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Precision Garage Door of Cleveland
about Precision Garage Door
has received 10 reviews, averaging 2.00 Stars:
Technician was very good and appointment was made quickly. Unfortunately the price was rather extreme. Cost was $360 for a job that took 45 minutes and the only part needed was a $90 track. $270 for labor for a 45 minute job, which comes out to an hourly rate of $360 is just crazy. It's a shame because the job was done well but at that cost I'll have to look elsewhere next time.
- Doug Lantsberg
Technician: Al Fleming
Our garage door wouldn't open. The technician came and the the inspection, and we knew that just for coming out and performing the inspection, it would cost $65. The technician explained to us that the total cost would be $800 to fix everything. We have a home warranty, and part of the warranty process is to call the home warranty and have the on-site technician speak to the representative, in order for the home warranty representative to determine if we (as homeowners) could be reimbursed for services rendered; this required the technician from Precision to speak to the home warranty representative, which took less than 3 minutes. After discussing what work needed to be done for our garage exactly, we (me & my partner) stepped away to discuss what to do. The technician actually started taking equipment/tools out of his van and was preparing to start work, but we had not given our permission or approval for him to start work. We decided to get a second opinion and when we told the technician, he got very hostile and upset that we even wanted a second opinion - almost that he took personal offense that we didn't trust him or his assessment of the situation. As he was becoming more unfriendly towards us by the minute, we just wanted him gone & out of our house. My partner settled the invoice quickly -- the technician failed to explain what (and how much) we were being charged for. Later that day, we received a copy of the invoice via email which had a spot for the homeowner to sign as their way of "approving" the work and amount charged. We never signed the invoice -- it was a slash mark made by the technician. The technician actually double charged us: $65 for the inspection and another $65 for "Labor - phone call with home warranty." As previously noted, the phone call lasted for less than 3minutes. Also, the phone call should be considered as part of the "inspection" fee -- since he simply explained what the issue was with our garage door. My partner called the 1800 number several times and was routed to the billing department. He left several messages and still has not received a follow-up call. I called and asked to speak to a manager. One was in a meeting, and I left my information for them to call me back. After a week of not hearing back, I called again, and spoke to a representative who conveyed my message to a manager. They said they would send us a check of $65 to refund the "labor" portion. It's been a few weeks and we still haven't received the refund check. Personally: I do not recommend this company. You have a right to a second opinion and companies should not overcharge you or bully you into using their services.
- Alexandra Turnea
Technician: Anthony Wise
Tech arrived on time, price very expensive. Tech did not do (25 point inspection) as soon as he left I closed the door the garage door motor blew up, (coincidence) could be. Offered to sell me a new opener for $655 which seems high. Had to call tech Back the next day because tension springs were uneven which he should of noticed 1st time around. When he did come back he wanted to charge me $110 to replace it. Was not comfortable with this company.
- Dan Yanick
Technician: Greg Carden
Gates Mills, OH
A major issue for me in purchasing the garage door as that it would open high enough so that I could open my hatchback with the garage door open. Brad, operating mgr, was sent pictures from the garage door opener installer and Will the door salesman. Both times he said it could. The door was installed and the hatch would not open all the way. I paid for the work, unfortunately. I contacted Brad who sent a tech to look at the problem. The tech said that I should have had the garage door opener put in differently for this to happen. He could give me no cogent reason for why the door fittings could not be raised higher and he told me the door was rubbing. 2 emails and countless phone calls to Brad have not gotten a response to this issue. The tech condescendingly told me I should back in. Quite insulting.
- Pat Mcgreevy
Installer: Joe Hursky
Precision always does a great job as was done today. However I was disappointed that your technician was not wearing a mask. I don't expect them to wear one while preforming work on garage door but do when greeting, entering the home, and interacting with customer.
- Leslie Merriman
Technician: Paul Broschk
I was very glad you could come out on a Saturday afternoon. I thought it was because you would be able to help. I wish you would have asked for a model number on the phone before you came out. The tech just looked at it said it is broken and he cannot do anything as it is such an outdated unit. I already knew that and didn't need to spend 65.00 for someone else to tell me that.
- Trudy Planisek
Chagrin Falls, OH
i was impressed with the reviews that I read on-line. The repair person, Jason, was very polite and accommodating BUT I had agreed to a new door opener and while Jason was getting ready to do the job I called my brother and he said to stop installation as he told me earlier that it was a "coupler" that needed replacement. So Jason left, my brother went to a Genie store in Burton, bought the coupler for $ 5.00 and the door opener is fixed. As a single woman with no knowledge of door openers, I would have spent in excess of $500.00 but I had someone I could ask. It certainly made me wonder if the fact that I am a woman influenced Jason's decision to suggest a new opener. In fairness to Jason, he did say he would look at the opener in more detail but, of course, then I would have to pay for that service and possibly a new opener in the end. How would a female in your family handle this situation??? was a woman
- Gladys Gabor
I am going to wait to give you my review, as I'm not 100% sure yet. Matt was great. BUT, he was here on Tuesday it is now Friday and after emailing your company and calling I still have NOT received my invoice which I was supposed to get the day of service. The email works because I got my appt. confirmation,this feedback email and an automated email. Although this may seem trite it is now bordering on irritating. After spending nearly $1,400, I feel a receipt would be nice for my records. So far the door is working great and I hope to send in a 5 star review for your technicians' sake.
- Ann Bertram
We truly apologize for your inconvenience Mrs. Bertram. No, it is not trite, you spent a substantial amount of money. We dropped the ball on this one.
Chagrin Falls, OH
I gave you two stars not because of bad service, Al was professional and did his job well. I made one mistake and that was buying on the spot and not getting an estimate from a competitor, there was nothing wrong with the door when I called you. You may be the best in the business, but I suspect you are the most expensive. Al took 45 minutes to rebuild the door parts and I paid $800. I can't believe Al's time or your parts are worth that much money. I know good service is not cheap but should not be this expensive. You caught me on a bad day for me and good for you. I'm usually not that gullable and I really don't like to get taken and I feel I did. No recommendation for Precision.
- Paul Winberry
We are sorry you feel as if you somehow been taken advantage of Mr. Winberry. Our goal is to fix the right door the first time and for our customers to be 100% satisfied. I will not defend our prices, they are what they are. I can guarantee our parts are better than any others available and we stand behind ours. Hopefully, after many years of trouble-free garage door use your opinion of us will change.
Technician: Al Fleming
prompt. very friendly, courteous. Did not recognize make of door. Told me that I needed cables...did not, existing were fine. a little pricey with quote. got work done same day elsewhere. Thank you for your time, but the guy I had was extremely knowledgeable and accomplished the work almost within an hour, getting the part was easy.
- dale hoherz
Thank you for taking the time to review your experience with our company and Eric. As you obviously know Eric is relatively new to the garage door business, which may contribute to him not being to able to determine the make of your door. There is a huge learning curve to this profession. Input such as yours will shorten the curve because without your review I would not have known where our training could improve. Please do not let this one occurrence deter you from calling us again.