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Precision Garage Door of Clevelandhas received 5124 reviews, averaging 4.93 Stars:
Chagrin Falls, OH
Thank you Mrs. Ewald, our goal is 100% customer satisfaction.
Cleveland, OH
Professional, polite service. Parts were on the truck and our garage door was repaired the same day, and operates better than it ever has.
- Karl Weisel
Thank you sir for your feedback. These are the things that separate us from our competitors.
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Cleveland, OH
Several weeks ago, in an emergency operation, Al came by to replace our garage door springs and the other moving parts, with professionalism and quality. Our neighbor noticed recently that our garage door would close partially (we had driven off apparently) and re-open. Based on this, we called Precision yesterday and Al came by this morning. After some diagnostics, he made some adjustments and said to call again if this did not help. After sales service differentiates a mediocre company from an outstanding one. Precision's after sales service is impeccable.
- siok eng
We really appreciate your feedback Mr. Eng. We stand behind our products and our employees. We also hold them to high standards of service. In these times we want to stand above our competition, so we have to go that extra mile to ensure our customers are completely satisfied.
Kirtland, OH
Anthony did a great job. Thanks for sending him. I was disappointed that the new spring only lasted 4 years, the old spring we had lasted 20, and it was a much heavier door. I thought it should have been covered under the warranty.
- Steve Armstrong
Thank you for your feedback Mr. Armstrong. We do offer a package that has a lifetime warranty. I would like to think my technician talked to you about the lifetime warranty.
Olmsted Township, OH
Scheduling a service call was easy and convenient. The technician called before he arrived and was here when he said he would be. He was knowledgeable and easy to talk to about what we needed. He was able to replace our garage door opener in about and hour and even re-programed our Homelink in our car for us. I will definitely recommend Precision Door to my friends and family.
- Jack Holmes
Thank you for taking time to review your experience with Al Mr. Holmes. We want to simplify the process and try to make it convenient for the customer. Please share your experience with others.
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Technician: Al Fleming
Bratenahl, OH
Fantastic Service! I'm a repeat customer (had new openers installed several months ago by Bill Adamini, who was great), and I was a bit leery of getting a technician this time that was relatively new to your business. Prince Robinson proved my wrong! He was very professional and personal. He called ahead and showed up on time. He quickly diagnosed the problem with my garage door, needed a new spring, but I ended up opting for your rebuild package since my doors were about 20 years old (I decided to have both doors done). Prince told me it would take about 3 hours, and he was right on. His work clearly met my high expectations. I wish all technicians and businesses operated as stellar as Prince and Precision.
- Michael Konstan
Thank you for your feedback Mr. Konstan. It is quite pleasing to read that the service you received was fantastic. All of our tecnicians are quite competent due to our rigorous training program. We are very careful in selective in our screening of prospective employees. They must possess certain qualities to be considered for this position. Prince was those qualities.
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Strongsville, OH
I chose your company from the yellow pages and what stood out to me was the same day service and 24 hour emergency service. Also your special rate and no extra charge for nights and weekends. I also liked the idea of a lifetime warranty. I also found your call back on the web very reassuring by telling and showing me what your trucks look like and also what the tech who was coming out looked like. My tech was Bill Adamini, and he was very good at his job and also showed how to disingage my garage door so I could lift it in the future. He went over all the parts that needed to be replaced and showed me the old parts so I could judge for myself as to how bad these parts were. I feel he did an excellent job, and I thank him and your company. Sharon
- Sharon Horvath
Thank you very much Mrs. Horvath, would you be interested in doing a TV commercial for Precision (smile). This is such an awesome review, this is how we want our customers to feel about Precision and all of our technicians. No high pressure sales, more educating and helping homeowner understand how the door should work. Thank you for choosing Precision.
Cleveland, OH
I was interested in obtaining estimates for the replacement of a new garage door. Thank yo so much for responding and coming to my home in a timely manner. Your representative was very customer service oriented. Although I was pleased with the service up provided,I am a beast cancer patient,living on a fixed income and as much as I would like to possibly do business with you,I simply cannot afford the quoted price. I have 5 estimates and your quote was twice as much as others I have on hand. Therefore I regret that I must decline your service. Thank you for your time and consideration.
