then explained everything that I need to know about operating it, etc. and I love this new opener! I cannot believe how quiet it is and we can access it from an app, plus a back up battery in case of a power outage. What a fabulous business. I am impressed with the superfast response time, the high quality opener and most of all, the superb service that John provided. I feel that this is a top-notch operation with highly skilled, honest, genuinely nice service people. Thank you to John for saving our day!

Review:

Fast response and fast Service on a holiday weekend. Paul was great. Rebuild of all springs, cables, rollers, etc... Door is working perfectly. Very happy with the response and quality of service.

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Anthony was very good ... polite, knowledgeable and arrived EARLY! My prior contact with John Franks was very good, too. These folks have my business for life !

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John was on time which is great! He showed us the broken spring and identified what our options were. Very pleased with recommendations and work we had completed. You could tell he was knowledgable and courteous. Would recommend Precision to others.

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John was fantastic! Quick and thorough. We are very pleased with the response time and service provided by Precision door.

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We could not be happier with Precision! When our opener springs broke on a Sunday, leaving our garage door inoperable, we called Precision- fearing the dreaded extra charges for weekend/holidays. The Precision representative that we reached by phone was polite and was able to schedule a service visit the same day. I called around 10 am and our appointment was set for between 8-9 pm, but our technician, Bill, called me about 15 minutes later to see if earlier would work. Bill actually fit us in that morning! He was wonderful. He quickly diagnosed the problem and replaced our springs. He was highly knowledgeable, efficient, and polite. Bill was able to easily pull up our account history because Precision uses today’s technology, so everything is accessible on computer tablets. The only cost that we incurred was the service call fee because our broken springs were covered by the lifetime warranty and there was no extra charge for weekends! Yay! Thank you Bill for you excellent(and quick!) service. We are so happy we chose Precision!

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Paul was fantastic. Very professional and did a great job.

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As always work was done correctly the first time Zoran did a great job

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Very pleased. The tech came the next day, gave me three estimates from short term fix to complete overhaul. The tech was very professional and courteous. I am very pleased and would recommend and would call them in the future.

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Anthony was friendly, professional and ON TIME...he was even a few minutes ahead of schedule. He explained everything thoroughly and completed the repair quickly and neatly. He even checked around afterward to make sure there wasn't any trash left on the garage floor. Highly recommended!

We appreciate your feedback. We can not stress the importance of being on time enough to our technicians. It shows respect to our customers and lets them know that we value their time also. We fix garage doors but are in the customer relation business. Thank you for choosing Precision Door.

Review:

I am pleased with the service I received. Of utmost importance was the expediency of the work in view of the request. My technician, Bill was timely, professional, thorough and make me feel at ease about the service. I appreciated the additional check on the overall condition of my garage door system. Everything was explained in detail and my questions were answered. Additionally, it was good to know who was coming and the pictures are an added bonus for your company. I will use Precision again.

We appreciate your feedback Mrs Brown. At Precision we try to remove any anxiety a homeowner may have about having a stranger in their home. That is the purpose of the photo and background check, plus the biography. Our technicians are prompt, professional and courteous. They are willing to go the extra mile to ensure our customers have a good experience. Please tell others about Precision Door. Thank you for choosing Precision.

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Z was very good,did a nice job and answered all my questions. Good rep. for Precision Door.

Thank you for taking time to review your experience with Precision Door.

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Prince was great to work with very professional explained everything he was going to do and performed it in a timely fashion.

Thank you for your feedback. We want to provide prompt professional service to our customers

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Tech was one of the friendliest people I have ever met , He explained what was wrong and what needed done, when he finished my door works better than it ever did, I would recomend him and Precision Doors to anyone who needs a Quality job done

Thank you for your feedback Mr. McGaha. We try to provide a memorable experience for our customers. Obviously Jason was able to do that. We have two goals we want to accomplish. One, we want to "fix your door right the first time" and second, we want our customers to be 100% satisfied. Please do share your experience with others and thank you again.

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Paul did a great job on getting my door working again.

Thank you for taking time to review Precision Door ad Pau Mr. Stachurski. Glad we were able to repair your door.

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Anthony was prompt, worked quickly and clearly explained everything he did with my garage door. Great service! My only suggestion would be to look into something like SquareUp for processing credit cards.

Thank you your feedback Mr Potter, that is an excellent suggestion and one we are addressing right now. We are happy your experience was good and really appreciate your business.

Review:

Eric Kirby was prompt, courteous, and extremely knowledgeable. He did a great job in explaining our options and helping us find a solution that was best for us. He quickly and efficiently installed our new opener and explained-in depth- the warranty, instructions, and programming. My husband and I were very impressed by Eric. He is definitely an asset to your business. Thanks Eric!

Thank you for reviewing both Precision and Eric specifically. That is a very nice review. I am glad that we were able to solve your problem. We are very encouraged by Eric's continued success.