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Read what people are saying
about Precision Garage Door in:

Avon Lake, OH

Precision Garage Door of Cleveland & Surrounding Areas
has received 84 reviews, averaging 4.93 Stars:
Review:

This company clearly "has it together". I am very happy with both my new garage door install and the service I received along the way. They set clear expectations and get the job done like they say they will. I would recommend this company to anyone in the market for a new garage door or repair.
Robert Peeples
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Garage door would not close using remote or wall mounted pad. Called at about 0800 hours and was told technician would be out between 1000-1200 hours. Technician called at 1130 hours to advise he was 20 minutes away. When he arrived, I explained the problem and he knew right away that the electronic sensors were causing the problem. He repaired the wire on one, but the other was corroded beyond hope. He replaced the sensors and everything worked fine. Your technician was on time, knowledgeable and courteous. Can't ask for anything more from Precision or your technicians.
Frank Krnc
Service Provided:
Garage Door Opener Repair
Review:

I got what i expected.. it was easy to set up the appointment, the sevice tech called ahead to tell me he was on his way, he was professional, courteous and skilled.. The job was done quickly and he helped me to make the decion to repair rather than replace my opener.
DENNIS GRESH
A Response from: Jeffery Ware

We appreciate your feedback Mr. Gresh. We try to make the service visit as simple as possible. Our technicians are prompt, professional and courteous. Our goal is 100% customer satisfaction.

Service Provided:
Garage Door Opener Repair
Review:

Certainly a five star rating. I called yesterday and got next day service. Matt was right on time today and he called enroute to let me know exactly when he would be here. He repaired my door in a short period of time and explained some services and products I might be interested in. He was a gentleman the entire time of service.
John Torok
A Response from: Jeffery Ware

Thank you for taking time to review your experience with us. Our goal is 100% customer satisfaction.

Service Provided:
Garage Door Repair
Review:

Great customer service. The technician arrived on time, reviewed the work that was required and provided an estimate of the cost of the additional work that was requested. The work was completed on the day of the initial visit.
Linda Garceau
A Response from: Jeffery Ware

Thank you for your feedback Mrs. Garceau. We try our best to provide prompt, professional and courteous service to our customers. Thank you for choosing Precision Door and please tell others about us.

Service Provided:
Garage Door Repair
Product:
Springs
Review:

5 Star Service Pros: Fast response - Called at 3pm on a Saturday and they were in the driveway at 4:30. Knowledgeable - Explained the problem, mechanics, engineering in total detail Offered options - good better best Excellent warranty Exceptional quality parts Remove the old stuff and packaging CONS Not Cheap but you get what you pay for The new opener is ten times quieter than the old one. The springs were properly sized to the door and the rollers actually roll and look like they are engineered to last.
James Sattler
A Response from: Jeffery Ware

Thank you for your input Mr. Sattler. Each statement is absolutely correct. We have 2 things we want to accomplish. Fixing your door right the first time and for you to be 100%satisfied when we leave. Please tell others about Precision Door.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I woke up this morning to a garage door that wouldn't open. I called & was told I could be scheduled for tomorrow but if anything became available earlier, they would call. Sure enough, I got a call about 2 hours later, and my garage was fixed! So comforting to be provided reliable service!
Beth Rollins
A Response from: Jeffery Ware

Thank you for your feedback Mrs. Rollins. Garage doors always break at the most inconvenient times. We serve at the pleasure of our customers. We will go the extra mile to make your garage door reliable and safe, so you don't have to worry about it.

