One word; OUTSTANDING!
You know you have been there from time-to-time. Maybe it is a car issue or something that you just are not knowledgeable about? You go to a shop or have a service call and have no clue what the Tech is talking about or if it is even needed. Your item gets fixed but you just can't shake the feeling that you were overcharged and taken advantage of.
I used another garage door company at my business a few months ago (Because they were local and advertised on TV) and was very disappointed with up-front estimate and a charge by the hour/minute type scenario. So, I recognized that I should do more research prior to calling any local repair company.
I had a spring snap on my home garage door. Easy to identify but that was the extent of my repair ability on garages. After some due diligence, I chose Precision. Quick response? Check. Live person when you call? Check. An explanation of what to expect, a convenient time window and call ahead service when in route? Check. The Service Tech, Zoran was outstanding. He educated me and pointed out several items to keep an eye on to prevent future issues without trying to sell me anything but what I absolutely needed. He gave me a reasonable up-front quote and SURPRISE! There were no surprises. It cost exactly what he quoted and he was finished in about 30 minutes, even though it was a lot more severe than just a snapped spring. He pointed out the American made, powder coated springs that he used and demonstrated certain aspects of the door that would help me maintain it for years to come. The company is very accommodating and my experience with Zoran was that he is welcome back as a friend anytime. Polite, professional and apparently extremely knowledgeable in every aspect of door repair. If you need any type of help with a garage door or garage opener- I highly recommend Precision.
When you feel like you just got punched in the gut because your garage door broke; the last thing that you need is to get raped on a price that you have no clue is fair or not. Precision provided excellent service at an unbelievably fair price.