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John Franks
Average: 4.96 stars
John Franks's Bio:
John was born and raised in the Cleveland area and is the oldest of 4 siblings (all sisters!). In his spare time he enjoys being in the outdoors camping and off roading/mudding. He loves music and really enjoys playing his bass guitar. John is a great problem solver and loves a good challenge.
Cleveland, OH
Kamm's Corner, OH
5
- Martin Schafer
Service Provided:
Product:
Technician: John Franks
Strongsville, OH
Our technician John Franks did an awesome job! He was polite, professional, and very knowledgeable about the products and usage. We highly recommend him and Precision Door.
- Dave Winik
Strongsville, OH
Wow amazing service, response and professional in and out in 15 minutes and fixed what could have been big problem for us this winter. thanks John and company
- Mark Price
Parma Heights, OH
Your service always do great work they know there products
- David Miller
Maple Heights, OH
The service I received was fast and professional. I made a phone call to precision they were able to give me a same day appointment Jim was sent and he was able to make the repair the same day as well. So far so good.
- Simone Pernell
Cleveland, OH
My service was quick and simple, and my technician, John Franks, was very proessional, kind, and knowleable in helping me resolve it -- over the phone! My garage door would go up but not down, and the keypad on the garage wouldn't work either. He advised me to check that both sensor lights were on and not blocked by anything. In so doing, I found that one side was blocked by a snow shovel -- DUH!! He told me to remove it and try the fob again. Low and behold, the garage door went up AND down, and the code on the keypad worked! Needless to say, I was ecstatic -- to tears even! I am so thankful to a company that provides excellent customer service whether it results in a monetary transaction or not -- even though that is ALWAYS appreciated. My technician resolved my problem over the phone, thus avoiding ME a service charge, and HIM a trip for something that the customer could resolve, by themself, in one step. In my heart and mind, Precision is profoundly a five-star company/business that provides five-star customer service in addition to considering the customer's pocket, as well as their own. I would recommend them to ANYONE needing garage service.
- stephanie Matlock
Lakewood, OH
When I called I was advised there would be no service fee if work was performed,ànd yet I was charged the 65.00 along with the fee for spring adjustment. Then I was advised the door would be lubricated. I was not advised it was an additional fee or was given an opportunity to decline. I was not provided the breakdown on the invoice to review, only the signature line. I asked why it so high but did not receive an answer.what a deceiptfull practice. The way I see it this company owes me $85.00. There was only a spring adjustment needed and it was a 15 minute job. I cannot at this point recommend Precision as your technicians clearly take advantage of senior citizens and will be happy to share this online if it is not rectified.
- Christina Spuhler
North Olmsted, OH
Best service ever I wish they had a battery for my remote
- Lynne Wasmer
Solon, OH
Quickly scheduled to fix my out of action door. Showed up early, fixed quickly and full of good advice on maintaining the door in the future!
- Charlie Colosky
Solon, OH
The door that was purchased 4 years ago through Precision was closing crooked. Scheduled a service call. John arrived on time, quickly diagnosed the problem and informed me that all parts were part of the warranty. Parts were replaced at no charge and the door functions properly. Only charge was for reasonable service call.
- Rudy
Cleveland, OH
After searching the internet for local garage door repair, I selected Precision because of the vast amount of positive reviews. The consultant that took my call was professional, pleasant and thorough. John Franks came on time and quickly saw the problem and communicated effectively about my options. I chose to have all the moving parts replaced which includes a lifetime warranty. My door is old and it seemed like my best option. John did the work quickly and perfectly. The door is smoother and quieter than ever. I highly recommend John Franks and Precision Garage Door Company.
- Ross Powers
Strongsville, OH
Jim, The tech John Franks inspected my door as a result of the door on Nov. 7 malfunctioning whereas the door in the closed position going up and stopping half way with a loud snapping sound. It has been working correctly ever since and John could not duplicate the malfunction and no repair was needed. John was very polite and respectful....
- Ron Torsella
Cleveland, OH
“John is so wonderful and Professional! We couldn't be more happier. Thank you!”
- QY
Cleveland, OH
When my garage door would not close without the inside power button being held down until the door reached the bottom, I called the office and Jennifer scheduled me right away. The Technician, John Franks, arrived as scheduled and fixed the problem . I am grateful for his technical expertise and his kindness. He is a true professional!
