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Read what people are saying
about Precision Garage Door

Precision Garage Door of Cleveland & Surrounding Areas
has received 13 reviews, averaging 1.00 Stars:
Review:

Thank you and your company for the service we received by your tech Bill Adamini. He was more than prompt in fact early, was obviously knowledgeable of his craft and wasted no time in getting our garage door functioning very quickly. It is also good to know that he is a neighbor who lives just a few streets away. I will not hesitate to recommend him and your company to anyone who is in need for your services. As Jim is aware we are a neighborhood of caring people who go out of our way to help each other. Best regards, Dan and Kathy Walsh, Huffman rd., Parma
Dan & Kathy Huffman
A Response from: Jeffery Ware

Thank you for your feedback. We are pleased Bill was able to solve your garage door issues and please do not hesitate to call on us for any future garage door needs.

Bill Adamini Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I called yesterday regarding an intermittent problem with my garage door opener and today have the quietest and smoothest garage door operation in our development. Bill Adamini was very professional in his explanation of what my problem was, and also what could be done o solve it. There was no pressure on his part and I felt very comfortable in making my decisions of what I wanted done. He then proceeded in a manner that made me I was getting a very good, professional in all aspects. All the little details were attended to, the clean up was great, and I would recommend him and Precision Door Service to all my friends.
Glenn Knight
Bill Adamini Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Technician:
Review:

I called yesterday regarding an intermittent problem with my garage door opener and today have the quietest and smoothest garage door operation in our development. Bill Adamini was very professional in his explanation of what my problem was, and also what could be done o solve it. There was no pressure on his part and I felt very comfortable in making my decisions of what I wanted done. He then proceeded in a manner that made me I was getting a very good, professional in all aspects. All the little details were attended to, the clean up was great, and I would recommend him and Precision Door Service to all my friends.
Glenn Knight
Bill Adamini Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Technician:
Review:

I feel like I was truly taken. The spring broke, I needed it replaced. The service call price was never discussed on the phone - $65 no matter what - then they charged me $185 PER spring. Then he wanted to sell me a host of other items that would total the bill to over $800... Later in the day I learned that I was over charged considerably compared to other door companies in the area. I would never recommend to anyone. What a rip off. Go someplace else!
MARK ANTOLIK
A Response from: Jeffery Ware

We are truly sorry you feel that way Mr. Antolik. There are a few issues going here. First, let us address the service call. All service companies charge a service call fee for coming to a customers home, usually more than $65.00 whether work is done or not. Secondly, our springs cost $185.00 because they're higher quality of spring than our competitors and last many years longer. Also, our technicians look not only at what is broken, but also parts that are worn and will cause the door to malfunction in the future. Our goal is to "fix the door right the first time", so the homeowner doesn't have to worry about it again. Lastly, it is quite unfair to compare us to the other garage door companies in the area because they do not provide the same level of service that we do. Please, compare us to someone that has 24hr emergency service, that offer lifetime warranties and have trained technicians. I hope that over time you will come to realize that you paid a fair price for what you received.

Anthony Wise Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

STILL WAITING FOR AN INVOICE! HOW DIFFICULT IS THIS ? I have called and emailed.BAD customer service.
Ann Bertram
A Response from: Jeffery Ware

We apologize for any inconvenience you may have experienced with Precision. Please do not let this one incident deter you from using us again in the future. Our business is largely driven by customer service. We normally don't drop the ball, but it seems as if we did this time. Again I apologize.

Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
Review:

Very, very unhappy with service
Tom Conlon
A Response from: Jeffery Ware

We do our very best to leave behind happy customers, as the reviews will attest to, not very often do we fail to do so. Seems to be the case here. We apologize for the unpleasant experience and will use this as a learning tool to help us become better. Thank you for your feedback Mr. Conlon.

Service Provided:
Broken Garage Door Spring Repair
Review:

Tech did not leave an invoice, parts are much too expensive springs by 3 times, and the need for an additional part required [center bearing by 5 times] was not discussed in during appointment conversation. Tech Service rate fair and work satisfactory. I would not recommond them.
Richard Baker
A Response from: Jeffery Ware

We apologize that your experience was not a good one. We are constantly re-evaluating our staff so we are able to send only the most professional, competent and thorough technicians to service our customers needs. Again, we apologize. We hope this one incident will not discourage you from using us in the future. I promise your experience will be entirely different.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

4 stars when he was at out home....but then we haven't heard from him since!!! I even called to FU and 4 Days have gone by and NO QUOTE or FOLLOW UP! So I'd say maybe 1 star is your rating and now i have to go find someone else who's willing to actually WORK FOR THIS PROJECT! '
Shannon & Rick Corwon
A Response from: Jeffery Ware

Thank you for your feedback Mr. Corwon. Looks like we dropped the ball on this one. We apologize for that. Hopefully we will have an opportunity to change your opinion back to 5 stars.

