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Precision Garage Door of Clevelandhas received 4779 reviews, averaging 4.93 Stars:
Strongsville, OH
We appreciate your feedback Mrs. Metz. Our goal is for each of our customers to be 100% satisfied when the job is completed. We perform a 25-point safety inspection to determine what needs to be done and explain to the homeowner his or her options, then help the customer make a decision about repairing the door. There is high pressure.
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Technician: Bill Adamini
Westlake, OH
I had an excellent experience with Precision Overhead Garage Door Service. I had a respectful and informative technician, Zoran Jovanovic. I certainly needed new springs; but after further assessment, I needed additional work (all the original parts were showing significant wear and potential problems). It was all explained very clearly with pros and cons. The excellent part was that I did not feel pressure to have the additional work completed. Because it was not needed to be done for imminent safety, he let me make the decision without pressure. I will recommend this company.
- dianne sanker
Thank you Mrs. Sanker. We want our customers to have a good experience. We accomplish this by courteous, professional and informative. We want ot empower our customers by explaining how a garage door works and helping the homeowner choose the most feasible solution to their issue, no pressure. Our goal is 100% customer satisfaction
Twinsburg, OH
First, I was happy to see that my repair could happen on the same day. My appointment was scheduled for 3-6 timeframe and Bill actually showed up early which was even better! He did a great job with the repair as well as going over my opener to make sure it runs better. He was able to repair it even better than before I had my issue. Great job, great customer service and well worth the money!
- Jeff Staats
We appreciate your feedback Mr. Staats. We try to be very respectful of our customers time, so it is very important that we communicate with them. I have had the anguish of waiting all day for a service provider that may or may not show up. I never want our customers to experience that. Usually when we repair a garage door it works better and smoother than before. Our techs tighten and lubricate all the hinges, which makes a big difference. We go the extra mile to ensure you have a good experience.
Gates Mills, OH
Bill got here ahead of schedule. He tried to get things back working with as little extra charge as possible. Unfortunately, the problem was extensive. He finished up the rebuild quickly, and cleanly, tweaked the door opener, and educated me on upkeep of the garage door. All in al, an excellent experience.
- BRENT IRWIN
Thank you for your feedback Mr. Irwin. We want to fix the door right the first time so you do not have to worry it again.
Cleveland, OH
pleasant people.
- Jeannie Friedman
Thank you for choosing Precision Door.
Westlake, OH
I got the name from the yellow pages, and called because there is no extra charges for emergency calls. I was very happy with the technician you sent, I think his name was Paul. I definitely recommend your company for friends.
- Lama Salka
Thank for your feedback. We want our customers to be 100% satisfied when we are done. Please do tell others about us.
Avon Lake, OH
This service was again very prompt,I called late morning of 1-15-2014 and was promised a tech would be here between 2-4pm the same day. Matt Petroff arrived after 3pm and recoginized the problem at once. He then gave me three options explained them very well I made my decision and he had the necsssary repair option available ,worked instantly and explained the defective part,reason for failure He then lubricated all hinges,made sure door was balanced properly and cleaned up the debris. I was very satisfied with visit would recommend Precision Door to people and Mr Petroff in particular when calling. John F. Connor
- John Connor
Thank you for your feedback and also for your loyalty to Precision. As you already know we do our very best to provide prompt,courteous and professional service to our customers. Matt, as do all of our technicians, understand the importance of great customer service.
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Cleveland, OH
Service Man was very professional and did a very good job repairing the door.
- Jennifer & Bo Woloschyn
Thank you both for your feedback. Please share your experience with friends and family.
Westlake, OH
Your technician, Matt, presented your company and himself in a professional, knowledgeable and courteous manner. What a pleasure doing business with your company! I'll never hesitate to recommend you to anyone needing your professional services.
- Juanita Kiley
We appreciate your feedback Mrs. Kiley. We do our best to provide our customers with a pleasant experience. We understand how important customer service is to our customers.
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Westlake, OH
Paul was very professional and knowledgeable about our questions. He took the time to answer my questions. He also gave me suggestions for future replacements of our garage door and opener. He knew what to do and went right to work. He also was very patient with my husband. who wanted to watch and learn about what Paul was doing.
- Margo Ondrejech
Thank you Mrs. Ondrejech. Our technicians are very professional and knowledgeable about garage doors. When we are at your home, you are the most important person at that time. We go the extra mile to make sure you are completely satisfied.
Cleveland, OH
I am very pleased with my experience of having your Company perform the necessary evaluation, application of what I needed to solve my problem. The problem that I had was addressed and the garage opener recommended solved my unique problem. I would highly recommend your company.
