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about Precision Garage Door in:
North Royalton Area, OH
Precision Garage Door of Clevelandhas received 764 reviews, averaging 4.93 Stars:
Strongsville, OH
Thank you for your feedback Mrs. Wise. We want to make your choice relatively easy by posting our reviews and awards on our website. We really take care of our customers by doing what is in their best interest. Thank you for choosing Precision Door.
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North Royalton, OH
We have been having an occasional problem with mice entering the garage. The last time Ryan Freeman came out to replace the motherboard in our garage opener, he said we might want to replace the gasket at the bottom of the door. He was professional and very neat. I would recommend Precison Door and Ryan to anyone in need of repair. I'm really glad that I chose Precison last December when we needed repairs.
- John Zone
We appreciate your feedback Mr. Zone. Our technicians are experts in garage door repair and are able to solve most problems. Thank you for choosing Precision Door and please share your experience with others.
Brook Park, OH
Some guy named Jim Boland had been here in 2005 and left a "lifetime warranty on parts and labor". That warranty was honored without any problem or confusion. I also used the $10 off service charge coupon from the yellow pages - also honored without question! Same day service - actualy within a few hours by a competent and friendly serviceman. I'd have clicked 6 stars if you had them up there!
- JIM DORAN
Thank you for your feedback Mr. Doran. Jim Boland and I are now owners of Precision Door of Cleveland and we actually stand behind our lifetime warranty. We do our best to provide prompt,professional and courteous service to our customers. Thank you for your continued loyalty.
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Broadview Heights, OH
Bill Adamini was very helpful in getting our problem solved.He was very professional and on time. He stayed to make sure I was satisfied and that everything was in working order. I am very pleased with their garage repair work and recommend their service.
- SURESH PEDAGANDHAM
We do our best to provide prompt, professional and courteous service to our customers. Our goal is 100% customer satisfaction. We are pleased Bill was able to provide that for you.
Brecksville, OH
Everything went well. Zoran called to let me know his previous job was running late - He arrived at the promised time. He was very knowledgeable with our current problem and offered all options to fix/replace garage opener. He was efficient, meticulous and polite. Great job!
- Michelle Dasenbrook
Thank you for taking time to review your experience with Zoran. At Precision Door we are all about great customer service. Zoran calling to let you know he would be late is very respectful of your time. We value our customers and go the extra mile to show that.
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Technician: Zoran Jovanovic
Parma, OH
The installer was on time and very professional. He did an A1 job and provided a top quality installation.
- KARL SCHNEIDER
Ryan is our door installer and is very meticulous about his work. We are pleased that you are satisfied with the new door.
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Middleburg Heights, OH
Matt quickly diagnosed the problem (door did not open fully), did the necessary service, and re-programmed the control panel for the correct up-and-down travel. I am very satisfied with Matt's service and when I asked (curious) about the cause of the problem, Matt thoroughly explained what had happened. I feel confident that any problem, or even a suspected problem if something isn't operating just right,will be taken care of promptly and properly by Precision.
- Raymond Herzog
Thank you for your feedback Mr. Herzog. That is exactly the level of confidence we want homeowners to feel about us. No matter what the problem you can count on us.
North Royalton, OH
Ryan came out and diagnosed our problem and gave a a choice in correcting it. He was not hard sell and was very honest as to advantages of replacing vs repair.We opted for repair provided the cost of the motherboard is not prohibitive. He also reviewed the coupons we had and determined the best for us to use. Being on a retiree income, we really appreciated that! We have two garage doors and Ryan was out in December to replace the spring in the other one. Great technician. I wish I could be so confident in all service people and companies
- John Zone
We appreciate your feedback Mr. Zone. We have complete confidence in our technicians ability to determine the best solution for each customers individual need. Our goal is 100% customer satisfaction. Thank you for your continued loyalty and please tell others about Precision Door.
Strongsville, OH
I had my garage door repaired within an hour of calling! The repair person was professional, polite and extremely efficient. I think you get what you pay for, and in this case it was well worth the cost!
- Karen Kircher
We do our best to provide prompt professional service to our customers. These are two of the qualities that separate us from our competitors. Thank you for choosing Precision Door Mrs. Kircher.
Strongsville, OH
Very Happy with Ryan installing my new garage door. Ordered it 2 weeks ago - everything was on time and done right. Previously Al installed the new Liftmaster opener when I ordered the garage door. This is a first class operation - I would recommend Precision to anyone needing a garage door or opener. I am very satisfied. Mark.
