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about Precision Garage Door
Precision Garage Door of Clevelandhas received 4785 reviews, averaging 4.93 Stars:
Avon Lake, OH
Being one of the owners, this is truly music to my ears. We are trying to raise the bar when it comes to customer service. With technicians like Bill, we are well on our way. We want to be known as a great company to work for and want our customers to experience that WOW factor. Willi Schuette don't be surprised if we ask you to do a commercial one day (smile) because you nailed it. Thank you for choosing Precision.
Avon, OH
Very impressed with service, on time, explained everything in detail, answered all questions and performed thorough safety inspection. Would highly recommend. It is reassuring that precision stands behind their product and service with a lifetime warranty.
- Leah Schmitz
Thank you for taking time to review your experience Mrs. Schmitz. Our goals are to fix your door right the first time so you don't have worry about it and for you to be 100% satisfied. It is obvious Zoran was able to accomplish both. And yes, we do stand behind our Lifetime warranty. Please recommend us to others.
Avon, OH
Matt was very polite, called before arriving, explained my options and I was very comfortable with his presence and the manner he handles himself. A very good representative of your company. I had my whole garage door system rebuilt and like the lifetime warranty. Thank You.
- Karen Shulin
We appreciate your feedback Mrs. Shulin. Our guys understand the anxiety homeowners may experience when a stranger comes to their home. We want to diffuse that feeling by being courteous, friendly and knowledgeable. We agree, Matt is an excellent representative of Precision Door and value him. You made a wise decision to rebuild your door and we stand by our warranty.
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Strongsville, OH
Fantastic work!! Same day initial response. I could not be happier with our new Liftmaster garage door opener. Super quiet.
- Matt Upson
Thank you Mr. Upson. We do our best to provide prompt and professional service to our customers. Our products are the best available.
North Olmsted, OH
Bill did a fantastic job. His product knowledge is thorough. He really really knows what he's doing. He was incredibly friendly and easy to talk to. It's very nice to talk to someone who not only says he loves what he does for a living but also does a job that backs the sentiment up. In the time he was here I had already recommended Precision and Bill to a few people. Top notch customer service. WELL DONE!
- Paul Paquette
Thank you Mr. Paquette. I really enjoy reading all the reviews, but some really capture the essence of what we are trying to accomplish at Precision Door. We want the most knowledgeable, courteous and professional crew possible and we want this to be a work environment that they love. Customer service is our real business. Please continue to recommend us to others.
Chagrin Falls, OH
Repaired garage door , replaced springs, cables, rollers and other hardware. Jason did a great job - was quick and thorough!
- David Walkden
Thank you for your feedback. We really appreciate your business.
Independence, OH
Yesterday was the coldest day of the year, and when I called because my garage door wouldn't close, your service tech Paul came out and made it seem that his only concern was making sure that I was satisfied with his service. We haven't had to call you very often because you sell a good product, but I am pleased with how well you stand by that product, and how your service people respond to the needs of me, the consumer. I have never had a bad experience with any of your techs, and even had them install new equipment at my mother-in-laws home. I will continue to refer your company to others. Keep up the good work! Oh, and thank you!
- Barb Evans
Thank you for your feedback Mrs. Evans. Yes it is quite cold but we have a job to do. At that moment your complete satisfaction was the most important issue. Thank you for being a loyal customer and we will always try to provide you the level of service you have come to know from Precision Door.
Cleveland, OH
Our springs broke at the worst possible time and during the coldest weather of the year. The tech, Al came out on Monday to look at the job; and, on Tuesday the new springs were installed by him. Thanks for such professional and speedy service.
- CITY VIEW
Thank you for your feedback. We try our est to provide prompt and professional service under any circumstance. Al is very knowledgeable and can solve any garage door issue.
