Read what people are saying
about Precision Garage Door

MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY! Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again. A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses. After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables. Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I donâ??t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.

- JOAN TIEFEL

Tom was exceptionally professional and a real credit to your organization. I will refer your company and Tom to others needing repair.

- Deronda Strickland

Tom arrived exactly on time for our scheduled appointment. He diagnosed my problem very quickly, followed up by his recommendation for repair/replacement. He was very courteous, polite and informative. He worked very quickly and then proceeded to explain how everything worked. Based on the appearance of my garage once he had left, you would never have known he had been there. I would definitely recommend Precision Door in addition to calling them myself if additional repairs are needed.

- Cassandra Morris

Howard did a very good job. He made sure everything was working properly before he left. He also explained what and why he was doing what he did.

- Eric Moeller

Technician is nice and well mannered Did a good job.My only concern is that the service fee is a little too much.

- Zenaida Aldana

THE SALES REP,HOWARD, WAS PROFESIONAL AND KNOWLEGABLE AND DID A GREAT JOB.

- kim mcguire

Tom came out and took one look at the garage opener and informed me that it needed to be replaced with a better unit. He quickly installed the new unit while making it a nice & neat install. Tom was very professional and I would refer him to anyone needing a garage door system replaced.

- Brian Moran

The technician was professional, showing me what needed to be done to correct our problem, and what he would recommend from his overall checking. he gave me time to call my husband so he could talk with him. The technican's name I believe, began with an E, but he was wearing a shirt with "Brian" on it. He explained the reason for it. I hope that has been resolved. He cleaned up after he finished (which did not take as long as I expected) and showed me everything he replaced, explaining how often the parts should be lubricated. He did not show the old parts taht he had removed, and I did not think to ask to see them.

- Claudette Cassel

I apologize as I am cleaning out my email inbox and noticed I may not have replied to your survey. I do not recall the name of the technician that came to my house to service my door, but he was extremely courtious and quickly resolved the issue. I was very happy with the service and will continue to use your company. Again sorry for the delay in my reply.

- KEVIN HUGHES

technician tom was polite, he did his job in a timely way, he also called prior to his arrival.he was a gentelman and easy to understand when explaining all the services he could provide.he is a great asset to your company,nice people like him should be recognized.

- Carol Konopa

KUDOS to Precision Door Service! I had a broken garage door(springs)and Tom Paulus came to the rescue! He was very informative and got straight to work. He did exactly what he said he would do and my door runs like "New". Thanks Again for the Outstanding Work by Precision Door!

- Eleanor Lockhart

I was very pleased with the quick response time and service. I commend Brad for leaving me with a very positive customer experience and a quieter garage door than I ever had. Thank's Brad!!

- Mike Rihtar

Advertizement in phone book had Better Business rating and said you specialized in broken springs. And you do!! Our garage dood was fixed on time as promised; technican arrvied on time; explained all options; and fixed door. The door works better now then when it was new. I will recommend Percision Door Service to anyone who needs Garage Door repairs/maintenance/replacement. Excellent service - Excellent company.

- Eleanor Lockhart

I was well pleased with the timely response and the work done by Brad Buzzelli. He was courteous and professional. When I mentioned the cost to other people who have had their springs replaced, they thought it seemed high. I left a message for Jim Boland to call me, but never heard from him. Perhaps there is a reason, but, without communication, I am not sure what it is.

- Holly Stromberg

Ms Stromberg and i were finally able to speak the day she wrote this review. She expressed some concern regarding the cost of our service as compared to other people she spoke to regarding the price they paid for similar work. We talked about the quality of parts, service and warranties and she quickly understood that comparisons cannot be made solely on price. She expressed her satifaction with my explanation and remains a very satisfied customer.

I was in the market for a company to help with a recent garage door opener problem.....came across Precision and began to research their company. When I began to read through past customer responses, I liked what I read. What sealed the deal for calling them was someone I knew who gave a positive feedback. So I contacted them and they were out the next day. Worked with Brad and he was very, very informative. Provided me a workman like explanation that made it easy for me to understand what happened and what my options were. Glad that I came across them and will certainly pass along the company name to family and friends as needed.

- Tony Razzante

Service has been outstanding, fast and accurate. This was the third time I used your service. Your belt drive garage door opener is very quiet.

- John Klann

We needed our garage door fixed in the evening when most places were closed. Our service man came out quickly and our door was fixed in no time. We were allowed to use an online coupon, so we didn

- Debbie Holecko

I was very pleased with the work performed by Brad. Brad is very skilled and knowledgeable. I just wanted his manager to know I am 100% satisfied with the service done on my door. I will most definitely use Precision again and I will request Brad. Thank you Precision.

- Diana Malek

Tom provided excellent service and was very personable. Will use Precision again.

- Henedine Aldana

Good quick service, nice installation, and very quiet belt drive opener.

- Joseph Gall

Brad arrived on time for the appointment. He determined the problem of the garage door repair and gave me an estimate. He completed the repair within an hour. I was pleased with his work and the charges and would call again. I found Precision online and in the phone directory.

- jeanne king

Thank you Mrs King We appreciate your feedback

I was very pleased with the prompt service I received once the doors were back in stock. Was very satisfied with installation work and with Tom's promptness in getting back to me when I encountered a small problem with one of the doors.

- Garland Hamilton

we needed to have our garage door cables and roller bearings repaired or replaced. we looked in the phone book and precisions ad was just what we needed, expert repair, from the moment we placed the call precision took control,they ask if we needed the repair that day, we scheduled a service tech, he showed up and got right to work. he told us how much the repair would cost and how long it would take him. the repair was done on time, and correctely. i would use precision again, and recommend them to family and friends thank you, Jackie Duirk

- robert duirk

Great service! Steve arrived on time, was very professional. Diagnosed the problem & replaced the part & fully explained everything. We have him now on speed dial! Would definitely recommend this company to my friends.

- bunny cotleur

Very efficient and polite. Very punctual on Sunday morning

- Helen Fettes

Tom checked my door. He did a nice job. Very pleased with the work.

- Richard Kitko

Steve was prompt, pleasant and provided excellent service. Thank you for saving my door.

- Larissa Kubick

Steve provided excellent service.

- William Armbruster

A job well done. Steve arrived on time.

- Edward Puz

Very satisfied with service provided

- Mary Rourke