- Estus Newberry
Thank you for your feedback Mr. Newberry. We are pleased Jason was able to solve your problem. Please share your experience with others.
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Bedford Heights, OH
Zoran is always polite and informative about what is going on with my garage door. I'm thankful that he was the technician that was sent to my home. I'm always very satisfied with Zoran's work on my garage door.
- Therese Fortier
Thank you for your feedback Mrs. Fortier. Zoran, along with all of our technicians are very knowledgeable, courteous and professional. We are glad Zoran was able to solve the problem. Please tell others about Precision Door.
Cleveland, OH
I was very impressed with the professional and courteous service technician. All work was explained to me and the work was done quickly. I would recommend precision to my family.
- William Beck
Thank you for taking time to review your experience with Precision Door Mr. Beck. Paul does an excellent job of explaining the issue and the correct solution for that problem. Please recommend Precision door to others.
Cleveland, OH
I have twice needed service recently for my property at 273 Bridgewater and your technician Matt Petroff was terrific. Prompt, capable, courteous and efficient. The second time was somewhat of an emergency and he was there ahead of schedule-getting same day service in this day and age is most appreciated. It is sad to say, in these days I very rarely find a sercie company and its people praiseworthy. I am something of a national authority on marketing and will be sure to mention your company and Matt favorably in an upcoming issue of the No BS Marketing Letter.
- Dan S. Kennedy
We really appreciate your feedback Mr. Kennedy. At Precision we understand the importance of customer service. We have two goals we want to accomplish with every customer. First, we want to "fix the door right the first time" and secondly, we want our customer to be 100% satisfied. These are just two of the things that separate us from our competitors. Matt and our entire staff are willing to go that extra mile to ensure we provide the highest level of customer service possible. We know that is what drives our business. It would be awesome for an authority such as yourself to share your experience with others. Thank you for allowing us to be of service.
Broadview Heights, OH
I was very satisfied with the service provided by Precision Door. I can easily understand why so many people rate them so highly. Zoran was outstanding.
- Jim Birk
Thank you Mr. Birk, Our goal is 100% customer satisfaction. We really appreciate customers willing to review their experience with Precision so others will know we are the best garage door service company in this area.
Broadview Heights, OH
THANK YOU, BILL!!! Bill was at my house 15 minutes after I called in a panic due to my spring breaking, locking me in my garage. He was very knowledgeable, fast and courteous. I will recommend Bill and Precision Door Service to all who are in need of this type of service as I did. Thanks, Karen McPherson. ;)
- Karen Mcpherson
Thank you for your feedback Mrs. McPherson. Now that is really fast service!!! One of beautiful things about this job is from time to time we actually are heroes. We get to rescue people. What an awesome opportunity. Thank you allowing us to be of service.
Strongsville, OH
From beginning to end our experience with precision was great. It's a Sunday, I call and speak to a courteous operator who was able to get us a same day appointment. I was shocked to hear that there was no additional charge for coming on a Sunday. When Ryan got here ( 1.5 hrs early) he knew right away what to do. He explained things and gave us a reasonable estimate. He fixed the problem in no time and also greased the door. Couldn't ask for more professional reliable service. Do not hesitate to call precision. Thanks so much!
- Brian & diane Johnson
Thank you so much for this glowing review Mr. and Mrs. Johnson. It is very reassuring to know our guys are truly taking care of our customers. We definitely want your experience with Precision to be a pleasant one. Our business is largely driven by good customer service. Thank you for choosing Precision Door.
Cleveland, OH
The technician arrived early and was very efficient and knowledgeable about different systems. He found the problem (poor installation and shoddy wiring by the original installer). fixed the door and was finished in no time.
- Joseph Fields
We appreciate your feedback Mr. Fields. We have a really sharp team, all of the guys are very knowledgeable and can solve any garage door issue. Our service is second to none. Please call on us for any future garage door needs.
Solon, OH
Thanks to Bill's great work today. He did a good job replacing my broken garage door. He is very professional.
- Wenquan Zoy
We appreciate your feedback Mr. Zoy. We always try to provide prompt, professional and courteous service to our customers.
Lakewood, OH
Great job by everyone involved. Highly recommend to anyone needing repairs or a new door.
- David Reid
Thank you Mr. Reid, we are very pleased your experience was a good one.
Strongsville, OH
Zoran was very professional and friendly and did the work in a timely fashion. He did explain what he recommended doing before starting his work. We had to replace more parts on the Garage door that were bad due to age and use. It was good to have the added advice on replacing such parts. He explained what he had done afterwards as well. We are satisfied with the work.
- David and holly Fischer
Thank you for your feedback. Zoran does an excellent job of explaining what is wrong with the door and what needs to be done in order to resolve the issue. Our goals are to "fix your door right the first time" and for you to be 100% satisfied.