Cleveland, OH
Bill arrived right on time to what I thought would be a repair job on our existing garage door opener. Our old opener was 20 years old and could not be repaired. Bill explained my options and I decided on a new opener. Bill is very courteous, friendly, and has a great work ethic. He installed the new opener the same day, and returned the following morning in -8 degree weather to finish the weatherstripping. I would recommend Bill to everyone.
- Dorothy Reinker
Thank you for your feedback Mrs. Reinker. Our goal is 100% customer satisfaction and that begins with being prompt. We want to educate our customers, giving them options enabling them to make the best decision for their situation. All of our technicians are very conscious of what separates us from our competitors. Thank you for choosing Precision.
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Technician: Bill Adamini
Westlake, OH
My 30+ year old Genie door opener finally died, so Bill did a replacement in the unheated garage in this subzero weather. I was surprised that he had the supplies to replace not only the dead unit but the one on my 2nd door as well. Bill completed the replacements in a timely manner and without succumbing to hypothermia. He also hauled away the old parts and cleaned up all the debris. I haven't had the opportunity to give the new units a big workout, as I've been hiding inside keeping warm. But from what I've seen so far, the new units are super quiet and smooth. I'm quite satisfied with the work and the product. Bill was courteous and knowledgeable and very good at explaining what went wrong and what needed to be done. I would not hesitate to recommend Precision based on my experience with Bill. I hope that he did not get frostbite.
- Wendy Zayac
We appreciate your feedback Mrs. Zayac. We know that the cold weather causes garage door systems to fail so our guys are prepared for whatever the temperature may be. Yes, our trucks are fully stocked so in most cases we are able to fix the problem during our first visit unlike some other companies. Our goals are to fix the door right the first time and for our customers to be 100% satisfied when we are finished. All of out techs understand the importance of great customer service. Please tell others about your experience with Precision Door. Lastly, we guarantee that your new operating systems will continue to run smooth and quiet as long as your garage door is maintained, which we do also. Thank you for choosing Precision.
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Technician: Bill Adamini
Euclid, OH
Anthony showed up on time and installed the replacement opener quickly, despite extreme weather. He was polite and knowledgable and instructed me on the operation.
- Deidre Taylor
We appreciate your feedback Mrs. Taylor. Customer service is one of the differences between us and our competitors. Please share your experience with others.
Chesterland, OH
Very satisfied with Anthony Wise, the technician who installed the new opener. His knowledge and professionalism was greatly appreciated. He is a asset to your company. Thank you
- Maureen Sullivan
We appreciate your feedback Mrs. Sullivan. Our goal is 100% customer satisfaction. We know that is what separates our our competition.
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Technician: Anthony Wise
North Royalton, OH
Zoran was polite and professional and did a good job
- Brian Zimmerman
Thank you for your feedback Mr. Zimmerman.
Cleveland, OH
Mr. Robinson gave me outstanding customer service and professionalism. The garage door now operates fluidly with no noise. I am delighted with the complete renovation of my garage door system!
- Jesse Hall
Thank you for taking time to review your experience with us. It is common for customers to say " my door never worked like this before, even when it was brand new". Our goal is 100% customer satisfaction. Hopefully we achieved this with you.
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Berea, OH
Our Technician, Bill Adamini, had to come out on the coldest day in January when the wind chill was -17. He diagnosed the problem, explained it in detail and gave me options for the best repair. He had the job done quickly and was extremely professional. I will recommend this company to any of my friends/family. Keep up the good work!
- Jerry & Sheryl Krocek
Thank both of you for your feedback. When the temperature drops that low is when we are needed the most, so our guys know to bundle up. We want to educate our customers so they can make an informed decision about their door. Please share your experience with others. Thank ou.
Cleveland, OH
Zoran is a great representative of your company
- Garr Eberle
Thank you for recognizing and acknowledging what we are already aware of. We know it all starts with the character of the guys we hire.
Fairview Park, OH
We have used Precision Door in Chicago and Cleveland and have been very satisfied with quality of work and professionalism of all staff. THANK YOU!
