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You have a super tech in Ryan. He was courteous and very helpful. He is well trained on garage door products. I rate him excellent and was very fortunate to have him service my garage door.

- Raymond Fischer

thank you for taking the time to review your experience with Ryan. We are quite satisfied with Ryan's knowledge and also calm demeanor. Thank you for choosing Precision.

AL IS A WONDERFUL TECHNICIAN. VERY GOOD COMMUNICATION SKILLS. VERY PROMPT AND ALWAYS CALLS AHEAD OF TIME. IT IS ALWAYS A PLEASURE DOING BUSINESS WITH PRECISION AND AL IN PARTICULAR.

- SETH HIRSCHFIELD

THANK YOU FOR YOUR FEEDBACK. WE REALLY VALUE OUR CUSTOMERS AND THEIR TIME. WE TRUST THAT YOU WILL CONTINUE TO ALLOW US TO PROVIDE SERVICE TO YOU AND HOPE YOU WILL RECOMMEND US TO YOUR FRIENDS AND FAMILY.

Matt was great. He arrived to my home exactly when promised. He was professional the entire time and explained what was wrong, how he could help, and how to ensure it doesn

- Josh Fuchs

Thank you for reviewing Matt. He is very knowledgeable and very professional. I am pleased he was able to solve your issue. Thanks for allowing us to be of service to you.

We knew we had a broken garage door spring (torsion spring). When Bill A. came out, he showed me that we had more than just a 'spring' problem---actually several parts needed to be replaced because they were wearing out or already broken (such as the 'shaft'). We were dismayed the whole job cost more than $900, however, our existing parts were over 30 years old, so it was time. The springs cost a LOT more here in Cleveland than they did in L.A. when I had my garage door springs replaced by Precision. I was also dismayed when the door refused to go down in the early afternoon (the same day the parts were replaceed) and I had to have Bill A. come back again to make an adjustment. My brother, who is an electrician, came over in the afternoon before Bill returned and he (my brother) actually determined what the problem was and made the adjustment (to the sensor).

- Margret Hamilton

Thank you for your feedback. This is a perfect review, it lets me know my technicians are actually educating our customers. The price may have been more than you anticipated but Bill was able to convey the value of going with the lifetime warranty. We really do appreciate your business and please do not hesitate to call if you have any concerns.

very pleases with work and timely meeting my needs and getting the job done on time

- Martin Goren

My 50 plus year old garage door would not open at 6 am and I had to be down in Columbus for a meeting by 11am. Brad worked me into the beginning of his day on an emergency and was very helpful. He somehow found a way to get the garage door open and get my car out of the garage. He was so helpful and I was able to make it to Columbus in time. I am getting a new garage door through Brad and not calling anyone else for a quote. The service I was given by Precision and Brad has made me a customer for life.

- Mike Conway

Thank you for your feedback Mr. Conway. I am so happy that Brad was able to assist you in keeping your appt. in Columbus. Our goal is 100% customer satisfaction. We definitely want you as our customer for life. Thank you.

Al was really wonderful. He was very upbeat and polite. Our garage door is working so much better. The only minor complaint is that he should have swept up after himself. Having to clean up after a repairman leaves a mess is a pet peeve of mine.

- David Cohen

Thank you for your feedback. I was pleased with what I read until I read the part that he did not clean up after he completed the job. We can't stress enough to our techs the importance of customer service. Our goal is 100% customer satisfaction and obviously we fell short. Thanks for your candor, it shows the areas that we need to improve.

I have used Precision several times on both my own home and my rental property. The service has always been prompt and very professional. The service technicans are courteous and knowledgable. I know I can always count on Precision for excellent service.

- GLENN LOOMAN

Thank you for your feedback and also for continuing to allow us to service your garage doors. Our goal is 100% customer satisfaction so there is no reason for our customers to look elsewhere for service. Our technicians are certified and we strive to provide excellent customer service. Yes you can count on us.

I highly recommend Precision Door Services. I was able to get a same day appointment to fix our door. Not only that, they came exactly when they said they would and even called 15 minutes before arrival so I would know they were almost there. It's really important to me to not have to waste time waiting all day for service. Once at my home the service was competant, professional, and efficient. There was no high pressure up-selling--just courteous service.

- dan davis

Thank you Mr. Davis for your feedback. We strive to provide same day service. We know and appreciate how valuable your time is. We stress to our techs to call ahead to give our customers an estimated time of arrival. I am glad we were able to solve your garage door issue. If you have any problems in the future please do not hesitate to call on us again.

Your sale person did an excellent job in installing the springs on my garage door.

- Sara Lynch

Thank you for reviewing Tom. Our goal is 100% customer satisfaction.

Precision Door was recommended by a friend, and they had an excellent rating on Angie's List. I called because a spring had broken on the garage door. The appointment confirmation email contained photos of their technicians, so I knew whom to expect. Brad was prompt, polite and professional, explained additional problems with worn bearings on the very old garage door, as well as all options from just replacing the springs to rebuilding the parts to replacing the door completely. Because I felt the old wooden door maintained the character of the older home, I elected not to replace but to rebuild. Brad did an excellent job. I highly recommend Precision Door for your needs.

- Barbara Pritchard

Matt was a super technician. Knowledgeable and quick. Thank you Matt!

- Ingrid Scragg

Thank you for using Precision Door. Our goal is 100% customer satisfaction. Obviously Matt did an awesome job. Please call on us again if you or someone you know has problems with their garage door.

It was expensive but the service was very good and the garage door now functions much better.

