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about Precision Garage Door in:
Beachwood, OH
Precision Garage Door of Clevelandhas received 176 reviews, averaging 4.97 Stars:
Beachwood, OH
Great customer service is the foundation our business is built on. It starts with the initial phone call and continues throughout our contact with the customer. Our technicians are prompt, courteous and very professional. We are very happy that your experience was a good one. Please share that with others. Again, thank you for choosing Precision.
Beachwood, OH
The service technician (Bill) phoned thiry minutes before his arrival and arrived in thirty minutes. He arrived with the parts needed for the job (new door opener, parts to repair door and required tools) and completed the job in a professional manner. He was knowledgeable about all components and very customer friendly. He was one of the best service technicians that we have had during the forty years that we have lived in Shaker Hts. Precision was excellent overall: the website was excellent, the bios on the service technicians was outstanding, the product information was very useful and the service was unexpectedly good (contacted on Saturday afternoon and work commpleted on Sunday morning). [We called Action Door at the same time as Precision. Action scheduled us for a callback on Monday (today) -- needless to say, Action lost our business because the work is done!] We will recommend Precision to any of our friends and neighbors who need garage door service.
- Ray Hellstern
What an awesome review. Thank you so much your feedback. A review like this shows me are doing a good job.
Service Provided:
Product:
Technician: Bill Adamini
Beachwood, OH
Excellent service by Matt. Prompt, courteous; explained work to be done clearly, cleaned up thoroughly. Will use your services again in the future.
- John Johnson
Thank you for taking time review Matt. Matt is an excellent technician and clearly provides the highest level of customer service. Thank you and please tell others about us.
Product:
Beachwood, OH
The person that came to fix my garage door was very nice. The door works fine now.
- Wendy Rabinovitz
Thank you for taking the time to review your experience with us. We are pleased that it was a good on and that your door is functioning properly. We want to fix it right the first time.
Product:
Beachwood, OH
Excellant
- Lou Ames
Thank you for taking the time to review us.
Beachwood, OH
Jim was very knowledgeable, friendly and prompt.
- JeanneWeitman
Thank you for allowing us to service your garage door. Please share your experience with others.
Product:
Beachwood, OH
I couldn't believe that you were willing to schedule a same-day service (as it was, I asked for the next day). Not only was Matt, your technician, here on time, he actually called to see if he could come sooner -- a welcome change from service providers who say they'll be over between noon and four and show up at five.
- Patricia O'donnell
Thank you for your feedback Mrs. O'Donnell. At Precision we are attempting to dispel the notion that service providers don't consider our customers time valuable. We want to set ourselves apart from other garage door companies. We understand that it is the little things that make a huge difference in how we are viewed. Matt, as all of techs, does an excellent job of representing Precision. Thank you for allowing us to service your gartage door.
Product:
Beachwood, OH
You have a super tech in Ryan. He was courteous and very helpful. He is well trained on garage door products. I rate him excellent and was very fortunate to have him service my garage door.
- Raymond Fischer
thank you for taking the time to review your experience with Ryan. We are quite satisfied with Ryan's knowledge and also calm demeanor. Thank you for choosing Precision.
Product:
Beachwood, OH
AL IS A WONDERFUL TECHNICIAN. VERY GOOD COMMUNICATION SKILLS. VERY PROMPT AND ALWAYS CALLS AHEAD OF TIME. IT IS ALWAYS A PLEASURE DOING BUSINESS WITH PRECISION AND AL IN PARTICULAR.
- SETH HIRSCHFIELD
THANK YOU FOR YOUR FEEDBACK. WE REALLY VALUE OUR CUSTOMERS AND THEIR TIME. WE TRUST THAT YOU WILL CONTINUE TO ALLOW US TO PROVIDE SERVICE TO YOU AND HOPE YOU WILL RECOMMEND US TO YOUR FRIENDS AND FAMILY.
