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about Precision Garage Door in:
Cleveland, OH
Precision Garage Door of Clevelandhas received 1184 reviews, averaging 4.93 Stars:
Cleveland, OH
Thank you for your feedback Mrs. Hlousek. Our goal is for you to be 100% satisfied so that we may continue to provide you service. We pride ourselves on customer service, so it reassuring to know that was given. Thank you for choosing Precision Door Service
Cleveland, OH
I was happy with the time it took and the service that was done. I will definitley use this company again and hopefully it will be the sevice tech Brad that will be doing the work, Thank You.
- Tom G
Thank you for your feedback Mr. G. I am glad we were able to meet your expectations. I will do my best ensure that Brad is your technician if you need service in the future. Thank you for using Precision Door Service.
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Cleveland, OH
He assessed the problem and quickly fixed it. He asked questions to help determine the problem and even offered to take off some material that had attached to the rung that the wheels ran on.
- Mary Roth
Thank you for your feedback Mrs. Roth. It does not surprise me how helpful Mitch was. I get the same response from all of his customers. He is a very thoughtful and mature young man and we are glad to have him on board. Please do not hesitate to call us if you have more garage door issues.
Cleveland, OH
Had 2 garage door openers installed. Service was prompt and the technician (Tom) was very informative without being pushy at all.
- Thea Zimmerman
Thank you for reviewing Tom, it is very important to him personally and also professionally. We want our customers to be 100% satisfied. Our goal is to help our customers find the best solution to their problem. Glad we were able to help you. Sincerely, Jeffery Ware
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Cleveland, OH
Al was very courteous. we really like our new garage door. The windows let in a lot of light during the daytime. The insulation keeps the inside cooler the summer time and allows us to go into the garage without a coat on in the winter.
- Susan Murphy
We are very happy that you are enjoying your new garage door. Glad we could help
Cleveland, OH
I just want to say thank you very much. I crashed my car into the garage, and needed someone to try to get the garage door down. Unfortuently I cracked the stud and Jim wasn't able to help without taking a chance of the garage corner to fall. We will be calling you when repairs are made, so you can install a garage door. Regards, Debbie Jones
- debbie Jones
Cleveland, OH
I had inadvertently closed the garage door and the only working opener was in my car, in the garage.This happened around the last week of November. It was 8:00 PM and I tried to open the door manually with no success. I called your company and they scheduled an appointment between 10:00 and 12:00.The on-call technician, Eric, called within a half hour and was on site by 9:00 PM. He worked for about a half hour to manually unlock with no success. I authorized him to cut a hole in a panel so we could hit the switch to open the door. This garage had no other means of entry (side door, window, attached to house). He took the information for the new panel and explained that when the door was installed originally, the manual release was installed to the frame of the door instead of the release mechanism. The panel came in about two weeks later and Eric came to do the installation. Unfortunately, the wrong panel had been ordered and the door was not fixed. Eric did install the new panel on Thursday and I no longer have to get out of the car to open and shut the door! The only disappointment was the length of time it took to install the panel. The technician was terrific: very polite and professional, always prompt and called when enroute. I do not know whether this happened by accident or deliberate - I think it was critical to your success that the same technician was on the job thru to completion. Prior to installation we were contacted to determine best date and time and you were always very accomodating. I would definately make referrals to you in the future and call you for additional assistance and purchase. Thank you for your assistance!
- Colleen Stecker
Thank you for your feedback MRS. Stecker. It is very important for us to realize the areas in which we need to improve. Great that Eric was able to get your car out of the garage. It is very unfortunate that we ordered the wrong panel, thereby delaying the repair. It is not coincidental that Eric called you in route. It is critical for us to be respectful of our customers time. The next time we provide service for you I anticipate us earning a five star review. Thank you again.
Cleveland, OH
Al was very courteous and timely. We really like our new door. The windows allow light to come in during the day time. The insulation Al recommended is awesome. Great job Al!!!
- Susan Murphy
Al is one of our most experienced technicians and we have become accustomed to him providing outstanding service. Thank you for your comments.
Cleveland, OH
I was most pleased with the Tech Mitch, he explained the progess, kept me informed and really seemed to enjoy his job, Mitch was very knowledgeable. I would use Precision again!!
- Keith Jackson
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Cleveland, OH
The Best Service ever received! Bar None! The crew was very prompt, courteous and new how to actually perform the job. No running around to find parts, they had everything with them. Now, If I could hire there techs away from them, my company could do just as well! just kidding. Thank you for Doing it right, Doing it at the quoted rate and educating me so that I could make an informed decision.
- Dan Chan
Dan,Thanks for the achnowledging the hard work and dedication of our staff. Our Goal is 100% customer satisfaction and it sounds like we hit the mark with you.
Service Provided:
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Operations Manager: Brad Buzzelli
Cleveland, OH
I appreciate the prompt response to fixing my daughters garage door opener.I met with Tom since my daughter was moving back to Cleveland from Columbus due to a job transfer. With one days notice Tom actually showed up earlier than the appointment we had scheduled for that day. Within about one hour door was working well. Being reasonably priced my daughter was overjoyed.
- jerry vavro
Cleveland, OH
I was desperate to get the garage door opened after work one evening. I had been having many issues with car and had just started a new job. Your technician - Eric, arrived early and proceeded to work. The manual release was incorrectly installed and we had no choice but to please a hole in the door to access by hand. Eric was very polite,returned all calls as he had progress and news of timeframes and costs. I definately would recommend Precision Door in the future. Colleen Stecker
- Colleen Stecker
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Cleveland, OH
Al was thorough and efficient. Please tell him he can leave the remote he's bringing in my mailbox if I'm not home. Good job Al and Happy Holidays!
