Greater Cleveland Area, OH

Brad was a very nice person. He had a wonderful personality. Overall I had a wonderful experience with Precision

Brad arrived early. He explained everything completely and answered all my questions. Brad went above and beyond. Excellent service

Matt answered all of our questions and us feel at ease that we were making the right decision, excellent service

Kudos to Matt in turning a questionable experience into a great one! He was quick and efficient in fixing our problem. I would recommend Precision to others.

Thank you for your feedback Mrs. Kostreba. Matty does an excellent job. We are glad that you had a great experience, our goal is 100% customer satisfaction. Please do recommend us to your friends and loved ones.

Brad was very efficient. I will definitely call Precision when I need you. My door is working better than ever.

I was a new home owner and had some issues with my garage door. Jeffrey Ware the owner came over to my house himself and took VERY good care of me. I got a great deal and my problem was fixed within 1 hour. Precision Door does it right and their professionals will take extremely good care of you. If you live in Cleveland and need a Garage company there is no doubt you should turn to Precision Door!!!!!!

Thank you very much for the review Scott. Our goal is 100% customer satisfaction. It is obvious that you are a man of integrity and I am glad we were able to connect. Please do not hesitate to call if you or your loved ones have garage door issues. Thank you for allowing Precision Door to be your service provider of choice.

Al was terrific---polite, knowledgeable and fast. Price was way more than I had hoped. Did not know that I would have to have my door rebuilt as well.

Thank you for your feedback Ms. Schnell. We are pleased that your experience was a good one. Al is our most experienced technician and he extremely efficient. Our prices are slightly higher than other service companies because of the high quality of our parts and our lifetime warranty. We provide peace of mind, which is priceless. Thank you for choosing Precision

Mitch was my technician. He did an excellent job with the repair fo cables for my garage door. He was very courteous, and gave excellent customer service. Mitch even took the time to listen to me rant after the repairs were completed. Excellent guy! I would recommend him to anyone.
Thanks, and I look forward to working with him again!!

Thank you for reviewing your experience with Precision Door and Mitch in particular. Customer service is what sets us apart from other garage door service companies. It is important for us to take the time to listen to our customers. Mitch is very professional and courteous. Thank you for choosing Precision door Service.

Matt previously repaired our garage springs but soon after we had an issue with the garage opener so we purchased the Liftmaster. Matt told us about this product during his initial visit. We were planning to make the purchase in late summer but ended up doing it sooner. Matt was courteous, professional and knowledgeable. He even came back afterwards to install a master link on the chain. It was a pleasure doing business with Matt and we would recommend him to others. Hope all your technicians are as good as Matt. Sending him a round of applause including a standing ovation!

Nothing says a job well done more than a repeat customer. Matty does a pretty awesome job. He is very thorough and tries to provide the customer with all the information needed to make an educated decision. All of our technicians are really good, they all have distinct qualities that add value to Precision Door. We encourage you to recommend us to your friends and loved ones. Thank you for your business.

Precision Door Service is our exclusive garage door company. I have used many companies in the past, before I became aware of Precision. I have them to be the best. The quality of service they provide is excellent and the prices are very competitive. I would highly recommend Precision for any garage door needs.

We want to thank for your feed back. One of our goals is 100% customer satisfaction. We will continue top provide best possible service to you because we truly value our the relationship we have developed.

You did really good job! Thanks.

Thank you reviewing Tom. We want our customers to be satisfied.

Came within an hour after I called! Repairs made fast! Very good service!

Thank you for your feedback. Very sweet and to the point. We pride ourselves on prompt service and our customers total satisfaction. Thank you for choosing Precision. Please do not hesitate to call us if your friends or loved ones has garage door issues.

Tom called to let me know he would be arriving soom and I appreciated the notice. He was polite, informative and professional. I had purchased and Angie

The complete re-build of the garage door was done with extreme efficiency and in a very timely manner. Mitch was thorough in explaining the problems and the solutions and his friendly professionalism was appreciated. I would definitely recommend Precision to my neighbors and friends.

