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about Precision Garage Door in:
North Royalton Area, OH
Precision Garage Door of Clevelandhas received 743 reviews, averaging 4.94 Stars:
Broadview Heights, OH
Thank you for your feedback Mrs. Janoch. Angies List is an excellent referral source for us. We do our best to make the service a pleasant experience for our customers. Our technicians are very respectful of your time.
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Technician: Bill Adamini
Strongsville, OH
I will recommend Precision to anyone who needs this kind of service. I could not be more satisfied. Ryan Freeman is a valuable asset to your company. Thank You.
- Nora Zimmerman
Indeed he is Mrs. Zimmerman. We think very highly of Ryan and glad he is part of our team.
Strongsville, OH
Explained the problem, 13 yr. old door opener, the winter has not been kind. Trolley, motor and rails getting very tired. Matt explained the problem and we decided to replace rather than worry whether it would open this time. He was very knowledgeable, efficient, friendly and did a great job overall.
- Jim Gillan
We appreciate your feedback Mr. Gillian. Matt does a very good job explaining the problem and having a solution. We take care of our customers.
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Parma Heights, OH
Bill Adamini is a very courteous, knowledgeable and friendly technician. He replaced my old Liftmaster (21 years old) with a new belt driven unit, and did it in less than an hour. I could not have been more pleased with the service he provided. I hesitated giving a five star rating because I thought the price was a little steep, but thought that would be unfair to Bill. He deserved five stars. Nice going, Bill.
- Ronald Pehotsky
Thank you for your feedback Mr. Pehotsky. We receive comments very similar to yours about quite often. It reinforces the kind of customer service he is providing. We attribute our continuous growth to the quality of that customer service. Yes, we are a little more expensive that some of our competitors but we are prompt, professional, expert, courteous and always at your disposal. It is very difficult to quantify what that is worth, would you agree. We really do appreciate your business.
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Technician: Bill Adamini
Strongsville, OH
This is the second time I have called Precision and have been completely satisfied both times. Serviceman, Matt, arrived on a Sunday within 2 hours of my call. The work was done very efficiently and at a fair price. I would highly recommend Precision!
- Harry Ezzo
Thank you being a loyal customer customer Mr. Ezzo. We do our very best to provide prompt, courteous and professional service to our customers. Please share your experience with others.
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Brecksville, OH
I just took a chance today in the Yellow Pages when my spring broke. I was never pressured, but ended up taking care of all my issues on my garage door and opener. Zoran was great and professional and answered all my questions. Did a great job and I would recommend them to friends and family.
- Janet Barnhart
Thank you Mrs. Barnhart. Most people take their garage door for granted and think as long as it opens when they press the button everything is fine. Part of our job is to educate the customer so that customer can make well informed decision about the repair. Thank you choosing Precision Door.
Middleburg Heights, OH
Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.
- Raymond Herzog
We really appreciate your feedback Mr.Herzog. Our goal is to continuously improve where it is needed and this gives us the opportunity to get better in that area. Thank you again.
Strongsville, OH
Professional and courteous. He went above and beyond expectations.
- Pat & jennifer Chaloux
Thank you taking time review your experience with Precision and Paul.
North Royalton, OH
Our technician Zoran was excellent. He arrived ahead of schedule which we really appreciated. He explained what he was doing to do to repair our door and also gave advice on some preventive maintenance.
- Lisa & Rich Miranda
We appreciate your feedback, it helps us do an even better job. Calling ahead shows our customers that we value their time.
Strongsville, OH
Thanks to Precision Door for handling our garage repair in the most professional way possible. Our spring and cable broke after normal business hours. I called the 800# listed on the website and received a next day appointment. Our technician, Bill, called the following morning (in advance of the scheduled afternoon appointment) and was able to fit me in earlier than expected due to a cancellation. He was very knowledgeable and walked me through all of my options without any high-pressure sales pitch. I appreciate his professionalism, along with his great attitude - THANK YOU!
- Dan Foust
Thank you for your feedback Mr. Foust. Our goal is to provide the highest level of customer service possible to our customers. Our technicians are friendly, courteous and professional. We understand that most people don't know how a garage door works, so our guys take time to explain how it works allowing the customer to make the best decision for their situation.
Parma Heights, OH
Al Fleming, Precision Door Technician installed a new garage system since my old system was not functioning. Al discussed the work he was going to do and also informed me of the price. Al was very polite and performed his job well. Today, two technicians arrived to dislodge door from ground since it was frozen. Thanks to the two of you for your help this a.m. Carol Schenkelberg
- Carol Schenkelberg
Thank you your feedback Mrs. Schenkelberg. Al is our most senior technician and very knowledgeable about garage doors. He can solve most issues. We are pleased your problem was resolved. Please share your experience with others.
Strongsville, OH
Matt was a very friendly and knowledgeable young man. He did a wonderful job repairing our garage door in a very professional and quick way. He explained the complete package and warranty. I will recommend your tech, and company for further business.
