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about Precision Garage Door in:
Cleveland, OH
Precision Garage Door of Clevelandhas received 1184 reviews, averaging 4.93 Stars:
Cleveland, OH
Thank you for your feedback Mrs. Thrush. Unfortunately, garage doors usually malfunction at the most inconvenient time. We do our best to provide same day service but are not always able to accomplish this, but we will arrive first thing the next day. Our goal is 100% customer satisfaction and our technicians take that very seriously. We will go above and beyond to take care of our customers.
Cleveland, OH
I was in great need for my moom's garage door to be repaired right away. I choose out of the phone book the company closest to my Mom's address. I am very satisfied in the choice that I made. Mike seemed to be very knowledgable he took care of the job right away.He even recomended what I could do to prevent further damage to my doors. Thankyou very much Precision, I would ,if I need to call you again.
- Vanessa Bartee
Thank you for your feedback Mrs. Bartee. We are pleased that Mike was able to solve your Mothers garage door issues to your satisfaction. Our business is largely driven by customer service and take pride in really taking care of our customers. Please do not hesitate to call on us for any future garage door needs.
Cleveland, OH
I was extremely pleased from start to finish. The staff was knowledgeable, helpful and willing to make several visits to get it right.
- David Abbott
We are quite pleased we were able to provide a good experience for you Mr. Abbott.
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Cleveland, OH
Matt was an awesome tech! Very friendly and knowledgeable. Did a great job repairing my garage overhead door. If I can give him more than 5 stars I would!
- Teair Jesus
Thank you for your feedback Mr. Jesus. We hear those words of praise about Matt frequently. Obviously he is taking care of our customers.
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Cleveland, OH
Just recently purchased a house and had the garage door opener fail within 2 weeks. Had heard about Precision through a neighbor, but also found them on the internet through a web search. Was very impressed by the reviews. Called Saturday morning -- technician Paul arrived in the afternoon -- diagnosed the problems and installed a new opener and hardware immediately. We were very impressed with the service -- from the initial phone call to Paul's excellent work. Definitely would recommend Precision!
- Ruth Siegfried
Thank you for your comments Mrs. Siegfried. It is very satisfying for us to know our technicians are really taking care of our customers. Thank you for choosing Precision Door.
Cleveland, OH
new cables and drums. Mike Tyree did an excellent job of replacing parts and adjusting the door. He was courteous and helpful in explaining what was needed and why. I would trust your service in future.
- Dorothy Robbins
We appreciate your feedback Mrs. Robbins. We are pleased Mike was able to solve your problem.
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Cleveland, OH
Called and came early/same day service. Professional and quick.
- Tim Alim
Thank you for your feedback Mr. Alim.
Cleveland, OH
excellent, quick service. Matt was pleasant and efficient
- Arthur Solomon
We appreciate your feedback Mr. Solomon
Cleveland, OH
I am very pleased with Anthony's workmanship and his knowledge of how to properly replace my garage door snap latch. While the garage door snap latch may appear to be a small part, there is a tremendous amount of labor and precision required to get the part fitted properly. Anthony did a terrific job!
- Jesse Hall
Thank you for your feedback Mr. Hall. Customer satisfaction is our goal, paying attention to the smallest detail is what separates us from our competition. We really take care of our customers.
Cleveland, OH
Matt is one of the best service people I have ever encountered. He explained everything very clearly and made me feel good about having the extensive repair I hadn't expected. His work was done perfectly and we are very satisfied with the results. I would recommend him to anyone, and I hope your company will reward him for his excellence in customer service and knowledge.
- Robert Ward
Thank you for this awesome review Mr. Ward. I will definitely share this with Matt. We strive to completely satisfy our customers and to fix the door right the first time. We want your experience to be a pleasurable one.
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Cleveland, OH
The technician was quite component at his work. He knew what he was doing and he did the work well. Thank you.
- Ward Hines
Thank you your input Mr. Hines. Will is one of our newer technicians and we expect great things from him.
