Garage Door Repair Reviews in Cleveland (Page 63)

I contacted Precision about an issue I was having with my garage door. It was stopping about 3/4 of the way up on some of the openings. A tech came out to look at the situation and told us that we had a builder grade door and that the door was flexing too much from use and he would recommend replacing it. The garage door and home are only 3 years old, so we had a hard time believing that it was because of the door, but he was adamant that was the issue. We decided to pay over $1300 to have a new door installed that they said would fix the problem. The day after I had the new door system installed, I went to leave for work and hit the opener, it stopped 3/4 of the way up again. I called Precision that morning and let them know that the door wasn't the issue and I was not happy about spending the money I had on a whole new door system(that i didn't think was the problem in the first place) and it still didn't work. Precision told me they would come back out and look at the situation again. The tech came out a week later and told me that it must be the opener and that it needed replaced. So, we had him replace the opener. Within two days of the opener being replaced, the garage door stuck again. I again contacted Precision and they sent somebody out a week later to evaluate the situation. The tech claimed that he didn't know what the problem could be, and said that maybe my kids were pushing the buttons when the door was opening. I thought he was joking, but he was not. I have called Precision over a dozen times in the past few months explaining the situation, and the call center says that someone will be in contact. Nobody will even give me the courtesy to return a phone call. I am extremely disappointed in this company and would not recommend them in the future. If there is an issue that they don't understand, expect them to give up and leave you high and dry without being about to contact them or speak to anybody.

- George Fox

Wow!! I cannot stress enough how pleased I am with Precision/Cleveland Garage Doors! Our opener broke this morning, leaving us stranded with door half up! I called and was quoted a late morning service visit and a wonderful serviceman, John, actually got to my house earlier. He immediately saw the problem, explained everything clearly, and gave me options to fix the issue. He was very nice and worked quickly to install a new opener. John then explained everything that I need to know about operating it, etc. and I love this new opener! I cannot believe how quiet it is and we can access it from an app, plus a back up battery in case of a power outage. What a fabulous business. I am impressed with the superfast response time, the high quality opener and most of all, the superb service that John provided. I feel that this is a top-notch operation with highly skilled, honest, genuinely nice service people. Thank you to John for saving our day!

- Denise Mooney

Anthony Wise really cared and took pride in explaining things, and getting door to work. A great tech! Clean. Showed up on time, polite. You got a great tech here!!!!!

- Steven Winter

I looked you up in the yellow pages when the company i used before could not get some to me as the advertisement promised. I office sales person explained what the technician would do upon arrival. Anthony did exactly what she said and explained what my other options were and the cost of each. He did and excellent job (5 stars) and completed the work within an hour. He also changed the code on my outside lock as well as hooking up my care remote. GREAT TIMELY SERVICE.

- John Keller

Will was great - knew exactly what was wrong and was very quick. He gave me future options and what to look for in the future to prevent problems. I will definitely use him again.

- Diane Sebian

I called Wednesday evening and had service Thursday early afternoon. It was helpful to get a reminder email with pictures of the technicians and a call when the technician was on the way. Our garage door opener, key pads and remotes were replaced. John was prompt, professional, knowledgeable and efficient. I recommended the company to my next door neighbor.

- Cheryl Modlin

Thank you for the quick service we received. The technician came out and was not only polite but efficient in explaining everything to us as well as checking to be sure our other garage door was in good working condition. The repair to our garage door was done immediately and we were back to using our door . Thank you - would definitely call you back if we needed anything else done.

- Donna Stasko

I had bought a Groupon deal for new rollers, garage door inspection, and a keyless remote pad to be installed. The whole process was amazing I had called precision after getting my voucher and the friendly receptionist got me scheduled earlier than I was expecting. I immediately got a email confirmation with my technicians name and biography. When Anthony arrived he looked at my door and asked what my concerns were if any. He explained to me why my belt on my opener was sagging after closing the door. He explained to me that my door was out of balance and my springs were showing signs of fatigue. He thoroughly explained what could be done and a few options to get the door back to optimal operation. I decided on a door rebuild and got a small discount since I had already paid for some of the labor costs. Anthony was very polite and professional, he never tried to push any of the services he explained. He got the job done in bout an hour and the door works better then ever. Will be using precision in the future when I need more maintenance done.

- Robert Lejsovka

Excellent customer service when scheduling an appointment & the repair person!! Very quick & on time repair. I would highly recommend them!!

