Last evening, one of the cables on my garage door had disconnected so I called the first garage repair that popped up on the website. I might add that their website seemed to offer everything that I was looking for, 24 hr service, close to my home, and reasonable pricing. I did wonder though, why the telephone number was not a local one, but I called anyway. After numerous rings a man finally answered. I didn't expect someone to answer that didn't speak English well. (Big Turnoff) However, his voice was clear enough for me to understand when he said "How far are you from downtown Cleveland"? (Second Big Turnoff). After listening to him mumble about 10 minutes, I decided to researched the web again and came across Precision. The advertisement and hyperlinks on the webpage made it easy to navigate and find just the right location close to my home. When I called, I heard a very professional and plesant voice. She address my concerns and scheduled me for a service call and email me confirmation. This morning I received a call from my service technician, Al Flemming, not only did he repair the cable on my garage door, he noted the cause of the problem was a broken spring, so I had him replace both of them. I made him aware of my current fixed income situation and he took it upon himself to make my repairs affordable. I would recommend Precision to everyone needing their garage door replaced or repaired. I feel confident that if all of the Precision Service Technicianss are as competent and professional as Al, you will be as satisfied as I am. You may even want to ask if Al Flemming is available. For Al Flemming 5 STARS, For the company 5 STARS and all of the Reps, 5 STARS.