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about Precision Garage Door in:
Solon Area, OH
Precision Garage Door of Clevelandhas received 492 reviews, averaging 4.92 Stars:
Bedford, OH
Twinsburg, OH
Bill Adamini was knowledgable about the Garage door opener and was very professional in the way he installed the opener.He was also very good at explaining the operation of the keypad and the unit on the wall that operates the door.
- Jane Smejkal
Thank you for reviewing Precision and Bill. Our goal is 100% customer satisfaction. Bill is our newest technician and a welcome addition to the Precision family. Please do not hesitate to call on us for any future issue that you or your loved ones may encounter.
Product:
Chagrin Falls, OH
I gave you two stars not because of bad service, Al was professional and did his job well. I made one mistake and that was buying on the spot and not getting an estimate from a competitor, there was nothing wrong with the door when I called you. You may be the best in the business, but I suspect you are the most expensive. Al took 45 minutes to rebuild the door parts and I paid $800. I can't believe Al's time or your parts are worth that much money. I know good service is not cheap but should not be this expensive. You caught me on a bad day for me and good for you. I'm usually not that gullable and I really don't like to get taken and I feel I did. No recommendation for Precision.
- Paul Winberry
We are sorry you feel as if you somehow been taken advantage of Mr. Winberry. Our goal is to fix the right door the first time and for our customers to be 100% satisfied. I will not defend our prices, they are what they are. I can guarantee our parts are better than any others available and we stand behind ours. Hopefully, after many years of trouble-free garage door use your opinion of us will change.
Bentleyville, OH
The service was awesome technician explained everything. He installed a new sparing sinc it had. It been change in 14 years. I will definitely use your service again
- Judith Walker
Thank you for your feedback Mrs. Walker. Our ultimate is for our customers to have a pleasurable experience. We want to educate our customers so they are able to make knowledgeable decision based on our technicians recommendation. We look forward to the opportunity to be of service to you again.
Product:
Chagrin Falls, OH
Tom was prompt, professional and on top of his game. He took a look, saw the problem and had things in hand. I look forward to working with him again on any repairs that I need done.
- Rob Orben
Thank you for taking time to review Tommy. It is very important to him personally and professionally. He is very conscientious and an extremely diligent employee. I am glad your experience was a pleasurable one.
Product:
Solon, OH
prompt. very friendly, courteous. Did not recognize make of door. Told me that I needed cables...did not, existing were fine. a little pricey with quote. got work done same day elsewhere. Thank you for your time, but the guy I had was extremely knowledgeable and accomplished the work almost within an hour, getting the part was easy.
- dale hoherz
Thank you for taking the time to review your experience with our company and Eric. As you obviously know Eric is relatively new to the garage door business, which may contribute to him not being to able to determine the make of your door. There is a huge learning curve to this profession. Input such as yours will shorten the curve because without your review I would not have known where our training could improve. Please do not let this one occurrence deter you from calling us again.
Solon, OH
Returning home after 10PM, I discovered a broken spring. I found Precision on line and called based upon positive reviews. Since my need was fairly urgent they changed their schedule and Brad arrived before 9AM the next day. He was very knowledgeable, showed me the problem and made suggestions for optional use. He completed all with a very professional and timely manner. My only negative is the service and cost is very expensive. Had I known the price and not been in an urgent need, I would have shopped around.
- don caudill
First, I want to thank you for reviewing us. Our parts are more expensive than our competitors because they are better. As you know cost and value are not the same. As time passes you will truly appreciate the work Brad did on your door
Macedonia, OH
My garage door spring was broken and we could not get into our garage. We called Precision, and within 12 hours Brad was at my house. He was very thorough and presented two options to correct the problem. As a women, I could not have been more pleased with the service and honesty I received from Brad by way of Precision.
- janette barnett
Ms. Barnett, As a service company we believe responding quickly to our customers is one of our highest priorities. Earning your trust is key to our success. Thank you for taking the time to express your appreciation for Brads proffesionalism. It is important to him and to us.
Product:
Solon, OH
I called precision doors on Tuesday and Wednesday an hour before sceduled the technician called and asked if he could come earlier than scheduled. Within an hour he diagnosed and repaired the door. All which was during a holiday period. The young man was both professional and efficient. Thanks.
- wayne marok
Solon, OH
Website and the use of it in appointment confirmation and "meeting" my technician before he even came was a great help. Al Fleming was tremendous. Not only did he know what he was doing but he explained it to me in layman's terms. Al also went above and beyond duty by connecting my garage door opener to my car. A feat that I couldn't do in a couple dozen tries. Thanks, Al!
