On a Sunday morning, the spring on our garage door broke. Not a problem for a Sunday, but I had a doctor's appointment on Monday at 8:00 a.m. and, therefore, really needed the door fixed on Sunday. When I called, they gave me a window of 2 to 3 on Sunday afternoon. The tech called at 1:15 and said that, if it was okay with us, he was available then. He went through our various options. He fixed the spring and replaced the cables. He was knowledgeable, polite and did a great job.