Read what people are saying
about Precision Garage Door

My husband and I were completely satisfied with our service and are extremely happy with our new garage door opener system. Bill was the utmost professional. I will recommend your company to my family and friends.

- Kim and tom Coleman

Tech did not leave an invoice, parts are much too expensive springs by 3 times, and the need for an additional part required [center bearing by 5 times] was not discussed in during appointment conversation. Tech Service rate fair and work satisfactory. I would not recommond them.

- Richard Baker

We apologize that your experience was not a good one. We are constantly re-evaluating our staff so we are able to send only the most professional, competent and thorough technicians to service our customers needs. Again, we apologize. We hope this one incident will not discourage you from using us in the future. I promise your experience will be entirely different.

Brad (as always) was very prompt and professional. We enjoy working with him for all of our garage repair needs.

- Dennis & shannon Leebow

Thank you for your feedback. Brad is our lead tech and we know he will represent Precision Door as we would. Our goal is 100% customer satisfaction. As long as we continue to do that, our hope is that you will always remain our customer

Ryan was very professional and knowledgeable. He cleaned up the work area very well. Very polite.

- Joe Stanevich

Thank you for reviewing your experience with Precision Door. Our business is largely driven by customer satisfaction and fixing the door "right the first time". Thank you for allowing us into your home.

TIMELY, COMPETENT RESPONSE TO MY NEEDS. THANK YOU JIM.

- GERALD ROCHE

THANK YOU FOR REVIEWING YOUR EXPERIENCE WITH PRECISION DOOR SERVICE. ALL OF OUR TECHNICIANS ARE TRAINED AND CERTIFIED TO DIAGNOSE ANY GARAGE DOOR ISSUE AND WE PRIDE OURSELVES ON QUICK RESPONSE TIME. THANK YOU FOR CHOOSING PRECISION.

I WAS EXTREMELY HAPPY WITH THE SERVICE FROM JEFFERY ON THE PHONE AND OUR TECHNICIAN JIM. BOTH WERE VERY HELPFUL AND FRIENDLY. THE CUSTOMER SERVICE FROM CORPORATE WAS HORRIBLE AND I WAS VERY FRUSTRATED PRIOR TO SPEAKING WITH JEFFERY. I WAS VERY PLEASANTLY SURPRISED BY THE GREAT SERVICE THE FRANCHISE.

- YVONNE RUFFNER

THANK YOU FOR YOUR FEEDBACK MS. RUFFNER. WE APOLOGIZE FOR YOUR FRUSTRATION WITH CORPORATE. THIS GIVES US THE OPPORTUNITY TO IMPROVE IN THAT AREA. FORTUNATELY WE WERE ABLE TO PICK THE BALL UP AND SHOW YOU HOW WE CONDUCT BUSINESS. IT WAS A PLEASURE SPEAKING TO YOU ON THE PHONE AND HOPE THAT YOU CONTINUE TO CALL ON US FOR YOUR GARAGE DOOR NEEDS.

I HAD TO SEND YOU THIS FOLLOW-UP COMMENT ABOUT MATT'S SECOND VISIT TO HELP ME CONNECT THE HOMELINK BUTTON IN MY CAR. MATT CAME OUT SATURDAY MORNING AND SPENT 45 MINUTES ATTEMPTING TO GET EVERYTHING WORKING. UNFORTUNATELY IT DID NOT WORK. MATT SAID HE WOULD INVESTIGATE AND GET BACK TO ME WITH AN ANSWER. I REALLY APPRECIATED THE EXTRA EFFORT MATT PUT INTO THIS PROBLEM. HE IS A VERY CONSCIENTIOUS EMPLOYEE. MATT IS A KEPPER.

- Art Heffner

MY ONLY RESPONSE IS WOW!!!

You have a super tech in Ryan. He was courteous and very helpful. He is well trained on garage door products. I rate him excellent and was very fortunate to have him service my garage door.

- Raymond Fischer

thank you for taking the time to review your experience with Ryan. We are quite satisfied with Ryan's knowledge and also calm demeanor. Thank you for choosing Precision.

Great service! The technician was honest and didn't try to sell me anything more than I needed. I would recommend them anytime!