Service Provided:
Garage Door Opener Repair
Review:

Bill was great. He explained what he was doing so I. Old understand. He was very efficient and got the job done quickly.
Jim Barkalow
A Response from: Jeffery Ware

Thank you for your feedback Mr. Barkalow. Bill has excellent customer relation skills and continues to improve. He is an asset to our company.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I called every door repair company in Lorain County, no one wanted to come out after 5pm. I called Precision, transferred me to the technician, told him my problem, he said he was on a job and could be there in around an hour. He arrived when he said, checked out the problem, suggested some other areas that might need attention, gave me a price, He went to work, within an hour was done, my door has never been better. It runs so quiet now I actually have to turn and look to see if it is closing. Outstanding service, Outstanding Technician. Nothing but the highest praises. You will regret calling anyone else!!!
Kenyon Killinger
A Response from: Jeffery Ware

We really appreciate your review Mr. Killinger. The above mentioned traits are what set us apart from our competitors. We want our customers to be 100% satisfied. Once you experience how Precision does business we hope you will be our customer for life.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

He came out quickly and had the problem resolved fast.
Phyllis Rehker
A Response from: Jeffery Ware

Thank you for your feedback Mrs. Rehker, we truly appreciate your business.

Service Provided:
Garage Door Repair
Review:

Very pleased with service. Prompt, efficient, friendly and explained everything each step of the way. Arrived early for apointment, was courteous,cleaned up after, and completed repairs in less than 1 hour. Would definitely refer to others.
Lee Fisher
A Response from: Jeffery Ware

Thank you for your input Mr. Fisher. The qualities you mentioned are the very things that separate us from our competitors. We want our customers to have a pleasurable experience with us. Please recommend Precision to others in need of garage door repair.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

It is refreshing to work with a technician that is so professional, honest and friendly. We had Bill stop by on Friday to repair our old opener that had been malfunctioning. He took time to review the problem and discuss repair options. We settled on purchasing an opener and having him install it on the following Monday. He provided us with his business card so that we could reach him with any questions and he gave us excellent advice. Bill arrived right on time and had the garage door opener installed and my cars programmed within an hour. It was a pleasure working with him and we would happily recommend Precision Door and Bill Adamini for any future repairs.
MARYBETH MANGO
A Response from: Jeffery Ware

Thank you Mrs. Mango. We are pleased Bill was able to provide a positive experience while there.

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

I had a same day appointment scheduled and Jason called to let me know that he could be there earlier than quoted if it worked for us, and it did, so that was a good start. He was professional and pleasant when he arrived. One spring was obviously broken so it wasn't hard to diagnose that problem but he did show me several other issues. I'm no expert so I took the problems at face value, they seemed legit and you have to put trust in people at some point. After the inspection he offered a few options running from replacing the springs to the "Rebuild Package" which would cover all the other issues plus a few more. The main reason this is a 4 star review is the cost. I know that the price is the price and I always have the option to decline but when something is broken and needs fixing you have limited option. So on one hand I have a fixed door with several issues taken care of and a lifetime warranty but the other hand it could have been done for less money. I get that quality, long lasting parts cost more but even taking that into consideration the prices are high. For instance, $90 for a center bearing plate that can be had for around $10-15. Even saying that it's a higher quality that that doesn't make that price decent. From a service standpoint it was 5 stars. Jason was polite, professional, arrived early, worked quickly and made sure things were right. From an overall satisfaction standpoint I have mixed feelings and that is purely down to the cost which seems very much inflated even taking the quality of the parts into consideration. I guess ultimately something is only worth the price that somebody is willing to pay and I paid the price.
Kylene Roberts
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Zoran arrived on time and clearly explained to us the problem with our door. He worked diligently for almost 2 hours to fix the problem. Very nice, competent man and great service. Highly recommended.
Amy Storer
A Response from: Jeffery Ware

Thank you for your feedback Mrs. Storer. We realize how important promptness is to our customers, thereby becoming a priority for us. We want to be the leaders in customer service. Thank you for choosing Precision Door.

