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about Precision Garage Door in:
Brunswick, OHPrecision Garage Door of Cleveland
has received 4 reviews, averaging 4.00 Stars:
Purchased a Groupon to have our 13 year old garage door tuned up. We got ten new rollers, door balanced, some advice on how to maintain our current door and NO upselling which is what I really was expecting. Our tech was a really nice guy and knew his business. When my door needs replaced I'll call for a quote.
- Richard Powers
Technician: Zoran Jovanovic
I wanted to thank your technician Paul for his explanation of the issues (which were many) with my garage door. He was very courteous and accommodating with all my questions. He went over all the issues of the door, why my door was slamming so hard, how we could fix it and not make it work so hard. Thanks again Paul and thank you Precision.
- Steve Bruno
Thank you, Mr. Bruno, for completing a review of the service you received from Paul as well as Precision Door. We appreciate your time and your business!
Technician: Paul Broschk
I was well pleased with the timely response and the work done by Brad Buzzelli. He was courteous and professional. When I mentioned the cost to other people who have had their springs replaced, they thought it seemed high. I left a message for Jim Boland to call me, but never heard from him. Perhaps there is a reason, but, without communication, I am not sure what it is.
- Holly Stromberg
Ms Stromberg and i were finally able to speak the day she wrote this review. She expressed some concern regarding the cost of our service as compared to other people she spoke to regarding the price they paid for similar work. We talked about the quality of parts, service and warranties and she quickly understood that comparisons cannot be made solely on price. She expressed her satifaction with my explanation and remains a very satisfied customer.
Operations Manager: Brad Buzzelli
I called and talked to the service manager about our experience with this technician - Jeremiah. He was very unprofessional on the phone and in person. He made you feel like an idiot because you weren't using the correct terms such as "J Bar". He was arrogant and didn't even finish fixing the door correctly. He even tried to not come out and just tell us to fix it ourselves (putting bolts into the door). He also didn't explain the charges very well. My husband had already been told the price was $85 and a check had been written and then was told it would be $115. I understand he used a part we had to pay for, but he didn't explain the extra energy charge which hadn't been charged on our first trip to our home in the fall. I had to call the company back after he left once I realized that the door wouldn't completely touch the ground and snow could actually come into the garage. After my call, they sent Brad Buzzelli out who was professional and very friendly. He fixed the door and answered every question I had. I would have Brad back to my house again, but never again Jeremiah.
- jane lacoste
Thank you Ms. LaCoste for your feedback. I want to apologize for your bad experience with Jeremiah, at Precision our main objective is for our customers to be 100% satisfied. Obviously that was not the case. I will inform you that because of Jeremiah's attitude his is no longer under our employ. Brad is more representative of the quality of service we aspire to provide our customers. Thank you for choosing Precision.