Garage Door Repair in Greater Cleveland - Page 166

Robert Armstrong

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Howard was proffesional, courteous and proffesional. He explained everything in detail and completed the work quickly.

Doreen Kelleher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Both technicians were knowledgable, courteous and helpful. I amdelighted with my new door. I am glad I chose your company.

Sheila Szymkowicz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Loved the confirmation email that told me my technician, as well as, providing his picture. Al was running ahead of schedule and called to see if he could come earlier. Al was very polite, shook my hand and introduced himself when he arrived. Al was honest, polite and finished the repair quickly. Al also checked and adjusted the door so it opened and closed completely. I have had 3 dIfferent technicians from your company and they have all been great. Keep up the high quality of service.

Silvia Karas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I think Brad is very knowlegeable and very prompt in making his appointment with me. He is well mannered and he let me know exactly what he was going to do at my home. Very good man. Thank you

George Ammar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The sevice we received was prompt and professional.

Michael Hofherr

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brad was very knowledgeable and took the time to explain things. That was very much appreciated and rarely comes from someone providing a repair service. He was also on time, which was much appreciated.

David Vectirelis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was glad Precision was able to service my garage door on a Sunday. The torsion spring broke Saturday night and I didn't want to have to miss work on Monday. Tom arrived on time (after calling to say he was on his way!). He was very professional and explained all of my options. After I gave him the go-ahead he got right to work and completed the 'rebuild' in just over an hour. Other than the unexpected expense of the repair (a bit on the expensive side!) I had no complaints about the quality of the technician (Tom) or the work performed.

Patrick Makselan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We found the work that Precision was done perfectly and the service the Eric gave us was excellent. He was the perfect gentleman. We looked up and found you had the BBB approval and that is why we chose you to do this work. Eric replaced our garage door opener and put an outside access pad too for us which we find is most helpful Thank you for the excellent service you do. God bless.

Gerald Evans

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Howard was/is a very good representative for your firm. He temporarily fixed my door in a very prompt manner. I look forward to seeing him again as soon as the new door is available for installation. I'm glad that I contacted Precision

Cheryl HARRINGTON

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great Job! Very personable.

boni dellarose

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We contacted Precision Door Service for garage door maintenance and to change the rollers. We appreciated the quick professional response provided by Howard K. Thanks to Howard our garage door now opens smoothly and quieter after he installed nylon rollers and made various adjustments.

Nancy Valente

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I located your company in the phone book, did some research and I liked what I saw. I was not disappointed. Your website was wonderful--how nice it was to know something about the technician scheduled to do my work. Even though that did change, Howard, my replacement, was exceptional! Prompt, courteous and knowledgeable. He explained what was being done and why. I could not have asked for a better experience. I will be needing service in the future, and the company I will be calling is Precision! Thanks again.

Cathryn kavan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast, efficient, on time.

Camille Patrick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very pleased with the service provided.

JOAN TIEFEL

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY! Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again. A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses. After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables. Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I donâ??t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.

Cassandra Morris

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom arrived exactly on time for our scheduled appointment. He diagnosed my problem very quickly, followed up by his recommendation for repair/replacement. He was very courteous, polite and informative. He worked very quickly and then proceeded to explain how everything worked. Based on the appearance of my garage once he had left, you would never have known he had been there. I would definitely recommend Precision Door in addition to calling them myself if additional repairs are needed.

Deronda Strickland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom was exceptionally professional and a real credit to your organization. I will refer your company and Tom to others needing repair.

Eric Moeller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Howard did a very good job. He made sure everything was working properly before he left. He also explained what and why he was doing what he did.

Zenaida Aldana

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician is nice and well mannered Did a good job.My only concern is that the service fee is a little too much.

kim mcguire

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

THE SALES REP,HOWARD, WAS PROFESIONAL AND KNOWLEGABLE AND DID A GREAT JOB.

Brian Moran

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom came out and took one look at the garage opener and informed me that it needed to be replaced with a better unit. He quickly installed the new unit while making it a nice & neat install. Tom was very professional and I would refer him to anyone needing a garage door system replaced.

Claudette Cassel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was professional, showing me what needed to be done to correct our problem, and what he would recommend from his overall checking. he gave me time to call my husband so he could talk with him. The technican's name I believe, began with an E, but he was wearing a shirt with "Brian" on it. He explained the reason for it. I hope that has been resolved. He cleaned up after he finished (which did not take as long as I expected) and showed me everything he replaced, explaining how often the parts should be lubricated. He did not show the old parts taht he had removed, and I did not think to ask to see them.

KEVIN HUGHES

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I apologize as I am cleaning out my email inbox and noticed I may not have replied to your survey. I do not recall the name of the technician that came to my house to service my door, but he was extremely courtious and quickly resolved the issue. I was very happy with the service and will continue to use your company. Again sorry for the delay in my reply.

Carol Konopa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

technician tom was polite, he did his job in a timely way, he also called prior to his arrival.he was a gentelman and easy to understand when explaining all the services he could provide.he is a great asset to your company,nice people like him should be recognized.

Eleanor Lockhart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

KUDOS to Precision Door Service! I had a broken garage door(springs)and Tom Paulus came to the rescue! He was very informative and got straight to work. He did exactly what he said he would do and my door runs like "New". Thanks Again for the Outstanding Work by Precision Door!

Eleanor Lockhart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Advertizement in phone book had Better Business rating and said you specialized in broken springs. And you do!! Our garage dood was fixed on time as promised; technican arrvied on time; explained all options; and fixed door. The door works better now then when it was new. I will recommend Percision Door Service to anyone who needs Garage Door repairs/maintenance/replacement. Excellent service - Excellent company.

Mike Rihtar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with the quick response time and service. I commend Brad for leaving me with a very positive customer experience and a quieter garage door than I ever had. Thank's Brad!!

Tony Razzante

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was in the market for a company to help with a recent garage door opener problem.....came across Precision and began to research their company. When I began to read through past customer responses, I liked what I read. What sealed the deal for calling them was someone I knew who gave a positive feedback. So I contacted them and they were out the next day. Worked with Brad and he was very, very informative. Provided me a workman like explanation that made it easy for me to understand what happened and what my options were. Glad that I came across them and will certainly pass along the company name to family and friends as needed.

John Klann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service has been outstanding, fast and accurate. This was the third time I used your service. Your belt drive garage door opener is very quiet.

Holly Stromberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was well pleased with the timely response and the work done by Brad Buzzelli. He was courteous and professional. When I mentioned the cost to other people who have had their springs replaced, they thought it seemed high. I left a message for Jim Boland to call me, but never heard from him. Perhaps there is a reason, but, without communication, I am not sure what it is.