- Mark Andrus
Our goal is to provide a pleasurable experience for all of our customers. That means prompt, professional and courteous service. We are always willing to spend a few more minutes or do that little extra thing to ensure the job is perfect. That is what stands us apart from our competitors.
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Strongsville, OH
I found the technician, ( Zoran ), to be very professional and informative, both in explaining the repair options, and the repairs that were performed. He gave me the exact costs prior to any work he would do; and the job was completed in a timely manner. He also gave me an explanation and demonstration of his work after it was completed.
- Wayne Feuerstein
Strongsville, OH
Our installer, Matt, was very knowledgeable and did a great job. He called ahead to let us know he was available earlier than promised which was very convenient for us. Would highly recommend both him and your company.
- Wallace Crawford
Thank you for taking time to review your experience with Matt. We really take care of our customers. Our goal is make our visit a pleasurable one for you.
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Independence, OH
Great service. Hopefully has solved a problem that I have had for 6+ years. Impressed with the guarantee. And Zoran was very knowledgeable, polite, and reliable.
- Francine Kasayka
Thank you for your feedback Mrs. Kasayka. Our two goals are fix it right the first time and for our customers to be 100% satisfied. If for some reason we have not done that we will stand behind our warranty 100%.
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Technician: Zoran Jovanovic
Strongsville, OH
Paul was very professional and did a great job...Dave
- Dave Shea
Thank you for taking time to review your experience with Paul. We really appreciate your business Mr. Shea. Please tell others about your experience.
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Technician: Paul Broschk
Strongsville, OH
Impressed by their website I called Precision to help me with my emergency situation, which was a half open garage door with my only car trapped in the garage. After calling for service, Bill Adamini arrived within 45 minutes, which was also impressive. He was highly professional and very nice, offering me competent help and assistance. He solved my immediate problem, which got my car out of the garage and the door closed. I now look forward to having him back in a few weeks to instal a new door and opener. Precision Door Service and Bill are just the best!!!
- Liz Snook
Thank you for your feedback Mrs. Snook. We are happy we were able to solve your immediate problem. We do our best to provide prompt, professional service to our customers, we value your time. Please tell others about Precision Door.
Strongsville, OH
Paul was very professional and did a great job...
- Dave Shea
We really appreciate your feedback Mr. Shea.
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Technician: Paul Broschk
Broadview Heights, OH
The technician Z provided excellent service as well as a friendly and informative manner. I called immediately after the door broke at 3pm and Z was here in less than 30 minutes. I couldn't have been more pleased by the service performed and Z's friendly nature! Thank you very much! Yes, a definite 5 stars!
- Gina Kempen
We appreciate your feedback Mrs. Kempen. Our goals are to "fix your door right the first time" and for you to be 100% satisfied.
Brecksville, OH
Bill Adamini was professional, competent, and courteous. He listened, quickly diagnosed, and described recommendations with rationale. He gave information before and after the repair and was very efficient. We appreciate his good work.
- Chris Graor
Thank you for your feedback Mr. Graor. We are pleased Bill was able to provide you a good experience.
Parma, OH
Tech was good finished job timley manner,Did not like how they handled my billing, ran my credit card with both payments, never got a call back concerning this issue,tech got 5stars, company 2 stars
- Tom Krakowski
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Strongsville, OH
Google comes through again! My garage door failed me on the second coldest night of 2014. Precision answered their phone promptly with a live person no less! I was considered an emergency because my car was stuck inside. They arrived within the hour and Al was done and gone within 45 minutes. Considering the original unit was 15 years old, the replacement (cost and warranty) were well worth it. Excellent.
- Kim Hollett
You will always talk to live representative when call Precision. We provide prompt professional service regardless of weather conditions. We are pleased you chose our lifetime warranty package which we stand behind %100.
Strongsville, OH
Service was prompt as always. So glad that I chose this company over 10 years ago. Have always been treated with courtesy no matter how minor the problem was. Everyone still marvels at how super quiet my garage door sounds opening & closing.
- LAURA CRAVENS
First, let me commend you for being a loyal customer. No matter which technician comes to your home we can guarantee you will always be treated with the same courtesy you have become accustomed to from Precision Door.