Beachwood, OH
Called at 9am for repair of our ancient garage door opener. By 2pm we had a new one. Service was quick, efficient, courteous, and top quality. Thanks.
- kathy oneal
Thank you for your feedback Mrs. O'Neal. Everything that you mentioned above is what separates us from our competitors. Please tell others about your experience with Precision Door.
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Technician: Anthony Wise
Cleveland, OH
Excellent service: timely, efficient and first-class in every way.
- Marvin Karp
Thank you for reviewing your experience Mr. Karp. We will continue raising the bar of customer service.
North Olmsted, OH
Bill did a fantastic job. His product knowledge is thorough. He really really knows what he's doing. He was incredibly friendly and easy to talk to. It's very nice to talk to someone who not only says he loves what he does for a living but also does a job that backs the sentiment up. In the time he was here I had already recommended Precision and Bill to a few people. Top notch customer service. WELL DONE!
- Paul Paquette
Thank you Mr. Paquette. I really enjoy reading all the reviews, but some really capture the essence of what we are trying to accomplish at Precision Door. We want the most knowledgeable, courteous and professional crew possible and we want this to be a work environment that they love. Customer service is our real business. Please continue to recommend us to others.
Strongsville, OH
Fantastic work!! Same day initial response. I could not be happier with our new Liftmaster garage door opener. Super quiet.
- Matt Upson
Thank you Mr. Upson. We do our best to provide prompt and professional service to our customers. Our products are the best available.
Cleveland, OH
Mr. Wise did a great job repairing the garage door opener. I would be glad to recommend him to anyone that needs any repair work done. I give him 5 stars.
- Angela Jimenez-Flores
Thank you for your feedback Mrs. Flores. Please do recommend Precision Door to friends and famiy.
Avon, OH
Matt was very polite, called before arriving, explained my options and I was very comfortable with his presence and the manner he handles himself. A very good representative of your company. I had my whole garage door system rebuilt and like the lifetime warranty. Thank You.
- Karen Shulin
We appreciate your feedback Mrs. Shulin. Our guys understand the anxiety homeowners may experience when a stranger comes to their home. We want to diffuse that feeling by being courteous, friendly and knowledgeable. We agree, Matt is an excellent representative of Precision Door and value him. You made a wise decision to rebuild your door and we stand by our warranty.
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Avon, OH
Very impressed with service, on time, explained everything in detail, answered all questions and performed thorough safety inspection. Would highly recommend. It is reassuring that precision stands behind their product and service with a lifetime warranty.
- Leah Schmitz
Thank you for taking time to review your experience Mrs. Schmitz. Our goals are to fix your door right the first time so you don't have worry about it and for you to be 100% satisfied. It is obvious Zoran was able to accomplish both. And yes, we do stand behind our Lifetime warranty. Please recommend us to others.
Avon Lake, OH
This was a WOW. Just moved into town and have had multiple services and technicians at my home. Bill and Precision doors knocked it our of the park. First was when I called at 9.30p and was able to schedule appointment, then confirmation email with the name and picture of technician unbelievable. Lastly and most important was our technician Bill. He was knowledgeable(he knew product, how to use technology), kind (did a great job with myself and wife explaining), caring( I asked him how long he had worked their and he said 2 years a loved his job) and cleaned up after himself. this is a great company and will tell many about how great of an experience it was. WOW WOW WOW. This is customer satisfaction at it's best.
- Willie Schuette
Being one of the owners, this is truly music to my ears. We are trying to raise the bar when it comes to customer service. With technicians like Bill, we are well on our way. We want to be known as a great company to work for and want our customers to experience that WOW factor. Willi Schuette don't be surprised if we ask you to do a commercial one day (smile) because you nailed it. Thank you for choosing Precision.
Cleveland, OH
Our springs broke at the worst possible time and during the coldest weather of the year. The tech, Al came out on Monday to look at the job; and, on Tuesday the new springs were installed by him. Thanks for such professional and speedy service.
- CITY VIEW
Thank you for your feedback. We try our est to provide prompt and professional service under any circumstance. Al is very knowledgeable and can solve any garage door issue.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Bill was very professional, explained everything to my satisfaction and understanding level. Prompt, easy to talk to and thorough, when he came out today to replace our door opener. He checked all aspects of our garage door and also discovered that the wire that travels in the tracks to pull the door up and down was getting frayed / worn out, so we replaced that also - saved us from having that break next! Very pleased with his service, and he represents your company very well! Note - I'm not sure whether the new opener is the Liftmaster belt or gear drive type - it's the 3/4 horsepower better model.
- Linda Metz