- Terry Lee
We really appreciate your feedback Mrs. Lee. This is a rarity, to receive a review from a homeowner that chose not to do business with us. I applaud you. Please do not hesitate to call on us for any future garage door needs.
Strongsville, OH
we were thrilled with the unparalleled promptness in repairing our garage door. It was completed within hours of our phone call. The garage door works better than ever and we are thankful that it is guaranteed for a lifetime. Thank you for the quality service and your service technician. He was great.
- Bob Ciesick
Thank you your feedback Mr. Ciesitk. Most often we are able service our customers within three to four time frame, we understand how valuable time really is and want to be respectful of our customers time. Matt does an awesome job and is very customer service oriented. Please share this experience with others.
Solon, OH
Bill Adamini, my service technician, was fantastic! He was extremely knowledgeable, completed the installation fast and made sure I knew how to work all the new equipment ! I will recommend Precision Door to anyone who needs garage door service ! Mark Borlin
- Mark Borlin
Thank you for taking time to review your experience with Precision and Bill. We provide prompt, professional and courteous service to our customers. Please tell others about us.
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Cleveland, OH
I was excited and overwhelmed with the work that was done. The worker was very pleasant and answered any question that I need help with. He did an awesome job and I would greatly recommend anyone to them.
- Tisha Shannon
Thank your your feedback Mrs. Shannon. We appreciate your business and please call o us for any future garage door issues.
Solon, OH
I would give Bill 10 stars if I could; honest, reliable, professional and effective. He has outstanding moral conscious and that's how you build a great team.
- Thomas Hathaway
Thank you for this review. We truly are building a great team and Bill is an important part of that.
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Bay Village, OH
Anthony did a great job; timely, efficient and knolwedgeable
- Brian Downey
Thank you for taking time to review your technician Anthony.
Cleveland, OH
Technician arrived at the time specified. The problem was diagnosed and a solution was clearly explained. Work was performed in a professional and timely manner. I would not hesitate to recommend Precision Door service.
- William Beckenbach
Thank you for your feedback Mr. Beckenbach. We value your time, so it is important that we are prompt. Our goal is 100% customer satisfaction and fixing the door right the first time. Please do tell others about us.
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Technician: Anthony Wise
Cleveland, OH
We recieved an estimate the same day it was requested. The assessment was complete, explanation easily to follow and all questions were answered. The written estimate arrived by email an hour later. What more could you ask for?
- Al Taege
Thank you for your feedback Mr. Taege. Yes we do all of the above mentioned. I just want to know when do you want your door installed.
Cleveland, OH
Wanted to make sure the technician was named!
- Kathleen DeVito
Thank you very much Mrs. DeVito. That is very considerate of you and I am sure Zoran will appreciate this.
Solon, OH
Precision Dorr Service has great service to the community, responding fast, working flexibily with our schedule.
- Kai Wang
Thank you for your feedback Mr. Wang. We understand our customers are our business. We provide prompt, professional service and try to make it convenient for for you.
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North Olmsted, OH
We are extremely happy with our new garage doors and the excellent service provided by Ryan Freeman and Matt Petroff. Precision Door has been a real pleasure to work with and we will certainly recommend them to our friends and neighbors!
- Debbie & Gary Engler
Thank you Gary for allowing us to service your garage door.
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Willoughby, OH
Our garage door opener just stopped working one day. I called them at 2 in the afternoon and the technician arrived at my home 1 hour later at 3.His name was Prince and he was very polite and business like. He diagnosed the problem and gave me my choices to fix it.I opted to install a new opener with pin pad and 2 hours later the job was complete. The technician explained in detail what he had done and my warranty.I would recommend this company to anyone that needs garage door or opener repair
- Al Glagola
Thank you for your feedback Mr. Glagola. We provide prompt, courteous and professional service. Prince is new to the team and we have high expectations of him. We really appreciate your business and please call on us for any future garage doors needs.