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Cleveland, OH
I am a repeat customer and yet again, I am delighted at Al's customer service and expertise. Our rubber strip at the bottom of our garage door had separated and Al came early and took care of it in no time (gratis).
- siok eng
Thank you for your feedback and also for your continued loyalty Mr. Eng. When a garage breaks we want homeowners to call Precision Door. Please share your experience with others.
Cleveland, OH
My confidence came from a number of places - the detail on the web-site, ratings on Angie's List, a recommendation from my Son, the responsiveness of the call center, the email with a picture of the technician and finally; most importantly, the knowledge and professionalism of the technician, Will Coad. I am sorry that I have to have my garage door replaced, but happy that your company is doing the work. The door is now on order, when the work is complete I will post a review on Angie's List.
- Carol Runge
Thank you for your feedback Mrs. Runge. We go to great lengths to exude professionalism to homeowners, so they are confident in our ability to solve whatever issues they are experiencing with their garage door. That being said, once we arrive we have to live up to the high standard we have set for ourselves. Our technicians are the most knowledgeable and courteous in the area and are excellent ambassadors of Precision Door. Thank you for choosing Precision and please share your experience with friends and family.
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Cleveland, OH
Bill was really a great person,good response,friendly. Knows his job, worked clean, timely, and helpful in explaining his work.
- James Naider
Thank you for your feedback Mr. Naider. Our goal is for you the customer to be 100% satisfied when the job is completed.
Cleveland, OH
great service- thanks
- Rosemary Dorenkott
We appreciate your feedback Mrs. Dorenkott
Cleveland, OH
Setting the garage door remote to a new car was confusing both in the car manual and on the opener. Anthony and I were able to eventually figure it out. As has been my experience the service and response from Precision Garage Door was exceptional.
- William Beckenbach
Thank you for your feedback Mr. Beckenbach. We will always do our very best to solve whatever issues our customer is experiencing.
Cleveland, OH
I am very pleased to write this review. I give Precision five (5) stars. From beginning to end the experience was awesome. I did not have to leave a message and wait for a call back, I was able to speak to a person and set an appointment. The Technician was at my home by 8:30 A.M. and finished before 11:00 A.M. He was professional, personable, thorough and courteous. He gave complete explanations, offered options and did an excellent job. I will recommend Precision to my friends and relatives. I am thoroughly pleased.
- Viola Brown
Thank you for your feedback Mr. Lester. We want to provide the best possible experience for our customers. Start to finish we want to take care of our customers. There are many companies that can repair your door, so we need to be better and we are. Our goal is 100% customer satisfaction and fixing it right the first time.
Cleveland, OH
He did an excellent job. The service was fast.
- Kari Williams
Thanks for your feedback Mr. Williams. Do not hesitate to call us for any future garage door needs.
Cleveland, OH
Mr. WISE WAS VERY PROFESSIONAL AND HELPFUL.
- Lashun Duckworth
Thank you for choosing Precision Door Mrs. Duckworth. We are pleased was able to solve your issue.
Cleveland, OH
We have become used to great service from Precision and Al Fleming delivered again today.
- Roger Baden
Thank you for your feedback Mr. Baden and also for your continued loyalty. We will always provide the highest level of customer service possible.
Cleveland, OH
I could not have gotten better service. The tech arrived within a 1/2 hour of my call. He refused to stop until he solved the problem. I give them 5 stars and highly recommend them.
- Barbara Besser
What an awesome review, thank you Mrs. Besser. Please tell friends and family about your experience with Precision Door.
Cleveland, OH
The tech was very cordial. He explained everything and told me all costs up front. He also offered additional help in the future if needed after my inspection! Excellent customer service! Completely pleased!
- trisha erskine
Thank you for your feedback Mrs. Erskine.
Cleveland, OH
Technical was efficient, personable and knowledgeable.
- Christine Root
Thankyou fr your feedback Mrs. Root.