- Leann Olansky

Efficient, Excellent top notch service given. Tom goes that extra mile with his time and knowledge. He gets a huge recommendation from me

- L.Smith

The satisfied reviewers Precision had on Angie's List, and the great deal that you offered on the garage door tune-up and roller replacement were both good advertising. Jeffery and Tom replaced the old metal rollers with much quieter ones, and fixed problems we were having the the speed and force with which the garage door opened and closed. They also fixed a problem where the garage door would open again immediately after being closed. Finally, they did a safety inspection and lubricated the moving parts. Finally our garage door works like it is supposed to!

- Alex Barron

I like how quiet the new door opener is. It seems to be slower than my old opener.

- Wendy Rabinovitz

The new PDS-4700e moves just slightly slower than a conventional operator. This slightly reduced speed puts less stress and the door and contributes to its extemely quiet operation.

Precision repaired a broken spring and bent back some hinges that were damaged when the original spring broke. As well as a little tune-up work. It was more expensive than I had hoped but Steve was very personable and professional in carrying out the work.

- Bruce shand

My garage door didn't move, but I could hear the motor noise. So I searched the internet, and called this company because I put in the key words, "garage door service", "Shaker Heights". A guy came over on the same day saying I need to change this and that. I asked him if he can make it work and I will consider his suggestion later. He then became to be not as enthusiastic as he was before. The door didn't work again just three days after the repair. I had to call another company to get it done again.

- Sunny Sun

At Precision Door we put the safety of our customers first. From time to time this means that we will not repair a door if, after the repair, the door will continue to pose a hazard. Unfortunatly this customers door was in a very poor, and unsafe, condition. In spite of the danger to himself and his family he wanted only a partial "band aid" repair. He was informed at the time that the limited repair he wanted carried no warranty as it did not address the actual service issues with the door.In this case the customer was willing to ignore the Technicians advice resulting in additional service after only three days. We regret this situation occured but we will not jepordize the safety of our customers for the sake of a few dollars.

Our garage door had stopped operating with no apparent power outage.The ad in the phone book was noticeable, and when I called, Jim was extremely friendly. I set up an appointment, and Al called to say he could be here early if that worked for me, and it worked out great. Al was very friendly and helpful. He explained the problem, and suggested getting new rollers. I would definitely use Precision again, and reccommend them !

- Elise Schwartz

He did great work on the spring and very nice and pleasant to conversate. He did excellent work. The only issue is that he filled out the inspection sheet, but did not explain it to me. For example, the garage door is unbalnced was checked...what does that mean. was it because of the broken spring or something else. Overall great service on a Sunday morning.

- James Hall

We apologize for not taking the time to fully explain the Safety Checklist. Al was working with a bad cold and was not on his A game. Al did contact Mr. Hall and explain the Safety Checklist to him to his satisfaction

I am so grateful they came out on such a bad weather day...

- Jana Kirilcuk

Brian is a gem. He provided great customer service and did a great job installing our new door. I will reccomend Brian, and Precision Door, to everyone i know. Thanks.

- Michael Shaughnessy

I am happy to write a review of your service and your product. A year ago, I had a new garage door opener installed by someone who did not stand behind the job. The opener never worked well. I contacted your company and technicians came out advising me that the opener needed to be replaced. I was impressed with the professionalism, efficiency and politeness of both men. At the time I could not afford the new opener so I waited until 2010. Yes, you met my expectations. This new technician was equally professional. He serviced my garage door and gave me tips on annual service for the future. The opener works perfectly, is quiet and smooth operating. I love it! I will definetly use Precision again and recommend Precision to others.

- Ruth Addison

Steve is GREAT and provides wonderful service.

- Yolanda Fiore

Several months ago we needed a garage door repair. I found Precision in the Yellow Pages along with a discount coupon. We called and were very glad we did. The service was impeccable. Brad Buzzelli was the technician. He was courteous, professional and very knowledgeable. At the time of the repair, we talked briefly about eventually purchasing new garage doors. Brad talked to us about it briefly, explaining our options but without any sales pressure at all. Months later, we decided to replace the old doors and called Precsion and requested Brad. We made am appointment to get an estimate. Again, Brad was prompt, professional and a pleasure to deal with. Within a week or so, we had our new doors. They were installed in a timely manner and all of the old equipment was removed from our property. We were extremely happy with the job from start to finish and would not hesitate to recommend Precision to our friends and family. Thanks!

- Claudia Marmaros

You guys are absolutely the best garage door company out there! My wife and I are extremely happy with our new door purchases. For years we lived with our old, loud, annoying doors and operators that would aggravate us constantly. There was no way you could open the door without everyone in the house knowing, hearing that awful sound. But we didn't really know that there was something better until we met Jim and he demonstrated what a quality door and operator could do. This new system is SILENT! We see our friends' jaws drop when we press the button to show them. It's amazing what a difference a great door makes - we use this door more than any other in the house and it just makes us feel great every time we use it. The door itself is high quality and not one of those common "plinky" kinds that makes a cheap metallic sound when you flick it with your finger. It's clear that this system is built so well that it will last a lifetime and it's way worth the additional investment. No more door troubles. Thanks so much for your great service. We have enjoyed these new doors for the past couple of years and continue to recommend your company to everyone we meet.

- Glen Kuenzler

We had used Precision in an emergency 5 years ago and Al did a great job of repairing our door. He also made sure we got the lifetime warranty which made a huge difference as he had to replace the spring and because we originally got the warranty, there was no charge on this repair.

- William Levine

Jeremiah did a great job. He worked quickly, was polite, and made sure that we understood how to use the devices. He is also a big fan of your company and product - especially in terms of qualities of your products. The companies' same-day service is the reason behind our choosing you. Thanks.

- Larry Rothenberg

Service was excellent! Thanks, Precision.

- Bridgid Foster

Prompt excellent service, fair price. The gentleman who helped us, Jeff ware, was very friendly. We would highly recommend!!!

- David Morrell