Beachwood, OH
Matt was great. He arrived to my home exactly when promised. He was professional the entire time and explained what was wrong, how he could help, and how to ensure it doesn
- Josh Fuchs
Thank you for reviewing Matt. He is very knowledgeable and very professional. I am pleased he was able to solve your issue. Thanks for allowing us to be of service to you.
Product:
Beachwood, OH
We knew we had a broken garage door spring (torsion spring). When Bill A. came out, he showed me that we had more than just a 'spring' problem---actually several parts needed to be replaced because they were wearing out or already broken (such as the 'shaft'). We were dismayed the whole job cost more than $900, however, our existing parts were over 30 years old, so it was time. The springs cost a LOT more here in Cleveland than they did in L.A. when I had my garage door springs replaced by Precision. I was also dismayed when the door refused to go down in the early afternoon (the same day the parts were replaceed) and I had to have Bill A. come back again to make an adjustment. My brother, who is an electrician, came over in the afternoon before Bill returned and he (my brother) actually determined what the problem was and made the adjustment (to the sensor).
- Margret Hamilton
Thank you for your feedback. This is a perfect review, it lets me know my technicians are actually educating our customers. The price may have been more than you anticipated but Bill was able to convey the value of going with the lifetime warranty. We really do appreciate your business and please do not hesitate to call if you have any concerns.
Product:
Beachwood, OH
very pleases with work and timely meeting my needs and getting the job done on time
- Martin Goren
Beachwood, OH
My 50 plus year old garage door would not open at 6 am and I had to be down in Columbus for a meeting by 11am. Brad worked me into the beginning of his day on an emergency and was very helpful. He somehow found a way to get the garage door open and get my car out of the garage. He was so helpful and I was able to make it to Columbus in time. I am getting a new garage door through Brad and not calling anyone else for a quote. The service I was given by Precision and Brad has made me a customer for life.
- Mike Conway
Thank you for your feedback Mr. Conway. I am so happy that Brad was able to assist you in keeping your appt. in Columbus. Our goal is 100% customer satisfaction. We definitely want you as our customer for life. Thank you.
Beachwood, OH
Al was really wonderful. He was very upbeat and polite. Our garage door is working so much better. The only minor complaint is that he should have swept up after himself. Having to clean up after a repairman leaves a mess is a pet peeve of mine.
- David Cohen
Thank you for your feedback. I was pleased with what I read until I read the part that he did not clean up after he completed the job. We can't stress enough to our techs the importance of customer service. Our goal is 100% customer satisfaction and obviously we fell short. Thanks for your candor, it shows the areas that we need to improve.
Beachwood, OH
I highly recommend Precision Door Services. I was able to get a same day appointment to fix our door. Not only that, they came exactly when they said they would and even called 15 minutes before arrival so I would know they were almost there. It's really important to me to not have to waste time waiting all day for service. Once at my home the service was competant, professional, and efficient. There was no high pressure up-selling--just courteous service.
- dan davis
Thank you Mr. Davis for your feedback. We strive to provide same day service. We know and appreciate how valuable your time is. We stress to our techs to call ahead to give our customers an estimated time of arrival. I am glad we were able to solve your garage door issue. If you have any problems in the future please do not hesitate to call on us again.
Beachwood, OH
It was expensive but the service was very good and the garage door now functions much better.
- Leann Olansky
Product:
Beachwood, OH
The satisfied reviewers Precision had on Angie's List, and the great deal that you offered on the garage door tune-up and roller replacement were both good advertising. Jeffery and Tom replaced the old metal rollers with much quieter ones, and fixed problems we were having the the speed and force with which the garage door opened and closed. They also fixed a problem where the garage door would open again immediately after being closed. Finally, they did a safety inspection and lubricated the moving parts. Finally our garage door works like it is supposed to!
- Alex Barron
Product:
Beachwood, OH
I like how quiet the new door opener is. It seems to be slower than my old opener.
