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about Precision Garage Door in:
Beachwood Area, OH
Precision Garage Door of Clevelandhas received 283 reviews, averaging 4.94 Stars:
Beachwood, OH
Thank for taking time to review your experience with Precision. We are glad we could help solve your garage door issues.
Beachwood, OH
I had great prompt service from the moment I called until the work was completed. The same day service gave me the confidence to call Precision. The customer sevice on the p phone was very helpful and my technician Anthony was extremly good. He was prompt, explained averything, and very professional.I could not have been more please in choosing Precision for my service. Thank you, Dennis Cahn
- Dennis Cahn
Great customer service is the foundation our business is built on. It starts with the initial phone call and continues throughout our contact with the customer. Our technicians are prompt, courteous and very professional. We are very happy that your experience was a good one. Please share that with others. Again, thank you for choosing Precision.
Beachwood, OH
The service technician (Bill) phoned thiry minutes before his arrival and arrived in thirty minutes. He arrived with the parts needed for the job (new door opener, parts to repair door and required tools) and completed the job in a professional manner. He was knowledgeable about all components and very customer friendly. He was one of the best service technicians that we have had during the forty years that we have lived in Shaker Hts. Precision was excellent overall: the website was excellent, the bios on the service technicians was outstanding, the product information was very useful and the service was unexpectedly good (contacted on Saturday afternoon and work commpleted on Sunday morning). [We called Action Door at the same time as Precision. Action scheduled us for a callback on Monday (today) -- needless to say, Action lost our business because the work is done!] We will recommend Precision to any of our friends and neighbors who need garage door service.
- Ray Hellstern
What an awesome review. Thank you so much your feedback. A review like this shows me are doing a good job.
Service Provided:
Product:
Technician: Bill Adamini
Gates Mills, OH
Used the yellow pages to find you and was totally rewarded. Excellant service.
- Anthony DiCicco
Thank you for choosing Precision Door.
Beachwood, OH
Excellent service by Matt. Prompt, courteous; explained work to be done clearly, cleaned up thoroughly. Will use your services again in the future.
- John Johnson
Thank you for taking time review Matt. Matt is an excellent technician and clearly provides the highest level of customer service. Thank you and please tell others about us.
Product:
Beachwood, OH
The person that came to fix my garage door was very nice. The door works fine now.
- Wendy Rabinovitz
Thank you for taking the time to review your experience with us. We are pleased that it was a good on and that your door is functioning properly. We want to fix it right the first time.
Product:
Beachwood, OH
Excellant
- Lou Ames
Thank you for taking the time to review us.
Pepper Pike, OH
Bill was the best!!! Prompt, cheerful, knowledgeable, courteous and very thorough. I was very pleased with this service.
- Frances Blount
Our goal is 100% customer satisfaction. We are pleased your experience was a good one. Thank you for choosing Precision. Please share that experience with friends and loved ones.
Beachwood, OH
Jim was very knowledgeable, friendly and prompt.
- JeanneWeitman
Thank you for allowing us to service your garage door. Please share your experience with others.
Product:
Beachwood, OH
I couldn't believe that you were willing to schedule a same-day service (as it was, I asked for the next day). Not only was Matt, your technician, here on time, he actually called to see if he could come sooner -- a welcome change from service providers who say they'll be over between noon and four and show up at five.
- Patricia O'donnell
Thank you for your feedback Mrs. O'Donnell. At Precision we are attempting to dispel the notion that service providers don't consider our customers time valuable. We want to set ourselves apart from other garage door companies. We understand that it is the little things that make a huge difference in how we are viewed. Matt, as all of techs, does an excellent job of representing Precision. Thank you for allowing us to service your gartage door.
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Beachwood, OH
You have a super tech in Ryan. He was courteous and very helpful. He is well trained on garage door products. I rate him excellent and was very fortunate to have him service my garage door.
- Raymond Fischer
thank you for taking the time to review your experience with Ryan. We are quite satisfied with Ryan's knowledge and also calm demeanor. Thank you for choosing Precision.
Product:
Beachwood, OH
AL IS A WONDERFUL TECHNICIAN. VERY GOOD COMMUNICATION SKILLS. VERY PROMPT AND ALWAYS CALLS AHEAD OF TIME. IT IS ALWAYS A PLEASURE DOING BUSINESS WITH PRECISION AND AL IN PARTICULAR.
