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Read what people are saying about Precision Garage Door

Precision Garage Door of Cleveland
has received 119 reviews, averaging 4.01 Stars:
1 2 3 4 5
Spring Mascot - We Fix Garage Doors Right!
Review:

Technician was very knowledgeable and friendly. He let me know of all of my options to repair and cost . Even when I decided to go with another company that was more affordable,he was still friendly.

- F G

Service Provided:

Broken Garage Door Spring Repair


Review:

Nice job by the tech. He was in and out in under an hour and a half.

- Tim Hexter

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

A little sketchy on giving the final cost until he was done. Everything else great.

- Jim Wallace

Paul Broschk Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Paul Broschk
Review:

Paul Broschk was very professional and friendly. He explained everything and finished the work very quickly. The service was excellent.The only complaint I have is the price, was much more than I had thought it should have been.

- Jan G.

A Response from: Jeffery Ware

Thank you for your feedback Mrs.G. We do our best to provide prompt, professional and courteous service to all of our customers. We will not try to justify the cost of the repair but I can assure over time you will realize the value of your purchase. Please enjoy the quiet and safe operation of your garage door and do not hesitate to call for any reason.

Paul Broschk Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Paul Broschk
Review:

My installer was as good a salesman as he was a repairman. Had I not had as many tools and things that needed protected with a closed door, I may have researched pricing a little better. The installer was very friendly and did a wonderful job replacing all the parts to get the door working. He was very competent and I would recommend him for his work. I just feel the cost was very high.

- Jeff Hritz

A Response from: Jeffery Ware

We appreciate your feedback Mr. Hritz. There are two things we want to accomplish at each service call One, we want to fix your door right the first time and secondly, we want our customers to be 100% satisfied. We guarantee over time you will realize the value of your purchase. Our parts will last longer and work better. Please do tell others about us.

Anthony Wise Service Provided:

Garage Door Opener Repair


Product:

Springs


Technician: Anthony Wise
Review:

To my delight, the technician called and asked if it was ok to arrive prior to the scheduled appointment. Once he arrived he explained the problem and recommended a couple of options to help me make an informed decision. He was very professional. I was very pleased with the service and how quickly the repair was completed. Thanks Bernard

- Bernard Womack

A Response from: Jeffery Ware

Thank you for your feedback Mr. Womack. We understand the importance of that phone call to assure the customer that we will be there and what time we will arrive. Our goal is 100% customer satisfaction from beginning to end. We are pleased your experience was positive.

Bill Adamini Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Bill Adamini
Review:

The service Tech was Craig, he was 6 hours early but fortunately somebody was home to grant him access to the garage. Outside of having to go back to the shop for parts, he was very very polite and professional. I only gave 4 stars because I think ya'll are priced a bit high and this rating should not reflect on Cig who deserves 5 stars.

- David Volek

Service Provided:

Broken Garage Door Spring Repair


Review:

Service was great, on time and very professional. Cost was and is to costly.

- Ladonna Frantz

A Response from: Jeffery Ware

Thank you for your feedback Mrs. Frantz. Our goal is to fix your door right time and for you to be 100% satisfied. Over time you will realize the value of our service.

Anthony Wise Service Provided:

Garage Door Repair


Product:

Cables


Technician: Anthony Wise
Review:

Paul is knowledgeable, personable, and efficient. He asked questions until he understood our needs and did not try to sell us more than what we needed but simply outlined all of our options and answered all of our questions. We are very happy with the quality of his repair work and the installation of the new door opener. Thank you.

- Jim Salvatore

A Response from: Jeffery Ware

We appreciate your feedback Mr. Salvatore. Our goal is 100% customer satisfaction. We want to help our customers determine what is the best solution to their problem. Thank you for choosing Precision Door and please share your experience with others.

Paul Broschk Service Provided:

Garage Door Repair


Product:

Belt Drive Garage Door Opener


Technician: Paul Broschk
Review:

I chose Precision after searching Google and reading the great reviews.

- Leon Taylor

A Response from: Jeffery Ware

Thank you for your feedback Mr. Taylor. The reviews make a buying decision easier for homeowners.

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Had great experience with your company and my technician was great and friendly (zoran).

- SUSAN AND TONY MARTIN

A Response from: Jeffery Ware

We are pleased Zoran was able to provide a good experience for you both.

Zoran Jovanovic Service Provided:

Broken Garage Door Spring Repair


Technician: Zoran Jovanovic
Review:

Tech showed up on time, was honest with me. Fixed problem right away. Quick and courteous service. I would recommend them to anyone.

- Marc Miller

A Response from: Jeffery Ware

We provide prompt, professional and courteous service to our customers. Thank you for choosing Precision and please tell friends and family about Precision.

Service Provided:

Broken Garage Door Spring Repair


Review:

Very professional and fast.