- Julie Martin
Olmsted Township, OH
Always good service, exceptional staff!
- Tim Stipek
Cleveland, OH
John my technician was EXCELLENT. His professionalism, timeliness and willingness to answer EVERY question was refreshing. I appreciated the fact that I called around 8PM the night before and my tech showed up the next day 90 minutes early which was also helpful. I'm recommending PDS to everyone I know that needs their services.
- Kelvie Tyus
Brecksville, OH
The 24/7, service offered by Precision on your website prompted me to call to have maintenance performed on my garage doors. The technician that came was very professional and knowledgeable. He answered all of my questions. I am glad that I called Precision and will continue to use your services in the future!
- Beverly Welsh
Cleveland, OH
Very pleased with the quick appointment time. Techs are very knowledgeable and courteous. This is the third time (3 different houses) that I have used them. I would highly recommend them for any garage door issues. They point out any worn down or ready to break parts, but do not pressure you to have them fixed on the spot. Very thorough job. The only company I will every use for garage door problems.
- Julie Hughes
Cleveland, OH
A few year ago yours technician repaired my garage door, and I was very satisfied with performed work. October 29,2018 your technician repaired my garage door, same parts was replaced. The technician was very friendly and knowledge, professionals. Thank you for great job! Best, Elvira Rys
- Elvira Rys
Vermillion, OH
We moved into our new home only to discover the previous owners had left us no working garage door openers. John came out the next day and got us set up with two working remotes and programmed my husband’s car, too. While he was here, he also inspected the system and noted the door had been backed into a few times and that was why it made so much noise. Although he did sell us the necessary door replacement, he also pointed out the motor was still in good condition. I appreciated his honesty. I would not have been the wiser. He also reminded me to check the home owners association architectural standards. Good thing he did because the first one I had picked out would not have been accepted.
- Katherine Barney
Cleveland, OH
Technician was polite and informative. Gave me options and answers my questions thoughtfully.
- Karen Menn
Parma Heights, OH
Wonderful customer service. Quick response and honest, trustworthy company.
- William Jones
Avon, OH
Wow. Same day service was incredible. John (installer) explained what was needed and quickly repaired our door. I highly recommend the company and be sure to ask for John!
- Sean Toddy
Avon, OH
I have a lifetime warranty with Precision (one of the best decisions we have ever made) and your team has 100% lived up to your end of the bargain. I called on Tuesday night (August 28th) and received an appointment for August 29th. John Franks arrived during the appointment window and successfully took care of our issue. Thank you for the prompt and high quality service.
- Chuck Mccartney
Cleveland, OH
They were fast, polite and competent. Five stars
- Mark Griggs
Fairport Harbor, OH
The service representative was on time and performed the work in a professional manner I would refer him to my neighbors. My son in law Dan Eisele referred your company to me
- Al Perrico
Lakewood, OH
I was able to schedule an appointment via online chat Sunday morning. John came out late Sunday afternoon, replaced my old opener and installed a new one in less than an hour. I was impressed with the quality, ability to install on a Sunday and John’s level of professionalism.
- Michael Bickett
Mentor, OH
We have been customers of this company since at least 2006. At 11pm our spring broke on garage door. I was able to call and speak to a real person to set up appointment for the next day. John Franks was out texhnician and he is excellent. I 5 star recommend Precision Door. Superb service. All ways.
- Barbara Cavallaro
Cleveland, OH
My sister referred me to Precision. I thought I only needed a simple repair, however, John (my technician) pointed out all of defects with my garage door and even I had to agree I needed a new door. Being on a fix income I can appreciate the fact I only had to come up with half down and the other half was due upon completion of the job which gave me time to come up with the other half. On the day John was to arrive to replace my door I was surprise he was doing the job by himself. I can rave about John all day long as he did an excellent job. John is very friendly and was able to answer all of my questions. I can also appreciate the five year warranty that came with my new garage door. All in all I had a wonderful experience and would rate Precision with an A+. Thank you Precision and John..with all of my heart...I thank you.
- Loretta Clark
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
We needed repair to our garage door. We were very pleased to have same day service appointment. John was very thorough in his explanation and professional. He is a wonderful representative of Precision Door.
- Jeri Stewart