Garage Door Repair in Greater Cleveland, OH - Page 49

Colleen Stecker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had inadvertently closed the garage door and the only working opener was in my car, in the garage.This happened around the last week of November. It was 8:00 PM and I tried to open the door manually with no success. I called your company and they scheduled an appointment between 10:00 and 12:00.The on-call technician, Eric, called within a half hour and was on site by 9:00 PM. He worked for about a half hour to manually unlock with no success. I authorized him to cut a hole in a panel so we could hit the switch to open the door. This garage had no other means of entry (side door, window, attached to house). He took the information for the new panel and explained that when the door was installed originally, the manual release was installed to the frame of the door instead of the release mechanism. The panel came in about two weeks later and Eric came to do the installation. Unfortunately, the wrong panel had been ordered and the door was not fixed. Eric did install the new panel on Thursday and I no longer have to get out of the car to open and shut the door! The only disappointment was the length of time it took to install the panel. The technician was terrific: very polite and professional, always prompt and called when enroute. I do not know whether this happened by accident or deliberate - I think it was critical to your success that the same technician was on the job thru to completion. Prior to installation we were contacted to determine best date and time and you were always very accomodating. I would definately make referrals to you in the future and call you for additional assistance and purchase. Thank you for your assistance!

Audria White

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

In scheduling my service appointment, I was given the name of the technician and emailed an appointment confirmation that provided his picture, bio and reviews from customers he had previously serviced. Knowing about Tom and his level of service was an added benefit min putting my mind at ease. On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time arrival. Upon his arrival I was greeted pleasantly with a warm smile and a firm handshake. After evaluating what needed to be replaced Tom told me what options were available considering I had service rendered on the same garage door less than a year ago from a competing Company. Throughout the job, Tom displayed no sign of unease by my questions or watchful eyes upon him. Tom exceeded my expectations by lubing my garage door, adjusting the chain and operator of one door and not only did he service that door he took upon himself to inspect my other door. Wow, it was quite reassuring to have someone as competent and efficient as Tom providing service to my garage doors.

Susan Murphy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Al was very courteous and timely. We really like our new door. The windows allow light to come in during the day time. The insulation Al recommended is awesome. Great job Al!!!

Audria White

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

In scheduling my service appointment, I was also given the name of the technician and emailed an appointment confirmation that provided his picture, bio and reviews from customers he had previously serviced. Needless to say, knowing about Tom and his level of service beforehand was an added benefit in putting my mind at ease. On the day of my appointment, Tom gave me a courtesy call informing me of his estimated time of arrival. Upon his arrival, I was pleasantly greeted with an introductory smile and handshake. After quickly evaluating what needed replaced, he told me what options were available considering I had service rendered to the same garage door less than a year ago from a competing company. Throughout the job, he displayed no sign of unease by my questions, or watchful eyes upon him. In testing his workmanship, Tom went beyond my expectation, in lubing, adjusting the chain and operator of the one garage door; and performing the same to the other. It was definitely reassuring having someone as competent and efficient as he, servicing my repair/replacement needs.

Derrie Ross

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have to admit that I was impressed with the level of service provided. From the customer service rep, the e-mail with installers picture(very professional),and finally the on time service call. My installer was very knowledgeable, courteous, and efficient. I will definitely use this service again in the future and recommend them to others!!

Keith Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was most pleased with the Tech Mitch, he explained the progess, kept me informed and really seemed to enjoy his job, Mitch was very knowledgeable. I would use Precision again!!

Dan Chan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Best Service ever received! Bar None! The crew was very prompt, courteous and new how to actually perform the job. No running around to find parts, they had everything with them. Now, If I could hire there techs away from them, my company could do just as well! just kidding. Thank you for Doing it right, Doing it at the quoted rate and educating me so that I could make an informed decision.

jerry vavro

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I appreciate the prompt response to fixing my daughters garage door opener.I met with Tom since my daughter was moving back to Cleveland from Columbus due to a job transfer. With one days notice Tom actually showed up earlier than the appointment we had scheduled for that day. Within about one hour door was working well. Being reasonably priced my daughter was overjoyed.

Tony Watts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My service technician gave me his expert opinion, and left the decision up to me, without any hard sell. In the end I agreed that it was safer and more economical to replace my older, badly damaged door. Fast and efficient.

Carrie Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Al was thorough and efficient. Please tell him he can leave the remote he's bringing in my mailbox if I'm not home. Good job Al and Happy Holidays!