- Patrick Monnolly

A Response from: Jeffery Ware

Thank you for your input Mr. Monnolly.

Paul Broschk Service Provided:

Broken Garage Door Spring Repair


Technician: Paul Broschk
Review:

I did like all the fixes that your technician did and he was very curteous and explained everything he was doing. The only reason I did not give you a 5 star rating is your billing or receipt process. I never got a print out and still really am not sure what the bill consisted of other than the handout your technician showed me initially. I don't fault the technician with this but whatever software you are using. So please could you send me a copy of the bill Thanks. Frank

- Frank Lyon

A Response from: Jeffery Ware

Thank you for your input Mr Lyon. We apologize for any angst you may have experienced and hopefully that situation has been resolved.

Anthony Wise Service Provided:

Broken Garage Door Spring Repair


Technician: Anthony Wise
Review:

The repairman communicated well, arrived on schedule. He inspected the door, found a problem we had not seen, and repaired it under warranty. A small scratch in the new door section occurred on route to our house, which the repairman offered to replace. I chose to have the scratch painted, instead.

- David Kenagy

A Response from: Jeffery Ware

We appreciate your feedback Mr. Kenagy. Our goal is 100% customer satisfaction. Mishaps occur from time to time, but we try really hard to take care of our customers.

Anthony Wise Service Provided:

Garage Door Repair


Technician: Anthony Wise
Review:

Technician was prompt, courteous and knowledgeable. The estimate for a new opener installed was beyond my price range.

- Sandra Beane

A Response from: Jeffery Ware

We appreciate your feedback Mrs. Beane, especially since we were not able to service your garage. Obviously, you had a number in mind which was less than our price. I am sorry we were not able to resolve your issue but thank you for posting a review nonetheless. Please call if you have any other issues with your garage door.

Service Provided:

Garage Door Opener Repair


Review:

I decided to try your service because your ad waived the service charge for a limited time. I had not previously heard of your company, but decided to take a chance. The technician was very professional and explained the work to be performed. I did not feel he was trying to pressure me by making the job larger than it was. I was pleased with the work performed and will consider Precision for future jobs

- Jan Haynes

A Response from: Jeffery Ware

Thank you for choosing Precision Mrs. Our goal is 100% customer satisfaction and we are pleased Michael was able to provide a good experience for you.

Service Provided:

Garage Door Repair


Review:

Done very well...was on time when Zoran call before coming over.

- Donna Lu

A Response from: Jeffery Ware

We really appreciate your business Mrs. Lu. we are pleased Zoran was able to solve your issue.

Zoran Jovanovic Service Provided:

Garage Door Opener Install


Product:

Remotes / Keypad


Technician: Zoran Jovanovic
Review:

Our current garage door opener was 20+ years old and chose to fail today Monday March 3, 2014 as I was leaving for work. It closed down to about 2 feet from the ground and would not move up or down. I could not get the pull chain release to work so I could close it the rest of the way. I selected Precision based on their A rating on Angie's List and their proximity to my home. I was pleasantly surprised to get a same day service call appointment between 2 and 5. I got a call back that based on the technician having a call in Brecksville at noon my call was moved up to 1:00. Even better, Bill called me at 12:10 and asked if he could arrive earlier, which was fine because I work in Brecksville. Bill was at the house when I arrived and proceeded to diagnose the problem. The large gear that moves the chain to lift the door was stripped. Bad news the opener was so old that it did not have the safety sensor that is required by code and he was prohibited from repairing the gear. We had to get a new opener. Bill showed me the models available with the full installation price including tax. I selected the base model LiftMaster .5 hp belt drive and Bill got to work installing it. He was finished just before 2:00 PM so I missed minimal time from work. He was very professional and courteous. Bill even set up the HomeLink transmitter in my car before he left. Overall this was a very good experience.

- Lucia Janoch

A Response from: Jeffery Ware

Thank you for your feedback Mrs. Janoch. Angies List is an excellent referral source for us. We do our best to make the service a pleasant experience for our customers. Our technicians are very respectful of your time.

Bill Adamini Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technician: Bill Adamini
Review:

Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.

- Raymond Herzog

A Response from: Jeffery Ware

We really appreciate your feedback Mr.Herzog. Our goal is to continuously improve where it is needed and this gives us the opportunity to get better in that area. Thank you again.

