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about Precision Garage Door in:
Chagrin Falls, OH
Precision Garage Door of Clevelandhas received 103 reviews, averaging 4.91 Stars:
Chagrin Falls, OH
Thank you for your feedback Mr. Szabo. Eric continues to grow as a technician. Please call on us again if the need arises.
Product:
Chagrin Falls, OH
Brad provided excellent service. Will definitely recommend Precision to my friends and family.
- Tom Peters
Service Provided:
Product:
Operations Manager: Brad Buzzelli
Chagrin Falls, OH
I gave you two stars not because of bad service, Al was professional and did his job well. I made one mistake and that was buying on the spot and not getting an estimate from a competitor, there was nothing wrong with the door when I called you. You may be the best in the business, but I suspect you are the most expensive. Al took 45 minutes to rebuild the door parts and I paid $800. I can't believe Al's time or your parts are worth that much money. I know good service is not cheap but should not be this expensive. You caught me on a bad day for me and good for you. I'm usually not that gullable and I really don't like to get taken and I feel I did. No recommendation for Precision.
- Paul Winberry
We are sorry you feel as if you somehow been taken advantage of Mr. Winberry. Our goal is to fix the right door the first time and for our customers to be 100% satisfied. I will not defend our prices, they are what they are. I can guarantee our parts are better than any others available and we stand behind ours. Hopefully, after many years of trouble-free garage door use your opinion of us will change.
Chagrin Falls, OH
Tom was prompt, professional and on top of his game. He took a look, saw the problem and had things in hand. I look forward to working with him again on any repairs that I need done.
- Rob Orben
Thank you for taking time to review Tommy. It is very important to him personally and professionally. He is very conscientious and an extremely diligent employee. I am glad your experience was a pleasurable one.
Product:
Chagrin Falls, OH
came out last minute, I appreciated you fitting me in on such short notice. al did a great job, thanks
- john zingales
Chagrin Falls, OH
Loved the confirmation email that told me my technician, as well as, providing his picture. Al was running ahead of schedule and called to see if he could come earlier. Al was very polite, shook my hand and introduced himself when he arrived. Al was honest, polite and finished the repair quickly. Al also checked and adjusted the door so it opened and closed completely. I have had 3 dIfferent technicians from your company and they have all been great. Keep up the high quality of service.
- Sheila Szymkowicz
Chagrin Falls, OH
MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY! Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again. A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses. After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables. Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I donâ??t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.
- JOAN TIEFEL
Chagrin Falls, OH
Al did a great job of repairing our garage door. He replaced all the moving parts and now my wife can lift the door with one hand. Al was very proffesional, explained why we were having so much trouble with the door and provided the expertise and parts so our door is safe and works like new. Thanks to Al and Precision Door Service
- Mal Bank
Chagrin Falls, OH
Jeremiah did a great job for us. He is a hard worker who cares caress about the quality of the job and the needs of the customer. Good man!
- Mark Chaffee
Product:
Chagrin Falls, OH
Al did a great job. Very skilled. Great workmanship. Yes Yes Yes. All new door. PERFECT
- Tom Peters
Chagrin Falls, OH
The job was done very professionally. I just thought the price was very high. Other than price a job well done.
- Fred Gage
Chagrin Falls, OH
I am very pleased with the service I received
- Richard Van Dozier
Chagrin Falls, OH
The new doors look great and operate smoothly and quietly. Jeremiah was eager and able to answer all of our questions. We're looking forward to many years of trouble free service! Only minor detail: due to difference in wood trim, I do have a little paint touch up to take care of.
- Darren Klug
Product:
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Eric was top notch! Explained everything he was doing and worked quickly. Was in and out in an hour and my garage is like new again.
- nick szabo