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

I called on June 18,2012 to talk to a manager and as of 8:53 monday nite I have not heard from anyone.I have a problem with the price!
Bill Miller
A Response from: Jeffery Ware

Sorry Mr. Miller, it looks like we dropped the ball this time.

Service Provided:
Broken Garage Door Spring Repair
Review:

Precision garage Doors is not a company I can recommend. The technician gave me what I thought was an extremely high price at first and then continually lowered it to try to get me to use his services. To me that makes it seem like the company is trying to get as much money as they can by initially giving a price which is much higher than what they are willing to do the job for. Also, after I had been told the price for the consultation was $40 the technician said the price would be $65 because he had to take time to look at the garage door and talk to me. Isn't that what the consultation is for? He did however waive that fee when I objected. The company that repaired my garage door gave me a much lower price plus they did not require that I first do a consultation which I would have to pay for if I choose not to use their company. I feel that not using this company to repair my garae door was a very wise decision. Even with having to pay for the consultation, I saved over $200 dollars.
Brian Wasserman
A Response from: Jeffery Ware

Based on your experience, I can understand why you feel that way. First, let me say there are many ways to repair a garage door. Experience has shown the best way to repair a door long term is to rebuild it. Not to say you can't replace a spring or a broken cable. We have found that putting a bandage leads to call backs and unhappy customers. Ultimately we will do whatever our customer wants but again the best way to repair a door is to rebuild it and we guarantee it will work perfectly. Obviously my technician did not adequately explain our company to you. Precision Door uses the best parts available and we offer lifetime warranties, which other companies do not. I don't apologize for our prices, what I do know is that we provide the best service in the industry. It is difficult to compare us to other garage door companies because we take a different approach. Our goal is to fix your door right the first time and give you peace of mind. I do apologize that your experience was not a positive one. Hopefully, you will grant us the opportunity to change your perception of our company. Also, thank you for your feedback. It gives us the opportunity to improve our service.

Service Provided:
Broken Garage Door Spring Repair
Review:

I WOULD LIKE FOR YOU TO COME BACK AND TRY TO REPAIR MY DOOR SO IT WORKS PROPERLY, OR IF ABSOLUTELY NECESSARY REPLACE IT. IF YOU CAN COME OUT TOMORROW. (WEDNESDAY) PLEASE CALL ME 216-408-3771. I WAS VERY SATISFIED WITH THE SERVICE I RECIEVED.
Edward Watson
A Response from: Jeffery Ware

Mr. Watson was not home during our first visit so we returned on Friday and Mr Watson purchased a new door as his was in such poor condition repairing it reliably would not have been possible.

Service Provided:
Broken Garage Door Spring Repair
Review:

My garage door didn't move, but I could hear the motor noise. So I searched the internet, and called this company because I put in the key words, "garage door service", "Shaker Heights". A guy came over on the same day saying I need to change this and that. I asked him if he can make it work and I will consider his suggestion later. He then became to be not as enthusiastic as he was before. The door didn't work again just three days after the repair. I had to call another company to get it done again.
Sunny Sun
A Response from: Jeffery Ware

At Precision Door we put the safety of our customers first. From time to time this means that we will not repair a door if, after the repair, the door will continue to pose a hazard. Unfortunatly this customers door was in a very poor, and unsafe, condition. In spite of the danger to himself and his family he wanted only a partial "band aid" repair. He was informed at the time that the limited repair he wanted carried no warranty as it did not address the actual service issues with the door.In this case the customer was willing to ignore the Technicians advice resulting in additional service after only three days. We regret this situation occured but we will not jepordize the safety of our customers for the sake of a few dollars.

Service Provided:
Garage Door Repair
Review:

I called and talked to the service manager about our experience with this technician - Jeremiah. He was very unprofessional on the phone and in person. He made you feel like an idiot because you weren't using the correct terms such as "J Bar". He was arrogant and didn't even finish fixing the door correctly. He even tried to not come out and just tell us to fix it ourselves (putting bolts into the door). He also didn't explain the charges very well. My husband had already been told the price was $85 and a check had been written and then was told it would be $115. I understand he used a part we had to pay for, but he didn't explain the extra energy charge which hadn't been charged on our first trip to our home in the fall. I had to call the company back after he left once I realized that the door wouldn't completely touch the ground and snow could actually come into the garage. After my call, they sent Brad Buzzelli out who was professional and very friendly. He fixed the door and answered every question I had. I would have Brad back to my house again, but never again Jeremiah.
jane lacoste
A Response from: Jeffery Ware

Thank you Ms. LaCoste for your feedback. I want to apologize for your bad experience with Jeremiah, at Precision our main objective is for our customers to be 100% satisfied. Obviously that was not the case. I will inform you that because of Jeremiah's attitude his is no longer under our employ. Brad is more representative of the quality of service we aspire to provide our customers. Thank you for choosing Precision.

Service Provided:
Garage Door Repair