Read what people are saying
about Precision Garage Door

We decided to go ahead with Mitch's recommendation based on the warranty of the product. It cost a bit more but hopefully it will allow us to be worry free in future years with your lifetime guarantee. Mitch was great; easy to deal with and did the work quickly and was very clean and neat.

- Victor Kosik

Thank you for reviewing us. That is our goal, to offer our customers peace of mind. We stand behind our lifetime warranty 100%. We also encourage our technicians to be professional, courteous and neat. Mitch demonstrated the ability to be all of the above.

Mitch was on time, very good at his work. Door was fixed and working within the hour. Job well done.

- david reininger

Prompt, knowledgeable and efficient. Sounds like Mitch provided you a pleasurable experience. At Precision our goal is 100% customer satisfaction. I also applaud Mitch for doing a good job. Thank you choosing Precision.

Spring broke could not get car out of garage. Called Precision and they were able to send Paul out within 2 hours. POaul helped me get door open long enough to get car out so could function again. Door very old and instead or repair, Joe helped me choose a new door that will be installed 4 days. This is excellant service. I expect the install to be done ontime without incident.

- Dave Randolph

Thank you for reviewing both Tom and Precision. We take great pride in our prompt service. Our goal is 100% customer satisfaction so you can rest assured that we will meet or even exceed your expectations.

Tom Paulus called in advance as requested and showed up on time. He was very professional and explained we needed an overhaul when all we expected was a spring repair. Tom explained Precision warranty and heavy duty components. Unfortunately our finances prohibit us from doing more that trying to replace these old springs.

- ted mcmanamon

Our goal at Precision is to offer our customers a long term solution. Since Tom was very thorough explaining how a door works and how to make it work better, don't wait until something goes wrong. Allow to come and do the rest of the repairs so you will have some peace of mind.

Brad did a good job. I thought it was a very expensive replacement of two springs, however. I don't mind paying for good work and good service, but the price was very high. Brad came back on Saturday morning, just as he said he would do, we did agree that he would call us to confirm that he would come, and he did not do that. As I mentioned previously, however, Brad did a very good job. He was quick, and he was honest.

- shea wickes

We are glad that you appreciate quality work and excellent service. At Precision that is our hallmark. I do appreciate you pointing out that Brad did not call on his way, that is so unlike him. This gives us the opportunity to become better. Thank you.

I just want to say thank you very much. I crashed my car into the garage, and needed someone to try to get the garage door down. Unfortuently I cracked the stud and Jim wasn't able to help without taking a chance of the garage corner to fall. We will be calling you when repairs are made, so you can install a garage door. Regards, Debbie Jones

- debbie Jones

I had inadvertently closed the garage door and the only working opener was in my car, in the garage.This happened around the last week of November. It was 8:00 PM and I tried to open the door manually with no success. I called your company and they scheduled an appointment between 10:00 and 12:00.The on-call technician, Eric, called within a half hour and was on site by 9:00 PM. He worked for about a half hour to manually unlock with no success. I authorized him to cut a hole in a panel so we could hit the switch to open the door. This garage had no other means of entry (side door, window, attached to house). He took the information for the new panel and explained that when the door was installed originally, the manual release was installed to the frame of the door instead of the release mechanism. The panel came in about two weeks later and Eric came to do the installation. Unfortunately, the wrong panel had been ordered and the door was not fixed. Eric did install the new panel on Thursday and I no longer have to get out of the car to open and shut the door! The only disappointment was the length of time it took to install the panel. The technician was terrific: very polite and professional, always prompt and called when enroute. I do not know whether this happened by accident or deliberate - I think it was critical to your success that the same technician was on the job thru to completion. Prior to installation we were contacted to determine best date and time and you were always very accomodating. I would definately make referrals to you in the future and call you for additional assistance and purchase. Thank you for your assistance!

- Colleen Stecker

Thank you for your feedback MRS. Stecker. It is very important for us to realize the areas in which we need to improve. Great that Eric was able to get your car out of the garage. It is very unfortunate that we ordered the wrong panel, thereby delaying the repair. It is not coincidental that Eric called you in route. It is critical for us to be respectful of our customers time. The next time we provide service for you I anticipate us earning a five star review. Thank you again.

From the initial phone cal to the knock on the door, Mitch was totally professional. It was a very pleasurable experience- the way service should be-. I couldn't be happier. Mitch is truly an asset.

- Sherry Young

Thank you very much. It is important for our customers to be 100% satisfied. Please allow us to be your garage door service company of choice.