Thank you for your feedback Mrs. Merhaut. These are the type of reviews that bring a smile to my face. We encourage our technicians to be courteous and professional. We know that rebuilding the door is the best way to fix it and we guarantee it. Our goal is 100% customer satisfaction. Please do recommend us to your friends and family. Thank you.

Al arrived earlier than scheduled, which worked out great for me. He was able to fix the problem I had in no time at all. Very professional and helpful.

Thank you for your feedback. Our goal is 100% customer satisfaction. Please do not hesitate to call on us if you or your loved ones have any garage door issues. Thanks for choosing Precision Door.

On Saturday, April 7, I discovered that both the cables and springs had broken. I called your company and immediately received an appointment between 5:00 PM and 7:00PM and that Mitch would be the technician. He called to confirm and told me that he was running a little late and arrived at 7:30PM. He assessed the problem and I decided to purchase the rebuild package. He was very courteous and professional and answered all questions. The job was completed by 9:30PM I used to use another service company, but now I will only use your company. I also learned that your replacement parts have a lifetime warranty.

Thank you for reviewing both Mitch and Precision. I am very pleased that will allow us to be your service provider of choice. Our goal is your complete satisfaction. Mitch is a very personable young man and he is definitely an asset to our company. We are the only company that stands behind our lifetime warranty. Thank you again.

Very satisfied with services. Matt Petroff was friendly and took care of issue. Matt provided information for a new garage opener which we are considering. Appreciate the services.

Thank you for reviewing Matt. Our goal is 100% customer satisfaction. We expect our technicians to be courteous and professional Our job is to educate our customers so they can determine the best solution for their issue. Again, thank you.

Matt was here when he was scheduled. He was honest with his assessment, performed the repair in a timely manner, had all necessary parts and supplies on the truck, and was pleasant, confident, competent, and professional. Thank You

Thank you for reviewing Matt. He is all of the above mentioned things and he performs at high level of energy. Thank you for choosing Precision.

Matt P. arrived at the promised time to our home. He was courteous and very helpful in ascertaining the problem with our garage door. We received a very fair price. He did an outstanding job. We are more than happy to recommend the company to family and friends.

Thank you for your feedback. Matt is very professional and courteous. We strive to provide the best possible service to our customers so they would be happy to recommend us to the people they love. Again, thank you very much for using Precision door Service.

Al did a phenomenal job and I am very happy with the new insulated garage door. Al worked efficiently, was courteous and cleaned up afterwards. My neighborhood had a short-term power outage soon after his arrival and Al just kept on working to get the job done. I am very happy with my new garage door and will reccomend Precision Door to anyone who inquires.

Thank you for taking time to post a review about your experience with Precision. Al is an excellent employee. He is very professional and conscientious. It is important that you are 100% satisfied with not only the work that was done, but also with our customer service. Please call on us again if you have any other issues.

I have used Precision Door twice now and both times have been very favorable experiences. The most recent was when my garage door woould not open. They were able to come the same door (within a couple hours of my calling) and fixed it pretty quickly. The technician was very nice and knowledgeable. Thank you! I have recommended Precision to others!

Thank you for your feedback Mrs. Hlousek. Our goal is for you to be 100% satisfied so that we may continue to provide you service. We pride ourselves on customer service, so it reassuring to know that was given. Thank you for choosing Precision Door Service

I was happy with the time it took and the service that was done. I will definitley use this company again and hopefully it will be the sevice tech Brad that will be doing the work, Thank You.

Thank you for your feedback Mr. G. I am glad we were able to meet your expectations. I will do my best ensure that Brad is your technician if you need service in the future. Thank you for using Precision Door Service.

He assessed the problem and quickly fixed it. He asked questions to help determine the problem and even offered to take off some material that had attached to the rung that the wheels ran on.

Thank you for your feedback Mrs. Roth. It does not surprise me how helpful Mitch was. I get the same response from all of his customers. He is a very thoughtful and mature young man and we are glad to have him on board. Please do not hesitate to call us if you have more garage door issues.

Tom was a nice and knowledgeable guy and did a great job on my garage door. Quick and very efficient

Had 2 garage door openers installed. Service was prompt and the technician (Tom) was very informative without being pushy at all.