Service Provided:
Garage Door Repair
Review:

This service was again very prompt,I called late morning of 1-15-2014 and was promised a tech would be here between 2-4pm the same day. Matt Petroff arrived after 3pm and recoginized the problem at once. He then gave me three options explained them very well I made my decision and he had the necsssary repair option available ,worked instantly and explained the defective part,reason for failure He then lubricated all hinges,made sure door was balanced properly and cleaned up the debris. I was very satisfied with visit would recommend Precision Door to people and Mr Petroff in particular when calling. John F. Connor
John Connor
A Response from: Jeffery Ware

Thank you for your feedback and also for your loyalty to Precision. As you already know we do our very best to provide prompt,courteous and professional service to our customers. Matt, as do all of our technicians, understand the importance of great customer service.

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

This was a WOW. Just moved into town and have had multiple services and technicians at my home. Bill and Precision doors knocked it our of the park. First was when I called at 9.30p and was able to schedule appointment, then confirmation email with the name and picture of technician unbelievable. Lastly and most important was our technician Bill. He was knowledgeable(he knew product, how to use technology), kind (did a great job with myself and wife explaining), caring( I asked him how long he had worked their and he said 2 years a loved his job) and cleaned up after himself. this is a great company and will tell many about how great of an experience it was. WOW WOW WOW. This is customer satisfaction at it's best.
Willi Schuette
A Response from: Jeffery Ware

Being one of the owners, this is truly music to my ears. We are trying to raise the bar when it comes to customer service. With technicians like Bill, we are well on our way. We want to be known as a great company to work for and want our customers to experience that WOW factor. Willi Schuette don't be surprised if we ask you to do a commercial one day (smile) because you nailed it. Thank you for choosing Precision.

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

My garage door spring broke at 9:00 AM on a Saturday and I called Precision based on their Internet web page and they had me scheduled for a replacement spring by noon on the same day. The technician, Al Flemming, called in advance to tell me when heâ??d be at the house. His inspection of the door showed some very well-worn components I was somewhat aware of, but did not take seriously. He replaced the spring, rollers, cable and bearing plates in less than one hour. I was not pressured to replace all parts and did so on my own. Al was very experienced and did a great job. I would recommend Precision to anyone needing garage door service.
Charles Heindrichs
A Response from: Jeffery Ware

Thank you for your feedback Mr. Heindrichs. We tried to provide prompt service to our customers because how inconvenienced one can be due to garage door failure. It's funny, the door always breaks at the most inconvenient time. I am glad we were able to solve your problem.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We used Precision before and this was actually a replacement for a 35 year old unit that was regularly serviced by Precision. Bill was very personable and helpful in explaining the workings of the unit installed and will gladly use Precision
Phyllis Rehker
A Response from: Jeffery Ware

We appreciate your continued loyalty. We will always provide the level of service that you have come to expect from Precision Door.

Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Service technician was on time and very professional. Repaired garage door outside pad and even changed the light bulbs in my unit.
Jane Marxhausen
A Response from: Jeffery Ware

Our business is largely driven by customer satisfaction so it is vital for us to go the extra mile.

Service Provided:
Garage Door Opener Repair
Review:

Paul Broschk was a fantastic technician and was extremely friendly and knowledgable. He explained everything in detail and was more than willing to answer any question I had with complete honesty! I would highly recommend Precision Door Service, and am very confident in the work that was performed. Thank you for your prompt service and quality work!
Jeff Cochran
A Response from: Jeffery Ware

Thank your for your feedback Mr. Cochran. Our goals are fixing your door right time and 100% customer satisfaction. It seems Paul achieved them. Please share your experience with others.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I chose Precision (whom I did not know) out of the yellow pages because you were close and the garage door was broken. But in the future, I'll choose you for the great service. You worked me in on short notice, the woman on the phone was wonderful, the tech (Bill Adamini) was prompt, quick to do the work, had a sense of humor about my mistake that led to the problem, was thorough and did a really good job promoting you company and services. Great customer focus!
Lynne Woodman
A Response from: Jeffery Ware

Thank you for this awesome review. We want to provide a memorable experience for our customers, starting with the initial phone call all the way until the technicians pulls out of the driveway.