Cleveland, OH
Your agent called to schedule my appointment within the hour. On the morning of Jason called on his way and was prompt. I thought Jason did a nice job walking me through the process.
- Dan Becker
We are pleased that Jason was able to solve your garage door issue and provide a pleasurable experience also.
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Cleveland, OH
We would recommend Precision to anyone! The installer who came out was knowledgable, courteous, and professional. Installation was quick, and it looks great! The process was quick, easy and affordable.
- Amy & Daniel Stack
That is music to our ears. We really do provide prompt, knowledgeable, courteous and professional service to our customers. Do not hesitate to call us in the future. Thank you for choosing Precision Door.
Cleveland, OH
Bill was the service rep. He arrived at the assigned time and inspected the problem with the door. He told us of the options to repair the door and we agreed on a solution. He was friendly, polite and professional.
- Frank Terepka
We do our best to provide prompt professional service to our customers.
Cleveland, OH
Quick response - came out the same day. Installer was very nice and efficient. Overall great experience!
- Jennifer Kessler
Thank you for taking time to review your experience with Precision Door. We try to provide our customers with a good experience.
Service Provided:
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Technician: Anthony Wise
Cleveland, OH
With 2 good experiences with Precision, we called again for our second garage door not responding. We requested Al again and he diagnosed and fixed the problem. Precision has great after sales service, the mark of an outstanding company, with outstanding leadership and engaged employees. Thank you again!
- siok eng
Being one of the owners, I was really touched by your review. The above mentioned are what separate the good companies from the the best. We thank you for being a loyal customer.
Cleveland, OH
"AWESOME" Customer service beyond compare first from Jason Swartz. Then Ryan Freeman comes to install the door and puts the icing on the cake with his knowledge, experience and superb customer service. I can hardly believe that he took down my old garage door and assembly and replace the new garage door without assistance. I read the many written reviews concerning this company before I made my decision, after all this was an investment. However the price was great and the reviews are certainly true. If Jason and Ryan are examples of all of your employees, your company is truly blessed with an eternity of successful business dealings. Thanks for meeting and exceeding my expectations. Carol Wimbs
- Carol Wimbs
We want our customers to have a great experience from start to finish. Yes all of our employees have the same qualities. It is the culture we developed, always doing what is best for our customers.
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Cleveland, OH
Fantastic!
- Sara Smith
We appreciate you business Mrs. Smith. Do not hesitate to call on us for any future garage door needs.
Product:
(216) 273-6733
(216) 273-6733(440) 297-2728
(440) 297-2728(440) 628-4471
(440) 628-4471(440) 337-4753
(440) 337-4753(440) 328-8043
(440) 328-8043(440) 220-4415
(440) 220-4415(440) 389-4446
(440) 389-4446(440) 220-4415
(440) 220-4415
This past Friday I was closing my garage door when the spring completely broke. I googled area garage door service/repair companies and Precision was one of the first on the list. I called and actually spoke with a real person, who tried to get a technician out to me that day. When she was unable she said she could have someone out the next day for no additional charge. Unfortunately I was going to be out of town through the weekend so she scheduled an appointment for Monday between 8 & 10AM. Around 8:15 I received a phone call from Bill Adamini saying he was en route and would be arriving in 20 minutes. Once he arrived he assessed my garage door situation and explained to me that not only were my springs bad but my cables were fraying as well. He walked me through step by step what was wrong with my garage door and why he wasn't able to fix certain parts of it. My house was built in 1949 so many of the parts are not even made anymore. I inquired about purchasing a new garage door altogether and he was able to give me information on that as well, along with quotes. He ended up fixing the springs and said that if I were interested in purchasing a garage door through Precision that the total I paid for the springs would be deducted from the garage door total. Also, he did not charge me a service fee for coming out to my house. He was polite, courteous, and friendly and explained things to me in detail. He documented everything and then showed me at the end what his write up looked like. I would recommend Precision to anyone looking for prompt,reliable and professional service.
- Brittney Thrush