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about Precision Garage Door
Precision Garage Door of Clevelandhas received 4785 reviews, averaging 4.93 Stars:
Broadview Heights, OH
Cleveland, OH
I was impressed with the both the quality & workmenship of your product and the installer. I would recommend your co. to future clients of mine. Thank You! Mr. Carmen Gatto
- Carmen Gatto
Product:
Cleveland, OH
The technician was very polite. However he did not have the equipment necessary to fix my gargage door and tried to sell me a garage door opener system instead. He said he would get back to me to schedule another appointment but I have yet to hear from him. Im starting to believe that he never intended to fix the lock on garage door and was trying to get a bigger sale. I do not want a system I just want to be able to lock my garage.
- karen bothwell
I can understand your feelings. Thank you for writing this review. It allows us to pinpoint the areas where improvement is needed. We pride ourselves in 100% customer satisfaction and obviously we fell short this time. I apologize to you. Hopefully we will have an opportunity to demonstrate our commitment to providing the best possible service to our customers in the future.
Bay Village, OH
My two new doors look 10x better than the old and the Precision openers are 100x quieter.
- darcy good
Product:
Cleveland, OH
Eric came to my house only an hour and a half after calling Precision. He quickly diagnosed the problem and immediately started working to fix it. He was very polite, professional, and efficient. For the timely service and fast, thorough work to repair my door, the price was much less than I expected. Thank you!
- nathan buckner
Product:
Warrensville Heights, OH
I WOULD LIKE FOR YOU TO COME BACK AND TRY TO REPAIR MY DOOR SO IT WORKS PROPERLY, OR IF ABSOLUTELY NECESSARY REPLACE IT. IF YOU CAN COME OUT TOMORROW. (WEDNESDAY) PLEASE CALL ME 216-408-3771. I WAS VERY SATISFIED WITH THE SERVICE I RECIEVED.
- Edward Watson
Mr. Watson was not home during our first visit so we returned on Friday and Mr Watson purchased a new door as his was in such poor condition repairing it reliably would not have been possible.
North Ridgeville, OH
Tom was very professional and friendly and got his work done in a very timely manner. He called ahead of time and encourage me to review his information on the website before his visit. We are pleased with his work on our garage door.
- Cara Shebak
Rocky River, OH
I had used the company before and was very satisfied. Once again I was satisfied. Thank you.
- BARBARA CHERNUS
Product:
Cleveland, OH
I called on a sunday and Eric was at my door within the hour to fix my broken garage door. Very professional and prompt servce. It cost me a little more than I expected but I am very happy with the job that was done.
- manju markandaya
Product:
Chagrin Falls, OH
came out last minute, I appreciated you fitting me in on such short notice. al did a great job, thanks
- john zingales
Cleveland, OH
Fast and excellent service! Technician friendly, courteous and professional. Explained everything expertly and performed the repair(s) in less than 45 minutes. The garage needed newer parts and now functions quietly without a hitch. Will last another 15 years and love the warranty! Will definitely recommend. Thanks.
- gayle applegate
Garfield Heights, OH
Both technicians were knowledgable, courteous and helpful. I amdelighted with my new door. I am glad I chose your company.
- Doreen Kelleher
Thank your for your feedback. We are pleased your experience was goo from start to finish.
Product:
Gates Mills, OH
Efficient, Excellent top notch service given. Tom goes that extra mile with his time and knowledge. He gets a huge recommendation from me
- L.Smith
Product:
Garfield Heights, OH
Based on this service call, I will recommend Precision Door. The technicain was extremely knowledgable, courteous and fixed the problem with my door. He explained everything in terms i could understand.
- Diane Yound
Product:
Avon Lake, OH
Howard was proffesional, courteous and proffesional. He explained everything in detail and completed the work quickly.
- Robert Armstrong
Product:
Westlake, OH
I think Brad is very knowlegeable and very prompt in making his appointment with me. He is well mannered and he let me know exactly what he was going to do at my home. Very good man. Thank you
- Silvia Karas
Chagrin Falls, OH
Loved the confirmation email that told me my technician, as well as, providing his picture. Al was running ahead of schedule and called to see if he could come earlier. Al was very polite, shook my hand and introduced himself when he arrived. Al was honest, polite and finished the repair quickly. Al also checked and adjusted the door so it opened and closed completely. I have had 3 dIfferent technicians from your company and they have all been great. Keep up the high quality of service.
- Sheila Szymkowicz
Broadview Heights, OH
The sevice we received was prompt and professional.
- George Ammar
Strongsville, OH
Brad was very knowledgeable and took the time to explain things. That was very much appreciated and rarely comes from someone providing a repair service. He was also on time, which was much appreciated.
- Michael Hofherr
Service Provided:
Product:
Operations Manager: Brad Buzzelli
North Royalton, OH
I was glad Precision was able to service my garage door on a Sunday. The torsion spring broke Saturday night and I didn't want to have to miss work on Monday. Tom arrived on time (after calling to say he was on his way!). He was very professional and explained all of my options. After I gave him the go-ahead he got right to work and completed the 'rebuild' in just over an hour. Other than the unexpected expense of the repair (a bit on the expensive side!) I had no complaints about the quality of the technician (Tom) or the work performed.
- David Vectirelis
Product:
Fairport Harbor, OH
We found the work that Precision was done perfectly and the service the Eric gave us was excellent. He was the perfect gentleman. We looked up and found you had the BBB approval and that is why we chose you to do this work. Eric replaced our garage door opener and put an outside access pad too for us which we find is most helpful Thank you for the excellent service you do. God bless.
- Patrick Makselan
Product:
Strongsville, OH
Great Job! Very personable.
- Cheryl HARRINGTON
Strongsville, OH
Howard was/is a very good representative for your firm. He temporarily fixed my door in a very prompt manner. I look forward to seeing him again as soon as the new door is available for installation. I'm glad that I contacted Precision
- Gerald Evans
Product:
Painesville, OH
We contacted Precision Door Service for garage door maintenance and to change the rollers. We appreciated the quick professional response provided by Howard K. Thanks to Howard our garage door now opens smoothly and quieter after he installed nylon rollers and made various adjustments.
- boni dellarose
Product:
North Olmsted, OH
Fast, efficient, on time.
- Cathryn kavan
Service Provided:
Product:
Operations Manager: Brad Buzzelli
Cleveland, OH
I located your company in the phone book, did some research and I liked what I saw. I was not disappointed. Your website was wonderful--how nice it was to know something about the technician scheduled to do my work. Even though that did change, Howard, my replacement, was exceptional! Prompt, courteous and knowledgeable. He explained what was being done and why. I could not have asked for a better experience. I will be needing service in the future, and the company I will be calling is Precision! Thanks again.
- Nancy Valente
Product:
Cleveland, OH
We were very pleased with the service provided.
- Camille Patrick
Chagrin Falls, OH
MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY! Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again. A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses. After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables. Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I donâ??t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.
- JOAN TIEFEL
Bedford, OH
Tom arrived exactly on time for our scheduled appointment. He diagnosed my problem very quickly, followed up by his recommendation for repair/replacement. He was very courteous, polite and informative. He worked very quickly and then proceeded to explain how everything worked. Based on the appearance of my garage once he had left, you would never have known he had been there. I would definitely recommend Precision Door in addition to calling them myself if additional repairs are needed.
- Cassandra Morris
Mentor, OH
Tom was exceptionally professional and a real credit to your organization. I will refer your company and Tom to others needing repair.
- Deronda Strickland
Product:
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Professional and personable technician. Great service. Thanks
- gary diehl