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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read what people are saying
about Precision Garage Door near:

North Royalton Area, OH

(440) 628-4471

North Royalton Area has received 68 reviews, averaging

4.8 of 5 Stars

Broken Garage Door Spring Repair
Middleburg Heights, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/27/2012
Comments: Report Card
submission
[?]
Al really enjoys his work, that explains why he is so good at it. He should get a raise. Thanks Al for a very good experience.
– Doris Steitz
A Response from Jim Boland:
Yes Al really enjoys his work. I am glad he was able to provide you a pleasurable experience.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Al Fleming
Broken Garage Door Spring Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/27/2012
Comments: Report Card
submission
[?]
Mitch is very personable and most helpful. Service was prompt. I would recommend Precision Door.
– Eleanor Waite
A Response from Jim Boland:
Mitch is relatively new to the garage door business. We firmly believe he has the qualities to become one of our best techs. We are glad your experience was a good one. Our goal is 100% customer satisfaction.
Service Provided:
Broken Garage Door Spring Repair
Product:
Steel Garage Doors
Technician:
Mitch
Garage Door Repair
Independence, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/24/2012
Comments: Online
submission
[?]
Eric was great! He called before he stopped by, was right on time and very thorough. He explained the problem, explained the fix and was very professional. Thanks Eric!
– holly pollner
A Response from Jim Boland:
Thank you for your feedback Mrs. Pollner. I hope your experience was a pleasurable. Do not hesitate to call for future garages
Service Provided:
Garage Door Repair
Technician:
Eric Kirby
Garage Door Opener Install
Independence, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/13/2012
Comments: Online
submission
[?]
Matt performed the repair job efficiently. He arrived punctually, had all the necessary parts, and flawlessly performed the repair. The turn-around time from call to service was impressive. Matt explained the options and the repair process. I highly recommend Matt as a service technician.
– denis zaharija
A Response from Jim Boland:
Thank you for your feedback Mr. Zaharija. Obviously Matt was able to provide the kind of service to you that separates Precision from other garage door companies. Our technicians are prompt and reliable. Thank you for allowing us to serve you.
Service Provided:
Garage Door Opener Install
Product:
Precision Garage Door Opener
Technician:
Matt
Broken Garage Door Spring Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/06/2012
Comments: Online
submission
[?]
We were very satisfied with our service. The technician arrived in a timely manner and was very professional. We had to have the garage door opener replaced. We are extremely satisfied with the quality of the new opener.
– anthony Famiano
A Response from Jim Boland:
Thank you for your feedback. We strive to provide 100% customer satisfaction. Brad receives high marks due to his professionalism quite frequently. I truly hope you enjoy your new garage door opener.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Remotes / Keypad
Technician:
Brad Buzzelli
Broken Garage Door Spring Repair
North Royalton, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 04/04/2012
Comments: Online
submission
[?]
My garage door was not working properly. The spring was broken and needed replaced. Brad was out within an hour of my call to have someone come out. Brad suggested the door hardware overhaul. He was very professional and friendly. I will not say Precision was the cheapest, but a lifetime warranty on all parts and labor is worth it. I would definitely recommend Precision and will call again if we have any problems.
– Rich Sobiech
A Response from Jim Boland:
Thank you for reviewing both Brad and Precision. We know the best way to repair a garage door, long term, is to rebuild it and we are guarantee it for life. Over time you will realize the true value of brad's recommendation. Thank you for being so frank with your feedback.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brad Buzzelli
Garage Door Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/23/2012
Comments: Online
submission
[?]
I looked up garage door repair for 44136 and Precision Door came up. I called late Friday evening and Brad was able to come at noon on Saturday. He was friendly and efficient and replaced a piece of track, reset the springs and oiled the tracks along with straightening the door. The price was fair, plus there was a $15 discount on their website. I would highly recommend Brad and Precision Door.
– Susan Janke
A Response from Jim Boland:
Thank you for reviewing Precision and Brad. I am glad we were able to repair your door in a timely fashion. We encourage our technicians to provide the best possible solution to your problem. Brad is pretty amazing. He is very efficient and courteous. Thank for recommending Precision.
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Springs
Technician:
Brad Buzzelli
Garage Door Opener Install
Brook Park, OH
1.000 of 5 Stars
Precision Garage Door1.000 of 5 Stars
Date: 03/14/2012
Comments: E-mail
submission
[?]
The technician Eric did an awesome job installing my brand new garage door opener. Thank you Precision Door.
– Kathy Jakupcik
Service Provided:
Garage Door Opener Install
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Eric Kirby
