Precision Garage Door Shaker Heights, OH | Rated 4.84 Stars (32 Reviews) | Garage Door Repair, Openers & New Garage Doors

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about Precision Garage Door in:

Shaker Heights, OH

Precision Garage Door of Cleveland
has received 32 reviews, averaging 4.84 Stars:

Date: 04/14/2011

Garage Door Repair
Shaker Heights, OH

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Review:

My garage door didn't move, but I could hear the motor noise. So I searched the internet, and called this company because I put in the key words, "garage door service", "Shaker Heights". A guy came over on the same day saying I need to change this and that. I asked him if he can make it work and I will consider his suggestion later. He then became to be not as enthusiastic as he was before. The door didn't work again just three days after the repair. I had to call another company to get it done again.

- Sunny Sun

A Response from: Jeffery Ware

At Precision Door we put the safety of our customers first. From time to time this means that we will not repair a door if, after the repair, the door will continue to pose a hazard. Unfortunatly this customers door was in a very poor, and unsafe, condition. In spite of the danger to himself and his family he wanted only a partial "band aid" repair. He was informed at the time that the limited repair he wanted carried no warranty as it did not address the actual service issues with the door.In this case the customer was willing to ignore the Technicians advice resulting in additional service after only three days. We regret this situation occured but we will not jepordize the safety of our customers for the sake of a few dollars.