Garage Door Repair in Greater Cleveland - Page 133

Pat Barnes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I thought my garage door needed a tune up and saw you Angies list and the rest is history. It seems I need a great deal more then a tune up. Paul Broschk, the technician showed me that my door was in horrible shape. He was courteous, friendly and explained everything that needed to be done to make the door safe. I will recommend Paul and Precision Door to my friends.

William Kramer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I've used your company in the past and I'm happy with your service and service technicians.

Raymond Herzog

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brad Buzzelli assisted Bill Adamini because Bill had not installed an 8500 opener before. Brad and Bill did a good job installing the opener and a new door. I rate Precision with four stars because of poor "communication" between Precision and the customer. I did not get quotes from any other door/opener companies because I was impressed with your web site and you had a good review (although customers noted that are more expensive) on Angie's List. I bought a new opener (8500) and a door. The communication problems: (1) Paul quoted the job, but it was 48 hours until I received the email quote confirmation. (2) It took seven days for Precision to get a delivery schedule from your supplier. (3) When Bill arrived to install the opener and door, he discovered that Paul had not measured correctly and, thus, after Bill's new measurements, a different opener had to be ordered (the 3595). (4) One week later, Precision tells me that neither the 3595 nor its new replacement (8587) are available.This required yet another (the third time) opener to be ordered (the 8500), with the price going up with each new opener. Additional comments: (a)Your technicians should know more than just three opener models. Only after looking at Liftmaster's website and talking with Liftmaster Customer Service did I learn that my situation of limited ceiling area for a belt or chain drive might have had an alternative solution (splice a belt or tilt the rail). I had wanted a belt drive. (b) Upon completing the job, Bill provided me with an owners manual for the opener, but no manual for the door. I had to call Precision to request a manual for the door. Bill, a week later, brought me a door manual from another job. The manual was dirty (as though it had been on a muddy floor). (c) After installing the opener and door, Bill returned to correct a slight problem with door weather stripping. No major problem, but another "Gosh, it didn't go right the first time." PS. Although I initially wanted a belt drive, I am pleased with the 8500 (even though I don't need all the high-tech features). I should note that Paul had suggested the 8500, but at that time, I did not want to pay more for the 8500 and all of its high-tech features which I did not (do not) want.

Eddie Dangerfield

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service,from beginning to end I will come back to Precision for future service and also request my Service Technician Anthony Wise.

Dante Frezza

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul, Did very good job and explained the situation.

Terry Cybulski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent Service. Extremely Professional. Great Technician. 110% Satisfied

Brian Moriarty

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We could not have been happier with our experience with Precision Door Service. Our old door broke due to age and weather and they were out here the next day. Paul Broschk was our technician and he couldn't have been more professional and friendly. We would highly recommend your company to anyone we know. Thank you.

William Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast service. Meticulously went over analysis of problems, recommendations for solving them, cost, and time involved. Made sure I understood everything every step of the way. Unusually accurate estimate of how long the work would take and what time would start working on job. Very pleased with results. Very impressed with the value I got for the money. Great working with my service tech.

William Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast service. Meticulously went over analysis of problems, recommendations for solving them, cost, and time involved. Made sure I understood everything every step of the way. Unusually accurate estimate of how long the work would take and what time would start working on job. Very pleased with results. Very impressed with the value I got for the money. Great working with my service tech Zoran.

Pat & jennifer Chaloux

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional and courteous. He went above and beyond expectations.

Robert Hays

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Anthony Wise was my technician. My experience was superior. He diagnosed the issues at hand, installed the new unit efficiently, then explained all relevant details. In addition, he is a courteous, nice guy.

Kylene Roberts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a same day appointment scheduled and Jason called to let me know that he could be there earlier than quoted if it worked for us, and it did, so that was a good start. He was professional and pleasant when he arrived. One spring was obviously broken so it wasn't hard to diagnose that problem but he did show me several other issues. I'm no expert so I took the problems at face value, they seemed legit and you have to put trust in people at some point. After the inspection he offered a few options running from replacing the springs to the "Rebuild Package" which would cover all the other issues plus a few more. The main reason this is a 4 star review is the cost. I know that the price is the price and I always have the option to decline but when something is broken and needs fixing you have limited option. So on one hand I have a fixed door with several issues taken care of and a lifetime warranty but the other hand it could have been done for less money. I get that quality, long lasting parts cost more but even taking that into consideration the prices are high. For instance, $90 for a center bearing plate that can be had for around $10-15. Even saying that it's a higher quality that that doesn't make that price decent. From a service standpoint it was 5 stars. Jason was polite, professional, arrived early, worked quickly and made sure things were right. From an overall satisfaction standpoint I have mixed feelings and that is purely down to the cost which seems very much inflated even taking the quality of the parts into consideration. I guess ultimately something is only worth the price that somebody is willing to pay and I paid the price.

