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John Franks
Tech ID#: 16
Reviews: 22
Average: 4.95 stars

John Franks

Technician
John Franks has received 22 reviews, averaging:

John Franks's Bio:

John was born and raised in the Cleveland area and is the oldest of 4 siblings (all sisters!). In his spare time he enjoys being in the outdoors camping and off roading/mudding. He loves music and really enjoys playing his bass guitar. John is a great problem solver and loves a good challenge.
Review:

Fantastic workmanship door works better than when new had everything replaced good service would highly recommend.
Keith Flagg
John Franks Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Very pleased, same day repair and John, the technician was professional and competent.
Jane Rosenburg
John Franks Service Provided:
Garage Door Opener Install
Technician:
Review:

My garage door problem was an easy fix. I called sometime after 8:30AM and they gave me a window 0f 10A-12P. Shortly after 10 John (very nice employee) called and said he would be there in 5 minutes and he was true to his word. First time I've used this company but would not hesitate to use them again or recommend them. John was very friendly and knowledgeable. Very good prices. Thank you for a positive experience!
Karen Henning
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

It's Sunday and our garage door won't open, we call your company to see when you could come out & to our surprise within the hour your service man, John Franks was at our back door. We explained what was wrong, and he gave us options to fix the problem. He explained each option, in detail, and let us make the best decision for us. John was very prompt, friendly, easy to talk to, and knows what he's doing. If all your service people are as easy to get along with, then your business will always get rave reviews. We are extremely happy & satisfied with the service we received and will recommend your company to our family & friends. John Franks represents your company fantastically! He made our day a little brighter.
Mark Schaefer
John Franks Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

John Franks provided excellent service today. He was very friendly, knowledgeable and took the time to go over the different options. I would definitely recommend him to friends and family.
Amy Whitacre
John Franks Service Provided:
Garage Door Repair
Product:
Opener
Technician:
Review:

On time.Priced right.Well mannered efficient service tech.Thank you
Mark Wasserman
John Franks Service Provided:
Garage Door Repair
Technician:
Review:

John Franks did a great job. He was clear with the options that he laid out and did not pressure me into anything I did not want to do. Highly recommended!
Adam Weiss
John Franks Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Good job, explained everything well.
Gene Goering
John Franks Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

We previously had a new door installed and now we picked them again to advise on a door opener. Pleasant service and pleased with product and service.
Karen Walburn
John Franks Service Provided:
Garage Door Opener Install
Technician:
Review:

Our old opener was installed in 1995, so time for a new one as it was no longer working. The technician (John Frank) came out the next day after calling for service. After explaining the new opener features and cost, he said it would be 1 hour to install, and it was. Felt bad he had to work during this really cold spell we're having. Everything works fine, so quiet compared to the old one, also we're able to open the garage with our smartphones.
John Carreon
John Franks Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

Our service technician was John Franks. He did an outstanding job of explaining the problem, and how he was going to solve the problem. He finished the job in a very workman like manner. He went above and beyond the job to fix other little problems he saw to help increase the functionality of the door. I would absolutely refer JOHN and Precision Door to my friends and business associates.
Richard Perry
A Response from: Jeffery Ware

Thank you for your feedback Mr. Perry. It is very reassuring to know our technicians are truly taking care of our customers. Without you we would not have a business.

John Franks Service Provided:
Garage Door Repair
Technician:
Review:

John did a great job.
Russ Greene
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

At first I thought they were trying to up-sell me on additional parts. The tech took the time to show me the parts on my door that were worn out by comparing it to new parts. Glad he did. Door works great now and is whisper quiet. Also, appreciate the prompt response. Called at 1pm for broken spring, showed up at 3:30pm, all fixed by 5pm. Would recommend.
Brian Byrne
A Response from: Jeffery Ware

Thank you for your feedback Mr. Byrne. We encourage our technicians to get the customer involved in the repair process. We want educate our customer in how a properly functioning garage door should work and it is much easier to explain if we compare our quality parts to the old worn parts on the door. Our goal is to "fix your door right the first time" and for you to be 100% satisfied. We are pleased John was able to accomplish both.