Bill Adamini Service Provided:

Install Garage Doors


Product:

Garage Door Opener


Technician: Bill Adamini
Review:

I had a same day appointment scheduled and Jason called to let me know that he could be there earlier than quoted if it worked for us, and it did, so that was a good start. He was professional and pleasant when he arrived. One spring was obviously broken so it wasn't hard to diagnose that problem but he did show me several other issues. I'm no expert so I took the problems at face value, they seemed legit and you have to put trust in people at some point. After the inspection he offered a few options running from replacing the springs to the "Rebuild Package" which would cover all the other issues plus a few more. The main reason this is a 4 star review is the cost. I know that the price is the price and I always have the option to decline but when something is broken and needs fixing you have limited option. So on one hand I have a fixed door with several issues taken care of and a lifetime warranty but the other hand it could have been done for less money. I get that quality, long lasting parts cost more but even taking that into consideration the prices are high. For instance, $90 for a center bearing plate that can be had for around $10-15. Even saying that it's a higher quality that that doesn't make that price decent. From a service standpoint it was 5 stars. Jason was polite, professional, arrived early, worked quickly and made sure things were right. From an overall satisfaction standpoint I have mixed feelings and that is purely down to the cost which seems very much inflated even taking the quality of the parts into consideration. I guess ultimately something is only worth the price that somebody is willing to pay and I paid the price.

- Kylene Roberts

Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Review:

Precision installed two garage door openers several years ago. When I had a problem today I called and they came promptly. My problem was fixed in about a half hour by a friendly knowledgable technician. The price was reasonable, I would give them fcive stars if it had been free! Great service.

- Susan Podrasky

A Response from: Jeffery Ware

Thank you for your feedback Mr. Podrasky. One of things that make us different is our dedication to great customer service. We want you to be our customer for life.

Anthony Wise Service Provided:

Broken Garage Door Spring Repair


Technician: Anthony Wise
Review:

pleasant people.

- Jeannie Friedman

A Response from: Jeffery Ware

Thank you for choosing Precision Door.

Service Provided:

Broken Garage Door Spring Repair


Review:

The technician arrived early and was very efficient and knowledgeable about different systems. He found the problem (poor installation and shoddy wiring by the original installer). fixed the door and was finished in no time.

- Joseph Fields

A Response from: Jeffery Ware

We appreciate your feedback Mr. Fields. We have a really sharp team, all of the guys are very knowledgeable and can solve any garage door issue. Our service is second to none. Please call on us for any future garage door needs.

Paul Broschk Service Provided:

Garage Door Opener Repair


Product:

Opener


Technician: Paul Broschk
Review:

We used Precision before and this was actually a replacement for a 35 year old unit that was regularly serviced by Precision. Bill was very personable and helpful in explaining the workings of the unit installed and will gladly use Precision

- Phyllis Rehker

A Response from: Jeffery Ware

We appreciate your continued loyalty. We will always provide the level of service that you have come to expect from Precision Door.

Bill Adamini Service Provided:

Install Garage Doors


Product:

Belt Drive Garage Door Opener


Technician: Bill Adamini
Review:

Anthony did a great job. Thanks for sending him. I was disappointed that the new spring only lasted 4 years, the old spring we had lasted 20, and it was a much heavier door. I thought it should have been covered under the warranty.

- Steve Armstrong

A Response from: Jeffery Ware

Thank you for your feedback Mr. Armstrong. We do offer a package that has a lifetime warranty. I would like to think my technician talked to you about the lifetime warranty.

Anthony Wise Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Anthony Wise
Review:

Very pleased with serviceman's work. He explained thoroughly the problem, explained the most valuable resolve, explained the benefits of the resolve, repaired and installed in a timely and sufficient manner.

- Dianne Howard

A Response from: Jeffery Ware

Thank you for taking time to review your experience with Anthony. It sounds like you were very happy with his recommendation and satisfied with his service. In order for us to continue to improve I am curious as to why you only rated him 4 stars instead of 5.

Anthony Wise Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Anthony Wise
Review:

Received prompt service. Technician was very professional and explained everything very thoroughly.

- Marge Robison

A Response from: Jeffery Ware

Thank you for your feedback Mrs. Robison. We encourage our technicians to be considerate of our customers time. It is important for us o be prompt. Thank you choosing Precision.

Zoran Jovanovic Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Zoran Jovanovic
Review:

Initially the garage door was mis-measured,but once the problem was recognized, Precision personnel did everything they could to correct it. Ryan, who installed the door was excellent and very helpful. The only thing I was surprised with was that when the final sidings were added to the door frame, they were not caulked to seal them. I will have to buy some caulking to get that piece completed.I was very pleased with the professionalism of Precision

- John Blazek

A Response from: Jeffery Ware

Thank you for your feedback Mr. Blazek. We apologize for any inconvenience you experienced, but are pleased we could turn a not so good experience into a good one.

Service Provided:

Install Garage Doors


Product:

Garage Doors


Review:

Precision was highly recommended on Angie's List and they looked very professional on the website. Matt did a great job with the garage door installation.

- Corey Wilson

A Response from: Jeffery Ware

Thank you for your feedback Mr. Wilson. We are happy you are pleased with your new garage door opener.

Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


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Greater Cleveland Area

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Precision Overhead Garage Door
Office: (216) 586-5929
9545 Midwest Ave
Ste D

Cleveland, OH 44125