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about Precision Garage Door
Precision Garage Door of Clevelandhas received 4601 reviews, averaging 4.93 Stars:
Avon, OH
Chesterland, OH
The agent who answered the phone when I called was happy to assist me, and was very courteous and professional. My service technician, Paul was so kind, helpful, knowledgeable, and professional. He really went the extra mile for me. He's a terrific representative of a very fine company. I highly recommend Precision Door.
- Patti Bernardo
Westlake, OH
Tech John Franks was punctual, polite and obviously very knowledgeable. He quickly realized my issue was very minor yet he took the time to explain everything to me. He charged me only for the service call as he told me that was the only fair way to do it since he was at my hse for such a short time. I would gladly use and/or recommend Precision Door and John Franks again.
- Beth Vancik
Columbia Station, OH
I chose your company because I had service previously and was very satisfied. Today I needed service, so I called you again. I got an appointment quickly. The service man, Al Fleming, was very professional, and fixed my problem right away. He explained what had happened to cause the problem. He also gave us an estimate for another garage door which we need. I will decide on the purchase after consideration. I will continue to call you when I need service. Thank you.
- Linda Morrison
Avon Lake, OH
Precision had a tech out to my house within an hour. Zoran was very professional and polite. He explained everything that he would do to correct what was wrong as well as explained another issue unknown to me, how and why it happened and what would need to be done to fix it. No upsales. I will recommend Precision Overhead Garage Door to my neighbors when they ask for recommendations. Actually, I'll tell them when we get together that if they ever need garage door repairs. Thank you!!
- Margo A.
Seven Hills, OH
5 star
- Aimee Fraser
Chagrin Falls, OH
Technician very thorough and friendly. Good experience
- Rita Siwik
Maple Heights, OH
Good morning, To start the operator that answered my call to place an appointment was extremely nice and professional. Al my technician was very nice, polite and professional. I appreciate the call to let me know he was on his way to my home and was greeted with a good morning upon answering his call! I love that he arrived with a uniform and a work vehicle to assure me he was with the company and made me comfortable to give him my payment information. He answered all of my questions with confidence and professionalism. He gave me free quotes for a new door and motor. I am glad that I decided to go with this company for my garage door needs! He worked quickly and did not leave a mess. I highly recommend Precision.
- Sharise Brown
Willowick, OH
Tony was great he new what he was doing and he was in and out in about an hour. Thanks
- Tim Pluth
Service Provided:
Product:
Technician: Anthony Wise
Mentor, OH
Paul was very professional, kind and courteous!! I’d recommend Precision to everyone.
- Jeff Ackerman
Cleveland, OH
My technician, Bill arrived earlier than expected which was perfectly fine with me. He was professional, knowledgeable and extremely effecient and most importantly HONEST!!! If there were six stars I would have rated him all six.
- Toni
Cleveland, OH
Quick respond Professional. Answered all question and concerns.
- Lucille Jordan
Cleveland, OH
Great company! Super friendly and helpful on the phone when scheduling an appointment. Came out bright and early to help with our garage door that wouldn't close. Bill got to our house early and got started right away, he even gave us tips so that the problem wouldn't happen again. This is the only company we will use from now on!! Thank you!
- C Jones
Broadview Heights, OH
Piece on my opener snapped. Came out next day on a Saturday. Installed a new unit quickly. Helped me out with a couple other aspects of the door and also helped to reprogram the openers built into our cars. Good service.
- Greg Mousoulias
Rocky River, OH
Your technician John Franks did an excellent job of explaining my options and installing the new opener for me. Love the MyQ app.
- Mark Ferry
Mentor, OH
Bill arrived to correct an installation error that was beyond 90 days. He even went so far as to get his supervisor to agree that the service call charge was inappropriate under the circumstances. Thanks again, Bill!
- Rex Gile
Fairport Harbor, OH
John was efficient and he found and resolved my garage door problem very quickly.
- Jessie Anderson
Mentor, OH
On May 26, 2021, i had SWEETHAVEN DOORS & MORE come out to fix my garage door. They charged me $200 and the door was still not fixed. I called PRECISION DOOR SERVICE and they came out on the same day that i called them, July 7. BILL ADAMINI, Certified Technician, came out and REALLY fixed my door. He was so professional. CALL PRESCISION DOOR SERVICE 216-663 8074. THANK YOU FOR YOUR HONESTY
- Jane Kozlosky
Cleveland, OH
John Franks was beyond prompt and called early. He was very personable, knowledgeable, and extremely helpful. He efficiently and quickly replaced the garage door broken spring, and clearly explained existing issues and needed maintenance. Highly recommend the company.