John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

5 stars to our tech, he was very informative, professional and awesome in his work. We were so happy to have this issue resolved in a timely fashion. We would recommend John and your Company to anyone who might need garage door repair!!
Edward
John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

John was very knowledgeable and professional. He was a pleasure to work with and I'd recommend Precision to anyone.
Rick C
John Franks Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

I would like to thank you for your service John did an excellent job he walk me though everything I needed to know very polite person I would recommed your company to all my friends and family. I would also like to thank the guy who work on my garage July 20 2015 I think his name is bill he did an excellent job also Thank you again
Sherri Morris
A Response from: Jeffery Ware

Thank you for your feedback Mrs. Morris.All of our technicians are prompt, professional and courteous. We encourage you to tell friends and family about your experience with Precision Door.

John Franks Service Provided:
Garage Door Opener Repair
Product:
Cables
Technician:
Review:

The operator bracket on my garage door separated from the door preventing it from opening. I called Precision Door Service and the issue was resolved the next morning! John was thorough in his inspection procedure, walked me through several repair options and was very meticulous in his repair; even pausing throughout the procedure to explain to me what he was doing. I am incredibly happy with the result and confident the service was done to the highest of standards. I honestly would not have expected this level of service (from start to finish) from a garage door service company. We will definitely be using them again; though I don't think we'll need to!
Jerry
A Response from: Jim Boland

Thank you very much for your feedback Jerry. Our intent is to raise the level of expectations for our customers and to even exceed those expectations. We value our customers and want to provide a positive experience for them.

John Franks Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

I was very pleased with the whole process. John Franks the technician was very knowledgeable and very helpful. John installed the new opener and recommended we replace the rollers. I was very impressed on how he installed the new opener because we have a Screen Solutions he had to work around. We purchased the Liftmaster unit and couldn't be happier. Much quieter than Genie.Thanks again.
Garin Kroll
John Franks Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

John did a awesome job. He was very professional and explained everything before starting and cleaned up after himself. Very happy with everything.
Timothy Gordon
A Response from: Jeffery Ware

Thank you for your feedback Mr. Gordon. Our technicians are Prompt, professional and courteous. John is one of our most recent hires and we expect him to do an outstanding job. Please tell others about Precision Door.

John Franks Service Provided:
Garage Door Repair
Product:
Springs
Technician:
Review:

Technician (John) extremely polite and knowledgeable- Came out to repair a broken spring, went over some other issues that were going on and recommended some other repairs to avoid future repair calls.
Laura D'aiuto
A Response from: Jeffery Ware

Thank you for your input Ms. D'Aiuto. Our goal is to fix your door right the first time and for you to br 100% satisfied when the job is complete. Hopefully John able to do that.

John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

5 stars! I have used Precision door for years and have always had good service. My service needs are addressed promptly. My technician this time was John. Very courteous and professional, which I think is especially important when you have someone coming to your home to work. John arrived exactly when he said he would, completed the job in a timely fashion, and provided excellent customer service, in general.
Jodi Ferrini
A Response from: Jeffery Ware

Thank you for your feedback and also for your continued loyalty Mrs. Ferrini. As you well know our technicians are the best. They prompt, professional and courteous. Please do not hesitate to call on us for any future garage door needs.

John Franks Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Very happy with your service. John Franks and Dave Honkala showed up on time and completed my broken spring repair in a reasonable amount of time and in a very professional manner. They explained the repair process before proceeding and answered all of my questions.
Mike Rosson
A Response from: Jeffery Ware

Thank you for your feedback Mr. Rosson. We are pleased John and David were able to provide a positive experience for you. Our goal is 100% customer satisfaction.

John Franks Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician: