I randomly chose Precision from the yellow pages because of their BBB member status. From the initial phone call to the completion of service the experience was excellent. The woman I spoke to explained that weekend service was not an additional charge and asked for the promotional, cost saving code, from the advertisement without my having to ask. The service technician, Brian, showed up on time, was professionally dressed (shirt with logo),introduced himself, and was courteous throughout the repair. He explained three repair options, with corresponding costs, and allowed me to decide without pressure. He proceeded with the repair and was in and out within the time frame he had estimated. The repair was fairly straightforward without complications. Brian explained the warranty and how to contact the company in the event of further or future problems. All in all it was a very good experience. I would, and have, recommended Precision to my friends, and associates on my Condo Association"s Board of Managers. Even though we, as homeowners, do not like to have to repair such things as garage doors, thanks for a great experience nevertheless.