- Jerry & ann Spelic
Thank you for your continued loyalty Mrs. Spelic. We have discovered the winning for formula for success and will always strive to improve.
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Rocky River, OH
Paul was very knowledgeable and dedicated to come out on New Year's Eve in the freezing cold...Thanks!
- John David
Thank you for sharing your experience Mr. David. Our customers are our business. No one wants to have to deal with the inconvenience of a broken garage door. When that happens call Precision Door.
Beachwood, OH
I needed someone to repair my garage door because it wouldn't come down. I got the name of your company from Angie's list. I needed the repair done right away because I couldn't secure my garage. When I called I was able to get an appointment that same day. The technician was courteous and prompt. He analyzed the situation and discovered that the sensors was not working. He replaced the sensors and now the door works. Thank you for your prompt and efficient service.
- Earlie Edwards
Thank you for taking time to review your experience with Precision Door. Angie's List is an excellent referral source for us. We do our best to provide prompt and professional service to our customers.
Cleveland, OH
Competitor needed two days to get a repairman out. I called Precision at 11:30, and was given a 1pm-3pm availability window the same day. Bill showed up by 12:30 after calling ahead to ask if it would be OK to show up early. He was quick and professional, and the job was finished within 2 hours. The level of service and the quality of the technician is a tough combination to beat. Bill was great. Works like a charm now.
- Kevin Berner
Thank you for your feedback Mr. Berner. We do things to separate us from our would be competitors. Our technicians provide a level of service that truly is hard to match. We appreciate your business and encourage you to tell others about Precision Door.
Strongsville, OH
What a nice way to start the New Year. Ryan could not be more professional. Ryan was prompt, friendly, quick to explain and show me how to work my new system. While no one likes to have this type of unexpected cost, it hurts a lot less with good service. You can count on me to let others know. Thanks
- Nora Zimmerman
Thank you for your feedback Mrs. Zimmerman. We believe we have the best group of service tech in all of Ohio. They are very knowledgeable, professional and courteous. We are in the business of customer service. We are pleased your experience was pleasurable and would appreciate you sharing that experience with others. Thank you for choosing Precision Door.
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Bentleyville, OH
I had just had my garage door rebuilt by Zoran Jovanovic. At the time, he told me that my motor might die sometime this year. He never tried to oversell. I preferred to wait, and my motor died two weeks later. Again, Zoran never tried to sell me the most expensive option, but gave me all of my options. He installed it and I would never believe something could be so quiet. I am so impressed with Precision both for the quality of product and for the quality of service people they hire. Zoran is courteous, thorough and prompt. I would recommend him to anyone!
- Linda Dickey-white
Thank for this awesome review Mrs. White. It is very representative of our core values. We want to educate our customers so they are able to make an informed decision about the garage door. We don't hard sell our customers, we give them options and help them make a decision. Our technicians and quality parts are second to none. Our intention is to create raving fans who will tell others about their experience with Precision Door.
Cleveland, OH
Thank you for your prompt service. I got the name of your business from Angie's List, where you had received a solid "A" rating. There was a technician here, Prince, within 4-5 hours of my first contact with your office. By the time he left we had ordered a new door. The door was installed the next afternoonâ?¦right on time. It looks great and is working properly. Thank you for the technician photographs found on your website and for the phone calls with updates. It was a pleasure doing business with you.
- Carol Rosebrough
We appreciate you taking time to review your experience with Precision. We want our customers to be 100% satisfied.
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Gates Mills, OH
I chose you because you advertised same day service, and the online reviews were positive. My garage door needed a new spring, pullies, and brackets for the electronic eye. The service man was excellent and made all the repairs quickly, even though he had to return to the shop to get the brackets.
- Rosalie Dellaratta
We appreciate your feedback Mrs. Dellaratta. We are pleased your experience was good and I apologize for our van not being fully stocked as advertised.
