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about Precision Garage Door in:
Greater Cleveland Area, OH
Precision Garage Door of Clevelandhas received 1443 reviews, averaging 4.93 Stars:
Cleveland, OH
We really appreciate your feedback Mr. Eng. We stand behind our products and our employees. We also hold them to high standards of service. In these times we want to stand above our competition, so we have to go that extra mile to ensure our customers are completely satisfied.
Bratenahl, OH
Fantastic Service! I'm a repeat customer (had new openers installed several months ago by Bill Adamini, who was great), and I was a bit leery of getting a technician this time that was relatively new to your business. Prince Robinson proved my wrong! He was very professional and personal. He called ahead and showed up on time. He quickly diagnosed the problem with my garage door, needed a new spring, but I ended up opting for your rebuild package since my doors were about 20 years old (I decided to have both doors done). Prince told me it would take about 3 hours, and he was right on. His work clearly met my high expectations. I wish all technicians and businesses operated as stellar as Prince and Precision.
- Michael Konstan
Thank you for your feedback Mr. Konstan. It is quite pleasing to read that the service you received was fantastic. All of our tecnicians are quite competent due to our rigorous training program. We are very careful in selective in our screening of prospective employees. They must possess certain qualities to be considered for this position. Prince was those qualities.
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Cleveland, OH
I was interested in obtaining estimates for the replacement of a new garage door. Thank yo so much for responding and coming to my home in a timely manner. Your representative was very customer service oriented. Although I was pleased with the service up provided,I am a beast cancer patient,living on a fixed income and as much as I would like to possibly do business with you,I simply cannot afford the quoted price. I have 5 estimates and your quote was twice as much as others I have on hand. Therefore I regret that I must decline your service. Thank you for your time and consideration.
- Terry Lee
We really appreciate your feedback Mrs. Lee. This is a rarity, to receive a review from a homeowner that chose not to do business with us. I applaud you. Please do not hesitate to call on us for any future garage door needs.
Cleveland, OH
I was excited and overwhelmed with the work that was done. The worker was very pleasant and answered any question that I need help with. He did an awesome job and I would greatly recommend anyone to them.
- Tisha Shannon
Thank your your feedback Mrs. Shannon. We appreciate your business and please call o us for any future garage door issues.
Cleveland, OH
Technician arrived at the time specified. The problem was diagnosed and a solution was clearly explained. Work was performed in a professional and timely manner. I would not hesitate to recommend Precision Door service.
- William Beckenbach
Thank you for your feedback Mr. Beckenbach. We value your time, so it is important that we are prompt. Our goal is 100% customer satisfaction and fixing the door right the first time. Please do tell others about us.
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Technician: Anthony Wise
Cleveland, OH
We recieved an estimate the same day it was requested. The assessment was complete, explanation easily to follow and all questions were answered. The written estimate arrived by email an hour later. What more could you ask for?
- Al Taege
Thank you for your feedback Mr. Taege. Yes we do all of the above mentioned. I just want to know when do you want your door installed.
Cleveland, OH
Wanted to make sure the technician was named!
- Kathleen DeVito
Thank you very much Mrs. DeVito. That is very considerate of you and I am sure Zoran will appreciate this.
Cleveland, OH
The serviceman was very personable and pleasant, and did a great job on my very dilapidated garage door. Now it works great! Thank you very much.
- Nancy Hnat
Thank you for your feedback Mrs. Hnat. We strive to provide 100% customer service. Thank you for choosing Precision Door.
Cleveland, OH
The technision arrived on time, clean and ready to work. He was knowledgeable about the rail and spring system of the door. Repairs were completed quickly and in a workmanship manner.
- Kathryn Reinhardt
Thank you for reviewing your experience with us Mrs. Reinhardt. It is very important for us to arrive on time, professional and prepared. We are pleased your experience was good. Please tell others about Precision Door.
Cleveland, OH
Prince was very professional and friendly. He took the time to explain how the garage door worked and which parts needed replaced. He presented me with many options on how to fix the problems and explained each one. He was just and overall awesome tech!!!!!
- Catherine Kuhel
Thank you for your feedback Mrs. Kuhel. Prince is a recent addition to our team and we feel he will fit in quite nicely. We are committed to great customer service. Please share your experience with friends and family.
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Cleveland, OH
Wonderful service!! This company really knows how to train its employees. My technician was courteous, knowledgable, and friendly. I will use this company again and would reccomend for anyone's repair and service needs!