- Wendy Rabinovitz
The new PDS-4700e moves just slightly slower than a conventional operator. This slightly reduced speed puts less stress and the door and contributes to its extemely quiet operation.
Product:
Beachwood, OH
Precision repaired a broken spring and bent back some hinges that were damaged when the original spring broke. As well as a little tune-up work. It was more expensive than I had hoped but Steve was very personable and professional in carrying out the work.
- Bruce shand
Beachwood, OH
Our garage door had stopped operating with no apparent power outage.The ad in the phone book was noticeable, and when I called, Jim was extremely friendly. I set up an appointment, and Al called to say he could be here early if that worked for me, and it worked out great. Al was very friendly and helpful. He explained the problem, and suggested getting new rollers. I would definitely use Precision again, and reccommend them !
- Elise Schwartz
Beachwood, OH
I am happy to write a review of your service and your product. A year ago, I had a new garage door opener installed by someone who did not stand behind the job. The opener never worked well. I contacted your company and technicians came out advising me that the opener needed to be replaced. I was impressed with the professionalism, efficiency and politeness of both men. At the time I could not afford the new opener so I waited until 2010. Yes, you met my expectations. This new technician was equally professional. He serviced my garage door and gave me tips on annual service for the future. The opener works perfectly, is quiet and smooth operating. I love it! I will definetly use Precision again and recommend Precision to others.
- Ruth Addison
Beachwood, OH
Several months ago we needed a garage door repair. I found Precision in the Yellow Pages along with a discount coupon. We called and were very glad we did. The service was impeccable. Brad Buzzelli was the technician. He was courteous, professional and very knowledgeable. At the time of the repair, we talked briefly about eventually purchasing new garage doors. Brad talked to us about it briefly, explaining our options but without any sales pressure at all. Months later, we decided to replace the old doors and called Precsion and requested Brad. We made am appointment to get an estimate. Again, Brad was prompt, professional and a pleasure to deal with. Within a week or so, we had our new doors. They were installed in a timely manner and all of the old equipment was removed from our property. We were extremely happy with the job from start to finish and would not hesitate to recommend Precision to our friends and family. Thanks!
- Claudia Marmaros
Beachwood, OH
You guys are absolutely the best garage door company out there! My wife and I are extremely happy with our new door purchases. For years we lived with our old, loud, annoying doors and operators that would aggravate us constantly. There was no way you could open the door without everyone in the house knowing, hearing that awful sound. But we didn't really know that there was something better until we met Jim and he demonstrated what a quality door and operator could do. This new system is SILENT! We see our friends' jaws drop when we press the button to show them. It's amazing what a difference a great door makes - we use this door more than any other in the house and it just makes us feel great every time we use it. The door itself is high quality and not one of those common "plinky" kinds that makes a cheap metallic sound when you flick it with your finger. It's clear that this system is built so well that it will last a lifetime and it's way worth the additional investment. No more door troubles. Thanks so much for your great service. We have enjoyed these new doors for the past couple of years and continue to recommend your company to everyone we meet.
- Glen Kuenzler
Beachwood, OH
We had used Precision in an emergency 5 years ago and Al did a great job of repairing our door. He also made sure we got the lifetime warranty which made a huge difference as he had to replace the spring and because we originally got the warranty, there was no charge on this repair.
- William Levine
Beachwood, OH
Jeremiah did a great job. He worked quickly, was polite, and made sure that we understood how to use the devices. He is also a big fan of your company and product - especially in terms of qualities of your products. The companies' same-day service is the reason behind our choosing you. Thanks.
- Larry Rothenberg
Beachwood, OH
Service was excellent! Thanks, Precision.
- Bridgid Foster
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
I had great prompt service from the moment I called until the work was completed. The same day service gave me the confidence to call Precision. The customer sevice on the p phone was very helpful and my technician Anthony was extremly good. He was prompt, explained averything, and very professional.I could not have been more please in choosing Precision for my service. Thank you, Dennis Cahn
- Dennis Cahn