Al was very courteous and timely. We really like our new door. The windows allow light to come in during the day time. The insulation Al recommended is awesome. Great job Al!!!

- Susan Murphy

Al is one of our most experienced technicians and we have become accustomed to him providing outstanding service. Thank you for your comments.

In scheduling my service appointment, I was given the name of the technician and emailed an appointment confirmation that provided his picture, bio and reviews from customers he had previously serviced. Knowing about Tom and his level of service was an added benefit min putting my mind at ease. On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time arrival. Upon his arrival I was greeted pleasantly with a warm smile and a firm handshake. After evaluating what needed to be replaced Tom told me what options were available considering I had service rendered on the same garage door less than a year ago from a competing Company. Throughout the job, Tom displayed no sign of unease by my questions or watchful eyes upon him. Tom exceeded my expectations by lubing my garage door, adjusting the chain and operator of one door and not only did he service that door he took upon himself to inspect my other door. Wow, it was quite reassuring to have someone as competent and efficient as Tom providing service to my garage doors.

- Audria White

Thank you for reviewing Tom's service call. Your 100% satisfaction is so important to us. If you have any problems with your door please call Precision and we assure you will not be disappointed.

The e-mail i receved was so nice that way you know who is coming to your home. Mitch was very nice and cleaned up after himself. Thanks for haveing such a wonderful person work for you. Thanks Vicki

- Vicki Roggenback

Thank you Mrs. Roggenback. We have all felt some anxiety when a strangers comes to home. It is very comforting to know the person has a clean background, is drug-free and is professional. we want our customers to have some peace of mind. Hopefully, we achieved our goal.

I have to admit that I was impressed with the level of service provided. From the customer service rep, the e-mail with installers picture(very professional),and finally the on time service call. My installer was very knowledgeable, courteous, and efficient. I will definitely use this service again in the future and recommend them to others!!

- Derrie Ross

Thank you very much for your feedback Mrs. Ross. I am so glad that you appreciate the customer service that we provide. Our intent is to exceed our customer's expectations so their experience with Precision is a very pleasurable one. Please do not hesitate to call us if you or someone you know has a garage door issue.

In scheduling my service appointment, I was also given the name of the technician and emailed an appointment confirmation that provided his picture, bio and reviews from customers he had previously serviced. Needless to say, knowing about Tom and his level of service beforehand was an added benefit in putting my mind at ease. On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time of arrival. Upon his arrival, I was pleasantly greeted with an introductory smile and handshake. After quickly evaluating what needed replaced, he told me what options were available considering I had service rendered to the same garage door less than a year ago from a competing company. Throughout the job, he displayed no sign of unease by my questions, or watchful eyes upon him. In testing his workmanship, Tom went beyond my expectation, in lubing, adjusting the chain and operator of the one garage door; and performing the same to the other. It was definitely reassuring having someone as competent and efficient as he, servicing my repair/replacement needs.

- Audria White

We have put some time and effort into developing our website for exactly the reason you mentioned. It relieves a great deal of trepidation when know who is coming into our home to provide service. Our goal is 100% customer satisfaction. It starts with the initial phone call and continues even after the job has been completed. If you or someone you know ever have problems with their garage door please call on us. our customers are our business. Thank you.

Fast, friendly, on time service at reasonable charge. Would recommend!

- bryan wolfli

Thank you for your feedback. We strive to provide 100%customer satisfaction. It is very important that our technicians represent us in a positive light. Brad does an excellent job of that.

Mitch, our technician, is professional and polite. He is knowledgable and described garage doors as well as options. Our experience with Precision thus far is excellent. Edie Myers

- Bill Myers

Thank you for your feedback Mr. Myers. Our goal is to educate our customers so they have the ability to choose the best possible option to solve their problem. Mitch is an exceptional young man and I can assure you the excellent service will continue. Thank you again for choosing Precision Door Service.

Al did a great job on the installation. Garage is much warmer. Thanks, Mark Ferry

- Mark Ferry

Thank you Mr Ferry for taking the time to gives us feedback about your experience with Al and Precision Door. Please enjoy your new garage door and stay warm.

Tom did an excellent job of explaining my options. Whatever I decided on doing would be perfectly fine with him. I didn't feel pressured to purchase something I didn't need. Toms' main concern was getting my door fixed properly at an option that was acceptable to me. He completed the garage-door-rebuild in under 45 minutes just like he promised and left the garage the same as it was when he arrived. Tom is very professional and an asset to the company. I've already recommended Precision to my sister on the east-side and I'll continue to do so in the future.

