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about Precision Garage Door
Precision Garage Door of Clevelandhas received 4789 reviews, averaging 4.93 Stars:
Elyria, OH
We actually do provide 7 day 24-hr emergency service as advertised.
North Royalton, OH
I could not have been more pleased with my whole experience with your company. Customer service and my technician, Matt Petroff were fantastic!!!
- Lauri
Thank you for taking time to review your experience with Precision and Matt. We are pleased it was a fantastic one.
Garfield Heights, OH
Great job!!! Thanks Jim
- Dan Ward
Beachwood, OH
I couldn't believe that you were willing to schedule a same-day service (as it was, I asked for the next day). Not only was Matt, your technician, here on time, he actually called to see if he could come sooner -- a welcome change from service providers who say they'll be over between noon and four and show up at five.
- Patricia O'donnell
Thank you for your feedback Mrs. O'Donnell. At Precision we are attempting to dispel the notion that service providers don't consider our customers time valuable. We want to set ourselves apart from other garage door companies. We understand that it is the little things that make a huge difference in how we are viewed. Matt, as all of techs, does an excellent job of representing Precision. Thank you for allowing us to service your gartage door.
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Avon Lake, OH
The garage door was installed perfectly and everything cleaned up perfectly. Eric was very pleasant and courteous!!
- John Connor
Thank you for your feedback Mr. Connor. Our main goals are doing the "job right the first time" and for our customers to be 100% satisfied. We are pleased that we were able to accomplish that for you. Please share your experience with others.
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Cleveland, OH
Brad did a beautiful job. He rebuilt our garage door. We had been worried that the door could fall on our car because the opener was rattling and appeared loose at the wall. He also showed us the rusted plates at the bottom, which of course he replaced in the process of rebuilding. Thank you Brad, it was a pleasure having you do the work and show us what was happening. We will certainly call Precision should we need any future work.
- Valerie Benson
Thank you for your feedback Mrs. Benson. Our goal is to repair the door right the first time and for our customers to be 100% satisfied. We accomplish this by educating our customers about how a properly functioning door is supposed to work. We inspect all the moving parts to insure they are safe. We want you to have peace of mind that your garage door will work perfectly every time you use it. We know the best way to fix a garage door is to rebuild it and it will work perfectly. We want to thank you for allowing us to service your garage door. Please do tell others about Precision Door.
Cleveland, OH
Excellent service!!
- Ralph Hodous
Thank you for using Precision Door. Please share your experience with friends and family
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Cleveland, OH
Great job! My garage doors were making a great deal of noise and I was not sure if I needed to replace or what. Precision came out and evaluated the problems and did the necessary maintenence and now the doors are really quiet. They also gave me the age of the doors and the age and quality of the openers and what changes and maintenece I might want to consider in the future. They were very professional and thank you for the quiet.
- Randy Gray
Thank you for reviewing your experience with Precision and Brad in particular. Our goal is 100% customer satisfaction. Our business is largely driven by happy customers, who tell others about us. Thank you for using Precision
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Avon Lake, OH
Personable, punctual,polite and knowledgeable.Ticked all the boxes.
- Steve Ristagno
Thank you for your feedback. We really appreciate and value our customers. Please do not hesitate to call on us for any future garage door issues you may have.
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Euclid, OH
Brad was prompt, courteous and took the time to explain the repair work that needed to be done.
- Lisa Lewis
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Operations Manager: Brad Buzzelli
Cleveland, OH
These guys are great! On time and reliable. Our garage door works better than it ever has. I would definitely call again but probably won't need to since they did the job right the first time.
- Max Dimoff
Chagrin Falls, OH
Bill was courteous, diligent and very effective in completing our door opener replacement. He is a good representative of your company. I will ask for him again for any future garage door needs.
- Nick Hahn
North Royalton, OH
One of the cables on my garage door broke on a Sunday. I was very pleased that there was no extra charge for sending a technician out on a Sunday.I also appreciated the email including a photo of the scheduled tech. Ryan was very professional. He phoned and asked if he could arrive early, which was great! He recommended a rebuild rather than just replacing the broken cable, and since my garage door hadn't been serviced since I bought it in 1997, I agreed. It was more than I had hoped to spend, but I liked the guarantee. The only thing that stopped me from giving your company 5 stars is that I wish I had been told about the coupon on your website that would have waived the cost of the service call since I was spending way more in excess of $100. Your company did honor the half off the service fee coupon I had from Angie's list, but excellent customer service would have been to suggest your own coupon since the rebuild was $650, way in excess of the $100 service the coupon required. Ryan did the work quickly and cleaned up afterwards. He was very friendly and courteous.