Garage Door Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 03/12/2012
Comments: Online
submission
[?]
Brad is the very best service representative. He is courteous, prompt and detail oriented. If I were a business owner, I want to clone him and hire them all.
– Victor Carcioppolo
A Response from Jim Boland:
All I will say is WOW. That is really a good review. I am in agreement with you Mr. Carcioppolo, there are times I wish I could clone him. Obviously you had a pleasant experience with PDS. That is our goal, 100% customer satisfaction. If you know someone having garage door issues please have them call Precision. Thank you.
Service Provided:
Garage Door Repair
Technician:
Brad Buzzelli
Broken Garage Door Spring Repair
North Royalton, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 02/28/2012
Comments: Online
submission
[?]
I called your company regarding my need for a garage door repair and within about two hours I had a technician arrive at my home. Tom fully explained what needed to be done and the products used to service the repair needed. The work was done quickly and everything is now functioning properly again. Overall, I would not hesitate to recommend your company to anyone in need of your services.
– Donna Batig
A Response from Jim Boland:
Thank you for your feedback Mrs. Batig. One of our goals is to respond to each call within two to three hours, we understand how inconvenient it can when your garage does not work. I am glad we able to respond so rapidly and to repair the door. Tom is an asset to our company, he is very professional and thorough. We want you to be 100% satisfied.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 02/13/2012
Comments: Online
submission
[?]
We decided to go ahead with Mitch's recommendation based on the warranty of the product. It cost a bit more but hopefully it will allow us to be worry free in future years with your lifetime guarantee. Mitch was great; easy to deal with and did the work quickly and was very clean and neat.
– Victor Kosik
A Response from Jim Boland:
Thank you for reviewing us. That is our goal, to offer our customers peace of mind. We stand behind our lifetime warranty 100%. We also encourage our technicians to be professional, courteous and neat. Mitch demonstrated the ability to be all of the above.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Mitch
Garage Door Repair
Broadview Heights, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 01/14/2012
Comments: Online
submission
[?]
Matt was very knowledgable and efficient. He did a great job replacing all the parts and motor. I am very pleased with his professionalism.
– chuck morrow
Service Provided:
Garage Door Repair
Product:
Garage Door Repair Cables
Technician:
Matt
Broken Garage Door Spring Repair
Broadview Heights, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 11/10/2011
Comments: Online
submission
[?]
Professional and personable technician. Great service. Thanks
– gary diehl
Service Provided:
Broken Garage Door Spring Repair
Technician:
Howard K
Broken Garage Door Spring Repair
Broadview Heights, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/25/2011
Comments: Online
submission
[?]
The sevice we received was prompt and professional.
– george ammar
Service Provided:
Broken Garage Door Spring Repair
Technician:
Al Fleming
Broken Garage Door Spring Repair
North Royalton, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/24/2011
Comments: Online
submission
[?]
I was glad Precision was able to service my garage door on a Sunday. The torsion spring broke Saturday night and I didn't want to have to miss work on Monday. Tom arrived on time (after calling to say he was on his way!). He was very professional and explained all of my options. After I gave him the go-ahead he got right to work and completed the 'rebuild' in just over an hour. Other than the unexpected expense of the repair (a bit on the expensive side!) I had no complaints about the quality of the technician (Tom) or the work performed.
– David Vectirelis
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Tom Paulus
Garage Door Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/24/2011
Comments: Online
submission
[?]
Brad was very knowledgeable and took the time to explain things. That was very much appreciated and rarely comes from someone providing a repair service. He was also on time, which was much appreciated.
– michael hofherr
Service Provided:
Garage Door Repair
Product:
Liftmaster Belt Drive Garage Door Opener
Technician:
Brad Buzzelli
Garage Door Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 10/21/2011
Comments: Online
submission
[?]
Great Job! Very personable.
– Cheryl HARRINGTON
Service Provided:
Garage Door Repair
Technician:
Brad Buzzelli
Garage Door Repair
Strongsville, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/21/2011
Comments: Online
submission
[?]
Howard was/is a very good representative for your firm. He temporarily fixed my door in a very prompt manner. I look forward to seeing him again as soon as the new door is available for installation.
I'm glad that I contacted Precision
– Gerald Evans
Service Provided:
Garage Door Repair
Product:
Wood Garage Doors
Technician:
Howard K
Broken Garage Door Spring Repair
Middleburg Heights, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/24/2011
Comments: Online
submission
[?]
technician tom was polite, he did his job in a timely way, he also called prior to his arrival.he was a gentelman and easy to understand when explaining all the services he could provide.he is a great asset to your company,nice people like him should be recognized.
– Carol Konopa