- Ted Henninge

Thank you so much for reviewing both Tom and Precision. This is exactly our intent, to satisfy our customers 100% so they will gladly recommend Precision Door to people they truly care about. Tom is an asset to our business. He is the consummate professional and always has the customer's best interest in mind when making recommendations.

Matt was very knowledgable and efficient. He did a great job replacing all the parts and motor. I am very pleased with his professionalism.

- Chuck Morrow

I was most pleased with the Tech Mitch, he explained the progess, kept me informed and really seemed to enjoy his job, Mitch was very knowledgeable. I would use Precision again!!

- Keith Jackson

The Best Service ever received! Bar None! The crew was very prompt, courteous and new how to actually perform the job. No running around to find parts, they had everything with them. Now, If I could hire there techs away from them, my company could do just as well! just kidding. Thank you for Doing it right, Doing it at the quoted rate and educating me so that I could make an informed decision.

- Dan Chan

Dan,Thanks for the achnowledging the hard work and dedication of our staff. Our Goal is 100% customer satisfaction and it sounds like we hit the mark with you.

I appreciate the prompt response to fixing my daughters garage door opener.I met with Tom since my daughter was moving back to Cleveland from Columbus due to a job transfer. With one days notice Tom actually showed up earlier than the appointment we had scheduled for that day. Within about one hour door was working well. Being reasonably priced my daughter was overjoyed.

- jerry vavro

My service technician gave me his expert opinion, and left the decision up to me, without any hard sell. In the end I agreed that it was safer and more economical to replace my older, badly damaged door. Fast and efficient.

- Tony Watts

Mr.Walls, Thank you for taking the time to send us the kind words. Our technicians are trained to educate our customers. We believe that an educated customer is a satisfied customer and satified customers will refer us to their family, friends and neighbors.

I feel fortunate to have selected your company to service my garage door problem. From the initial phone call to meeting with the service technician I found your company to be well organized, professional and especially competent. As most consumers I was concerned about having to deal with a contractor while trying to resolve my unexpected garage issue. Those concerns were relieved by discussing my situation with Brad Buzzelli and the rapport he established by his patience, understanding and his thorough explanation of the recommended service.

- Joe Artim

I was desperate to get the garage door opened after work one evening. I had been having many issues with car and had just started a new job. Your technician - Eric, arrived early and proceeded to work. The manual release was incorrectly installed and we had no choice but to please a hole in the door to access by hand. Eric was very polite,returned all calls as he had progress and news of timeframes and costs. I definately would recommend Precision Door in the future. Colleen Stecker

- Colleen Stecker

Al was thorough and efficient. Please tell him he can leave the remote he's bringing in my mailbox if I'm not home. Good job Al and Happy Holidays!

- Carrie Smith

I was impressed that the replacement springs have Precision's name on them, and are guaranteed. The customer service representative who answered my call was knowledgeable, professional and very nice, and I was able to get same day service. Jeff and Mitch were very good at explaining everything and left my garage neat and tidy. I am very, very pleased with the results.

- Musette Vincent

Tom was very pleasant. He did a fine job explaining his work and the operation of our new garage door operator.

- Jean Steigerwald

Brad did and excellent job. He explained everything very well and was very personable. The garage door works better than ever-even when they were new. We are very happy with the Precision Door product and service.

- Colette Ide

Ms. Ide,Thank you for the kind words. Brad is an excellent technician and will be pleased you took the time to praise him.

Returning home after 10PM, I discovered a broken spring. I found Precision on line and called based upon positive reviews. Since my need was fairly urgent they changed their schedule and Brad arrived before 9AM the next day. He was very knowledgeable, showed me the problem and made suggestions for optional use. He completed all with a very professional and timely manner. My only negative is the service and cost is very expensive. Had I known the price and not been in an urgent need, I would have shopped around.

- don caudill

First, I want to thank you for reviewing us. Our parts are more expensive than our competitors because they are better. As you know cost and value are not the same. As time passes you will truly appreciate the work Brad did on your door

My garage door spring was broken and we could not get into our garage. We called Precision, and within 12 hours Brad was at my house. He was very thorough and presented two options to correct the problem. As a women, I could not have been more pleased with the service and honesty I received from Brad by way of Precision.

- janette barnett

Ms. Barnett, As a service company we believe responding quickly to our customers is one of our highest priorities. Earning your trust is key to our success. Thank you for taking the time to express your appreciation for Brads proffesionalism. It is important to him and to us.