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Reviews for John Franks
John Carreon
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Our old opener was installed in 1995, so time for a new one as it was no longer working. The technician (John Frank) came out the next day after calling for service. After explaining the new opener features and cost, he said it would be 1 hour to install, and it was. Felt bad he had to work during this really cold spell we're having. Everything works fine, so quiet compared to the old one, also we're able to open the garage with our smartphones.
Richard Perry
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Our service technician was John Franks. He did an outstanding job of explaining the problem, and how he was going to solve the problem. He finished the job in a very workman like manner. He went above and beyond the job to fix other little problems he saw to help increase the functionality of the door. I would absolutely refer JOHN and Precision Door to my friends and business associates.
Thank you for your feedback Mr. Perry. It is very reassuring to know our technicians are truly taking care of our customers. Without you we would not have a business.
Technician: John Franks
Service: Garage Door Repair
Russ Greene
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John did a great job.
Brian Byrne
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
At first I thought they were trying to up-sell me on additional parts. The tech took the time to show me the parts on my door that were worn out by comparing it to new parts. Glad he did. Door works great now and is whisper quiet. Also, appreciate the prompt response. Called at 1pm for broken spring, showed up at 3:30pm, all fixed by 5pm. Would recommend.
Thank you for your feedback Mr. Byrne. We encourage our technicians to get the customer involved in the repair process. We want educate our customer in how a properly functioning garage door should work and it is much easier to explain if we compare our quality parts to the old worn parts on the door. Our goal is to "fix your door right the first time" and for you to be 100% satisfied. We are pleased John was able to accomplish both.
Technician: John Franks
Service: Broken Garage Door Spring Repair
Edward Stolecki
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
5 stars to our tech, he was very informative, professional and awesome in his work. We were so happy to have this issue resolved in a timely fashion. We would recommend John and your Company to anyone who might need garage door repair!!
Rick C
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John was very knowledgeable and professional. He was a pleasure to work with and I'd recommend Precision to anyone.
Sherri Morris
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I would like to thank you for your service John did an excellent job he walk me though everything I needed to know very polite person I would recommed your company to all my friends and family. I would also like to thank the guy who work on my garage July 20 2015 I think his name is bill he did an excellent job also Thank you again
Thank you for your feedback Mrs. Morris.All of our technicians are prompt, professional and courteous. We encourage you to tell friends and family about your experience with Precision Door.
Jerry
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The operator bracket on my garage door separated from the door preventing it from opening. I called Precision Door Service and the issue was resolved the next morning! John was thorough in his inspection procedure, walked me through several repair options and was very meticulous in his repair; even pausing throughout the procedure to explain to me what he was doing. I am incredibly happy with the result and confident the service was done to the highest of standards. I honestly would not have expected this level of service (from start to finish) from a garage door service company. We will definitely be using them again; though I don't think we'll need to!
Thank you very much for your feedback Jerry. Our intent is to raise the level of expectations for our customers and to even exceed those expectations. We value our customers and want to provide a positive experience for them.
Garin Kroll
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was very pleased with the whole process. John Franks the technician was very knowledgeable and very helpful. John installed the new opener and recommended we replace the rollers. I was very impressed on how he installed the new opener because we have a Screen Solutions he had to work around. We purchased the Liftmaster unit and couldn't be happier. Much quieter than Genie.Thanks again.
Timothy Gordon
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
John did a awesome job. He was very professional and explained everything before starting and cleaned up after himself. Very happy with everything.
Thank you for your feedback Mr. Gordon. Our technicians are Prompt, professional and courteous. John is one of our most recent hires and we expect him to do an outstanding job. Please tell others about Precision Door.
Laura D'aiuto
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Technician (John) extremely polite and knowledgeable- Came out to repair a broken spring, went over some other issues that were going on and recommended some other repairs to avoid future repair calls.
Thank you for your input Ms. D'Aiuto. Our goal is to fix your door right the first time and for you to br 100% satisfied when the job is complete. Hopefully John able to do that.
Jodi
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
5 stars! I have used Precision door for years and have always had good service. My service needs are addressed promptly. My technician this time was John. Very courteous and professional, which I think is especially important when you have someone coming to your home to work. John arrived exactly when he said he would, completed the job in a timely fashion, and provided excellent customer service, in general.
Thank you for your feedback and also for your continued loyalty Mrs. Ferrini. As you well know our technicians are the best. They prompt, professional and courteous. Please do not hesitate to call on us for any future garage door needs.
Technician: John Franks
Service: Broken Garage Door Spring Repair
Mike Rosson
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very happy with your service. John Franks and Dave Honkala showed up on time and completed my broken spring repair in a reasonable amount of time and in a very professional manner. They explained the repair process before proceeding and answered all of my questions.
Thank you for your feedback Mr. Rosson. We are pleased John and David were able to provide a positive experience for you. Our goal is 100% customer satisfaction.
