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Precision Garage Door of Clevelandhas received 4793 reviews, averaging 4.93 Stars:
Moreland Hills, OH
We are pleased your experience with Precision Door was a positive one. Please do tell others about us.
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Westlake, OH
Paul has become like a family member lately. We are thankful that he has been able to help us. He was very knowledgeable about garage door choices. He gave us some space to make our choice of the door. My husband chose the door he liked, but I stood my ground for no more windows. Thanks again for being able to help us. I
- Margo Ondrejech
Thank you for this review Mrs. Ondrejech. Paul is a unique individual, because of size some people see him as threatening at first encounter. Quite the opposite, he is a gentle giant and we are so glad he is a part of our great staff.
Parma Heights, OH
Bill Adamini is a very courteous, knowledgeable and friendly technician. He replaced my old Liftmaster (21 years old) with a new belt driven unit, and did it in less than an hour. I could not have been more pleased with the service he provided. I hesitated giving a five star rating because I thought the price was a little steep, but thought that would be unfair to Bill. He deserved five stars. Nice going, Bill.
- Ronald Pehotsky
Thank you for your feedback Mr. Pehotsky. We receive comments very similar to yours about quite often. It reinforces the kind of customer service he is providing. We attribute our continuous growth to the quality of that customer service. Yes, we are a little more expensive that some of our competitors but we are prompt, professional, expert, courteous and always at your disposal. It is very difficult to quantify what that is worth, would you agree. We really do appreciate your business.
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Technician: Bill Adamini
Olmsted Falls, OH
Zoran was professional and represented himself and your company well. He was courteous and very clean, thorough, knowledgeable and explain all my questions well. I would recommend him and your company to anyone who had a problem with their garage door. though your service and timeliness was excellent i thought that your prices were a little high -- but i accept that for the same day service and hopefully your quick response to any future problems i may have.
- Scott Reese
We appreciate your feedback Mr. Reese. The level of customer service we provide is by far the best in this area and although our price are slightly higher than some of our competitors, we are absolutely the best.
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Technician: Zoran Jovanovic
Cleveland, OH
I appreciate the lifetime warranty on the parts.
- David Wagner
Thank you Mr. Wagner. We want to do what is best for each individual customer. For the long term the lifetime warranty is perfect. Please tell others about Precision Door.
Cleveland, OH
We have an attached garage and the overhead door was stopped and stuck in a half open position. Using the yellow pages, I called two other companies first and was told they couldn't come out until the next day. Your ad stated 24/7 service and was confirmed by the girl answering the phone at 4:00 P.M Your installer Z arrived about 5:00. The motor on the opener was burned out and needed replacing. We were not familiar with your product or company but when Z talked about it in depth, we were impressed. He installed Lift Master Opener in an hour and a half but spent much more time patiently explaining everything he thought we needed to know. He was a good representative for your company; knowledgeable, polite and didn't rush us into a decision.
- Sharon Vertal
We appreciate your feedback Mrs. Vertal. Our ability to provide same day service is one of many differences that separates us from other companies. Also our technicians are quality, high integrity guys that really want to do what's best for the customer. We want to provide a memorable experience for our customers. Thank you for choosing Precision Door and please share your experience with others
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Technician: Zoran Jovanovic
Cleveland, OH
Work well done. Thanks!
- Baolian Yang
We appreciate your business Mr. Yang.
Cleveland, OH
Paul called when he was on his way. He was very courteous while here. Everything was explained in detail.
- William Macs
Thank you Mr. Macs, we want to our customers with a positive experience.
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Technician: Paul Broschk
Strongsville, OH
This is the second time I have called Precision and have been completely satisfied both times. Serviceman, Matt, arrived on a Sunday within 2 hours of my call. The work was done very efficiently and at a fair price. I would highly recommend Precision!
- Harry Ezzo
Thank you being a loyal customer customer Mr. Ezzo. We do our very best to provide prompt, courteous and professional service to our customers. Please share your experience with others.
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Bedford, OH
I would like to thank u all for a job well done. The technician was excellent and very polite and work very diligently to complete my garage door. I will definitely recommend your services to all that inquiry. Thank you!
- Kirk Long
We appreciate your feedback Mr. Long. We understand the importance of great customer service. Our goals are to "fix the door right the first time" and for our customers to 100% satisfied. Thank you for choosing Precision Door.