- Frank Heinrich

Fast response and fast Service on a holiday weekend. Paul was great. Rebuild of all springs, cables, rollers, etc... Door is working perfectly. Very happy with the response and quality of service.

- Anonymous in Willoughby Hills

I was absolutely satisfied with the prompt, quality service provided by Paul, the technician. He took care of the sensor problem plus replaced the garage door bearings that were ready to bust. He explained the problem easily and patiently. I would hire Precision again in a heartbeat!

- Sharon Loeser

Nice sevice , professional and very knowledgeable about products, will use you again for other up. Grades and will pas on your company to others thank you

- Randy Fazekas

Anthony the tech was more than efficient and knowledgeable about his job. He was professional,courteous, and quick. Will spread the good word about Precision.

- Greg Basel

Same day service. John replaced broken spring under warranty and replaced OEM parts with superior parts. He explained what he was doing and why. He was prompt and courteous. IMO John went beyond expectations and I'm really happy to have Precision service our garage door. Thanks, John!

- Daniel Foster

We have been loyal, happy customers for at least 10 years. Today Ryan was our technician and he installed our new garage door. He is a very nice person and did an excellent job. He called when he was on his way which is always appreciated and the job took just about the 2 hours that had been estimated. I am looking forward to when he installs 2 garage doors at my daughter's house. Our regular technician Anthony is also the best. He helped arrange and start this installation process.

- Seth Hirschfeld

The technician who you sent out to my house to repair my garage door spring, Paul Broschk, really knew his stuff. He was fast, courteous, competent, and explained to me what he was doing for the repair process and why. Yes, Paul really knows his stuff! Also, I'd like to commend whomever was able to schedule a service appointment so close to the time that I made my service request/call. Outstanding!

- David Klamut

Paul did an excellent and fast job. Explained everything well and was very friendly.

- Isabel Blaha

Anthony the service tech called and indicated he could come early and do the service. He arrived introduced himself replaced the rollers and lubricated the door hinges. Anthony did a very good job and explained what he was doing. Would recommend this company and Anthony

- Harley Warren

5

- Linda Stang

Great experience. Technician possesses great knowledge and skill. Performed service on my garage very professional and competent manner.

- David Hunter

Precision honored their warranty and replaced the broken spring with no-hassle same day service. I was very satisfied!

- Jeff

I had repairs completed in June of 2017. At that time I paid for a full warranty on my garage door. So, when I needed additional repairs in April 2019 I called Precision Door. Bill the service technician was very informative and explained what I needed to have my garage door closed tightly. I appreciate his advanced call to inform me of when he would arrive at my house. I also appreciated the Angie's List discount on the service call fee. Thanks again for your excellent customer service.

- Gayle Edwards

I had a gentleman come out to see what the problem was with my garage door he checked it out and gave me 3 quotes one for repair and 2 for new openers, I decided to get a second opinion and had the problem fixed for 300.00 less then his best quote

- Marianne Mueller

5 star. Have now used this company 3 times. Could not be happier with service!

- Kim Resnick

Great experience. I called at 10 a.m. and they showed up at 11:30. The entire process was extremely quick and Zoran was great. I'd definitely use you guys again!

- Michael Canfield

John Franks provides very professional service. Straight shooter and very insightful. Strongly recommend this company . Called about 6 pm About a broken cable and they were out within an hour and able to make the repair that evening. Thank you!

- Joe Disalvo

very happy with my service

- Virgil Gibson

My technician John was very friendly and very knowledgeable about the garage door repair needs. He fixed our garage door in a short amount of time and it works amazing.

- Chad Dennis

Paul was excellent technician. diagnosed the problem and fixed it.

- Dave Gutin

5 stars We googled garage door repair, looking for someone who seemed reliable and could come out that evening. I was making the call for our daughter & son-in-law as they were both at work. Having problem with the door not staying down. Would like this repaired so would not have concerns while at work. Liked the information I read so called to ask more about the company and would you be able to service them this evening? Sorry, but I forget the name of the woman I talked with. She was very helpful answering all my questions. Has a pleasing voice. Was able to assign a technician to arrive between 4 and 6:00. Zoran arrived by 4:30. Very pleasant. He thoroughly explained all options for the repair. We felt no pressure in choosing the entire mechanism to be replaced rather than just the repair of a couple parts. You feel somewhat leery contacting a company for service when the only thing you know about them is the on-line information. Glad we took a chance on Precision.

- Shirley Wiecek