- Carrie Smith
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Technician: Al Fleming
Cleveland, OH
I was impressed that the replacement springs have Precision's name on them, and are guaranteed. The customer service representative who answered my call was knowledgeable, professional and very nice, and I was able to get same day service. Jeff and Mitch were very good at explaining everything and left my garage neat and tidy. I am very, very pleased with the results.
- Musette Vincent
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Cleveland, OH
Precision Garage Door was able to come out in less than 2 days and Al was friendly and fixed the door in less than an hour. he is a great technician and Precision Door is our main garage door handyman now!
- John Potts
Mr. Potts, Thank you for taking the time to express your satisfaction with the service Al provided. We are pleased to have earned your trust.
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Technician: Al Fleming
Cleveland, OH
Technician was prompt and efficient and work was well done. I am very pleased with the service and will use your firm in the future. I also appreciated the email notification prior to the service call as to the identity of the technician coming to my house.
- John Posch
Cleveland, OH
Called early morning and got a same day appointment. At first was hesitant given prior history with other companies but was pleasantly surprised when the Precision crew showed up on time. They were very friendly, and extremely knowledgable. I would recommend them to all who need garage door repairs.
- dost khan
Cleveland, OH
Our tech was Tom he was very friendly and on time .He knew his job well and finished in a timely matter he explained some things to us we had questions about which put our minds at ease thanks for the good job !!!! keep it up we will recommend this company to our friends and family.
- del stanaszek
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Cleveland, OH
The technician was very polite. However he did not have the equipment necessary to fix my gargage door and tried to sell me a garage door opener system instead. He said he would get back to me to schedule another appointment but I have yet to hear from him. Im starting to believe that he never intended to fix the lock on garage door and was trying to get a bigger sale. I do not want a system I just want to be able to lock my garage.
- karen bothwell
I can understand your feelings. Thank you for writing this review. It allows us to pinpoint the areas where improvement is needed. We pride ourselves in 100% customer satisfaction and obviously we fell short this time. I apologize to you. Hopefully we will have an opportunity to demonstrate our commitment to providing the best possible service to our customers in the future.
Cleveland, OH
I was impressed with the both the quality & workmenship of your product and the installer. I would recommend your co. to future clients of mine. Thank You! Mr. Carmen Gatto
- Carmen Gatto
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Cleveland, OH
Eric came to my house only an hour and a half after calling Precision. He quickly diagnosed the problem and immediately started working to fix it. He was very polite, professional, and efficient. For the timely service and fast, thorough work to repair my door, the price was much less than I expected. Thank you!
- nathan buckner
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Cleveland, OH
I called on a sunday and Eric was at my door within the hour to fix my broken garage door. Very professional and prompt servce. It cost me a little more than I expected but I am very happy with the job that was done.
- manju markandaya
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Cleveland, OH
Fast and excellent service! Technician friendly, courteous and professional. Explained everything expertly and performed the repair(s) in less than 45 minutes. The garage needed newer parts and now functions quietly without a hitch. Will last another 15 years and love the warranty! Will definitely recommend. Thanks.
- gayle applegate
Cleveland, OH
I located your company in the phone book, did some research and I liked what I saw. I was not disappointed. Your website was wonderful--how nice it was to know something about the technician scheduled to do my work. Even though that did change, Howard, my replacement, was exceptional! Prompt, courteous and knowledgeable. He explained what was being done and why. I could not have asked for a better experience. I will be needing service in the future, and the company I will be calling is Precision! Thanks again.
- Nancy Valente
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Cleveland, OH
We were very pleased with the service provided.
- Camille Patrick
Cleveland, OH
Tom came out and took one look at the garage opener and informed me that it needed to be replaced with a better unit. He quickly installed the new unit while making it a nice & neat install. Tom was very professional and I would refer him to anyone needing a garage door system replaced.
- Brian Moran
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Cleveland, OH
THE SALES REP,HOWARD, WAS PROFESIONAL AND KNOWLEGABLE AND DID A GREAT JOB.
- kim mcguire
Cleveland, OH
The technician was professional, showing me what needed to be done to correct our problem, and what he would recommend from his overall checking. he gave me time to call my husband so he could talk with him. The technican's name I believe, began with an E, but he was wearing a shirt with "Brian" on it. He explained the reason for it. I hope that has been resolved. He cleaned up after he finished (which did not take as long as I expected) and showed me everything he replaced, explaining how often the parts should be lubricated. He did not show the old parts taht he had removed, and I did not think to ask to see them.
- Claudette Cassel
Cleveland, OH
We needed our garage door fixed in the evening when most places were closed. Our service man came out quickly and our door was fixed in no time. We were allowed to use an online coupon, so we didn
- Debbie Holecko
Cleveland, OH
I was very pleased with the work performed by Brad. Brad is very skilled and knowledgeable. I just wanted his manager to know I am 100% satisfied with the service done on my door. I will most definitely use Precision again and I will request Brad. Thank you Precision.
- Diana Malek
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Operations Manager: Brad Buzzelli
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
I have used Precision Door twice now and both times have been very favorable experiences. The most recent was when my garage door woould not open. They were able to come the same door (within a couple hours of my calling) and fixed it pretty quickly. The technician was very nice and knowledgeable. Thank you! I have recommended Precision to others!
- Heather hlousek