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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I called Precision Door Service because of a special offered by Angie's List. I was impressed from the minute I called to make the appointment. This company is well-organized and offers first-rate service from the beginning until the end. Brad explained everything to me and answered all my questions. He never pressured me to do more. Although, end the end, I chose to purchase more than what was offered in the special. He fixed my noisy door, and after he was done, I felt more confident that my garage door was safe. I really appreciated Brad's professionalism.
A Response from Jim Boland:
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Faye Johnson
Thank you for your feedback Mrs. Johnson. This is exactly the type of response we hope to achieve. We want our customers to be 100% satisfied and to have a pleasurable experience from the initial phone call until our technician leaves your home. We want our customers to understand how a garage door works and provide them provide different options on how to repair the door. Again, I want to thank for choosing Precision Door and please call on us again if you or someone you care about has an issue with their garage door.