- Dorothy Lettus
Thank you for your feedback Mrs. Lettus. Same day service is one of the many things that separates us from other garage door service companies, along with a picture of the technician coming to your home. Our goal is 100% customer satisfaction and fixing your door right the first. We do apologize for you not being aware of our internet coupon but Ryan did the right thing by reducing your service call fee. Thank you for reviewing your experience, it will help make us better.
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North Ridgeville, OH
Our garage door spring broke Saturday morning. We were clueless what to do. We looked up garage repair online and your company came up. The lady on the phone was great, and an hour later the technician was there. He was professional and competent. He had the garage door fixed in less than an hour. The price we were quoted was exactly what we paid. Would use this company again.
- George Morse
Thank you for reviewing your experience with Precision and Ryan. Ryan, along with our other techs is very professional. We are glad you had a good experience. Please call on us again for any garage door issues you may encounter.
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Broadview Heights, OH
WOW! 24 hour service at no extra charge! That captured my attention in the Yellowbook. I also liked going on the internet to see the picture and bio on the serviceman coming out to my house late at night. I was not disappointed with the serviceman. The truck was marked well and he had identification on. Bill Adamini was very professional, knowledgeable, explained everything well so I could understand the problem. I had 6 options to pick from and Bill explained each one in detail. Bill went above and beyond the normal expectation of a sales/repair technician in performing his job. Because of my handicap, Bill offered to do several things for me (like going up the stairs for the detergent) which was extremely appreciated. I have already told several people about the fantastic service I received from Bill. Since my new garage door would take 3 days to come in, he came back the next day to replace several parts (spring and hardware) so that I could get my car out of the garage. Bill is very well trained and has a super personality!
- Suzanne Fechko
THANK YOU FOR YOUR FEEDBACK MRS. FECHKO. WE UNDERSTAND THE ANXIETY HOMEOWNERS MAY EXPERIENCE WHEN A TOTAL STRANGER COMES TO THEIR HOME, THAT IS WHY WE POST OUR TECHS PICTURES ON THE WEBSITE. WE DO OUR BEST TO EXUDE PROFESSIONALISM. BILL IS A VERY CONSCIENTIOUS YOUNG MAN SO I DOESN'T SURPRISE THAT HE WAS KIND TO YOU. PLEASE DO SHARE YOUR EXPERIENCE WITH PRECISION AND BILL WITH OTHERS. THANK YOU FOR USING PRECISION.
Cleveland, OH
My husband and I were completely satisfied with our service and are extremely happy with our new garage door opener system. Bill was the utmost professional. I will recommend your company to my family and friends.
- Kim and tom Coleman
Lakewood, OH
Tech did not leave an invoice, parts are much too expensive springs by 3 times, and the need for an additional part required [center bearing by 5 times] was not discussed in during appointment conversation. Tech Service rate fair and work satisfactory. I would not recommond them.
- Richard Baker
We apologize that your experience was not a good one. We are constantly re-evaluating our staff so we are able to send only the most professional, competent and thorough technicians to service our customers needs. Again, we apologize. We hope this one incident will not discourage you from using us in the future. I promise your experience will be entirely different.
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Cleveland, OH
TIMELY, COMPETENT RESPONSE TO MY NEEDS. THANK YOU JIM.
- GERALD ROCHE
THANK YOU FOR REVIEWING YOUR EXPERIENCE WITH PRECISION DOOR SERVICE. ALL OF OUR TECHNICIANS ARE TRAINED AND CERTIFIED TO DIAGNOSE ANY GARAGE DOOR ISSUE AND WE PRIDE OURSELVES ON QUICK RESPONSE TIME. THANK YOU FOR CHOOSING PRECISION.
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Bentleyville, OH
Brad (as always) was very prompt and professional. We enjoy working with him for all of our garage repair needs.
- Dennis & shannon Leebow
Thank you for your feedback. Brad is our lead tech and we know he will represent Precision Door as we would. Our goal is 100% customer satisfaction. As long as we continue to do that, our hope is that you will always remain our customer
Olmsted Falls, OH
Ryan was very professional and knowledgeable. He cleaned up the work area very well. Very polite.
- Joe Stanevich
Thank you for reviewing your experience with Precision Door. Our business is largely driven by customer satisfaction and fixing the door "right the first time". Thank you for allowing us into your home.