North Royalton, OH
VERY PROFESSIONAL. NICE GUY. EXPLAINED EVERYTHING AND NEVER STOPPED WORKING. VERY SATISFIED
- Fred Bostelman
Thank you for sharing your experience with Precision and Bill. Our goal is 100% customer satisfaction.
Avon, OH
What a great warranty,after 7yrs. rebuild at no cost not even service call. Serviceman fast, very excellent, friendly.
- WILLIAM EXUM
We are one of the few companies that stand behind our warranty. This is one of the things that make us different from our competitors. Thank you for choosing Precision Door and please share your experience with others.
Strongsville, OH
Great experience with a repair today. Tech was on time (actually offered to come an hour early!), knew his products well (and mine), and thoughtfully talked my through my options and pricing. I
- Dan O\'Bryon
Thank you for your feedback Mr. O'Bryon. We want our customers to have a great experience. Our goal is 100% customer satisfaction. We expect our technicians to prompt, professional and courteous. Thank you for choosing Precision Door.
Northfield, OH
This was a great experience for a change, the company and person that came out to do my work was great...friendly , informative, and not pushy !! I replaced everything and am amazingly happy about the whole experience...i have the lifetime warranty and love my new QUIET door !!! finally i get to recommend a good company !!!
- scott greenberg
I must say reviews like this assures me that our technicians are doing what we have asked of them. We ask them to be ambassadors of Precision Door. Our goal is to create a fan base that will tell others about the wonderful experience they had with Precision, from the start to the finish. Thank you for allowing us to serve you Mr. Greenberg
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Technician: Paul Broschk
Beachwood, OH
Fast service, came when they said, delivered on time and flawless install on a cold, snowy day. Appreciated the emergency service since I couldn't raise the door to get my car out of the garage. The new door is a better quality than the one that was there and looks great. I prefer efficiency and ease of getting the job done. I called Precision after talking with a competitor. While I am confident the competitor would have done fine work, I had to spend too much time discussing the schedules and challenges with the individual who answered the phone. While I appreciate all those challenges were there in getting someone to me quickly, I didn't need to hear every thought the individual had in thinking through how to dispatch service to me. Tedious, frustrating and I just decided to call someone else. Back to the internet. When I called Precision I spoke to someone who focused quickly on what I needed and got it scheduled without a running commentary on what she had to do. Easy. Then, everything after came precisely as scheduled.
- KAREN BELL
Thank you for your feedback Mrs. Bell. Sounds like you are a bottom line person and the bottom line is we offer the customer service in the industry. Our goal is to do it right the first time so you never have to worry about it and for our customer to be 100% satisfied. Thank you for giving us the opportunity to be of service to you.
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Cleveland, OH
I love the way my garage door operates now. It raises and lowers so quietly and smoothly that I have to look back to see if it is working. After the technician (Zoran) inspected the door he explained what was good and what was bad. Then he fixed it. My only regret is that I didn't call Precision first. the first two garage door repair businesses immediately refused me because of my location or because (sound of voice) just didn't want to be bothered. Thank you Precision!
- Jonathan Stith
Thank you for your feedback Mr. Stith. I remember my first time repairing a door with our precision parts and being totally amazed at how quiet it was, so I understand. We also wished you had called us first,we service doors wherever needed, so when you or someone you know and care about has a garage door issue please call on Precision.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
This was a WOW. Just moved into town and have had multiple services and technicians at my home. Bill and Precision doors knocked it our of the park. First was when I called at 9.30p and was able to schedule appointment, then confirmation email with the name and picture of technician unbelievable. Lastly and most important was our technician Bill. He was knowledgeable(he knew product, how to use technology), kind (did a great job with myself and wife explaining), caring( I asked him how long he had worked their and he said 2 years a loved his job) and cleaned up after himself. this is a great company and will tell many about how great of an experience it was. WOW WOW WOW. This is customer satisfaction at it's best.
- Willie Schuette