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Precision Garage Door Review Transparency System ©

Precision Garage Door has always been dedicated to bringing you REAL, fair and honest reviews. We receive reviews from our customers through many different mediums. To make our reviews more transparent, we have decided to reveal how exactly these reviews get here.

Types of Reviews


This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.


At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited.

This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.

This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.

This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.

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Read the 4 Star Reviews
for Precision Garage Door Cleveland & Surrounding Areas:

Broken Garage Door Spring Repair
Garfield Heights, OH
4.125 of 5 Stars
Precision Garage Door4.125 of 5 Stars
Date: 12/15/2011
Comments: Report Card
submission
[?]
Tom was very pleasant. He did a fine job explaining his work and the operation of our new garage door operator.
– Jean Steigerwald
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener Remotes / Keypad
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Solon, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 12/15/2011
Comments: Online
submission
[?]
Returning home after 10PM, I discovered a broken spring. I found Precision on line and called based upon positive reviews. Since my need was fairly urgent they changed their schedule and Brad arrived before 9AM the next day. He was very knowledgeable, showed me the problem and made suggestions for optional use. He completed all with a very professional and timely manner. My only negative is the service and cost is very expensive. Had I known the price and not been in an urgent need, I would have shopped around.
– don caudill
A Response from Jim Boland:
First, I want to thank you for reviewing us. Our parts are more expensive than our competitors because they are better. As you know cost and value are not the same. As time passes you will truly appreciate the work Brad did on your door
Service Provided:
Broken Garage Door Spring Repair
Technician:
Brad Buzzelli
Install Garage Doors
Warrensville Heights, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 11/13/2011
Comments: Online
submission
[?]
Dear sir I am "very" disappointed with the replacement of my garage door. I was told that my opener would be reconnected, it was not. I expected some provision to be able to diconnect the opener, if it were to fail, so I could open the door. There is only a small handle on the bottom of the door to open it manually.
– Edward Watson
A Response from Jim Boland:
The day we installed Mr. Watsons door he was not home. He had some expectations the installer was not aware of. Once we became aware that Mr. Watson was not happy we returned and took care of both of his concerns. Mr Watson is no longer "disappointed"
Service Provided:
Install Garage Doors
Product:
Vinyl Garage Doors
Technician:
Eric Kirby
Broken Garage Door Spring Repair
North Royalton, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/24/2011
Comments: Online
submission
[?]
I was glad Precision was able to service my garage door on a Sunday. The torsion spring broke Saturday night and I didn't want to have to miss work on Monday. Tom arrived on time (after calling to say he was on his way!). He was very professional and explained all of my options. After I gave him the go-ahead he got right to work and completed the 'rebuild' in just over an hour. Other than the unexpected expense of the repair (a bit on the expensive side!) I had no complaints about the quality of the technician (Tom) or the work performed.
– David Vectirelis
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Tom Paulus
Garage Door Repair
Strongsville, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/21/2011
Comments: Online
submission
[?]
Howard was/is a very good representative for your firm. He temporarily fixed my door in a very prompt manner. I look forward to seeing him again as soon as the new door is available for installation.
I'm glad that I contacted Precision
– Gerald Evans
Service Provided:
Garage Door Repair
Product:
Wood Garage Doors
Technician:
Howard K
Broken Garage Door Spring Repair
Solon, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/08/2011
Comments: Online
submission
[?]
Technician is nice and well mannered Did a good job.My only concern is that the service fee is a little too much.
– Zenaida Aldana
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Cables
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 10/06/2011
Comments: Online
submission
[?]
THE SALES REP,HOWARD, WAS PROFESIONAL AND KNOWLEGABLE AND DID A GREAT JOB.
– kim mcguire
Service Provided:
Broken Garage Door Spring Repair
Technician:
Howard K
Install Garage Doors
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 08/30/2011
Comments: Online
submission
[?]
I was very pleased with the prompt service I received once the doors were back in stock. Was very satisfied with installation work and with Tom's promptness in getting back to me when I encountered a small problem with one of the doors.
– Garland Hamilton
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 08/16/2011
Comments: Report Card
submission
[?]
Tom checked my door. He did a nice job. Very pleased with the work.
– Richard Kitko
Service Provided:
Broken Garage Door Spring Repair
Technician:
Tom Paulus
Broken Garage Door Spring Repair
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 07/07/2011
Comments: Online
submission
[?]
Technician was on time and explained everything he was doing. He pointed out future potential problems.
– katherine slaughter
Service Provided:
Broken Garage Door Spring Repair
Technician:
Jeremiah Byrd
Garage Door Opener Repair
Avon Lake, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 06/20/2011
Comments: Online
submission
[?]
I called for service on our opener as the wall unit wouldn't operate the door. The receptionist was friendly and was able to schedule an appointment the next day. She made sure to verify all of the details and even send me a confirmation email.