- Phil & kathleen Morgan
Thank you Mr. Morgan. We take great measures in hiring the right guys for the position. Please do not hesitate to call Precision for any future garage door needs.
Cleveland, OH
the tech was excellent, clean, courteous and prompt not only did he fix the problem but made recommendations for problems he saw that will arise in the near future great job thanks Matt
- Phyliss Elston
Thank you for choosing Precision Door Mrs. Elston.
Cleveland, OH
professional, organized website Precision Door was extremely professional. The entire team--including the employee who answered the phone the day we called met all of our expectations. The team made themselves readily available to answer any questions. We received same day service for an evaluation on a Saturday with no extra charge given a weekend day. We were immediately emailed confirmation of appointments. My family felt very safe having photos that were easy to show to each member of the family of who would be presenting to the door. The vehicle was well-marked. Al Fleming was very courteous any time we called, and promptly returned our calls. He was efficient and very informative to us about the repair. The technology of payment was fast and convenient. We would recommend this company to any of our friends.
- Becky James
Thank you for this awesome review Mrs. James. Everything you mentioned are what set us apart from our competitors. We want our customers to have peace of mind. The pictures and background check help relieve some of the anxiety a homeowner may have about a stranger coming to their home. We are pleased Al was ale to solve your problem.
Cleveland, OH
Bill was knowledgeable, professional, and friendly. I had quite a few problems with my garage door opener, and Bill was able to take care of all of the issues.
- jennifer clawson
Thank you for taking time to review your experience with Precision and Bill. We are pleased Bill was able to solve the issues. Please tell others about Precision Door.
Cleveland, OH
The main garage door refused to work in the context that my husband was in hospital (in intensive care). I had to get the car out and get to him that day. I called around and Precision responded quickly: despite the typical time interval they give for making a house call (Nov 8, 11am-2pm), the Precision technician came at 11 am once I explained my desperate situation. The service technician was very professional, examined both garage doors, and then came in to speak to us about the "diagnosis" and his recommendations. He changed both pairs of springs plus all the moving parts (now well worn down) in an incredible 60-70 minutes. The garage door is the most silent its been x 7 years and I was able to be driven in my car to my husband in the ICU. Thank you!
- siok eng
Thank you for taking time to share your experience with Precision Door. I tell my guys that we are in a position to be someone's hero. This is an example of such a time. Once you explained your situation to Al, he made you a priority. That is true customer service. We pray that your husband is doing better. Thank you for allowing us to be of service.
Cleveland, OH
Very satisfied with promptness and the professional installation . Paul did an excellent job and I would highly recommend this company. Was also impressed by the use of the new technology. Very pleased with results.
- Bob Rice
Thank you taking time to write a review Mr. Rice. Prompt, professional and courteous is one of the many things that separate us from the other companies.
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Technician: Paul Broschk
Cleveland, OH
I had a wonderful technician by the name of Prince at my home today. Prince called to let me know that he was running a few minutes behind to our appointment, but he listened when I called back and said that I would be a few minutes late as well. Prince listened intently to my needs, asked relevant questions and didn't push in selling to my problems and concerns. He gave me options and allowed me to make an informed decision. Not only did he fix my door opening and closing issue, he also did it with a smile on his face! He allowed me to ask questions and gave me a straight answer without trying to twist the facts to fit the sale. I am glad to know that my doors are fixed and working properly and I would gladly have him come back to my house at a future date - when a spring decides to let go.
- SHARON greenawalt
Thank you for your feedback Mrs. Greenawalt. It is very reassuring to us to know our technicians are connecting with our customers and doing business the right way. Our goal is to fix the door right the first time and 100% customer satisfaction. We are pleased Prince was able to accomplish this. Please share your experience with others.
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Maple Heights, OH
Satisfied w/tech & job done.
- Wilbur Headen
Thank you for your feedback Mr. Headen
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South Euclid, OH
Prince is an AWESOME tech! He has an expert knowledge of garage doors and openers. He gave us a number of options and thoroughly explained each one. He worked hard from the minute he came until the minute he left. We vote for Prince for Tech of the Year! Great company and great employee!
- Susan Ruben
Thank you for this awesome review. Prince is the latest addition to our team and this review will be very encouraging to him. Thank you for choosing Precision Door.