- SETH HIRSCHFIELD
THANK YOU FOR YOUR FEEDBACK. WE REALLY VALUE OUR CUSTOMERS AND THEIR TIME. WE TRUST THAT YOU WILL CONTINUE TO ALLOW US TO PROVIDE SERVICE TO YOU AND HOPE YOU WILL RECOMMEND US TO YOUR FRIENDS AND FAMILY.
Beachwood, OH
Matt was great. He arrived to my home exactly when promised. He was professional the entire time and explained what was wrong, how he could help, and how to ensure it doesn
- Josh Fuchs
Thank you for reviewing Matt. He is very knowledgeable and very professional. I am pleased he was able to solve your issue. Thanks for allowing us to be of service to you.
Product:
Beachwood, OH
We knew we had a broken garage door spring (torsion spring). When Bill A. came out, he showed me that we had more than just a 'spring' problem---actually several parts needed to be replaced because they were wearing out or already broken (such as the 'shaft'). We were dismayed the whole job cost more than $900, however, our existing parts were over 30 years old, so it was time. The springs cost a LOT more here in Cleveland than they did in L.A. when I had my garage door springs replaced by Precision. I was also dismayed when the door refused to go down in the early afternoon (the same day the parts were replaceed) and I had to have Bill A. come back again to make an adjustment. My brother, who is an electrician, came over in the afternoon before Bill returned and he (my brother) actually determined what the problem was and made the adjustment (to the sensor).
- Margret Hamilton
Thank you for your feedback. This is a perfect review, it lets me know my technicians are actually educating our customers. The price may have been more than you anticipated but Bill was able to convey the value of going with the lifetime warranty. We really do appreciate your business and please do not hesitate to call if you have any concerns.
Product:
Beachwood, OH
very pleases with work and timely meeting my needs and getting the job done on time
- Martin Goren
Beachwood, OH
My 50 plus year old garage door would not open at 6 am and I had to be down in Columbus for a meeting by 11am. Brad worked me into the beginning of his day on an emergency and was very helpful. He somehow found a way to get the garage door open and get my car out of the garage. He was so helpful and I was able to make it to Columbus in time. I am getting a new garage door through Brad and not calling anyone else for a quote. The service I was given by Precision and Brad has made me a customer for life.
- Mike Conway
Thank you for your feedback Mr. Conway. I am so happy that Brad was able to assist you in keeping your appt. in Columbus. Our goal is 100% customer satisfaction. We definitely want you as our customer for life. Thank you.
Beachwood, OH
Al was really wonderful. He was very upbeat and polite. Our garage door is working so much better. The only minor complaint is that he should have swept up after himself. Having to clean up after a repairman leaves a mess is a pet peeve of mine.
- David Cohen
Thank you for your feedback. I was pleased with what I read until I read the part that he did not clean up after he completed the job. We can't stress enough to our techs the importance of customer service. Our goal is 100% customer satisfaction and obviously we fell short. Thanks for your candor, it shows the areas that we need to improve.
Shaker Heights, OH
I have used Precision several times on both my own home and my rental property. The service has always been prompt and very professional. The service technicans are courteous and knowledgable. I know I can always count on Precision for excellent service.
- GLENN LOOMAN
Thank you for your feedback and also for continuing to allow us to service your garage doors. Our goal is 100% customer satisfaction so there is no reason for our customers to look elsewhere for service. Our technicians are certified and we strive to provide excellent customer service. Yes you can count on us.
Product:
Beachwood, OH
I highly recommend Precision Door Services. I was able to get a same day appointment to fix our door. Not only that, they came exactly when they said they would and even called 15 minutes before arrival so I would know they were almost there. It's really important to me to not have to waste time waiting all day for service. Once at my home the service was competant, professional, and efficient. There was no high pressure up-selling--just courteous service.
- dan davis
Thank you Mr. Davis for your feedback. We strive to provide same day service. We know and appreciate how valuable your time is. We stress to our techs to call ahead to give our customers an estimated time of arrival. I am glad we were able to solve your garage door issue. If you have any problems in the future please do not hesitate to call on us again.
