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about Precision Garage Door in:
Middleburg Heights, OH
Precision Garage Door of Clevelandhas received 9 reviews, averaging 4.89 Stars:
Middleburg Heights, OH
Thank you, Mr. Shamblin, for your "5 star rating"! We appreciate your business and look forward to helping again in the future.
Service Provided:
Product:
Technician: Bill Adamini
Middleburg Heights, OH
Problem: The door did not open all the way and did not fully close. I performed the travel limit and force adjustments, but that did not resolve the problem. I called Precision Door in the morning and the technician (Bill A.) came the same day. Bill did a thorough troubleshooting procedure, found, and repaired a mechanical problem.
- Raymond Herzog
Thank you for your feedback Mr. Herzog. Our goal is to provide prompt, professional and courteous to our customers. Thank you for choosing Precision Door and please tell others about us.
Middleburg Heights, OH
the technician called 10 min before arrival, alerting me to his arrival time. He was on time, courteous, went right to work, completed the job and answered the questions I had. I've used your company before and would do so again as well as recommend you to others.
- Karen Weaver
Thank you for your feedback Mrs. Weaver. Prompt, courteous and professional service is what Precision Door stands behind. Thank you for your continued loyalty.
Middleburg Heights, OH
Matt quickly diagnosed the problem (door did not open fully), did the necessary service, and re-programmed the control panel for the correct up-and-down travel. I am very satisfied with Matt's service and when I asked (curious) about the cause of the problem, Matt thoroughly explained what had happened. I feel confident that any problem, or even a suspected problem if something isn't operating just right,will be taken care of promptly and properly by Precision.
- Raymond Herzog
Thank you for your feedback Mr. Herzog. That is exactly the level of confidence we want homeowners to feel about us. No matter what the problem you can count on us.
Middleburg Heights, OH
Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.
- Raymond Herzog
We really appreciate your feedback Mr.Herzog. Our goal is to continuously improve where it is needed and this gives us the opportunity to get better in that area. Thank you again.
Middleburg Heights, OH
Al really enjoys his work, that explains why he is so good at it. He should get a raise. Thanks Al for a very good experience.
- Doris Steitz
Yes Al really enjoys his work. I am glad he was able to provide you a pleasurable experience.
Middleburg Heights, OH
Tom called to let me know he would be arriving soom and I appreciated the notice. He was polite, informative and professional. I had purchased and Angie
- Karen Weaver
Middleburg Heights, OH
technician tom was polite, he did his job in a timely way, he also called prior to his arrival.he was a gentelman and easy to understand when explaining all the services he could provide.he is a great asset to your company,nice people like him should be recognized.
- Carol Konopa
Middleburg Heights, OH
Steve installed a new door and operator and i couldnt be more pleased. Precision Door provided Excellent service.
- Jane Eppich
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
installer was very polite and knowledgeable, we had a good experience with him. I would give him a 5 star rating.
- Howard Shamblin