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Cleveland, OH
my tech person zoran was very professional & friendly. enjoyed his visit. fixed the problem & enplained everything he did. i will request him again for future service.
- HATTIE BILSEY
Thank you for your feedback Mrs. Bilsey. We are pleased Zoran was able to solve your garage door issues and provide you with a good experience. Please share your experience with others.
Cleveland, OH
Anthony was very helpful to us. He figured out the problem quickly and took care of it right away.
- Jefferey & barb Beder
Thank you for your feedback Mr. Beder.
Cleveland, OH
I found Precision Door with a Google search. I called for service and was pleased to get same day service. Al Fleming did a very good job on the repair and explained the condition of the door and possible service needed to get the best performance for years to come. Overall, very Satisfied.
- Mike Santarelli
Thank you for taking time to review your experience with Precision and Al. In most cases we are able to provide same day service to our customers. We are pleased that Al was able to provide a good experience for you.
Cleveland, OH
Very pleased with serviceman's work. He explained thoroughly the problem, explained the most valuable resolve, explained the benefits of the resolve, repaired and installed in a timely and sufficient manner.
- Dianne Howard
Thank you for taking time to review your experience with Anthony. It sounds like you were very happy with his recommendation and satisfied with his service. In order for us to continue to improve I am curious as to why you only rated him 4 stars instead of 5.
Cleveland, OH
Jim, I tried to enter this on the form but received an error message Matt was terrific. He called before he arrived, he was professional and explained all my options without being pushy. Told me it would take an one hour and it did. Matt has a great smile, very friendly and very good at what he does. Plus he likes his job. I am super happy with the service, response from the time I call until Matt left. Great experience with Precision Service Judy Anderson JNA Consultants, LLC jzna@att.net 440-821-2290
- Judy Anderson
Thank you for this awesome review Mrs Anderson. We are constantly working to provide the best customer service possible to our customers. Plese share your experience with others
Cleveland, OH
Anthony was very pleasant, concerned, prompt, professional and courteous. I am completely satisfied and would recommend Precision and Anthony to friends and family.
- Doris Davis
Thank you for taking time to review your experience with Anthony. All of the above mentioned qualities are what set us apart from our competitors. We understand that you are our business. Thank you for choosing Precision.
Cleveland, OH
Very professional. Very flexible -I was able to reschedule at very short notice. The technician seemed very efficient and did a great job of explaining all the various options and choices and was never too "pushy". Will definitely go with Precision again if I need any work on the garage door system.
- Monika Bhola
Thank you for your feedback Mrs. Bhola. Our goals are 100% customer satisfaction and fixing your door right the first time so you don't have to worry about it.
Cleveland, OH
Our technician, Anthony Wise, was prompt, courteous, knowledgeable, and professional. He explained things clearly. The service was excellent.
- Roy Call
We are pleased Anthony provided you a good experience.
Cleveland, OH
Matt was upfront and professional from our original consultation all the way through installation of my new garage door. He clearly outlined all options and helped guide me to the right product I needed. Matt and Prince showed up right on schedule for the installation and got the job done in a timely manner. I am glad I chose Precision and I definitely would recommend them for anybody needing new parts or service.
- Ryan Mccullough
Thank you for your feedback Mr. McCullough. Matt is very thorough and patient. We are happy your experience was a good one.
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Cleveland, OH
I was very impressed and pleased with the Technician, Zorn and the new technician in training Prince. I was given good information and a resolution to my problem. Zorn was pleasant, professional and took care of installing my-new door lifter in a very timely manner. The cleanup was very thorough. I would definitely recommend Precision Door to anyone based on this experience.
- Steve Hopewell
Thank you for your feedback Mr. Hopewell. We are pleased your experience was a good one. Please share that experience with others.
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Technician: Zoran Jovanovic
Cleveland, OH
The personnel of this location was very helpful & pleasant to work with. I felt that they all really care about my satifaction.
- Brian Sadler
We appreciate your feedback Mr. Sadler. Our goal is 100% customer satisfaction.
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Several weeks ago, in an emergency operation, Al came by to replace our garage door springs and the other moving parts, with professionalism and quality. Our neighbor noticed recently that our garage door would close partially (we had driven off apparently) and re-open. Based on this, we called Precision yesterday and Al came by this morning. After some diagnostics, he made some adjustments and said to call again if this did not help. After sales service differentiates a mediocre company from an outstanding one. Precision's after sales service is impeccable.
- siok eng