Service Provided:
Broken Garage Door Spring Repair
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Brunswick, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/12/2011
Comments: Online
submission
[?]
I was well pleased with the timely response and the work done by Brad Buzzelli. He was courteous and professional. When I mentioned the cost to other people who have had their springs replaced, they thought it seemed high. I left a message for Jim Boland to call me, but never heard from him. Perhaps there is a reason, but, without communication, I am not sure what it is.
– holly stromberg
A Response from Jim Boland:
Ms Stromberg and i were finally able to speak the day she wrote this review. She expressed some concern regarding the cost of our service as compared to other people she spoke to regarding the price they paid for similar work. We talked about the quality of parts, service and warranties and she quickly understood that comparisons cannot be made solely on price. She expressed her satifaction with my explanation and remains a very satisfied customer.
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Brad Buzzelli
Garage Door Opener Repair
North Royalton, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 09/07/2011
Comments: Online
submission
[?]
Good quick service, nice installation, and very quiet belt drive opener.
– Joe Gall
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Repair Springs
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Broadview Heights, OH
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 08/16/2011
Comments: Report Card
submission
[?]
Al made my door nice and quiet
– Cathy Mead
Service Provided:
Broken Garage Door Spring Repair
Technician:
Al Fleming
Broken Garage Door Spring Repair
Brook Park, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 08/16/2011
Comments: Report Card
submission
[?]
Tom is a terrific young man.
– June Bainbridge
Service Provided:
Broken Garage Door Spring Repair
Technician:
Tom Paulus
Broken Garage Door Spring Repair
North Royalton, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 08/16/2011
Comments: Report Card
submission
[?]
Tom was great. We would highly recommend him.
– Aniceta Shokle
Service Provided:
Broken Garage Door Spring Repair
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Broadview Heights, OH
4.875 of 5 Stars
Precision Garage Door4.875 of 5 Stars
Date: 07/25/2011
Comments: Report Card
submission
[?]
Thanks to Al my door is nice and quiet now.
– Cathy Mead
Service Provided:
Broken Garage Door Spring Repair
Technician:
Al Fleming
Install Garage Doors
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/20/2011
Comments: Online
submission
[?]
I was very satisfied with the service I received from Precision, service technician Brad in particular. I needed a new garage door to replace the one that was installed over 50 years ago. Brad very efficiently installed the new door and minimized the gap where the cement had settled and was uneven. The door looks beautiful and works well with the opener that we already had. He took away the old door and left everything nice and clean. Thank you!
– joan hill
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Brad Buzzelli
Broken Garage Door Spring Repair
Strongsville, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/19/2011
Comments: Online
submission
[?]
Precision did a good job of installing new door springs on a sunday with no extra charge and they show you on E-mail who is comming and what time ,etc.
– Ronald Klein
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jeremiah Byrd
Install Garage Doors
North Royalton, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/14/2011
Comments: Online
submission
[?]
– mark heretik
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Steve Washburn
Garage Door Repair
North Royalton, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/12/2011
Comments: Online
submission
[?]
Brad was on time, looked smart and very professional.
He explained what he was doing and what he found.
I was very satisfied with the service received.
– Adrian Webster
Service Provided:
Garage Door Repair
Technician:
Brad Buzzelli
Broken Garage Door Spring Repair
Independence, OH
5.000 of 5 Stars
Precision Garage Door5.000 of 5 Stars
Date: 07/09/2011
Comments: Online
submission
[?]
I was pleased with the level of professionalism and communication on the part of the entire staff I spoke with. Service was quick, explained thoroughly, and I felt very confident that I had called the right people for the job. I am very grateful for their service and excellent business practices.
– kate koonowski
Service Provided:
Broken Garage Door Spring Repair
Technician:
Brad Buzzelli
(440) 389-4446
Beachwood Area
4.7 out of 5 stars
(30)
Read All Beachwood Reviews
(216) 586-5929
Greater Cleveland Area
4.87 out of 5 stars
(169)
Read All Greater Cleveland Reviews
(440) 297-2728
North Olmsted Area
4.97 out of 5 stars
(73)
Read All North Olmsted Reviews
(440) 628-4471
North Royalton Area
4.8 out of 5 stars
(68)
Read All North Royalton Reviews
(440) 337-4753
Solon Area
4.78 out of 5 stars
(38)
Read All Solon Reviews
(440) 220-4415
Geauga County Area
4.9 out of 5 stars
(10)
Read All Geauga County Reviews
(440) 220-4415
Lake County Area
4.89 out of 5 stars
(28)
Read All Lake County Reviews
(440) 328-8043
Lorain County Area
4.96 out of 5 stars
(48)
Read All Lorain County Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door (216) 586-5929
9545 Midwest Avenue, Unit C Garfield Heights US 44125
Precision Garage Door Warranty

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