Cleveland, OH
Bill was extremely courteous and a very professional technician who made me feel very comfortable picking the best path to take to get my door fixed. I felt I was in good hands through the whole process and not once felt like I was being misled. I will for sure look up Precision in the future.
- Will Montgomery
Thank you for your feedback Mr. Montgomery. We have a very rigorous training program and stress the importance of customer service. Fortunately, we have assembled a team of guys that are ambassadors for Precision Door. When we leave we want our customers to be100% satisfied.
Lakewood, OH
the tech was very good me being a carpenter by trade his talent of workmanship were excellent. will request him and you company in the future when replacing my door Thanks Don Campbell
- Don Campbell
Thank you for your feedback Mr. Campbell. Our goal is 100% customer satisfaction.
Chagrin Falls, OH
Service employee was on time courteous and very pleasant!
- Kristen Ganzhorn
Thank you for your feedback Mrs. Ganzhorn.
Cleveland, OH
When my garage door would not open last night I thought I was in for some trouble. I called precision door at 6:30, after business hours,after seeing them on google, I was greeted wih an appointment for the following morning. Paul arrived promptly around 10 am and was skills at assessing necessary repair, but honest about what I absolutely needed. He was pleasant to deal with and knowledgable. He installed new rollers and a torsion lift system for my old wooden garage door and I was amazed at how easy it moved when complete and totally worth the investment to have it done right.
- Wachala
We appreciate your feedback. In most cases, we can provide service immediately to homeowners, if not we will come early the following morning as in your case. Our technicians are the best in the area. We want to educate our customers about how a garage door works and then help them make the wisest decision for their situation. Thank you for choosing Precision Door.
Chardon, OH
Jason Schwarz, is a terrific guy. He got stuck in my driveway 3 times and was so nice about it. That shows true character. thank you for great service.
- Bernie Malensek
We appreciate you feedback Mr. Malensek. Jason is really persistent and not easily deterred from his goals.
Cleveland, OH
What a truly great company! We had trouble with a broken spring but the tech also pointed out issues with the cable and rollers. Very knowledgeable, professional, courteous. We elected to have all of the maintenance completed and it came with life-time warranty. The customer service was superb! Tech was very prompt and friendly. This company makes excellent use of the web interface; confirming appt, invoice, etc. Wow!
- Lisa Nesbitt
We really appreciate your feedback Mrs. Nesbit. This is one of the best reviews I have responded to in quite some time. Everything you mentioned above are what separate us from our competitors. Our goal is to be a great company for our customers and our employees. We want to provide our customers a WOW experience. Thank you for choosing Precision Door and please share your experience with others.
Brecksville, OH
I just took a chance today in the Yellow Pages when my spring broke. I was never pressured, but ended up taking care of all my issues on my garage door and opener. Zoran was great and professional and answered all my questions. Did a great job and I would recommend them to friends and family.
- Janet Barnhart
Thank you Mrs. Barnhart. Most people take their garage door for granted and think as long as it opens when they press the button everything is fine. Part of our job is to educate the customer so that customer can make well informed decision about the repair. Thank you choosing Precision Door.
Euclid, OH
I thought my garage door needed a tune up and saw you Angies list and the rest is history. It seems I need a great deal more then a tune up. Paul Broschk, the technician showed me that my door was in horrible shape. He was courteous, friendly and explained everything that needed to be done to make the door safe. I will recommend Paul and Precision Door to my friends.
- Pat Barnes
Thank you for your feedback. We want to educate our customers enabling them to make a wise decision about their door.
Cleveland, OH
I've used your company in the past and I'm happy with your service and service technicians.
- William Kramer
Thank you Mr. Kramer and we hope that you will continue to use us for any future garage door issues you may encounter.
Middleburg Heights, OH
Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.
- Raymond Herzog
We really appreciate your feedback Mr.Herzog. Our goal is to continuously improve where it is needed and this gives us the opportunity to get better in that area. Thank you again.
Cleveland, OH
Excellent service,from beginning to end I will come back to Precision for future service and also request my Service Technician Anthony Wise.
- Eddie Dangerfield
Thank you taking time to review your experience with Precision Door and Anthony. Our #1 goal is 100% customer satisfaction.