- Larry Ockuly
We appreciate your feedback Mr. Ockuly. Matt is a people person, he enjoys meeting new and really likes the line of work he is in. Thank you for choosing Precision
Strongsville, OH
Zoran just left and everything went very well. He was very polite and informative. He did a great job even in sub zero weather. He was out there for 2 hours. I was impressed with his work ethic. Thanks so much Zoran
- Cheryl Ardelean
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Technician: Zoran Jovanovic
Strongsville, OH
Bill was very professional, explained everything to my satisfaction and understanding level. Prompt, easy to talk to and thorough, when he came out today to replace our door opener. He checked all aspects of our garage door and also discovered that the wire that travels in the tracks to pull the door up and down was getting frayed / worn out, so we replaced that also - saved us from having that break next! Very pleased with his service, and he represents your company very well! Note - I'm not sure whether the new opener is the Liftmaster belt or gear drive type - it's the 3/4 horsepower better model.
- Linda Metz
We appreciate your feedback Mrs. Metz. Our goal is for each of our customers to be 100% satisfied when the job is completed. We perform a 25-point safety inspection to determine what needs to be done and explain to the homeowner his or her options, then help the customer make a decision about repairing the door. There is high pressure.
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Technician: Bill Adamini
Broadview Heights, OH
I was very satisfied with the service provided by Precision Door. I can easily understand why so many people rate them so highly. Zoran was outstanding.
- Jim Birk
Thank you Mr. Birk, Our goal is 100% customer satisfaction. We really appreciate customers willing to review their experience with Precision so others will know we are the best garage door service company in this area.
Broadview Heights, OH
THANK YOU, BILL!!! Bill was at my house 15 minutes after I called in a panic due to my spring breaking, locking me in my garage. He was very knowledgeable, fast and courteous. I will recommend Bill and Precision Door Service to all who are in need of this type of service as I did. Thanks, Karen McPherson. ;)
- Karen Mcpherson
Thank you for your feedback Mrs. McPherson. Now that is really fast service!!! One of beautiful things about this job is from time to time we actually are heroes. We get to rescue people. What an awesome opportunity. Thank you allowing us to be of service.
Strongsville, OH
From beginning to end our experience with precision was great. It's a Sunday, I call and speak to a courteous operator who was able to get us a same day appointment. I was shocked to hear that there was no additional charge for coming on a Sunday. When Ryan got here ( 1.5 hrs early) he knew right away what to do. He explained things and gave us a reasonable estimate. He fixed the problem in no time and also greased the door. Couldn't ask for more professional reliable service. Do not hesitate to call precision. Thanks so much!
- Brian & diane Johnson
Thank you so much for this glowing review Mr. and Mrs. Johnson. It is very reassuring to know our guys are truly taking care of our customers. We definitely want your experience with Precision to be a pleasant one. Our business is largely driven by good customer service. Thank you for choosing Precision Door.
Strongsville, OH
Zoran was very professional and friendly and did the work in a timely fashion. He did explain what he recommended doing before starting his work. We had to replace more parts on the Garage door that were bad due to age and use. It was good to have the added advice on replacing such parts. He explained what he had done afterwards as well. We are satisfied with the work.
- David and holly Fischer
Thank you for your feedback. Zoran does an excellent job of explaining what is wrong with the door and what needs to be done in order to resolve the issue. Our goals are to "fix your door right the first time" and for you to be 100% satisfied.
Strongsville, OH
Fantastic work!! Same day initial response. I could not be happier with our new Liftmaster garage door opener. Super quiet.
- Matt Upson
Thank you Mr. Upson. We do our best to provide prompt and professional service to our customers. Our products are the best available.
Independence, OH
Yesterday was the coldest day of the year, and when I called because my garage door wouldn't close, your service tech Paul came out and made it seem that his only concern was making sure that I was satisfied with his service. We haven't had to call you very often because you sell a good product, but I am pleased with how well you stand by that product, and how your service people respond to the needs of me, the consumer. I have never had a bad experience with any of your techs, and even had them install new equipment at my mother-in-laws home. I will continue to refer your company to others. Keep up the good work! Oh, and thank you!
- Barb Evans
Thank you for your feedback Mrs. Evans. Yes it is quite cold but we have a job to do. At that moment your complete satisfaction was the most important issue. Thank you for being a loyal customer and we will always try to provide you the level of service you have come to know from Precision Door.
North Royalton, OH
Zoran was polite and professional and did a good job
- Brian Zimmerman
Thank you for your feedback Mr. Zimmerman.
Strongsville, OH
What a nice way to start the New Year. Ryan could not be more professional. Ryan was prompt, friendly, quick to explain and show me how to work my new system. While no one likes to have this type of unexpected cost, it hurts a lot less with good service. You can count on me to let others know. Thanks
- Nora Zimmerman
Thank you for your feedback Mrs. Zimmerman. We believe we have the best group of service tech in all of Ohio. They are very knowledgeable, professional and courteous. We are in the business of customer service. We are pleased your experience was pleasurable and would appreciate you sharing that experience with others. Thank you for choosing Precision Door.
