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Precision Garage Door of Clevelandhas received 130 reviews, averaging 4.01 Stars:
Middleburg Heights, OH
We really appreciate your feedback Mr.Herzog. Our goal is to continuously improve where it is needed and this gives us the opportunity to get better in that area. Thank you again.
Avon Lake, OH
I had a same day appointment scheduled and Jason called to let me know that he could be there earlier than quoted if it worked for us, and it did, so that was a good start. He was professional and pleasant when he arrived. One spring was obviously broken so it wasn't hard to diagnose that problem but he did show me several other issues. I'm no expert so I took the problems at face value, they seemed legit and you have to put trust in people at some point. After the inspection he offered a few options running from replacing the springs to the "Rebuild Package" which would cover all the other issues plus a few more. The main reason this is a 4 star review is the cost. I know that the price is the price and I always have the option to decline but when something is broken and needs fixing you have limited option. So on one hand I have a fixed door with several issues taken care of and a lifetime warranty but the other hand it could have been done for less money. I get that quality, long lasting parts cost more but even taking that into consideration the prices are high. For instance, $90 for a center bearing plate that can be had for around $10-15. Even saying that it's a higher quality that that doesn't make that price decent. From a service standpoint it was 5 stars. Jason was polite, professional, arrived early, worked quickly and made sure things were right. From an overall satisfaction standpoint I have mixed feelings and that is purely down to the cost which seems very much inflated even taking the quality of the parts into consideration. I guess ultimately something is only worth the price that somebody is willing to pay and I paid the price.
- Kylene Roberts
Product:
Kirtland, OH
Precision installed two garage door openers several years ago. When I had a problem today I called and they came promptly. My problem was fixed in about a half hour by a friendly knowledgable technician. The price was reasonable, I would give them fcive stars if it had been free! Great service.
- Susan Podrasky
Thank you for your feedback Mr. Podrasky. One of things that make us different is our dedication to great customer service. We want you to be our customer for life.
Cleveland, OH
pleasant people.
- Jeannie Friedman
Thank you for choosing Precision Door.
Cleveland, OH
The technician arrived early and was very efficient and knowledgeable about different systems. He found the problem (poor installation and shoddy wiring by the original installer). fixed the door and was finished in no time.
- Joseph Fields
We appreciate your feedback Mr. Fields. We have a really sharp team, all of the guys are very knowledgeable and can solve any garage door issue. Our service is second to none. Please call on us for any future garage door needs.
Avon Lake, OH
We used Precision before and this was actually a replacement for a 35 year old unit that was regularly serviced by Precision. Bill was very personable and helpful in explaining the workings of the unit installed and will gladly use Precision
- Phyllis Rehker
We appreciate your continued loyalty. We will always provide the level of service that you have come to expect from Precision Door.
Service Provided:
Product:
Technician: Bill Adamini
Kirtland, OH
Anthony did a great job. Thanks for sending him. I was disappointed that the new spring only lasted 4 years, the old spring we had lasted 20, and it was a much heavier door. I thought it should have been covered under the warranty.
- Steve Armstrong
Thank you for your feedback Mr. Armstrong. We do offer a package that has a lifetime warranty. I would like to think my technician talked to you about the lifetime warranty.
Cleveland, OH
Very pleased with serviceman's work. He explained thoroughly the problem, explained the most valuable resolve, explained the benefits of the resolve, repaired and installed in a timely and sufficient manner.
- Dianne Howard
Thank you for taking time to review your experience with Anthony. It sounds like you were very happy with his recommendation and satisfied with his service. In order for us to continue to improve I am curious as to why you only rated him 4 stars instead of 5.
Westlake, OH
Received prompt service. Technician was very professional and explained everything very thoroughly.
- Marge Robison
Thank you for your feedback Mrs. Robison. We encourage our technicians to be considerate of our customers time. It is important for us o be prompt. Thank you choosing Precision.
Brecksville, OH
Initially the garage door was mis-measured,but once the problem was recognized, Precision personnel did everything they could to correct it. Ryan, who installed the door was excellent and very helpful. The only thing I was surprised with was that when the final sidings were added to the door frame, they were not caulked to seal them. I will have to buy some caulking to get that piece completed.I was very pleased with the professionalism of Precision
- John Blazek
Thank you for your feedback Mr. Blazek. We apologize for any inconvenience you experienced, but are pleased we could turn a not so good experience into a good one.
