Garage Door Repair in Cleveland, OH - Page 8

C Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great company! Super friendly and helpful on the phone when scheduling an appointment. Came out bright and early to help with our garage door that wouldn't close. Bill got to our house early and got started right away, he even gave us tips so that the problem wouldn't happen again. This is the only company we will use from now on!! Thank you!

Philip Abel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

John Franks was beyond prompt and called early. He was very personable, knowledgeable, and extremely helpful. He efficiently and quickly replaced the garage door broken spring, and clearly explained existing issues and needed maintenance. Highly recommend the company.

Alexandra Turnea

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door wouldn't open. The technician came and the the inspection, and we knew that just for coming out and performing the inspection, it would cost $65. The technician explained to us that the total cost would be $800 to fix everything. We have a home warranty, and part of the warranty process is to call the home warranty and have the on-site technician speak to the representative, in order for the home warranty representative to determine if we (as homeowners) could be reimbursed for services rendered; this required the technician from Precision to speak to the home warranty representative, which took less than 3 minutes. After discussing what work needed to be done for our garage exactly, we (me & my partner) stepped away to discuss what to do. The technician actually started taking equipment/tools out of his van and was preparing to start work, but we had not given our permission or approval for him to start work. We decided to get a second opinion and when we told the technician, he got very hostile and upset that we even wanted a second opinion - almost that he took personal offense that we didn't trust him or his assessment of the situation. As he was becoming more unfriendly towards us by the minute, we just wanted him gone & out of our house. My partner settled the invoice quickly -- the technician failed to explain what (and how much) we were being charged for. Later that day, we received a copy of the invoice via email which had a spot for the homeowner to sign as their way of "approving" the work and amount charged. We never signed the invoice -- it was a slash mark made by the technician. The technician actually double charged us: $65 for the inspection and another $65 for "Labor - phone call with home warranty." As previously noted, the phone call lasted for less than 3minutes. Also, the phone call should be considered as part of the "inspection" fee -- since he simply explained what the issue was with our garage door. My partner called the 1800 number several times and was routed to the billing department. He left several messages and still has not received a follow-up call. I called and asked to speak to a manager. One was in a meeting, and I left my information for them to call me back. After a week of not hearing back, I called again, and spoke to a representative who conveyed my message to a manager. They said they would send us a check of $65 to refund the "labor" portion. It's been a few weeks and we still haven't received the refund check. Personally: I do not recommend this company. You have a right to a second opinion and companies should not overcharge you or bully you into using their services.

William Kravitz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bill was awesome, and right on time. Even called to let me know he was on his way. Service was super fast and efficient, he never tried to up sell me on parts I didn't need. He noticed a bad cable during his inspection and replaced it immediately. 5 year warranty on parts parts labor just can't be beat! Lifetime customer right here. I will happily recommend these guys to anyone with a garage door issue! Thanks!

Bob Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast friendly service. The technician was out and made the repair in less than 24 hours from when they were called.

Diane Sebian

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have used Precision Door before and always been happy with their service. They are prompt and I know who is coming in advance. Paul was terrific and replaced the door opener and helped reprogram our car remotes. He was super helpful!

Kurt Wening

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had the pleasure of having Bill come to my home for a repair service the same day I called to schedule. What a great Company this is and what a great guy bill is. He performed the job quickly and efficiently. Since I had been thinking of replacing/upgrading my garage door, Bill was able to give me a price estimate, so now I know this is a possibility in the near future from Precision Door Service.

Jackie Wright

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good job in a timely manner

Dan Yanick

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech arrived on time, price very expensive. Tech did not do (25 point inspection) as soon as he left I closed the door the garage door motor blew up, (coincidence) could be. Offered to sell me a new opener for $655 which seems high. Had to call tech Back the next day because tension springs were uneven which he should of noticed 1st time around. When he did come back he wanted to charge me $110 to replace it. Was not comfortable with this company.

Freddie Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased because they came out the same day and completed the work. I just gave a recommendation to my friend who is looking for someone to do her garage.

Keara Mullen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This morning, Paul from Precision came out to my house to look at the garage and give me an estimate for new doors. He was right on time, even at 8:00 in the morning, and came right at the beginning of the two hour window. He was very friendly and knowledgeable. I felt comfortable asking questions, and confident that he addressed my concerns. I put down a deposit, and am now awaiting the doors to be delivered for installation. The process has been easy and pleasant so far, and I have no doubt I will still be able to say that after the project is done. Paul is awesome!

Queotto Hicks

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jim Boland was very professional and friendly. He called to asked if he could come early. Once he arrived, he solved the problem and fixed it in a timely manner. This was exceptional customer service Thank you

Nancy Hart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Technician was friendly and considerate.

Byron Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service and the Tech. did a fantastic job. Got here five hours earlier than scheduled.

Alan Sicherman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Came as promised, was friendly and polite, fixed problem quickly and without any fuss. Good job, thank you.

Carey Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Anthony was the best and very efficient. I would highly recommend your company to anyone.

Crystal King

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Service was quick and professional. I was very satisfied.

Bill Bero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

John explained what he did and solved are problem

Bill of South Euclid

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Andy called first and arrived on time. He looked over the problem , then discussed the different options we had. At no time was there high pressure to do anything but the least to put the door back into operation. Bottom line we got a new opener with limits and two door spring. He left the garage clean . We have found a new garage door service company. THANK YOU ANDY.

Garth Ireland

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional, knowledgable, Timely response and timely service, Would definitely recommend.

Nancy Valente

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your company did work for me back in 2011--the quality of servce and the great customer service brought me back.

Amanda Magpoc

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Online chat feature was very easy to use and the customer service was good. Technician Anthony was fast, personable and efficient. He was ahead of schedule and also suggested what to look out for in regards to future needs without hard selling.

Dan Korn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Anthony ,was very nice and professional, he diagnosed the problem with the garage door and explained all my options to fix it . My garage door was working like new in less than an hour! Thanks again,Anthony and Precision garage door service !!

Jim Mondak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional and fast service. Highly recommended.

Vandana Mathur

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our experience was excellent. First making the appointment was quick (with polite people). Then, during the appointment, we were given options and knowledge and time to make our own decisions. Nothing was pushed on us. Anthony was very kind, knowledgeable and efficient! A Google search showed us the company had great reviews and then the company sent out bios on their employees with all this detail. We were happy that they weren’t random people because we have been burned many times in the past. It felt like someone had our back and not there to just to nickel and dime us.

Claudia Shingary

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Paul was Outstanding! He listened to what I wanted in a garage door opener. He inspected what was currently in place and presented my options. My ultimate choice was a repair. Paul was wonderful. He is so friendly, professional, and an asset to your company.

Alesha Washington

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I greatly appreciate the service I received from Precision. They were accessible, worked with me to determine the most cost effective fix for my garage, and responded promptly to needed adjustments to ensure my door worked perfectly. Rick was a fantastic technician. I would highly recommend this company.

Zachary Putman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had Bill come out and replace a broken door spring at our new house. Turns out the spring was so old he would have to replace the whole thing since they aren't made that way anymore. He provided me with more than enough information about how it's outdated and how the new springs work along with an estimate on just a whole new door. I just got the springs replaced this time, but if anything ever happens again you bet I'll be calling Bill and Precision Garage door again.

Ron S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bill arrived promptly, he wore a mask as this is during a pandemic. He was efficient, friendly and professional! Fixed my garage door in minutes, highly recommend!

Darlene

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bill Adamini was able to arrive early and fixed my spring and cable problem quickly! Very knowledgeable about the products and process! Pleasure to work with!!