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Mentor, OH
Very good and precision job
- Dombrosky
Thank you for choosing Precision Door
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Technician: Anthony Wise
Strongsville, OH
Matt called to let me know he was on his way. Gave me an update on what needed to be done. Repairsa done in a very timely manner
- LAURA CRAVENS
Thank you for your feedback Mrs. Cravens. We are pleased we were able to solve your garage door issues.
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Amherst, OH
Z was awesome!!! He was here before the service time. Explained all the different options. And was done within an hour. Thank you so much for excellent product and service. Will definitely come back if the need is there again. Plus having a recommendation from Dennis Willis and Brian McKeown is good too :)
- Erin Bringman
Thank you for your feedback Mrs. Bringman. Z understands the value of respecting our customers time. At Precision we want to change homeowners opinion of service providers. We appreciate your business. When I speak to Dennis and Brian I will mention your name. Thanks again.
Macedonia, OH
I was very pleased with your prompt service. The service tech; Zoran Jovanovic could not have been more helpful. Our garage door needed a lot of work to make it perform properly. Mr. Jovanovic explained all the options available; why certain parts needed to be replaced and helped us to choose the best option for our needs. He got right to work and the door is working perfectly. I highly recommend Precision Door. I will definitely recommend your company to anyone that asks. Thanks!
- Laurel Nolen
Thank you for your feedback Mrs. Nolen. We want to provide prompt, professional and courteous service to our customers. One of our goals is to "fix your door right the first", so you never have to worry about it again. We explain how a garage door works and provide different options to repair it.
Bay Village, OH
I have been a Precision Door customer for a number of years. Everyone I have dealt with at the company has been professional and courteous. In particular, I want to compliment Service Technician Paul Broschk. he has been to my house on two occasions, has always been very friendly and took the time to explain to me the work that he performed and the operation of my door opener. I plan on requesting Paul for any future repairs that are needed. Thanks, Paul Keppler
- Paul Keppler
Thank you for your continued loyalty Mr. Keppler. Since Paul has made such a favorable impression with you we will try to ensure Paul is available to service your door.
Cleveland, OH
The serviceman was very personable and pleasant, and did a great job on my very dilapidated garage door. Now it works great! Thank you very much.
- Nancy Hnat
Thank you for your feedback Mrs. Hnat. We strive to provide 100% customer service. Thank you for choosing Precision Door.
Cleveland, OH
The technision arrived on time, clean and ready to work. He was knowledgeable about the rail and spring system of the door. Repairs were completed quickly and in a workmanship manner.
- Kathryn Reinhardt
Thank you for reviewing your experience with us Mrs. Reinhardt. It is very important for us to arrive on time, professional and prepared. We are pleased your experience was good. Please tell others about Precision Door.
Cleveland, OH
Prince was very professional and friendly. He took the time to explain how the garage door worked and which parts needed replaced. He presented me with many options on how to fix the problems and explained each one. He was just and overall awesome tech!!!!!
- Catherine Kuhel
Thank you for your feedback Mrs. Kuhel. Prince is a recent addition to our team and we feel he will fit in quite nicely. We are committed to great customer service. Please share your experience with friends and family.
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Rocky River, OH
Al Fleming came out to show us new doors and did a fantastic job! He gave us many different options to choose from. We will definitely be ordering and he even made a quick fix to our existing door to make it safer for the meantime. Thanks!
- Leslie Zender
Thank you for your feedback Mrs. Zender. We are pleased Al was able provide the right door for your home.
Cleveland, OH
the tech was excellent, clean, courteous and prompt not only did he fix the problem but made recommendations for problems he saw that will arise in the near future great job thanks Matt
- Phyliss Elston
Thank you for choosing Precision Door Mrs. Elston.
Cleveland, OH
Wonderful service!! This company really knows how to train its employees. My technician was courteous, knowledgable, and friendly. I will use this company again and would reccomend for anyone's repair and service needs!
- Phil & kathleen Morgan
Thank you Mr. Morgan. We take great measures in hiring the right guys for the position. Please do not hesitate to call Precision for any future garage door needs.
Bill was here to perform repair on our garage door, which involved replacing some parts including the spring. Job was done to our satisfaction.
- Nita Ewald