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Precision Garage Door of Clevelandhas received 4838 reviews, averaging 4.93 Stars:
Chagrin Falls, OH
North Royalton, OH
One of the cables on my garage door broke on a Sunday. I was very pleased that there was no extra charge for sending a technician out on a Sunday.I also appreciated the email including a photo of the scheduled tech. Ryan was very professional. He phoned and asked if he could arrive early, which was great! He recommended a rebuild rather than just replacing the broken cable, and since my garage door hadn't been serviced since I bought it in 1997, I agreed. It was more than I had hoped to spend, but I liked the guarantee. The only thing that stopped me from giving your company 5 stars is that I wish I had been told about the coupon on your website that would have waived the cost of the service call since I was spending way more in excess of $100. Your company did honor the half off the service fee coupon I had from Angie's list, but excellent customer service would have been to suggest your own coupon since the rebuild was $650, way in excess of the $100 service the coupon required. Ryan did the work quickly and cleaned up afterwards. He was very friendly and courteous.
- Dorothy Lettus
Thank you for your feedback Mrs. Lettus. Same day service is one of the many things that separates us from other garage door service companies, along with a picture of the technician coming to your home. Our goal is 100% customer satisfaction and fixing your door right the first. We do apologize for you not being aware of our internet coupon but Ryan did the right thing by reducing your service call fee. Thank you for reviewing your experience, it will help make us better.
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North Ridgeville, OH
Our garage door spring broke Saturday morning. We were clueless what to do. We looked up garage repair online and your company came up. The lady on the phone was great, and an hour later the technician was there. He was professional and competent. He had the garage door fixed in less than an hour. The price we were quoted was exactly what we paid. Would use this company again.
- George Morse
Thank you for reviewing your experience with Precision and Ryan. Ryan, along with our other techs is very professional. We are glad you had a good experience. Please call on us again for any garage door issues you may encounter.
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Broadview Heights, OH
WOW! 24 hour service at no extra charge! That captured my attention in the Yellowbook. I also liked going on the internet to see the picture and bio on the serviceman coming out to my house late at night. I was not disappointed with the serviceman. The truck was marked well and he had identification on. Bill Adamini was very professional, knowledgeable, explained everything well so I could understand the problem. I had 6 options to pick from and Bill explained each one in detail. Bill went above and beyond the normal expectation of a sales/repair technician in performing his job. Because of my handicap, Bill offered to do several things for me (like going up the stairs for the detergent) which was extremely appreciated. I have already told several people about the fantastic service I received from Bill. Since my new garage door would take 3 days to come in, he came back the next day to replace several parts (spring and hardware) so that I could get my car out of the garage. Bill is very well trained and has a super personality!
- Suzanne Fechko
THANK YOU FOR YOUR FEEDBACK MRS. FECHKO. WE UNDERSTAND THE ANXIETY HOMEOWNERS MAY EXPERIENCE WHEN A TOTAL STRANGER COMES TO THEIR HOME, THAT IS WHY WE POST OUR TECHS PICTURES ON THE WEBSITE. WE DO OUR BEST TO EXUDE PROFESSIONALISM. BILL IS A VERY CONSCIENTIOUS YOUNG MAN SO I DOESN'T SURPRISE THAT HE WAS KIND TO YOU. PLEASE DO SHARE YOUR EXPERIENCE WITH PRECISION AND BILL WITH OTHERS. THANK YOU FOR USING PRECISION.
Cleveland, OH
My husband and I were completely satisfied with our service and are extremely happy with our new garage door opener system. Bill was the utmost professional. I will recommend your company to my family and friends.
- Kim and tom Coleman
Lakewood, OH
Tech did not leave an invoice, parts are much too expensive springs by 3 times, and the need for an additional part required [center bearing by 5 times] was not discussed in during appointment conversation. Tech Service rate fair and work satisfactory. I would not recommond them.
- Richard Baker
We apologize that your experience was not a good one. We are constantly re-evaluating our staff so we are able to send only the most professional, competent and thorough technicians to service our customers needs. Again, we apologize. We hope this one incident will not discourage you from using us in the future. I promise your experience will be entirely different.
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Olmsted Falls, OH
Ryan was very professional and knowledgeable. He cleaned up the work area very well. Very polite.
- Joe Stanevich
Thank you for reviewing your experience with Precision Door. Our business is largely driven by customer satisfaction and fixing the door "right the first time". Thank you for allowing us into your home.
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Bentleyville, OH
Brad (as always) was very prompt and professional. We enjoy working with him for all of our garage repair needs.
- Dennis & shannon Leebow
Thank you for your feedback. Brad is our lead tech and we know he will represent Precision Door as we would. Our goal is 100% customer satisfaction. As long as we continue to do that, our hope is that you will always remain our customer
Garfield Heights, OH
I HAD TO SEND YOU THIS FOLLOW-UP COMMENT ABOUT MATT'S SECOND VISIT TO HELP ME CONNECT THE HOMELINK BUTTON IN MY CAR. MATT CAME OUT SATURDAY MORNING AND SPENT 45 MINUTES ATTEMPTING TO GET EVERYTHING WORKING. UNFORTUNATELY IT DID NOT WORK. MATT SAID HE WOULD INVESTIGATE AND GET BACK TO ME WITH AN ANSWER. I REALLY APPRECIATED THE EXTRA EFFORT MATT PUT INTO THIS PROBLEM. HE IS A VERY CONSCIENTIOUS EMPLOYEE. MATT IS A KEPPER.