University Heights, OH
Your sale person did an excellent job in installing the springs on my garage door.
- Sara Lynch
Thank you for reviewing Tom. Our goal is 100% customer satisfaction.
Lyndhurst, OH
Precision Door was recommended by a friend, and they had an excellent rating on Angie's List. I called because a spring had broken on the garage door. The appointment confirmation email contained photos of their technicians, so I knew whom to expect. Brad was prompt, polite and professional, explained additional problems with worn bearings on the very old garage door, as well as all options from just replacing the springs to rebuilding the parts to replacing the door completely. Because I felt the old wooden door maintained the character of the older home, I elected not to replace but to rebuild. Brad did an excellent job. I highly recommend Precision Door for your needs.
- Barbara Pritchard
Gates Mills, OH
Matt was a super technician. Knowledgeable and quick. Thank you Matt!
- Ingrid Scragg
Thank you for using Precision Door. Our goal is 100% customer satisfaction. Obviously Matt did an awesome job. Please call on us again if you or someone you know has problems with their garage door.
Product:
Beachwood, OH
It was expensive but the service was very good and the garage door now functions much better.
- Leann Olansky
Product:
Gates Mills, OH
Efficient, Excellent top notch service given. Tom goes that extra mile with his time and knowledge. He gets a huge recommendation from me
- L.Smith
Product:
Beachwood, OH
The satisfied reviewers Precision had on Angie's List, and the great deal that you offered on the garage door tune-up and roller replacement were both good advertising. Jeffery and Tom replaced the old metal rollers with much quieter ones, and fixed problems we were having the the speed and force with which the garage door opened and closed. They also fixed a problem where the garage door would open again immediately after being closed. Finally, they did a safety inspection and lubricated the moving parts. Finally our garage door works like it is supposed to!
- Alex Barron
Product:
Beachwood, OH
I like how quiet the new door opener is. It seems to be slower than my old opener.
- Wendy Rabinovitz
The new PDS-4700e moves just slightly slower than a conventional operator. This slightly reduced speed puts less stress and the door and contributes to its extemely quiet operation.
Product:
Beachwood, OH
Precision repaired a broken spring and bent back some hinges that were damaged when the original spring broke. As well as a little tune-up work. It was more expensive than I had hoped but Steve was very personable and professional in carrying out the work.
- Bruce shand
Shaker Heights, OH
My garage door didn't move, but I could hear the motor noise. So I searched the internet, and called this company because I put in the key words, "garage door service", "Shaker Heights". A guy came over on the same day saying I need to change this and that. I asked him if he can make it work and I will consider his suggestion later. He then became to be not as enthusiastic as he was before. The door didn't work again just three days after the repair. I had to call another company to get it done again.
- Sunny Sun
At Precision Door we put the safety of our customers first. From time to time this means that we will not repair a door if, after the repair, the door will continue to pose a hazard. Unfortunatly this customers door was in a very poor, and unsafe, condition. In spite of the danger to himself and his family he wanted only a partial "band aid" repair. He was informed at the time that the limited repair he wanted carried no warranty as it did not address the actual service issues with the door.In this case the customer was willing to ignore the Technicians advice resulting in additional service after only three days. We regret this situation occured but we will not jepordize the safety of our customers for the sake of a few dollars.
Beachwood, OH
Our garage door had stopped operating with no apparent power outage.The ad in the phone book was noticeable, and when I called, Jim was extremely friendly. I set up an appointment, and Al called to say he could be here early if that worked for me, and it worked out great. Al was very friendly and helpful. He explained the problem, and suggested getting new rollers. I would definitely use Precision again, and reccommend them !
- Elise Schwartz
Pepper Pike, OH
He did great work on the spring and very nice and pleasant to conversate. He did excellent work. The only issue is that he filled out the inspection sheet, but did not explain it to me. For example, the garage door is unbalnced was checked...what does that mean. was it because of the broken spring or something else. Overall great service on a Sunday morning.
- James Hall
We apologize for not taking the time to fully explain the Safety Checklist. Al was working with a bad cold and was not on his A game. Al did contact Mr. Hall and explain the Safety Checklist to him to his satisfaction
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
Service technician rescheduled at an earlier time, which worked out better. The technician was knowledgeable and efficient.
- Linda ROBINSON