- Ken Sommer

THANK YOU FOR YOUR FEEDBACK MR. SOMMER. WE ARE GLAD YOUR EXPERIENCE WAS A GOOD ONE. OUR GOAL IS 100% CUSTOMER SATISFACTION AND FIXING IT RIGHT THE FIRST TIME. WE WILL NOT BE DISHONEST WITH OUR CUSTOMERS. THANK YOU FOR ALLOWING US INTO YOUR HOME AND PLEASE DO RECOMMEND US TO FRIENDS AND FAMILY.

Ryan is a very courteous technician. I will recommend Ryan to anyone who needs service on their garage door. He was also very neat and orderly in completing the job.

- Rose Ciuppa

We are glad your experience was a good one.

Ryan is a very courteous technician. I will recommend Ryan to anyone who needs service on their garage door. He was also very neat and orderly in completing the job.

- Rose Ciuppa

We are glad your experience was a good one.

Outstanding!!! Ryan and Tony conducted themselves in a very professional manner. They did not try to sell me things I did not need. I was comfortable and felt confident spending my money with this company. Thanks!!!

- Geno Corley

Matt provided a completely professional installation of my new Liftmaster door opener. Even though he had other appointments, he took time to make certain I understood all the features that were not on my old unit. Matt presented a very attitude and made me feel confident that I made the right decision in purchasing the new equipment. Thank you Matt.

- Art Heffner

Thank you for your feedback. We are glad your experience was a good one. Matt is an excellent representative of company. We strive to provide the best customer service possible, which includes spending as much time our customer that is necessary to help them completely understand the proper function of their garage door and opener. Thank you for choosing Precision.

Excellent job!!! I will definitely recommend to others.

- Terrie McElroy

Thank you for choosing Precision Door Service. Our goal is 100% customer service.

I really appreciated him for providing thorough and honest answers to my questions. He took time to show parts, offered good suggestions and was very careful to make final adjustments and finishing touches.

- Dennis Darby

Thank you for reviewing Your experience with Bill. We want to provide our customer with a memorable experience and "get it right" the first time.

I received outstanding service from your company! From your telephone operator to your technician,Ryan and Tony. Ryan arrived earlier than expected and repaired my garage door frame and rollers. He explained what he was doing and why. He did not try to sell me anything I did not need and provided suggestions for future potential problems. He conducted himself in a very professional manner. I felt good about spending my hard earned money to your company. Thanks! - Geno Corley

- Geno Corley

I found your company on line and was especially drawn to your same day service. Your technician showed up early*****was very polite and made me feel confident in his ability to do the job right from the get go. The Garage door springs were replaced as one was broken. The job was done with great attention to detail. He made sure every thing was running smoothly and even fixed the door handle that was loose. I would highly reccomend your company to any one.

- Mary & Chris Lachowski

Beautiful new door. Professional installation. Spotless cleanup.

- DANIEL PETERS

The installation went very well, and Bill was very inforamtive, we love are new door! THANK YOU. Jim Widrich

- James Widrich

A second visit was needed because the door was still stopping partially closed or open. The first visit you replace most moving parts with your $850 overhaul. The second visit you diagnosed the electronics in the opener as causing the same symptoms as I originally reported before the overhaul. Anyway, all seems well now. But, it made me wonder if the overhaul was really necessary and maybe only the new Liftmaster unit would have fixed my original problem? Eric said the door itself was hard to move before the overhaul and that satisfied me. The new belt drive that Eric installed is so quiet compared to my old chain drive and I am very satisfied with that. Also the outside remote pad is very convenient for use by my family.

- Ronald Murach

Thank you for your feedback Mr. Murach. I apologize that it took us two visits to have your door and opener working properly. I can assure you after speaking to Eric that you did indeed have multiple issues at the time of service. I hope Eric explained that the opener and the door are two separate entities. Openers are only designed lift between 10-12 lbs. The issue with your opener was directly caused by the old, worn parts on your door. Now you have some peace of mind.

Both Matt and trainee Jim were great!!! Both were an amazing representation of your company. Explained everything before and after work was completed

- Michael Estep

Thank you you feedback Mr. Estep. Very encouraging coming from a customer. Lets me know my guys are doing a good job. Please call on us again for your garage door needs.