- Art Heffner
MY ONLY RESPONSE IS WOW!!!
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Cleveland, OH
I WAS EXTREMELY HAPPY WITH THE SERVICE FROM JEFFERY ON THE PHONE AND OUR TECHNICIAN JIM. BOTH WERE VERY HELPFUL AND FRIENDLY. THE CUSTOMER SERVICE FROM CORPORATE WAS HORRIBLE AND I WAS VERY FRUSTRATED PRIOR TO SPEAKING WITH JEFFERY. I WAS VERY PLEASANTLY SURPRISED BY THE GREAT SERVICE THE FRANCHISE.
- YVONNE RUFFNER
THANK YOU FOR YOUR FEEDBACK MS. RUFFNER. WE APOLOGIZE FOR YOUR FRUSTRATION WITH CORPORATE. THIS GIVES US THE OPPORTUNITY TO IMPROVE IN THAT AREA. FORTUNATELY WE WERE ABLE TO PICK THE BALL UP AND SHOW YOU HOW WE CONDUCT BUSINESS. IT WAS A PLEASURE SPEAKING TO YOU ON THE PHONE AND HOPE THAT YOU CONTINUE TO CALL ON US FOR YOUR GARAGE DOOR NEEDS.
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Cleveland, OH
TIMELY, COMPETENT RESPONSE TO MY NEEDS. THANK YOU JIM.
- GERALD ROCHE
THANK YOU FOR REVIEWING YOUR EXPERIENCE WITH PRECISION DOOR SERVICE. ALL OF OUR TECHNICIANS ARE TRAINED AND CERTIFIED TO DIAGNOSE ANY GARAGE DOOR ISSUE AND WE PRIDE OURSELVES ON QUICK RESPONSE TIME. THANK YOU FOR CHOOSING PRECISION.
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Independence, OH
Ryan is a very courteous technician. I will recommend Ryan to anyone who needs service on their garage door. He was also very neat and orderly in completing the job.
- Rose Ciuppa
We are glad your experience was a good one.
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Beachwood, OH
You have a super tech in Ryan. He was courteous and very helpful. He is well trained on garage door products. I rate him excellent and was very fortunate to have him service my garage door.
- Raymond Fischer
thank you for taking the time to review your experience with Ryan. We are quite satisfied with Ryan's knowledge and also calm demeanor. Thank you for choosing Precision.
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Macedonia, OH
I really appreciated him for providing thorough and honest answers to my questions. He took time to show parts, offered good suggestions and was very careful to make final adjustments and finishing touches.
- Dennis Darby
Thank you for reviewing Your experience with Bill. We want to provide our customer with a memorable experience and "get it right" the first time.
Bedford, OH
Great service! The technician was honest and didn't try to sell me anything more than I needed. I would recommend them anytime!
- Ken Sommer
THANK YOU FOR YOUR FEEDBACK MR. SOMMER. WE ARE GLAD YOUR EXPERIENCE WAS A GOOD ONE. OUR GOAL IS 100% CUSTOMER SATISFACTION AND FIXING IT RIGHT THE FIRST TIME. WE WILL NOT BE DISHONEST WITH OUR CUSTOMERS. THANK YOU FOR ALLOWING US INTO YOUR HOME AND PLEASE DO RECOMMEND US TO FRIENDS AND FAMILY.
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Operations Manager: Brad Buzzelli
Cleveland, OH
Excellent job!!! I will definitely recommend to others.
- Terrie McElroy
Thank you for choosing Precision Door Service. Our goal is 100% customer service.
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Garfield Heights, OH
Matt provided a completely professional installation of my new Liftmaster door opener. Even though he had other appointments, he took time to make certain I understood all the features that were not on my old unit. Matt presented a very attitude and made me feel confident that I made the right decision in purchasing the new equipment. Thank you Matt.
- Art Heffner
Thank you for your feedback. We are glad your experience was a good one. Matt is an excellent representative of company. We strive to provide the best customer service possible, which includes spending as much time our customer that is necessary to help them completely understand the proper function of their garage door and opener. Thank you for choosing Precision.
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Independence, OH
Ryan is a very courteous technician. I will recommend Ryan to anyone who needs service on their garage door. He was also very neat and orderly in completing the job.
- Rose Ciuppa
We are glad your experience was a good one.
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Olmsted Falls, OH
Outstanding!!! Ryan and Tony conducted themselves in a very professional manner. They did not try to sell me things I did not need. I was comfortable and felt confident spending my money with this company. Thanks!!!