Thank you for reviewing Tom, it is very important to him personally and also professionally. We want our customers to be 100% satisfied. Our goal is to help our customers find the best solution to their problem. Glad we were able to help you. Sincerely, Jeffery Ware

Al was very courteous. we really like our new garage door. The windows let in a lot of light during the daytime. The insulation keeps the inside cooler the summer time and allows us to go into the garage without a coat on in the winter.

We are very happy that you are enjoying your new garage door. Glad we could help

Precision garage Doors is not a company I can recommend. The technician gave me what I thought was an extremely high price at first and then continually lowered it to try to get me to use his services. To me that makes it seem like the company is trying to get as much money as they can by initially giving a price which is much higher than what they are willing to do the job for. Also, after I had been told the price for the consultation was $40 the technician said the price would be $65 because he had to take time to look at the garage door and talk to me. Isn't that what the consultation is for? He did however waive that fee when I objected.
The company that repaired my garage door gave me a much lower price plus they did not require that I first do a consultation which I would have to pay for if I choose not to use their company. I feel that not using this company to repair my garae door was a very wise decision. Even with having to pay for the consultation, I saved over $200 dollars.

Based on your experience, I can understand why you feel that way. First, let me say there are many ways to repair a garage door. Experience has shown the best way to repair a door long term is to rebuild it. Not to say you can't replace a spring or a broken cable. We have found that putting a bandage leads to call backs and unhappy customers. Ultimately we will do whatever our customer wants but again the best way to repair a door is to rebuild it and we guarantee it will work perfectly. Obviously my technician did not adequately explain our company to you. Precision Door uses the best parts available and we offer lifetime warranties, which other companies do not. I don't apologize for our prices, what I do know is that we provide the best service in the industry. It is difficult to compare us to other garage door companies because we take a different approach. Our goal is to fix your door right the first time and give you peace of mind. I do apologize that your experience was not a positive one. Hopefully, you will grant us the opportunity to change your perception of our company. Also, thank you for your feedback. It gives us the opportunity to improve our service.

Tom Paulus was prompt, courteous and professional. He explained our options for repairing the garage door in a way I could understand. We will recommend Precision Door to our friends

Thank you for choosing Precision Door. Tom is one of very best technicians. If you have any questions or concerns please do not hesitate to call us.

I just want to say thank you very much. I crashed my car into the garage, and needed someone to try to get the garage door down. Unfortuently I cracked the stud and Jim wasn't able to help without taking a chance of the garage corner to fall. We will be calling you when repairs are made, so you can install a garage door.

Regards,
Debbie Jones

I had inadvertently closed the garage door and the only working opener was in my car, in the garage.This happened around the last week of November. It was 8:00 PM and I tried to open the door manually with no success. I called your company and they scheduled an appointment between 10:00 and 12:00.The on-call technician, Eric, called within a half hour and was on site by 9:00 PM. He worked for about a half hour to manually unlock with no success. I authorized him to cut a hole in a panel so we could hit the switch to open the door. This garage had no other means of entry (side door, window, attached to house).
He took the information for the new panel and explained that when the door was installed originally, the manual release was installed to the frame of the door instead of the release mechanism. The panel came in about two weeks later and Eric came to do the installation. Unfortunately,
the wrong panel had been ordered and the door was not fixed. Eric did install the new panel on Thursday and I no longer have to get out of the car to open and shut the door!

The only disappointment was the length of time it took to install the panel.

The technician was terrific: very polite and professional, always prompt and called when enroute. I do not know whether this happened by accident or deliberate - I think it was critical to your success that the same technician was on the job thru to completion. Prior to installation we were contacted to determine best date and time and you were always very accomodating. I would definately make referrals to you in the future and call you for additional assistance and purchase.

Thank you for your assistance!

Thank you for your feedback MRS. Stecker. It is very important for us to realize the areas in which we need to improve. Great that Eric was able to get your car out of the garage. It is very unfortunate that we ordered the wrong panel, thereby delaying the repair. It is not coincidental that Eric called you in route. It is critical for us to be respectful of our customers time. The next time we provide service for you I anticipate us earning a five star review. Thank you again.