Broadview Heights, OH
Our current garage door opener was 20+ years old and chose to fail today Monday March 3, 2014 as I was leaving for work. It closed down to about 2 feet from the ground and would not move up or down. I could not get the pull chain release to work so I could close it the rest of the way. I selected Precision based on their A rating on Angie's List and their proximity to my home. I was pleasantly surprised to get a same day service call appointment between 2 and 5. I got a call back that based on the technician having a call in Brecksville at noon my call was moved up to 1:00. Even better, Bill called me at 12:10 and asked if he could arrive earlier, which was fine because I work in Brecksville. Bill was at the house when I arrived and proceeded to diagnose the problem. The large gear that moves the chain to lift the door was stripped. Bad news the opener was so old that it did not have the safety sensor that is required by code and he was prohibited from repairing the gear. We had to get a new opener. Bill showed me the models available with the full installation price including tax. I selected the base model LiftMaster .5 hp belt drive and Bill got to work installing it. He was finished just before 2:00 PM so I missed minimal time from work. He was very professional and courteous. Bill even set up the HomeLink transmitter in my car before he left. Overall this was a very good experience.
- Lucia Janoch
Thank you for your feedback Mrs. Janoch. Angies List is an excellent referral source for us. We do our best to make the service a pleasant experience for our customers. Our technicians are very respectful of your time.
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Technician: Bill Adamini
Strongsville, OH
I will recommend Precision to anyone who needs this kind of service. I could not be more satisfied. Ryan Freeman is a valuable asset to your company. Thank You.
- Nora Zimmerman
Indeed he is Mrs. Zimmerman. We think very highly of Ryan and glad he is part of our team.
Strongsville, OH
Explained the problem, 13 yr. old door opener, the winter has not been kind. Trolley, motor and rails getting very tired. Matt explained the problem and we decided to replace rather than worry whether it would open this time. He was very knowledgeable, efficient, friendly and did a great job overall.
- Jim Gillan
We appreciate your feedback Mr. Gillian. Matt does a very good job explaining the problem and having a solution. We take care of our customers.
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Parma Heights, OH
Bill Adamini is a very courteous, knowledgeable and friendly technician. He replaced my old Liftmaster (21 years old) with a new belt driven unit, and did it in less than an hour. I could not have been more pleased with the service he provided. I hesitated giving a five star rating because I thought the price was a little steep, but thought that would be unfair to Bill. He deserved five stars. Nice going, Bill.
- Ronald Pehotsky
Thank you for your feedback Mr. Pehotsky. We receive comments very similar to yours about quite often. It reinforces the kind of customer service he is providing. We attribute our continuous growth to the quality of that customer service. Yes, we are a little more expensive that some of our competitors but we are prompt, professional, expert, courteous and always at your disposal. It is very difficult to quantify what that is worth, would you agree. We really do appreciate your business.
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Technician: Bill Adamini
Strongsville, OH
This is the second time I have called Precision and have been completely satisfied both times. Serviceman, Matt, arrived on a Sunday within 2 hours of my call. The work was done very efficiently and at a fair price. I would highly recommend Precision!
- Harry Ezzo
Thank you being a loyal customer customer Mr. Ezzo. We do our very best to provide prompt, courteous and professional service to our customers. Please share your experience with others.
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Brecksville, OH
I just took a chance today in the Yellow Pages when my spring broke. I was never pressured, but ended up taking care of all my issues on my garage door and opener. Zoran was great and professional and answered all my questions. Did a great job and I would recommend them to friends and family.
- Janet Barnhart
Thank you Mrs. Barnhart. Most people take their garage door for granted and think as long as it opens when they press the button everything is fine. Part of our job is to educate the customer so that customer can make well informed decision about the repair. Thank you choosing Precision Door.
Middleburg Heights, OH
Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.
- Raymond Herzog
We really appreciate your feedback Mr.Herzog. Our goal is to continuously improve where it is needed and this gives us the opportunity to get better in that area. Thank you again.
Strongsville, OH
Professional and courteous. He went above and beyond expectations.
- Pat & jennifer Chaloux
Thank you taking time review your experience with Precision and Paul.
North Royalton, OH
Our technician Zoran was excellent. He arrived ahead of schedule which we really appreciated. He explained what he was doing to do to repair our door and also gave advice on some preventive maintenance.
- Lisa & Rich Miranda
We appreciate your feedback, it helps us do an even better job. Calling ahead shows our customers that we value their time.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Great job Precision and staff! Our garage spring broke. Your Yellow Pages ad got my attention with 24 hr. service, BBB, Angies List, fully insured, etc. Each time I called, a friendly, helpful person answered the phone right away. Matt, our service tech, was friendly, professional and caring. He did a complete safety inspection, answered all our questions, gave us not only his recommendations but confidence in making our decision. The repairs were made in a timely manner and the price was what we were quoted with no hidden charges.
- Karen Wise