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Read what people are saying
about Precision Garage Door

Precision Garage Door of Cleveland & Surrounding Areas
has received 9 reviews, averaging 2.99 Stars:
Review:

the individual who came was terrific. I hope his solution will work. Thanks
Kathy Cole'kelly
Anthony Wise Service Provided:
Garage Door Repair
Technician:
Review:

Service was very good but quote is a bit high. Also did not receive our Angie's list discount and final price was a bit higher than quoted in person. I would suggest shopping prior to making a commitment unless you absolutely need the repair ASAP.
Wade Gossett
A Response from: Jeffery Ware

We appreciate your input Mr. Gossett. We are not the least expensive garage door service company, but we are the best. We stand behind our parts as well as our technicians. I have found in my own personal experience that when I try to cut corners, it usually cost me either more money, time or some emotional distress. What we offer is peace of mind. We guarantee our work so if you do have a problem we will correct it. Please do share your experience with others.

Paul Broschk Service Provided:
Garage Door Repair
Technician:
Review:

Excellent! No better service, professionalism or competence exists! Thank you!
David Adamson
A Response from: Jeffery Ware

Thank you Mr. Adamson. Glad we were to satisfy your needs.

William Coad Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Job well done,quick response, but too expensive. I figure $300. max. ($100. service call,$100./hr for repair,took less than an hour,$100. for springs. That seemed fair.
William Mangano
A Response from: Jeffery Ware

Thank you for your feedback Mr Mangano. I won't apologize for our prices, but I will ask "What is peace of mind worth". Hopefully, over time you realize that we are not expensive. Thank you for choosing Precision.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Jim the tech was courteous and very pleasant. Prompt service
Daniel F
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The technician was very polite. However he did not have the equipment necessary to fix my gargage door and tried to sell me a garage door opener system instead. He said he would get back to me to schedule another appointment but I have yet to hear from him. Im starting to believe that he never intended to fix the lock on garage door and was trying to get a bigger sale. I do not want a system I just want to be able to lock my garage.
karen bothwell
A Response from: Jeffery Ware

I can understand your feelings. Thank you for writing this review. It allows us to pinpoint the areas where improvement is needed. We pride ourselves in 100% customer satisfaction and obviously we fell short this time. I apologize to you. Hopefully we will have an opportunity to demonstrate our commitment to providing the best possible service to our customers in the future.

Service Provided:
Broken Garage Door Spring Repair
Review:

MY STAR RATING WOULD HAVE BEEN A 1 INITIALLY BUT WOULD NOW BE A 5 TODAY! Initially I had 2 unpleasant experiences with Precision door. My husband and I were unhappy with the service and the attitudes of the service technicians. Our first experience with them which was about two years ago, ended with us spending a great deal more money than we anticipated on new cables, springs, door adjustments and the works. However we were told there was a lifetime warranty on both parts and labor. A few months later we had to call them back for a problem and when the serviceman came back, we were told this was a new problem and had no warranty. Needless to say we were extremely unhappy with the company and decided we would not call them again. A few days ago, we noticed our garage door was not closing all the way and was very crooked. We called another company who came out the same day and showed us frayed cables which needed to be replaced. The cost was $170.00. We were then told that the door would still not close in the manual position because Precision had installed the wrong springs for our door and it would be an additional $280.00 to replace those. I was not happy. I contacted Precision to insist they replace the springs and decided I would take them to small claims court if they would not stand by their claims. I was totally prepared for a lot of small talk and excuses. After being told a manager would contact me today, I was very surprised to actually have Jim call me early this morning to hear what I had to say. To my TOTAL surprise, he could not have been nicer. He accepted complete responsibility for the problem and had a serviceman over to my house within about an hour. The new service tech agreed that the wrong springs had been installed. He replaced the correct springs at no charge. I showed him the frayed cables along with my receipt for the new ones. About an hour later, I received a call once again from the manager Jim, who informed me that I will be reimbursed the entire $170.00 for the replacement cables. Needless to say, Precision has earned back my business and I will recommend them to anyone who asks for a reference in the future. I donâ??t know if they have a new owner or if they simply restructured the company, but whatever happened, they clearly understand that their reputation is essential to their success. Coupled with this understanding are the actions to back up their claims. It has been a long time since I have experienced such remarkable customer service with a perfectly pleasant and humble attitude. My sincere thanks to Jim and Tom the technician.
JOAN TIEFEL
Service Provided:
Broken Garage Door Spring Repair
Review:

Jeremiah was prompt, friendly and got the job done
Fran Bistrica
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Friendly fast service for a broken spring. However, new wheels not compatable with current hinges and roller off track within days. Would not replace hinges as part of hardware upgrade as expected. Disappointed in cost and trying to charge additional fee for proper hinges.
Keith Nelson
A Response from: Jeffery Ware

Mr. Nelson has a very unique door that was a combination of parts not normally found on garage doors. It appears that a previous owner of the home, maybe an engineer, designed and built the door himself. The hinges were not compatible with todays garage door rollers. Changing the hinges would have created a domino effect of other parts that would have to be replaced so the door would function properly. We returned to Mr Nelsons home and fixed the issues with the rollers. There have been no further issues with the door.

Service Provided:
Broken Garage Door Spring Repair