Product:
Cleveland, OH
Precision was highly recommended on Angie's List and they looked very professional on the website. Matt did a great job with the garage door installation.
- Corey Wilson
Thank you for your feedback Mr. Wilson. We are happy you are pleased with your new garage door opener.
Product:
Avon Lake, OH
We chose Precision because they had fixed the operator system in our garage two years earlier. We have had no issues thus far, and thought we would contact them again. The coil/springs in our door broke on Friday night. Precision came out as soon as they could to fix the door and get things working correctly again. I appreciated the courtesy of Paul, our technician, and his friendly manner with my sons and dogs. He did a great job!
- Kim Gross
Thank you for being a loyal customer of Precision Mrs. Gross. Obviously Paul was able to solve your garage door issue and hopefully encourage you to remain a valued customer. Please share your experience with others.
Cleveland, OH
Our installer, Paul, was very diligent and personable. He explained what he would do and how long it would take and he did an excellent job. Upon completion he showed us the work you done and how to operate the garage doors. Everything worked flawlessly. My only complaint was that Paul was late due to mechanical issues with his vehicle. I would've appreciated a call from the office letting me know this would be the case since I had to take time off work. When I did call the office the receptionist was unaware of the issue and, unfortunately, somewhat unconcerned about my complaint.
- Phil Juarez
Thank you for your feedback, that is really important information. We stress the importance of being considerate of our customers time. We are continually striving to improve and obviously this is an area that needs improvement. I apologize for any inconvenience we may have caused you.
Service Provided:
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Technician: Paul Broschk
Olmsted Township, OH
Great Service! Jason is an excellent technician, very informative, proffesional and efficient. I did have an equipment malfunction three weeks after install and Precision door honored the warranty, sent out the same technician next day and our garage door works great. Thank you, Kevin.
- Kevin Reilly
Thank you for your feedback Mr. Reilly. We agree that Jason represents Precision very well. We hope that you were not greatly inconvenienced before we were able to correct the malfunction. Please share your experience with others. Thanks for choosing Precision Door.
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Avon Lake, OH
The company was the fastest to respond to an emergency, we trying to leave and the garage door broke. I called that evening at 6pm and the technician was at my door at 10am the next day and had it fixed at noon. The technician was friendly and understood when I could not afford the additional services even though he recommended them. The technician replaced hardware (plates, rollers, act), a cable that broke, and fixed the side of the door that was causing the problem.
- Adrian White
Thank you for your feedback Mrs. White. It is very important to respond quickly to emergencies. It is just one more of the advantages of calling Precision Door to service your garage door. Our technicians are trained to explain to the customer how a garage door works and to provide options about the problem can be resolved. Please call on us for future repairs.
Strongsville, OH
AWESOME RESPONSE! Did not get email stating that they were coming until morning that they came and i was not here but it looks like they fixed the problem
- Barbra Burns
Thank you for your feedback Mr. Burns. We want our customers to be 100% satisfied.
Product:
Strongsville, OH
I was not expecting to have Ryan come out to service my new garage door opener seeing whereas it is not even 90 days old yet. However, he did come out and resolved the loud squeaking noise which was heard only when the opener is clicked to open, but is quiet when clicked to close. So far the problem is fixed for now.Thank you.
- Pamela Kopack
Thank you for your feedback Mrs. Kopack. Please do not hesitate to call if you are experiencing any problems with your door. Our goal is 100% customer satisfaction.
Cleveland, OH
Checked garage door; spring was broken. Cost to fix was too expensive and decided to order a new door. Ryan was very knowledgeable and personable.
- Don Altier
Thank you for your feedback Mr. Altier. I am glad we were able to solve your problem. Enjoy you new garage door.
Cleveland, OH
n/a
- Alex Rosenberg
Thank you for choosing Precision to service your garage door.