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Garfield Heights, OH
I HAD TO SEND YOU THIS FOLLOW-UP COMMENT ABOUT MATT'S SECOND VISIT TO HELP ME CONNECT THE HOMELINK BUTTON IN MY CAR. MATT CAME OUT SATURDAY MORNING AND SPENT 45 MINUTES ATTEMPTING TO GET EVERYTHING WORKING. UNFORTUNATELY IT DID NOT WORK. MATT SAID HE WOULD INVESTIGATE AND GET BACK TO ME WITH AN ANSWER. I REALLY APPRECIATED THE EXTRA EFFORT MATT PUT INTO THIS PROBLEM. HE IS A VERY CONSCIENTIOUS EMPLOYEE. MATT IS A KEPPER.
- Art Heffner
MY ONLY RESPONSE IS WOW!!!
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Cleveland, OH
I WAS EXTREMELY HAPPY WITH THE SERVICE FROM JEFFERY ON THE PHONE AND OUR TECHNICIAN JIM. BOTH WERE VERY HELPFUL AND FRIENDLY. THE CUSTOMER SERVICE FROM CORPORATE WAS HORRIBLE AND I WAS VERY FRUSTRATED PRIOR TO SPEAKING WITH JEFFERY. I WAS VERY PLEASANTLY SURPRISED BY THE GREAT SERVICE THE FRANCHISE.
- YVONNE RUFFNER
THANK YOU FOR YOUR FEEDBACK MS. RUFFNER. WE APOLOGIZE FOR YOUR FRUSTRATION WITH CORPORATE. THIS GIVES US THE OPPORTUNITY TO IMPROVE IN THAT AREA. FORTUNATELY WE WERE ABLE TO PICK THE BALL UP AND SHOW YOU HOW WE CONDUCT BUSINESS. IT WAS A PLEASURE SPEAKING TO YOU ON THE PHONE AND HOPE THAT YOU CONTINUE TO CALL ON US FOR YOUR GARAGE DOOR NEEDS.
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Independence, OH
Ryan is a very courteous technician. I will recommend Ryan to anyone who needs service on their garage door. He was also very neat and orderly in completing the job.
- Rose Ciuppa
We are glad your experience was a good one.
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Independence, OH
Ryan is a very courteous technician. I will recommend Ryan to anyone who needs service on their garage door. He was also very neat and orderly in completing the job.
- Rose Ciuppa
We are glad your experience was a good one.
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Bedford, OH
Great service! The technician was honest and didn't try to sell me anything more than I needed. I would recommend them anytime!
- Ken Sommer
THANK YOU FOR YOUR FEEDBACK MR. SOMMER. WE ARE GLAD YOUR EXPERIENCE WAS A GOOD ONE. OUR GOAL IS 100% CUSTOMER SATISFACTION AND FIXING IT RIGHT THE FIRST TIME. WE WILL NOT BE DISHONEST WITH OUR CUSTOMERS. THANK YOU FOR ALLOWING US INTO YOUR HOME AND PLEASE DO RECOMMEND US TO FRIENDS AND FAMILY.
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Operations Manager: Brad Buzzelli
Olmsted Falls, OH
Outstanding!!! Ryan and Tony conducted themselves in a very professional manner. They did not try to sell me things I did not need. I was comfortable and felt confident spending my money with this company. Thanks!!!
- Geno Corley
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Garfield Heights, OH
Matt provided a completely professional installation of my new Liftmaster door opener. Even though he had other appointments, he took time to make certain I understood all the features that were not on my old unit. Matt presented a very attitude and made me feel confident that I made the right decision in purchasing the new equipment. Thank you Matt.
- Art Heffner
Thank you for your feedback. We are glad your experience was a good one. Matt is an excellent representative of company. We strive to provide the best customer service possible, which includes spending as much time our customer that is necessary to help them completely understand the proper function of their garage door and opener. Thank you for choosing Precision.
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Cleveland, OH
Excellent job!!! I will definitely recommend to others.
- Terrie McElroy
Thank you for choosing Precision Door Service. Our goal is 100% customer service.
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Macedonia, OH
I really appreciated him for providing thorough and honest answers to my questions. He took time to show parts, offered good suggestions and was very careful to make final adjustments and finishing touches.
- Dennis Darby
Thank you for reviewing Your experience with Bill. We want to provide our customer with a memorable experience and "get it right" the first time.
Beachwood, OH
You have a super tech in Ryan. He was courteous and very helpful. He is well trained on garage door products. I rate him excellent and was very fortunate to have him service my garage door.
- Raymond Fischer
thank you for taking the time to review your experience with Ryan. We are quite satisfied with Ryan's knowledge and also calm demeanor. Thank you for choosing Precision.
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(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Same day service was great
- David Freeman