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North Royalton, OH
VERY PROFESSIONAL. NICE GUY. EXPLAINED EVERYTHING AND NEVER STOPPED WORKING. VERY SATISFIED
- Fred Bostelman
Thank you for sharing your experience with Precision and Bill. Our goal is 100% customer satisfaction.
Strongsville, OH
Great experience with a repair today. Tech was on time (actually offered to come an hour early!), knew his products well (and mine), and thoughtfully talked my through my options and pricing. I
- Dan O\'Bryon
Thank you for your feedback Mr. O'Bryon. We want our customers to have a great experience. Our goal is 100% customer satisfaction. We expect our technicians to prompt, professional and courteous. Thank you for choosing Precision Door.
Strongsville, OH
quick install, great product (opener). I appreciate the customer service aspect of the company: polite phone operators, e-mails confirming appointments, and follow-up e-mails.
- Conrad Haller
We are pleased your experience was a good one Mr. Haller. Thank you for choosing Precision Door.
North Royalton, OH
Bill did a great job as always. All that was needed was an adjustment to the travel distance. Thanks again!
- Joe Piccolo
Thank you for your input Mr. Piccolo, no job is too small for Precision Door.
Broadview Heights, OH
My garage opener finally died and Precision was there fast to provide a solution. Matt was professional and great to work with. He explained everything very clearly and provided many options. The best path was to get the opener replaced, which Matt did right there and then. I am glad I called Precision.
- Jeff Roth
We appreciate your input Mr. Roth. We provide prompt, professional and courteous service to our customers. Matt is really good at providing different options and helping the homeowner choose the best solution for his/her needs. We are glad also that you called Precision Door. Please tell others about your experience with us.
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Operations Manager: Brad Buzzelli
Broadview Heights, OH
Found you in the yellow pages. Confirmed my choice thru Angies List. Technician was on time and found my opener was beyond repair. He patiently explained the problems, likely causes and suggested the solution. After answering my questions I gave the OK to replace the opener, rollers and cables. Zoran represented your Company well. I hope I wont need his services anytime soon but if I should I will call Precision.
- Carl Eppich
Thank you for your feedback Mr. Eppich. Angies List is a good referral source for us. Zoran is a very patient person and understands the importance of talking to customers vs. talking at them. We are pleased Zoran was able to solve the problem.
Parma, OH
I was in a panic when my garage door would not open and I had to leave to get my granddaughter from preschool. I called to see if I could get someone out right away and Bill called back in minutes to let me know he was right around the corner! He was my superman! He took care of the problem quickly and professionally and did it all with a smile! I would gladly recommend Bill and Precision to all my friends and family and neighbors!
- June Smith
Thank you for your feedback Mrs. Smith. One of the things that I really enjoy about what we do is from time to time we get the chance to be heroes and come to someones rescue. For me, there is no better feeling than helping someone. Please do share your experience with others.
Strongsville, OH
Once again Precision Garage Door exceeded my expectations. Long story short - Precision Technician Zoran had serviced my lousy craftsman door opener (sidebar-never buy a sears opener, they are junk) and had told me it may not last long. Well it didn't and when it didn't open on a freezing cold morning, I called him and he was at my house in 2 hours and had installed a lift master system in about an hour. My new opener is 1000 times quieter than my junkie craftsman and has MYQ technology. The level of service and honesty is something you don't see much nowadays. I would highly recommend them and will always refer them to anyone who needs garage door service.
- Gordon Short
Thank you for your feedback Mr. Short. This reviews tells me that our technicians are doing an excellent job of representing us. we take pride in providing the highest level of service possible to our customers because you are our business. Please do recommend us to others.
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Technician: Zoran Jovanovic
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Our current garage door opener was 20+ years old and chose to fail today Monday March 3, 2014 as I was leaving for work. It closed down to about 2 feet from the ground and would not move up or down. I could not get the pull chain release to work so I could close it the rest of the way. I selected Precision based on their A rating on Angie's List and their proximity to my home. I was pleasantly surprised to get a same day service call appointment between 2 and 5. I got a call back that based on the technician having a call in Brecksville at noon my call was moved up to 1:00. Even better, Bill called me at 12:10 and asked if he could arrive earlier, which was fine because I work in Brecksville. Bill was at the house when I arrived and proceeded to diagnose the problem. The large gear that moves the chain to lift the door was stripped. Bad news the opener was so old that it did not have the safety sensor that is required by code and he was prohibited from repairing the gear. We had to get a new opener. Bill showed me the models available with the full installation price including tax. I selected the base model LiftMaster .5 hp belt drive and Bill got to work installing it. He was finished just before 2:00 PM so I missed minimal time from work. He was very professional and courteous. Bill even set up the HomeLink transmitter in my car before he left. Overall this was a very good experience.
- Lucia Janoch