Curt Rekow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zoran Jovanovic Did a great job fixing my garage door and installing a new opener. He was knowledgable, professional, and did not try to over-sell me on required equipment for the job. Thanks Zoran! Curt

Kristin Kavanaugh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Anthony was absolutely amazing and extremely professional in his service today. Our garage door broke and he was able to come out the same day, and get here early for us. Since I've been home on maternity leave & my husband was at work, I had no idea how much snow our driveway had & he couldn't even get into the driveway. Anthony just shoveled the drievway for me, and he is so polite & professional in his work & communication. He clearly explained the problem to me, and was able to quickly install a new garage door opener for us (I guessed on the type in the box below, but it's a new LiftMaster. He took his time explaining everything to me & programming things for me, and I have already recommended Precision and Anthony to my friends and sister whose garage door also recently broke and will likely be calling you soon to make a repair on the west side of Cleveland. Thank you so much! Anthony is truly an example of the type of courteous professionalism that people know they can trust to bring into their home, and that is truly appreciated.

Logan Andress

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I don't know that I've ever been more impressed with a company than I was with the repair that was done on my garage door on Sunday. As my wife and I were leaving for Sunday brunch, our door came off track, dangling on both sides. I called to schedule an appointment as I was already preparing to call off work on Monday, as my car was stuck in the garage. To my shock, I got a same day appointment. To even more of a shock, Bill was able to come out, do the repair, and be cleaned up in less than an hour. To my complete amazement, everything was covered under my warranty from the repair I had to do in the fall. I couldn't ask for more. Incredibly quick service, incredible attention to detail, and it was covered under the warranty!?!? You have a customer for life.

victor matthews

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had previously used Precision and would recommend them to family and friends. So I called. Service was done in a very timely manner and quite professional. Anthony was very knowledgeable and explained the job well. This is Five Stars***** Thank you!

Judith Weiss

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

on time, on purpose, gets the job done. courteous, professional and stand by their work, even in the most inclement weather. thank you for everything!

Amy Storer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zoran arrived on time and clearly explained to us the problem with our door. He worked diligently for almost 2 hours to fix the problem. Very nice, competent man and great service. Highly recommended.

Lisa & Rich Miranda

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our technician Zoran was excellent. He arrived ahead of schedule which we really appreciated. He explained what he was doing to do to repair our door and also gave advice on some preventive maintenance.

Jeffery Weaver

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Zoran was diligent, very clear and professional. I had a clear understanding of the problem and the repair.

Will Walker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision based on a relationship that I have with a Mr. Jeffrey Ware. I was extemely confident in his ability to deliver on a promise of complete customer satisfaction in the work performed. All of the value -added services indicated i.e., service 24/7 and variety of appointment opportunities were of importance, however, it was the relationship and trust that was paramount in my decision.

Jim Arnos

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul did a great job. Called before he arrived, diagnosed the issue, gave me my options and completed the repairs on the spot. What more could you ask for? Also, Paul was very pleasant to work with.

Marty Cook

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision to fix a garage door opener that worked but was extremely loud and I was concerned it would quit in this cold. They showed up on time, was quick to determine the issue and efficient in putting in a new opener. The price was higher than I had anticipated but considering the installation and the quality of the new opener I am very pleased. The technician was excellent, friendly, courteous and most important was efficient and knowledgeable.

ben barnes

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision came the next day after I called, called before their appointment and was even able to make it earlier than they thought. They finished their work in the amount of time they estimated and were honest and understandable in the options to choose from. Matt was nice, clean and respectful of my baby sleeping while he was working. Thanks for the quick and effective service. Now we have a garage door that works - thanks!

Dan Foust

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thanks to Precision Door for handling our garage repair in the most professional way possible. Our spring and cable broke after normal business hours. I called the 800# listed on the website and received a next day appointment. Our technician, Bill, called the following morning (in advance of the scheduled afternoon appointment) and was able to fit me in earlier than expected due to a cancellation. He was very knowledgeable and walked me through all of my options without any high-pressure sales pitch. I appreciate his professionalism, along with his great attitude - THANK YOU!

Elizabeth Cook

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We selected Precision because of its strong ratings and great reviews on Angie's List. Jason, the technician, arrived promptly at the designated time, assessed the door and opener, and gave us options for repair and/or replacement. He was very pleasant and exceptionally easy to work with. He took time to point out issues and safety concerns to me. I felt he was honest and upfront. We still need to decide whether to have a rebuild done or have the old door and hardware completely replaced but we know we will definitely use Precision for the job. I certainly would recommend Precision to my friends.

kurtis dornan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt was prompt, kind, efficient, and honest. Really appreciated his service.

Vivian Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your service was at my house within 90 minutes of placing the call for service. Al Fleming was friendly, professional and explained the repair options available as well and updates needed since my system is old. The repairs were completed within 45 min (including time to massage my dog). I will call in the spring to get the remaining work done. I highly recommend your service. Thank you

Susan Hyman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Angie's List. Anthony was terrific. Friendly, knowledgeable,took time to explain our situation and went over choices. Had written information to share. We will decide on next steps and definitely be back in touch once we figure out when we want to purchase a new garage door.

donna bischof

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jason was very polite and explained as he repaired the garage door lock. Very happy with repair service. Response time was excellent. I did purchase a new handle lock for the door. Not listed below to pick.