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Precision Garage Door of Clevelandhas received 4789 reviews, averaging 4.93 Stars:
Olmsted Falls, OH
Product:
Cleveland, OH
I found your company on line and was especially drawn to your same day service. Your technician showed up early*****was very polite and made me feel confident in his ability to do the job right from the get go. The Garage door springs were replaced as one was broken. The job was done with great attention to detail. He made sure every thing was running smoothly and even fixed the door handle that was loose. I would highly reccomend your company to any one.
- Mary & Chris Lachowski
Chagrin Falls, OH
The installation went very well, and Bill was very inforamtive, we love are new door! THANK YOU. Jim Widrich
- James Widrich
Independence, OH
Beautiful new door. Professional installation. Spotless cleanup.
- DANIEL PETERS
Parma, OH
A second visit was needed because the door was still stopping partially closed or open. The first visit you replace most moving parts with your $850 overhaul. The second visit you diagnosed the electronics in the opener as causing the same symptoms as I originally reported before the overhaul. Anyway, all seems well now. But, it made me wonder if the overhaul was really necessary and maybe only the new Liftmaster unit would have fixed my original problem? Eric said the door itself was hard to move before the overhaul and that satisfied me. The new belt drive that Eric installed is so quiet compared to my old chain drive and I am very satisfied with that. Also the outside remote pad is very convenient for use by my family.
- Ronald Murach
Thank you for your feedback Mr. Murach. I apologize that it took us two visits to have your door and opener working properly. I can assure you after speaking to Eric that you did indeed have multiple issues at the time of service. I hope Eric explained that the opener and the door are two separate entities. Openers are only designed lift between 10-12 lbs. The issue with your opener was directly caused by the old, worn parts on your door. Now you have some peace of mind.
Product:
Willoughby, OH
Had a really good experience w/ Precision. Novel idea... tech was ON TIME. Thanks so much. Also.. the tech was very personable.They diagnosed the problem quickley and had repaired the door in no time. No anoying up selling also .. refreshing!!!This is my second experience w/ Precision and the first one was fab also. I will use them again in the future.
- Joan Conochan
Thank you for your feedback. One of our goals is provide a memorable experience for our customers. It is vital that we are respectful of your time. Obviously you have had a bad experience with service providers in the past, as we all have. We continue to set ourselves apart from our competitors by providing the best customer service possible. It is not a coincidence that on both occasions you were pleased with the service. Our business is largely driven by 100% customer satisfaction and will always be our goal. Thank you for your continued loyalty.
Product:
Strongsville, OH
Excellent job and speedy. I anticipated an all day job and he repaired everything in less than 2 hours. Thank you Precision.
- Barb Kasper
Thank you for taking the time to review your experience with Brad. Our goal is 100% customer satisfaction and we want to fix your door right the first time. Brad is our lead tech and does an excellent job. Trust me, it is a pleasure doing business with you.
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Operations Manager: Brad Buzzelli
Garfield Heights, OH
Both Matt and trainee Jim were great!!! Both were an amazing representation of your company. Explained everything before and after work was completed
- Michael Estep
Thank you you feedback Mr. Estep. Very encouraging coming from a customer. Lets me know my guys are doing a good job. Please call on us again for your garage door needs.
Aurora, OH
Please post this review for me. I had the pleasure of having Bill come out to work on our Garage door this evening. I can't say enough about how pleased I am with Bill Adamini. He arrived on schedule, explained every little detail of what he found component by component, explained further every detail of the repair, and completed it taking great care all the while even with our cars right nearby. He didn't give us the run around. or try to rush out or undersell us even though it was late at night on a Sunday. Bill is definitely a keeper! PDS uses only high quality parts and sends well trailed professionals to perform service. I'm quite impressed with the fit and finish of the parts and the work that was done. Top notch!
- Matthew K
Service Provided:
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Technician: Bill Adamini
Avon Lake, OH
Picked you out orf phone book. Guys did a good job replacing seal on bottom of door. They were well informed about doors. Also very polite and friendly.
- Patricia Bruck
Thank you for your feedback Mrs. Bruck. It is very important to the health of our business for our technicians to be courteous and friendly. We want our customers to have a pleasurable experience with PDS. Thank you for your business.
Cleveland, OH
Professional in every sense of the word. Concern for the repair in every detail by extremely competent service people like Brad and Bill. Qualioty in every step, in each poduct and concern for the customer is the hallmark of Precision. Would highly recco this band of competents to one and all without reservation. ................... Drt. A. J. Sumodi
- Tony Sumodi
We really appreciate your feedback Mr. Sumodi. We take great pride in our technicians ability to diagnose and repair any garage door issue. Our employees believe in 100% customer satisfaction and fixing the door right the first time. Thank you for recommending to others.
Wickliffe, OH
HE DID A GREAT JOB
- Zackery Brady
Thank you for your feedback. Very short but also very sweet. We want our customer to have a good experience with Precision Door.
Product:
Olmsted Falls, OH
Excellent service !! Would recommend you readily to others
- william hinsberg
Thank you for your feedback. Our goal is 100% customer satisfaction. Please do recommend us.
Product:
Cleveland, OH
I have used Precision before and found them to be fair and honest. Ryan took care of us on that visit. Today, our garage door would not open, Bill was the tech who came to take care of us. He found that our pulley system was broken and unsafe. He replaced the pulleys and installed safety hardware. Then he found that our door would not work, due the fact that the motor was burned out (probably from my wife trying to open the stuck door). We just couldn't afford to install a brand new opener at this time and we were resigned that we would have to manually open and close our garage door. Not a pleasant option with Cleveland winter just around the corner. Bill said don't give up yet, he went to his truck and found a replacement part from an opener he had removed from another job earlier in the day. He was able to get the opener working. He also reprogrammed our remote. The door opens and closes perfectly and I now have the peace of mind knowing that the entire system is safe. My wife was so pleased with the effort that Bill went to to make sure our issues were taken care and at a price we could afford, she give him a couple slices of chocolate cake. When the time comes to replace our 20+ year old opener we will be calling Precision Door again. Thank you very much for your hard work Bill !!!
- bob archer
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Technician: Bill Adamini
Chagrin Falls, OH
We called for a service call, We were given the pros and cons about the old door and opener, in the long run it made more sense going with a new insulated door and new opener, your tech was great.It was not worth repairing sometheing 17 years old. Thank you Jim Widrich
- James Widrich
Thank you for reviewing us Mr. Widrich. We want to provide our customers with the best possible solution to their specific issue. We want to fix the problem right the first. In your case Eric assessed that replacement instead of repair was in your best interest. Thank you for choosing Precision.
Product:
Cleveland, OH
I would highly recommend this company for garage door repair. The technicians were prompt, efficient and courteous and even had to alter their schedule due to a raccoon in the garage, plus it was raining.
- Robin Ross
We appreciate you taking the time to share your experience with others. Our goal is 100% customer satisfaction. We thank you for allowing us the opportunity to service your garage door. That raccoon startled my technician a little, but he will survive.
Product:
Parma, OH
Eric and his apprentice Jim were very professional and did a very good job replacing worn garage door parts in a very timely manner. The door now operates better than when it was new and is much quieter! I will recommend your Company to any of my family or acquaintances who may have garage door problems.
- Ronald Murach
Thank you for taking time to review Eric. We have two goals we want to accomplish at every call. One is 100% customer satisfaction, the other is fixing the door right the first time, so you don't have to worry about again. Please tell your friends and family about your experience with Precision Door. Thank you again.
Cleveland, OH
Got your name from Angie's List and saw positive reviews. I was impressed that you were able to provide service the same day and sent an e-mail with photos of your technicians. Bill was really great. He called that he could come early, was friendly and professional. I had had a new floor put in my garage and needed to have the garage door working and the opener reconnected. He was able to correct a problem with how the metal rail was placed in the concrete. He was able to get the door workable even though it was now too long as the floor was higher than it had been. I highly recommend him and your company!
- Maxine Margolis
Thank you for your feedback Mrs. Margolis. Angie's List is a great referral source for us. We have received several super service awards and hope to receive more. We provide pictures and other information so our customers know who is coming to their home. It relieves some of the anxiety. We want to provide you a good experience so you will recommend us to others.
Avon Lake, OH
The technician was extremely serviceable as was the maintenance but I refrain from five stars as my initial problem wasn't solved.
- Barbara Lozada
Thank you for your feedback Mrs. Lozada. I apologize that we did not solve the initial issue with your door. Whenever I receive a review like this I have the opportunity to discuss the situation with my tech and improve our customer service. Please do not let this one issue stop you from using us for future garage door problems you encounter. We certainly would love to change your impression.
Aurora, OH
Eric did an excellent job. He was prompt, professional and thorough. I am very happy with that this repair was completed so quickly, I called at 9pm and the job was completed by 10am the next morning!
- Brian Howard
Thank you for reviewing both Precision and Eric in particular. Eric displayed the qualities that separate us from other garage door companies. Our goal is 100% customer satisfaction. Please share your experience with friends and family members. Thank you for choosing Precision.
Brecksville, OH
Bill did a great job of figuring out the problem and explaining what needed to be done to fix it. He was very friendly and finished the job up in a timely manner. He was there exactly on time and the door works great now. Would not hesitate to do business with precision again.
- William Bernardic
We really appreciate your business. Keys to our success are Promptness, professional and fixing the door the door right the first time. Please call if you have other garage door issue.
Parma, OH
I was very pleased with the service I received. Eric is a professional
- Thomas Wright
Product:
Euclid, OH
Can't say enough "Thank you's" to Bill for his excellent service. He is definitely a keeper and I hope to see him again for my service needs. God bless you Bill!
- Barbara Johnson
We are pleased that you had an enjoyable experience with Bill. Please do not hesitate to call on us again and we will do our best to have Bill service your door.
Vermillion, OH
Brad was very informative and I under stood him completely. Appreciated the quick response and neatness of service. Thank you.
- Ron Marett
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Operations Manager: Brad Buzzelli
Fairfax, OH
All service techs should be as good and nice as Ryan was when he came to fix my garage door. Thanks Ryan
- Elmer Sabo
Product:
Cleveland, OH
Service was great 5.
- Milton Jones
North Olmsted, OH
Ryan arrived when he promised, and he informed me comprehensively regarding the categories of service Precision Door can provide. The service was completed within allotted time and at high quality. I will definitely approach this company for any garage door opener issue, and will recommend them around. Precision Door is definitely the A model on how to organize and conduct business todays. Congratulations and thank you a million!
- Christian Spanu
Thank you for posting your experience with Precision and Ryan in particular. Our business is largely driven by customer satisfaction, which includes realizing the importance of your time, being informative and providing the best products available in the industry. We truly appreciate your business and encourage you to tell others about your experience with Precision.
Product:
Chagrin Falls, OH
I was very pleased with Brad's professionalism and friendly attitude. He was great. I will recommend Precision to all.
- Karen Mautz
Service Provided:
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Operations Manager: Brad Buzzelli
Euclid, OH
Bill gave me a wonjderful experience in having a very pleasant technician come to my home and make repairs. If I ever need someone for repairs, I would love for it to be Bill.
- Valeria Duncan
Cleveland, OH
I am very happy with the service Bill provided. He explained everything
- Wendy Sturick
Our goal is to educate our customers and provide service that exceeds their expectations. We are very happy that Bill was able to provide excellent service to you. Thank you for choosing Precision.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
I received outstanding service from your company! From your telephone operator to your technician,Ryan and Tony. Ryan arrived earlier than expected and repaired my garage door frame and rollers. He explained what he was doing and why. He did not try to sell me anything I did not need and provided suggestions for future potential problems. He conducted himself in a very professional manner. I felt good about spending my hard earned money to your company. Thanks! - Geno Corley
- Geno Corley