Garage Door Repair in Greater Cleveland - Page 2
Precision Garage Door
Same-day garage door repair in Greater Cleveland, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Cleveland
Proudly serving the Greater Cleveland community with same day service.
Recent 1-Star Reviews from Cleveland
Sunny Sun
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
My garage door didn't move, but I could hear the motor noise. So I searched the internet, and called this company because I put in the key words, "garage door service", "Shaker Heights". A guy came over on the same day saying I need to change this and that. I asked him if he can make it work and I will consider his suggestion later. He then became to be not as enthusiastic as he was before. The door didn't work again just three days after the repair. I had to call another company to get it done again.
At Precision Door we put the safety of our customers first. From time to time this means that we will not repair a door if, after the repair, the door will continue to pose a hazard. Unfortunatly this customers door was in a very poor, and unsafe, condition. In spite of the danger to himself and his family he wanted only a partial "band aid" repair. He was informed at the time that the limited repair he wanted carried no warranty as it did not address the actual service issues with the door.In this case the customer was willing to ignore the Technicians advice resulting in additional service after only three days. We regret this situation occured but we will not jepordize the safety of our customers for the sake of a few dollars.
Technician: Al Fleming
Service: Garage Door Repair
jane lacoste
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I called and talked to the service manager about our experience with this technician - Jeremiah. He was very unprofessional on the phone and in person. He made you feel like an idiot because you weren't using the correct terms such as "J Bar". He was arrogant and didn't even finish fixing the door correctly. He even tried to not come out and just tell us to fix it ourselves (putting bolts into the door). He also didn't explain the charges very well. My husband had already been told the price was $85 and a check had been written and then was told it would be $115. I understand he used a part we had to pay for, but he didn't explain the extra energy charge which hadn't been charged on our first trip to our home in the fall. I had to call the company back after he left once I realized that the door wouldn't completely touch the ground and snow could actually come into the garage. After my call, they sent Brad Buzzelli out who was professional and very friendly. He fixed the door and answered every question I had. I would have Brad back to my house again, but never again Jeremiah.
Thank you Ms. LaCoste for your feedback. I want to apologize for your bad experience with Jeremiah, at Precision our main objective is for our customers to be 100% satisfied. Obviously that was not the case. I will inform you that because of Jeremiah's attitude his is no longer under our employ. Brad is more representative of the quality of service we aspire to provide our customers. Thank you for choosing Precision.
Service: Garage Door Repair
