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Read what people are saying about Precision Garage Door

Precision Garage Door of Cleveland
has received 7 reviews, averaging 2.00 Stars:

Spring Mascot - We Fix Garage Doors Right!
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A major issue for me in purchasing the garage door as that it would open high enough so that I could open my hatchback with the garage door open. Brad, operating mgr, was sent pictures from the garage door opener installer and Will the door salesman. Both times he said it could. The door was installed and the hatch would not open all the way. I paid for the work, unfortunately. I contacted Brad who sent a tech to look at the problem. The tech said that I should have had the garage door opener put in differently for this to happen. He could give me no cogent reason for why the door fittings could not be raised higher and he told me the door was rubbing. 2 emails and countless phone calls to Brad have not gotten a response to this issue. The tech condescendingly told me I should back in. Quite insulting.

- Pat Mcgreevy

Joe Hursky Service Provided:

Install Garage Doors


Technician: Joe Hursky
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision always does a great job as was done today. However I was disappointed that your technician was not wearing a mask. I don't expect them to wear one while preforming work on garage door but do when greeting, entering the home, and interacting with customer.

- Leslie Merriman

Paul Broschk Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Paul Broschk
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very glad you could come out on a Saturday afternoon. I thought it was because you would be able to help. I wish you would have asked for a model number on the phone before you came out. The tech just looked at it said it is broken and he cannot do anything as it is such an outdated unit. I already knew that and didn't need to spend 65.00 for someone else to tell me that.

- Trudy Planisek

Service Provided:

Garage Door Opener Repair


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

i was impressed with the reviews that I read on-line. The repair person, Jason, was very polite and accommodating BUT I had agreed to a new door opener and while Jason was getting ready to do the job I called my brother and he said to stop installation as he told me earlier that it was a "coupler" that needed replacement. So Jason left, my brother went to a Genie store in Burton, bought the coupler for $ 5.00 and the door opener is fixed. As a single woman with no knowledge of door openers, I would have spent in excess of $500.00 but I had someone I could ask. It certainly made me wonder if the fact that I am a woman influenced Jason's decision to suggest a new opener. In fairness to Jason, he did say he would look at the opener in more detail but, of course, then I would have to pay for that service and possibly a new opener in the end. How would a female in your family handle this situation??? was a woman

- Gladys Gabor

Service Provided:

Garage Door Opener Repair


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am going to wait to give you my review, as I'm not 100% sure yet. Matt was great. BUT, he was here on Tuesday it is now Friday and after emailing your company and calling I still have NOT received my invoice which I was supposed to get the day of service. The email works because I got my appt. confirmation,this feedback email and an automated email. Although this may seem trite it is now bordering on irritating. After spending nearly $1,400, I feel a receipt would be nice for my records. So far the door is working great and I hope to send in a 5 star review for your technicians' sake.

- Ann Bertram

A Response from: Jeffery Ware

We truly apologize for your inconvenience Mrs. Bertram. No, it is not trite, you spent a substantial amount of money. We dropped the ball on this one.

Service Provided:

Broken Garage Door Spring Repair


Product:

Belt Drive Garage Door Opener


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I gave you two stars not because of bad service, Al was professional and did his job well. I made one mistake and that was buying on the spot and not getting an estimate from a competitor, there was nothing wrong with the door when I called you. You may be the best in the business, but I suspect you are the most expensive. Al took 45 minutes to rebuild the door parts and I paid $800. I can't believe Al's time or your parts are worth that much money. I know good service is not cheap but should not be this expensive. You caught me on a bad day for me and good for you. I'm usually not that gullable and I really don't like to get taken and I feel I did. No recommendation for Precision.

- Paul Winberry

A Response from: Jeffery Ware

We are sorry you feel as if you somehow been taken advantage of Mr. Winberry. Our goal is to fix the right door the first time and for our customers to be 100% satisfied. I will not defend our prices, they are what they are. I can guarantee our parts are better than any others available and we stand behind ours. Hopefully, after many years of trouble-free garage door use your opinion of us will change.

Service Provided:

Broken Garage Door Spring Repair


Product:

Rollers


? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

prompt. very friendly, courteous. Did not recognize make of door. Told me that I needed cables...did not, existing were fine. a little pricey with quote. got work done same day elsewhere. Thank you for your time, but the guy I had was extremely knowledgeable and accomplished the work almost within an hour, getting the part was easy.

- dale hoherz

A Response from: Jeffery Ware

Thank you for taking the time to review your experience with our company and Eric. As you obviously know Eric is relatively new to the garage door business, which may contribute to him not being to able to determine the make of your door. There is a huge learning curve to this profession. Input such as yours will shorten the curve because without your review I would not have known where our training could improve. Please do not let this one occurrence deter you from calling us again.

Service Provided:

Garage Door Repair


Greater Cleveland Area

(216) 273-6733

(216) 273-6733
North Olmsted Area

(440) 297-2728

(440) 297-2728
North Royalton Area

(440) 628-4471

(440) 628-4471
Solon Area

(440) 337-4753

(440) 337-4753
Lorain County

(440) 328-8043

(440) 328-8043
Lake County

(440) 220-4415

(440) 220-4415
Beachwood Area

(440) 389-4446

(440) 389-4446
Geauga County

(440) 220-4415

(440) 220-4415
Precision Overhead Garage Door
Office: (216) 586-5929
9545 Midwest Ave
Ste D

Cleveland, OH 44125