Colleen Stecker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was desperate to get the garage door opened after work one evening. I had been having many issues with car and had just started a new job. Your technician - Eric, arrived early and proceeded to work. The manual release was incorrectly installed and we had no choice but to please a hole in the door to access by hand. Eric was very polite,returned all calls as he had progress and news of timeframes and costs. I definately would recommend Precision Door in the future. Colleen Stecker

Musette Vincent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was impressed that the replacement springs have Precision's name on them, and are guaranteed. The customer service representative who answered my call was knowledgeable, professional and very nice, and I was able to get same day service. Jeff and Mitch were very good at explaining everything and left my garage neat and tidy. I am very, very pleased with the results.

Jean Steigerwald

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom was very pleasant. He did a fine job explaining his work and the operation of our new garage door operator.

Colette Ide

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brad did and excellent job. He explained everything very well and was very personable. The garage door works better than ever-even when they were new. We are very happy with the Precision Door product and service.

John Potts

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision Garage Door was able to come out in less than 2 days and Al was friendly and fixed the door in less than an hour. he is a great technician and Precision Door is our main garage door handyman now!

John Posch

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was prompt and efficient and work was well done. I am very pleased with the service and will use your firm in the future. I also appreciated the email notification prior to the service call as to the identity of the technician coming to my house.

Fitzgerald

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Howard was very knowledgable and explained everything he was going to do now my door works great and looks nice too.

D Kelso

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tom is very knowledgable and courteous. Precision Door is lucky to have such a wonderful employee

Edward Watson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dear sir I am "very" disappointed with the replacement of my garage door. I was told that my opener would be reconnected, it was not. I expected some provision to be able to diconnect the opener, if it were to fail, so I could open the door. There is only a small handle on the bottom of the door to open it manually.

dost khan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called early morning and got a same day appointment. At first was hesitant given prior history with other companies but was pleasantly surprised when the Precision crew showed up on time. They were very friendly, and extremely knowledgable. I would recommend them to all who need garage door repairs.

del stanaszek

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our tech was Tom he was very friendly and on time .He knew his job well and finished in a timely matter he explained some things to us we had questions about which put our minds at ease thanks for the good job !!!! keep it up we will recommend this company to our friends and family.

karen bothwell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was very polite. However he did not have the equipment necessary to fix my gargage door and tried to sell me a garage door opener system instead. He said he would get back to me to schedule another appointment but I have yet to hear from him. Im starting to believe that he never intended to fix the lock on garage door and was trying to get a bigger sale. I do not want a system I just want to be able to lock my garage.

Carmen Gatto

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was impressed with the both the quality & workmenship of your product and the installer. I would recommend your co. to future clients of mine. Thank You! Mr. Carmen Gatto

nathan buckner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Eric came to my house only an hour and a half after calling Precision. He quickly diagnosed the problem and immediately started working to fix it. He was very polite, professional, and efficient. For the timely service and fast, thorough work to repair my door, the price was much less than I expected. Thank you!

Edward Watson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I WOULD LIKE FOR YOU TO COME BACK AND TRY TO REPAIR MY DOOR SO IT WORKS PROPERLY, OR IF ABSOLUTELY NECESSARY REPLACE IT. IF YOU CAN COME OUT TOMORROW. (WEDNESDAY) PLEASE CALL ME 216-408-3771. I WAS VERY SATISFIED WITH THE SERVICE I RECIEVED.

manju markandaya

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called on a sunday and Eric was at my door within the hour to fix my broken garage door. Very professional and prompt servce. It cost me a little more than I expected but I am very happy with the job that was done.

gayle applegate

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast and excellent service! Technician friendly, courteous and professional. Explained everything expertly and performed the repair(s) in less than 45 minutes. The garage needed newer parts and now functions quietly without a hitch. Will last another 15 years and love the warranty! Will definitely recommend. Thanks.

Diane Yound

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Based on this service call, I will recommend Precision Door. The technicain was extremely knowledgable, courteous and fixed the problem with my door. He explained everything in terms i could understand.

Doreen Kelleher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Both technicians were knowledgable, courteous and helpful. I amdelighted with my new door. I am glad I chose your company.

Nancy Valente

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I located your company in the phone book, did some research and I liked what I saw. I was not disappointed. Your website was wonderful--how nice it was to know something about the technician scheduled to do my work. Even though that did change, Howard, my replacement, was exceptional! Prompt, courteous and knowledgeable. He explained what was being done and why. I could not have asked for a better experience. I will be needing service in the future, and the company I will be calling is Precision! Thanks again.