- Philip Abel
Cleveland, OH
Our garage door wouldn't open. The technician came and the the inspection, and we knew that just for coming out and performing the inspection, it would cost $65. The technician explained to us that the total cost would be $800 to fix everything. We have a home warranty, and part of the warranty process is to call the home warranty and have the on-site technician speak to the representative, in order for the home warranty representative to determine if we (as homeowners) could be reimbursed for services rendered; this required the technician from Precision to speak to the home warranty representative, which took less than 3 minutes. After discussing what work needed to be done for our garage exactly, we (me & my partner) stepped away to discuss what to do. The technician actually started taking equipment/tools out of his van and was preparing to start work, but we had not given our permission or approval for him to start work. We decided to get a second opinion and when we told the technician, he got very hostile and upset that we even wanted a second opinion - almost that he took personal offense that we didn't trust him or his assessment of the situation. As he was becoming more unfriendly towards us by the minute, we just wanted him gone & out of our house. My partner settled the invoice quickly -- the technician failed to explain what (and how much) we were being charged for. Later that day, we received a copy of the invoice via email which had a spot for the homeowner to sign as their way of "approving" the work and amount charged. We never signed the invoice -- it was a slash mark made by the technician. The technician actually double charged us: $65 for the inspection and another $65 for "Labor - phone call with home warranty." As previously noted, the phone call lasted for less than 3minutes. Also, the phone call should be considered as part of the "inspection" fee -- since he simply explained what the issue was with our garage door. My partner called the 1800 number several times and was routed to the billing department. He left several messages and still has not received a follow-up call. I called and asked to speak to a manager. One was in a meeting, and I left my information for them to call me back. After a week of not hearing back, I called again, and spoke to a representative who conveyed my message to a manager. They said they would send us a check of $65 to refund the "labor" portion. It's been a few weeks and we still haven't received the refund check. Personally: I do not recommend this company. You have a right to a second opinion and companies should not overcharge you or bully you into using their services.
- Alexandra Turnea
Kirtland, OH
I was very pleased with the service. Reset the garage door opener and door functioned perfectly. No run-around, just check system and came up with the problem. Tech explained options. A must use Company !!!!!
- Fred Stuble
Solon, OH
Very nice job !
- John Turcio
Broadview Heights, OH
I id not have an emergency and said no reason to come out right away, I just have a noisy door. They still gave me an appointment the very next day and for the time frame I requested. I love that they send you an email confirmation with the Tech's name that will be there and also provide their photo. Tech was on time as always, super friendly and knowledgeable. I trust Precision totally due to prior experiences with them and this was no different. Very very happy with the Tech Paul B and his recommendation. He worked so fast and the door is perfect now. Thanks for being a company I can trust to be professional and honest.
- Kim Thomas
Cleveland, OH
Bill was awesome, and right on time. Even called to let me know he was on his way. Service was super fast and efficient, he never tried to up sell me on parts I didn't need. He noticed a bad cable during his inspection and replaced it immediately. 5 year warranty on parts parts labor just can't be beat! Lifetime customer right here. I will happily recommend these guys to anyone with a garage door issue! Thanks!
- William Kravitz
Wellington, OH
Great service with a quick response. Nice to have the same Service Tech we had once before. Greg Carden was thorough and efficient. Thanks.
- Bob Cherpak
Parma Heights, OH
I had a very good experience with Precision Door Service. From my initial contact through the installation I found people both courteous and professional. The response time was unbelievable! I had a representative at my door within a few hours. He was knowledgeable and answered all our questions. The work was completed timely and again he spent time with us going over the new features. I also appreciated the email notifications keeping me updated. I would recommend Precision Door Service tp anyone.
- Kelly Pickler
Cleveland, OH
Fast friendly service. The technician was out and made the repair in less than 24 hours from when they were called.
- Bob Miller
North Olmsted, OH
I always had excellent service from anyone that came out to my home , that is why I bought a new door from Precision.
- John Ilenin
Elyria, OH
Bill Adamini was very personable and knowledgeable!! He knew almost immediately what was wrong with my opener and that it was out dated. He offered several options and installed a new opener very quickly. He explained how to use the new opener very thoroughly. I wouldn’t hesitate to use him and Precision Door Service again.
- Ken Rochester
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Technician: Bill Adamini
Beachwood, OH
More than met my expectations. Courteous and professional. Solved my problem. Thank you.
- Marge Shorrock
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Nice to work with a company who (a) is polite and helpful on the phone and (b) makes a real effort to find someone quickly. Technician arrives on time and same as above, courteous and explains how or why a problem arose.
- Marion Walters