Excellent job and speedy. I anticipated an all day job and he repaired everything in less than 2 hours. Thank you Precision.

- Barb Kasper

Thank you for taking the time to review your experience with Brad. Our goal is 100% customer satisfaction and we want to fix your door right the first time. Brad is our lead tech and does an excellent job. Trust me, it is a pleasure doing business with you.

Had a really good experience w/ Precision. Novel idea... tech was ON TIME. Thanks so much. Also.. the tech was very personable.They diagnosed the problem quickley and had repaired the door in no time. No anoying up selling also .. refreshing!!!This is my second experience w/ Precision and the first one was fab also. I will use them again in the future.

- Joan Conochan

Thank you for your feedback. One of our goals is provide a memorable experience for our customers. It is vital that we are respectful of your time. Obviously you have had a bad experience with service providers in the past, as we all have. We continue to set ourselves apart from our competitors by providing the best customer service possible. It is not a coincidence that on both occasions you were pleased with the service. Our business is largely driven by 100% customer satisfaction and will always be our goal. Thank you for your continued loyalty.

Picked you out orf phone book. Guys did a good job replacing seal on bottom of door. They were well informed about doors. Also very polite and friendly.

- Patricia Bruck

Thank you for your feedback Mrs. Bruck. It is very important to the health of our business for our technicians to be courteous and friendly. We want our customers to have a pleasurable experience with PDS. Thank you for your business.

Please post this review for me. I had the pleasure of having Bill come out to work on our Garage door this evening. I can't say enough about how pleased I am with Bill Adamini. He arrived on schedule, explained every little detail of what he found component by component, explained further every detail of the repair, and completed it taking great care all the while even with our cars right nearby. He didn't give us the run around. or try to rush out or undersell us even though it was late at night on a Sunday. Bill is definitely a keeper! PDS uses only high quality parts and sends well trailed professionals to perform service. I'm quite impressed with the fit and finish of the parts and the work that was done. Top notch!

- Matthew K

HE DID A GREAT JOB

- Zackery Brady

Thank you for your feedback. Very short but also very sweet. We want our customer to have a good experience with Precision Door.

Excellent service !! Would recommend you readily to others

- william hinsberg

Thank you for your feedback. Our goal is 100% customer satisfaction. Please do recommend us.

Professional in every sense of the word. Concern for the repair in every detail by extremely competent service people like Brad and Bill. Qualioty in every step, in each poduct and concern for the customer is the hallmark of Precision. Would highly recco this band of competents to one and all without reservation. ................... Drt. A. J. Sumodi

- Tony Sumodi

We really appreciate your feedback Mr. Sumodi. We take great pride in our technicians ability to diagnose and repair any garage door issue. Our employees believe in 100% customer satisfaction and fixing the door right the first time. Thank you for recommending to others.

I have used Precision before and found them to be fair and honest. Ryan took care of us on that visit. Today, our garage door would not open, Bill was the tech who came to take care of us. He found that our pulley system was broken and unsafe. He replaced the pulleys and installed safety hardware. Then he found that our door would not work, due the fact that the motor was burned out (probably from my wife trying to open the stuck door). We just couldn't afford to install a brand new opener at this time and we were resigned that we would have to manually open and close our garage door. Not a pleasant option with Cleveland winter just around the corner. Bill said don't give up yet, he went to his truck and found a replacement part from an opener he had removed from another job earlier in the day. He was able to get the opener working. He also reprogrammed our remote. The door opens and closes perfectly and I now have the peace of mind knowing that the entire system is safe. My wife was so pleased with the effort that Bill went to to make sure our issues were taken care and at a price we could afford, she give him a couple slices of chocolate cake. When the time comes to replace our 20+ year old opener we will be calling Precision Door again. Thank you very much for your hard work Bill !!!

- bob archer

We called for a service call, We were given the pros and cons about the old door and opener, in the long run it made more sense going with a new insulated door and new opener, your tech was great.It was not worth repairing sometheing 17 years old. Thank you Jim Widrich

- James Widrich

Thank you for reviewing us Mr. Widrich. We want to provide our customers with the best possible solution to their specific issue. We want to fix the problem right the first. In your case Eric assessed that replacement instead of repair was in your best interest. Thank you for choosing Precision.