Solon, OH
Paul, Did very good job and explained the situation.
- Dante Frezza
Thank you for your feedback Mr. Frezza.
Cleveland, OH
Anthony Wise was my technician. My experience was superior. He diagnosed the issues at hand, installed the new unit efficiently, then explained all relevant details. In addition, he is a courteous, nice guy.
- Robert Hays
We appreciate your feedback Mr. Hays. Our technicians understand the importance of customer service. Our business is built on that.
Northfield, OH
Excellent Service. Extremely Professional. Great Technician. 110% Satisfied
- Terry Cybulski
Thank you for your feedback Mr. Cybulski. Our technicians are the best.
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Strongsville, OH
Professional and courteous. He went above and beyond expectations.
- Pat & jennifer Chaloux
Thank you taking time review your experience with Precision and Paul.
Bay Village, OH
We could not have been happier with our experience with Precision Door Service. Our old door broke due to age and weather and they were out here the next day. Paul Broschk was our technician and he couldn't have been more professional and friendly. We would highly recommend your company to anyone we know. Thank you.
- Brian Moriarty
Thank you Mr. Moriaty. One of our goals is 100% customer satisfaction. We are pleased Paul provide a good experience for you.
Cleveland, OH
Fast service. Meticulously went over analysis of problems, recommendations for solving them, cost, and time involved. Made sure I understood everything every step of the way. Unusually accurate estimate of how long the work would take and what time would start working on job. Very pleased with results. Very impressed with the value I got for the money. Great working with my service tech.
- William Jones
Thank you for your feedback Mr. Jones. We have two goals we try to accomplish for each and every customer. First, "we want to fix the door right the first time", so you never have to worry about it again and secondly, when we leave we want you to be 100% satisfied. We are pleased Zoran was able to accomplish both. Thank you for choosing Precision Door and please share your experience with others.
Cleveland, OH
Fast service. Meticulously went over analysis of problems, recommendations for solving them, cost, and time involved. Made sure I understood everything every step of the way. Unusually accurate estimate of how long the work would take and what time would start working on job. Very pleased with results. Very impressed with the value I got for the money. Great working with my service tech Zoran.
- William Jones
Thank you for your feedback Mr. Jones. Our goals are to "fix the right the first time" and for our customer to be 100% satisfied when we leave. It starts with the quality of guys we hire. We want to do what is best for the homeowner.
Lakewood, OH
Zoran Jovanovic Did a great job fixing my garage door and installing a new opener. He was knowledgable, professional, and did not try to over-sell me on required equipment for the job. Thanks Zoran! Curt
- Curt Rekow
We appreciate your feedback Mr. Rekow. Our technicians are courteous, professional and very knowledgeable. Our goal is 100% customer satisfaction.
Avon Lake, OH
I had a same day appointment scheduled and Jason called to let me know that he could be there earlier than quoted if it worked for us, and it did, so that was a good start. He was professional and pleasant when he arrived. One spring was obviously broken so it wasn't hard to diagnose that problem but he did show me several other issues. I'm no expert so I took the problems at face value, they seemed legit and you have to put trust in people at some point. After the inspection he offered a few options running from replacing the springs to the "Rebuild Package" which would cover all the other issues plus a few more. The main reason this is a 4 star review is the cost. I know that the price is the price and I always have the option to decline but when something is broken and needs fixing you have limited option. So on one hand I have a fixed door with several issues taken care of and a lifetime warranty but the other hand it could have been done for less money. I get that quality, long lasting parts cost more but even taking that into consideration the prices are high. For instance, $90 for a center bearing plate that can be had for around $10-15. Even saying that it's a higher quality that that doesn't make that price decent. From a service standpoint it was 5 stars. Jason was polite, professional, arrived early, worked quickly and made sure things were right. From an overall satisfaction standpoint I have mixed feelings and that is purely down to the cost which seems very much inflated even taking the quality of the parts into consideration. I guess ultimately something is only worth the price that somebody is willing to pay and I paid the price.
- Kylene Roberts
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(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
The service that Precision and it's staff gave me were outstanding!! The installer was very professional, efficient and personable. I will refer friends and family alike. Most important they made my wife happy!!!
- James Lawson