- Mark Presser
Chagrin Falls, OH
came out last minute, I appreciated you fitting me in on such short notice. al did a great job, thanks
- john zingales
Chagrin Falls, OH
Loved the confirmation email that told me my technician, as well as, providing his picture. Al was running ahead of schedule and called to see if he could come earlier. Al was very polite, shook my hand and introduced himself when he arrived. Al was honest, polite and finished the repair quickly. Al also checked and adjusted the door so it opened and closed completely. I have had 3 dIfferent technicians from your company and they have all been great. Keep up the high quality of service.
- Sheila Szymkowicz
Chagrin Falls, OH
MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY! Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again. A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses. After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables. Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I donâ??t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.
- JOAN TIEFEL
Bedford, OH
Tom arrived exactly on time for our scheduled appointment. He diagnosed my problem very quickly, followed up by his recommendation for repair/replacement. He was very courteous, polite and informative. He worked very quickly and then proceeded to explain how everything worked. Based on the appearance of my garage once he had left, you would never have known he had been there. I would definitely recommend Precision Door in addition to calling them myself if additional repairs are needed.
- Cassandra Morris
Solon, OH
Technician is nice and well mannered Did a good job.My only concern is that the service fee is a little too much.
- Zenaida Aldana
Product:
Solon, OH
I was in the market for a company to help with a recent garage door opener problem.....came across Precision and began to research their company. When I began to read through past customer responses, I liked what I read. What sealed the deal for calling them was someone I knew who gave a positive feedback. So I contacted them and they were out the next day. Worked with Brad and he was very, very informative. Provided me a workman like explanation that made it easy for me to understand what happened and what my options were. Glad that I came across them and will certainly pass along the company name to family and friends as needed.
- Tony Razzante
Product:
Bedford, OH
Brad arrived on time for the appointment. He determined the problem of the garage door repair and gave me an estimate. He completed the repair within an hour. I was pleased with his work and the charges and would call again. I found Precision online and in the phone directory.
- jeanne king
Thank you Mrs King We appreciate your feedback
Twinsburg, OH
Tom explained all the features and did a prompt and thorough job.
- Mike Garvin
Twinsburg, OH
Thank you Steve. Very cordial and extremely efficient
- Wade Grant
Chagrin Falls, OH
Al did a great job of repairing our garage door. He replaced all the moving parts and now my wife can lift the door with one hand. Al was very proffesional, explained why we were having so much trouble with the door and provided the expertise and parts so our door is safe and works like new. Thanks to Al and Precision Door Service
- Mal Bank
Chagrin Falls, OH
Jeremiah did a great job for us. He is a hard worker who cares caress about the quality of the job and the needs of the customer. Good man!
- Mark Chaffee
Product:
Solon, OH
What a great company! Brad came out to inspect our 3 garage doors and openers. He installed new vinyl rollers on each and they are so much quieter now. He tightened all hardware and replaced a broken bracket on one door. All thoughout the service visit, he explained everything he was doing and why. I am very, very pleased with the service I received and plan on calling Precision in the future. Thanks for the great service Brad!
- Michelle Corlett
Solon, OH
Al Fleming was very professional, knowledgeable and honest. We will most assuredly call Precision door Service again.
- Cheryl Boone
Chagrin Falls, OH
Al did a great job. Very skilled. Great workmanship. Yes Yes Yes. All new door. PERFECT
- Tom Peters
Chagrin Falls, OH
The job was done very professionally. I just thought the price was very high. Other than price a job well done.
- Fred Gage
Chagrin Falls, OH
I am very pleased with the service I received
- Richard Van Dozier
Northfield, OH
Job well done
- Carl Alder
Chagrin Falls, OH
The new doors look great and operate smoothly and quietly. Jeremiah was eager and able to answer all of our questions. We're looking forward to many years of trouble free service! Only minor detail: due to difference in wood trim, I do have a little paint touch up to take care of.
- Darren Klug
Product:
Solon, OH
The first time I used Precision, I needed emergency service, and they came right away to replace a broken spring. I was very pleased with the quality of work and the promptness. I was comforted by the fact that they were easily identified by their uniforms and their trucks. A few years later, I recognized their logo at the home show and had them back to make some repairs and replace our garage door openers. Again, Al was courteous, prompt,and knowledgable. I am confident this company provides continually good service in a timely fashion.
- linda stiller
Macedonia, OH
Service was great and very professional. Jeremiah was polite, kind, and explained the problems very well. He worked very hard to correct the problem with my garage door under very cold conditions. I will definitely recommend your company and Jeremiah to others.
- Joe Jarzynski
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Bill was very knowledgeable and helpful. He explained in detail. Will use Precision in the future.
- Raymond Miller