- Geno Corley
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Cleveland, OH
I found your company on line and was especially drawn to your same day service. Your technician showed up early*****was very polite and made me feel confident in his ability to do the job right from the get go. The Garage door springs were replaced as one was broken. The job was done with great attention to detail. He made sure every thing was running smoothly and even fixed the door handle that was loose. I would highly reccomend your company to any one.
- Mary & Chris Lachowski
Olmsted Falls, OH
I received outstanding service from your company! From your telephone operator to your technician,Ryan and Tony. Ryan arrived earlier than expected and repaired my garage door frame and rollers. He explained what he was doing and why. He did not try to sell me anything I did not need and provided suggestions for future potential problems. He conducted himself in a very professional manner. I felt good about spending my hard earned money to your company. Thanks! - Geno Corley
- Geno Corley
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Independence, OH
Beautiful new door. Professional installation. Spotless cleanup.
- DANIEL PETERS
Chagrin Falls, OH
The installation went very well, and Bill was very inforamtive, we love are new door! THANK YOU. Jim Widrich
- James Widrich
Parma, OH
A second visit was needed because the door was still stopping partially closed or open. The first visit you replace most moving parts with your $850 overhaul. The second visit you diagnosed the electronics in the opener as causing the same symptoms as I originally reported before the overhaul. Anyway, all seems well now. But, it made me wonder if the overhaul was really necessary and maybe only the new Liftmaster unit would have fixed my original problem? Eric said the door itself was hard to move before the overhaul and that satisfied me. The new belt drive that Eric installed is so quiet compared to my old chain drive and I am very satisfied with that. Also the outside remote pad is very convenient for use by my family.
- Ronald Murach
Thank you for your feedback Mr. Murach. I apologize that it took us two visits to have your door and opener working properly. I can assure you after speaking to Eric that you did indeed have multiple issues at the time of service. I hope Eric explained that the opener and the door are two separate entities. Openers are only designed lift between 10-12 lbs. The issue with your opener was directly caused by the old, worn parts on your door. Now you have some peace of mind.
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Strongsville, OH
Excellent job and speedy. I anticipated an all day job and he repaired everything in less than 2 hours. Thank you Precision.
- Barb Kasper
Thank you for taking the time to review your experience with Brad. Our goal is 100% customer satisfaction and we want to fix your door right the first time. Brad is our lead tech and does an excellent job. Trust me, it is a pleasure doing business with you.
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Operations Manager: Brad Buzzelli
Willoughby, OH
Had a really good experience w/ Precision. Novel idea... tech was ON TIME. Thanks so much. Also.. the tech was very personable.They diagnosed the problem quickley and had repaired the door in no time. No anoying up selling also .. refreshing!!!This is my second experience w/ Precision and the first one was fab also. I will use them again in the future.
- Joan Conochan
Thank you for your feedback. One of our goals is provide a memorable experience for our customers. It is vital that we are respectful of your time. Obviously you have had a bad experience with service providers in the past, as we all have. We continue to set ourselves apart from our competitors by providing the best customer service possible. It is not a coincidence that on both occasions you were pleased with the service. Our business is largely driven by 100% customer satisfaction and will always be our goal. Thank you for your continued loyalty.
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Garfield Heights, OH
Both Matt and trainee Jim were great!!! Both were an amazing representation of your company. Explained everything before and after work was completed
- Michael Estep
Thank you you feedback Mr. Estep. Very encouraging coming from a customer. Lets me know my guys are doing a good job. Please call on us again for your garage door needs.
Aurora, OH
Please post this review for me. I had the pleasure of having Bill come out to work on our Garage door this evening. I can't say enough about how pleased I am with Bill Adamini. He arrived on schedule, explained every little detail of what he found component by component, explained further every detail of the repair, and completed it taking great care all the while even with our cars right nearby. He didn't give us the run around. or try to rush out or undersell us even though it was late at night on a Sunday. Bill is definitely a keeper! PDS uses only high quality parts and sends well trailed professionals to perform service. I'm quite impressed with the fit and finish of the parts and the work that was done. Top notch!
- Matthew K
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Technician: Bill Adamini
Avon Lake, OH
Picked you out orf phone book. Guys did a good job replacing seal on bottom of door. They were well informed about doors. Also very polite and friendly.
- Patricia Bruck
Thank you for your feedback Mrs. Bruck. It is very important to the health of our business for our technicians to be courteous and friendly. We want our customers to have a pleasurable experience with PDS. Thank you for your business.
Cleveland, OH
Professional in every sense of the word. Concern for the repair in every detail by extremely competent service people like Brad and Bill. Qualioty in every step, in each poduct and concern for the customer is the hallmark of Precision. Would highly recco this band of competents to one and all without reservation. ................... Drt. A. J. Sumodi
- Tony Sumodi
We really appreciate your feedback Mr. Sumodi. We take great pride in our technicians ability to diagnose and repair any garage door issue. Our employees believe in 100% customer satisfaction and fixing the door right the first time. Thank you for recommending to others.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Bill was courteous, diligent and very effective in completing our door opener replacement. He is a good representative of your company. I will ask for him again for any future garage door needs.
- Nick Hahn