Service Provided:
Garage Door Repair
Review:

Thanks for the quick service
Vanessa Prignano
A Response from: Jeffery Ware

Thank you for allowing us to service your garage door.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Bill Adamini is an amazing employee. He did an excellent job with fixing his problem.
Scott Mitchell
A Response from: Jeffery Ware

Thank you for your feedback Mr. Mitchell. Bill constantly receives this type of review. He is very people friendly.

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

The technician that provided the service was within 30 minutes of my call, the technician was on time when he called and that he was on the way. He was very proficient his work style and completed the task within 20 minutes of arriving. He was very professional in his approach, and was and informative about the service. I would recommend Precision to my relatives and friends. Paul is to be congratulated on hi service and his knowledge.
robert bryant
A Response from: Jeffery Ware

Thank you for your feedback Mr. Bryant. We do our best to provide the highest level of customer service possible. I will most certainly give Paul an atta boy for a job well done. Please tell others about Precision Door.

Service Provided:
Broken Garage Door Spring Repair
Review:

We chose Precision because they had fixed the operator system in our garage two years earlier. We have had no issues thus far, and thought we would contact them again. The coil/springs in our door broke on Friday night. Precision came out as soon as they could to fix the door and get things working correctly again. I appreciated the courtesy of Paul, our technician, and his friendly manner with my sons and dogs. He did a great job!
Kim Gross
A Response from: Jeffery Ware

Thank you for being a loyal customer of Precision Mrs. Gross. Obviously Paul was able to solve your garage door issue and hopefully encourage you to remain a valued customer. Please share your experience with others.

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Review:

Paul did a great job. Good communication with me as customer, completed the job in a timely manner. Good work Paul
Matthew Zehnder
A Response from: Jeffery Ware

Thank you for your feedback Mr. Zehnder. Paul has been receiving quite a few reviews all stating the same things. Thank you for your confirmation.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

We were having problems with our garage door. Precision was able to get us an appointment with a technician within 2 days. Matt called and asked if he could come early, which was actually much better for me. He was prompt, courteous, very professional, and helpful. He gave me all my options, answered questions, and gave me a recommendation based on what I was looking for. I couldn't have asked for better service, I am very happy with my experience, and my garage doors work great now!
Andria Sched
A Response from: Jeffery Ware

Thank you for reviewing your experience with Precision and Matt. Our goals are to fix your door right the first time and for you to be 100% satisfied. Matt is one of our best technicians and does an exceptional job of relating to his customers. Please share your experience with others.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

The company was the fastest to respond to an emergency, we trying to leave and the garage door broke. I called that evening at 6pm and the technician was at my door at 10am the next day and had it fixed at noon. The technician was friendly and understood when I could not afford the additional services even though he recommended them. The technician replaced hardware (plates, rollers, act), a cable that broke, and fixed the side of the door that was causing the problem.
Adrian White
A Response from: Jeffery Ware

Thank you for your feedback Mrs. White. It is very important to respond quickly to emergencies. It is just one more of the advantages of calling Precision Door to service your garage door. Our technicians are trained to explain to the customer how a garage door works and to provide options about the problem can be resolved. Please call on us for future repairs.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Paul did an excellent job...explained why the door was not working properly, what our options were and how long it would take to install a new opener...he suggested we replace the rollers for a smooth and quiet operation...everything is in and working well...he mentioned that I would receive a receipt via e-mail for all the work done and the cost paid...as yet I haven,t received one...
Siggie Saranda
A Response from: Jeffery Ware

Thank you for taking time to write about your experience with Paul and Precision. You will definitely enjoy our new Liftmaster Belt Drive opener for many years. We recently went paperless and are currently working the bugs out. I am certain you have received your receipt by now. Your feedback will help us in the areas of need.

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

zoran did a great job explaining everything to us. Works great!
Kari Torpey
A Response from: Jeffery Ware

Thank you Mrs. Torpey. We want to educate our customers so they are able to make an informed decision about their garage door.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
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