The technician arived ontime and quickly fixed the door at no charge.
– bryan wittman
Service Provided:
Garage Door Opener Repair
Technician:
Steve Washburn
Broken Garage Door Spring Repair
Fairview park, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 06/07/2011
Comments: Online
submission
[?]
Repairs were prompt and successfully done. This as my second repair by your company.
– JOHN KLANN
Service Provided:
Broken Garage Door Spring Repair
Technician:
Brad Buzzelli
Garage Door Opener Install
Beachwood, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 05/25/2011
Comments: Online
submission
[?]
I like how quiet the new door opener is. It seems to be slower than my old opener.
– Wendy Rabinovitz
A Response from Jim Boland:
The new PDS-4700e moves just slightly slower than a conventional operator. This slightly reduced speed puts less stress and the door and contributes to its extemely quiet operation.
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener Remotes / Keypad
Technician:
Steve Washburn
Broken Garage Door Spring Repair
Amherst, OH
4.250 of 5 Stars
Precision Garage Door4.250 of 5 Stars
Date: 05/10/2011
Comments: Report Card
submission
[?]
Job well done
– Carl
Service Provided:
Broken Garage Door Spring Repair
Technician:
Al Fleming
Broken Garage Door Spring Repair
Northfield, OH
4.125 of 5 Stars
Precision Garage Door4.125 of 5 Stars
Date: 05/10/2011
Comments: Report Card
submission
[?]
Job well done
– Carl Alder
Service Provided:
Broken Garage Door Spring Repair
Technician:
Al Fleming
Garage Door Opener Repair
Beachwood, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 05/02/2011
Comments: Online
submission
[?]
Precision repaired a broken spring and bent back some hinges that were damaged when the original spring broke. As well as a little tune-up work. It was more expensive than I had hoped but Steve was very personable and professional in carrying out the work.
– shand
Service Provided:
Garage Door Opener Repair
Technician:
Steve Washburn
Install Garage Doors
Cleveland, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 05/02/2011
Comments: Online
submission
[?]
I called two other companies for estimates, and never received a phone call back, my husband had done business with Precision Door in the past and told me to call. I immediately got an appointment set and Al was the technician sent to my house. He was very nice and because of the wonderful e-mail that you guys sent me with the picture of the technician,I knew right away who he was.The appointment was on a Wednesday and by Friday afternoon i had a brand new garage door!I was so excited and the price was reasonable too! Thank You guys for the wonderful job performed and your prompt attention to getting the job done!
– angelina velasquez
Service Provided:
Install Garage Doors
Product:
Steel Garage Doors
Technician:
Al Fleming
Install Garage Doors
Maple Heights, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 03/08/2011
Comments: Online
submission
[?]
My garage door was destroyed by my landscaper with his plow while removing snow from my driveway on a Friday evening. I couldn't even get the door to close. The springs, cables and door was ruined. Brad came the very next morning and was able to make it open and close until my new garage door was installed. He installed my new door on Monday morning. He was fast and efficient. Brad is a huge asset to your company.
– Renae Abbadini
Service Provided:
Install Garage Doors
Product:
Wood Garage Doors
Technician:
Brad Buzzelli
Broken Garage Door Spring Repair
South Euclid, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 01/31/2011
Comments: Online
submission
[?]
Quality work...Technician Customer Friendly and Personable.
– Bruce Morrison
Service Provided:
Broken Garage Door Spring Repair
Technician:
Al Fleming
Broken Garage Door Spring Repair
Pepper Pike, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 01/30/2011
Comments: Online
submission
[?]
He did great work on the spring and very nice and pleasant to conversate. He did excellent work. The only issue is that he filled out the inspection sheet, but did not explain it to me. For example, the garage door is unbalnced was checked...what does that mean. was it because of the broken spring or something else.

Overall great service on a Sunday morning.
– James Hall
A Response from Jim Boland:
We apologize for not taking the time to fully explain the Safety Checklist. Al was working with a bad cold and was not on his A game. Al did contact Mr. Hall and explain the Safety Checklist to him to his satisfaction
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair Springs
Technician:
Al Fleming
Garage Door Repair
Mayfield Heights, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 09/19/2010
Comments: Online
submission
[?]
I was quite happy with the servicing of my garage door. Steve arrived on-time and he answered all my questions, boosting my confidence in knowing that I chose the right contractor. I'd certainly call Precision if needed again.
– Robert Dunlap
Service Provided:
Garage Door Repair
Technician:
Steve Washburn
Garage Door Opener Install
University Heights, OH
4.000 of 5 Stars
Precision Garage Door4.000 of 5 Stars
Date: 02/22/2010
Comments: Online
submission
[?]
Four stars. (Only bc we had to have the technician return bc of a defective product.)
Excellent service!!!
– Rachel Cantillon
Service Provided:
Garage Door Opener Install
Technician:
Al Fleming
(440) 389-4446
Beachwood Area
4.67 out of 5 stars
(24)
Read All Beachwood Reviews
(216) 586-5929
Greater Cleveland Area
4.88 out of 5 stars
(137)
Read All Greater Cleveland Reviews
(440) 297-2728
North Olmsted Area
4.97 out of 5 stars
(60)
Read All North Olmsted Reviews
(440) 628-4471
North Royalton Area
4.92 out of 5 stars
(56)
Read All North Royalton Reviews
(440) 337-4753
Solon Area
4.85 out of 5 stars
(35)
Read All Solon Reviews
(440) 220-4415
Geauga County Area
5 out of 5 stars
(8)
Read All Geauga County Reviews
(440) 220-4415
Lake County Area
4.89 out of 5 stars
(19)
Read All Lake County Reviews
(440) 328-8043
Lorain County Area
4.95 out of 5 stars
(38)
Read All Lorain County Reviews

Come visit us at our Showroom & Headquarters:

Precision Garage Door (216) 586-5929
9545 Midwest Avenue, Unit C Garfield Heights US 44125
Precision Garage Door Warranty

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