Product:
Cleveland, OH
Hi there Jason Schwarz did a wonderful job fixing our garage door and Barbara Flavors Mother) and the Son David Snell were very happy of the results of the repair of garage door, but I have a one more question to ask is when a repair person finishes a job is that person suppose to give you a receipt. Let me know
- barbara flavors
We are pleased you are happy with the work done by Jason. As for the receipt, you should have received it via email. If you did not receive one please let us know and we will make certain that you get one. Thank you.
Parma Heights, OH
Matt was really helpful and he even showed up about 45 minutes prior to my appointment time (a call was made to make sure it was alright) which was ok with me. The service was handled in a professional matter and my garage door now works great. Precision really stands by its word and I would recommend them. Thanks again!
- Jeff Vasicek
Thank you Mr. Vasicek. Customer is very important to us and we are glad you had a pleasurable experience with Matt. Please recommend to others.
Product:
Eastlake, OH
I chose your service based on the thoroughness in your advertisement, giving me the impression of a honest and trustworthy business. I was very pleased with the services performed, new springs.The serviceman, Bill, was so friendly, knowledgeable, polite, and accomodating. Completed the work quickly and explained to me what he did as well as providing me tips on caring for the the on-going maintenance of my garage door. I was extremely pleased with the overall service performed and Bill is an excellent representative of the company and we need more of that type of person in the service industry!
- Jacqueline Robison
Thank you for allowing us to service your garage door. We work very diligently to overcome the anxiety that a homeowner feels when a contractor is needed. From the first phone call until we leave your home should be a wonderful experience for you. Please share your experience with others.
Twinsburg, OH
Precision Door was responsive and professional in their service and ultimate installation of a new garage door at my home. The technician, Bill, was thorough and explained the entire process.
- Rob Felber
Thank you for your feedback Mr. Felber. Our goal is to provide our customers with a wonderful experience with our company and also our technicians. Please share that experience with others. Thanks again.
Product:
Mentor, OH
Purchase garage springs and a new opener. Was a bit surprised at how much they cost but the technician was superb and explained many things.
- Donald Tanski
Thank you for taking time to review your experience with {Precision Door Mr. Tanski. Our Parts are the very best available and the service we provide is far superior to any other garage door company, so our prices may be a little more than some companies and less than others. What we promise is to fix your door right the first so you don't have to worry about anymore. Cost and value are not the same, as time passes we are certain you will realize the value of doing business with Precision. Thank you for choosing Precision.
Product:
Cleveland, OH
Very professional and thorough. Thanks for quick service.
- Jane Cryor
Thank you for your feedback. We always put the customer first.
Cleveland, OH
Prompt and courteous service. Scheduled appointment for next day and on Saturday. The springs work well and the tech took time to check operation of the door before leaving.
- Edward Walker
Thank you for taking the time to review your experience with Precision and Jim,your tech. We pride ourselves on prompt and courteous service. It is one of the many things that separate us from our competitors. Thank yu for choosing Precision.
Product:
Lakewood, OH
Selected Precision from Angie's List. New steel door installed in one day. Very lightweight and easy to lift. I have a very old garage that is slightly leaning. Precision came out again a few days later when I called to make adjustments. I found them very responsive and easy to deal with.
- Mark Sweeney
We appreciate your feedback Mr. Sweeney. Our goal is 100% customer satisfaction.
Strongsville, OH
Your technicians are great and courteous and seem to go out of their way to make the customer happy, which I appreciate. For some reason now, the garage door will not open unless you are right in front of it. It used to open from a couple hundred feet away and now I must be just a few feet away to get it to open. This is true regardless what remote we use. I would appreciate it if someone would get back to me and let me know why it works this way now. It is sort of annoying to have to be right in front of it now. Thanks!
- Mr Kutrubs
Thank you for your feedback. I hope that we solved the issue with your remotes.
Product:
Cleveland, OH
Bill and his colleague(Anthony) were very professional and helpful. They took the time to explain the issues and options. Thank you!!!
- aphrodite Alden
Thank for reviewing your experience with Precision Door Service. I trust you are 100% satisfied.
Westlake, OH
A bigger job than I expected. Replaced 19 year old unit. Four stars because nobody is perfect.
- Emmet Leonard
Thank you for your feedback Mr. Leonard. That is so true. Perfection is very rare, we just want to improve with every opportunity. Thank you for choosing precision.
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(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.
- Raymond Herzog